They gave me a quick assessment on non-repairability of my tire. They were able to get me four new tires at a great price with a military discount, balanced and rotated. Took about an hour and a half or so. Great friendly service, very highly recommended, local business.
Best location in North County San Diego. These guys work hard and get the job done QUICK. Kevin was kind and caring about my individual needs for my new car. Thanks a lot~ Highly recommend.
I had no problems with this store. They installed new tires. I only had to wait about an hour and 10 minutes. I was in and out. No complaints. They were friendly and efficient. Thank you!
I was looking for performance tires that are very difficult to find, at least thats what I was told. I headed out to Vista, and serendipitously net Sales Rep Jerry C. This guy went way out of his way to find me the tires I had told were not available. Jerry C. found my tires, and is taking care of everything. You want a first class tire store with a top flight rep., go see Jerry C. at Discount Tire, he is the best!!!
They repaired my tire but I forgot to ask them to check all the tires to get them even. My bad and it would been nice if they did that automatically. Great group. Friendly and hardworking. Customers were lined up and wearing masks outside which we know is not logical. That was strange.
Love this place, great customer service and extremely fast turnaround time
I have been going here since they opened. Yesterday I went in with an appointment to get my tires rotated. They said I needed new tires. I saw they were busy so I asked how long it would take and if I would be out within the hour. I was told yes since I had an appointment it would be no problem. Well, it took 1.5 hours. I would have come back another time if I had known that. Also, I asked for advice on what tires to buy for my sons car as I was going to get him new tires for his birthday. All I got was just buy a giftcard. That was no help at all. I am now looking for tires elsewhere.
Needed tires today and Kevin went out of his way to accommodate. Great friendly service! Highly recommended.
My past 2 visits at this location have been great. Workers are very professional and provide great customer service. Highly recommend this location. Thanks you Kevin Johnny and Alexis
Jerry greeted us immediately, and advised us hed be a few moments. A minute later he was back out to help out with inspecting flat tire and then locating an exact replacement due the fact this car is leased. Paid and will come tomorrow to have it replaced back on vehicle and we are back in action. Great personality, knowledgeable, great service
The clerk Jerry was so rude to me. He would not listen to what I was saying and he cut me off. Then he told me that the tires I wanted was discontinue however I could buy them online. I went to another clerk and they do have the tires. Tires were the cheap ones but that was all I could afford. He did offer me the very expensive ones after telling me the tire I wanted was no longer available. Sounds like he is very dishonest to me
I used to like this place. Today, however, I met Dave the Manager. His guys chipped and scratched every wheel on my car when I purchased a set of tires 2 days ago. I went down and spoke to Dave this afternoon and found him to be disingenuous and condescending. He said things like you have to expect some “depreciation” in the wheel when a tire is mounted. OK, a tiny scratch on 1 or 2 wheels I could live with. All 4 were chipped and some scratched. Dave said we might be responsible for the one mark but the others could be from road debris. Right! I clean my own car, including the wheels. They were perfect before I visited this location (the wheels had never been off the car). Dave the Manager wanted me to let you all know he offered to paint my wheels for me. If he had taken responsibility for the damage I might have accepted his offer. But because of his patronizing attitude, no.
Called in and gave them the tire specs, they had to get a special shipment in from downtown, but they were able to replace my tires in one short visit. Top Quality Staff to boot!
Great placeFriendly staff.
Fast and efficient replacement of tires at a good price.
Ismael was super helpful and polite. Prices were a little unexpected but...the price is the price
Got my tire pressure checked. I only wish checking my blood pressure was so easy!
I usually use the Encinitas store, but they were out of appointments. So I decided to try Discount Tire on Melrose in Vista to have a slow leak fixed. So happy I did. Johnnie said my car would be ready in an hour. It took 25 minutes -- AND they rotated my tires, too. Thanks and see you next time I need tires.
Always a good experience no matter what you need done guys are real friendly real quick and always helpful
Discount tire is the best by far for tires. Clean courteous and quality work. The only reason for the four stars is because I made an appointment and still had to wait over an hour. Once they got to my car the work was done in 30 minutes so total time there an hour and 30 minutes. Other than that they did a perfect job and my car runs smooth and ever.
Excellent customer service!!! The times I have come in are because i had a nail in my tire or a flat. But they make me feel at ease with their excellent customer service. They do get very busy.. but to me i dont mind if i know ill be taken care of. You can schedule an apt for the next day ( if it can wait) or first come first serve on the day of. I believe Jerry ( hope I have his name right) and the manager are awesome.
Ismael and Hector were both great, the shop was extremely busy and lots going on. Went in for a tire repair but unfortunately could not be fixed, Ismael made a few tire suggestions and ended up upgrading to two new tires (needed them any way). Everyone was very professional and not just looking to make a sale. Highly recommend this location, thank you.
I had a not so good visit at the vista branch on melrose today..Jerry was the person helping me. he was very short, and appear to be on a bad mood, or he just did not like me for what ever reason. he was just telling me I needed new tires (plenty of tread on the tires) he just insisted that I needed new tires. I was there the weekend before to have my tires rotated, and now my car was shaking at 65 miles . I told him that the tires look good to me, and left to get my tires balance to the San Marcos Branch . never had problems before, I recommend the San Marcos branch. maybe he had a bad day. No need to take it with your costumers.
People always helpful there
Awesome experience. Really fast and really professional staff. Thanks Adam
I love this location of Discount Tire. They always go the extra mile with customer service and it’s actually a pleasant experience getting your tire changed. Jerry is exceptional. Customer for life.
They take appointments A very clear about what they will do and what pricing options are. They clearly explain the pros and cons about different choices.
I appreciate the complimentary tire patch. Great service. Thank you.
Super clean store, super friendly staff. Hector is GREAT!
Great place for tires needs. Free flat repair and air pressure checks. Always have good prices. Kevin F. took care of me.
Jerry and Staff replaced my tire without waiting forever and were happy about it!! Thanks guys!!
Got a flat tire on the freeway. Drove on low pressure for a distance. Asked them to fix the flat. Turned out it couldnt be fixed. But they replaced the tire for free!
Tire replaced quickly. Was able to move on with my day fast!
1 located near home (S. Santa fe), 1 on commute (S. Melrose). Both are courteous, professional. Over 25+ years Ive had good tires and had fun tires. Never had bad tires.
Fixed my flat in about an hour. They also rotated my tires. Everyone was very nice and they have a good system of lining up outside to check due to covid restrictions
Very busy location, appointment is recommended if possible otherwise you can wait up to two hours. Service is done my first come first serve basis. I had a good visit here, always great service thanks team
Juan was awesome! He was able to repair my tire and get me back on the road. I appreciate it! Great experience!
All,These guys lent me a tire until a new one can be brought into their store. The tire is not a common size and my car does not come with a spare.High quality service 👌Thank you,Judd
Kevin and the team went out of their way to accommodate me. I really appreciate and noticed all the little things they did to make sure I was safe.I really and thankful and will continue to do business with this location.Thank you!
Dropped off a tire to get fixed, but they couldnt fix it. They offered a new replacement. They could have charged full price, but they honored my warranty of which I forgot about and charged me only $15. Thanks guys!
Prompt service, very professional and courteous staff, and of course great prices.
Great shop. Knowledgeable, helpful, and friendly staff, offered honest advice based on their experience and know how. The sales associate, Bobby, in particular, spent a great deal of time with me discussing various options for my vehicles. The techs too, put up with my questions and personal requests without a fuss. I highly recommend these guys and gals.
Bought two tires. Thanks guys.
I always have a good experience here but they are so busy that their projection time of completion is open wrong. Nevertheless, it’s a good shop so I recommend them. Make sure to visit after you buy for rotation and to check tire pressure. They also offer a discount coupon for a local alignment shop as well.
Friendly staff in and out service about 30 minutes or less
Great service at this shop. Reservations help alot but even walk ins get dispatched in a reasonable amount of time.
Thank you very much
Jerry has exceptional service. Not only was I the one he spoke with on my way to their shop but he was also the one to help when as soon as i arrived! I made it like 6 minutes before they were supposed to close 😩 but Jerry still gave me his undivided attention and I never once felt rushed. 😄 He walked me out from the office to do a few checks himself and then He drove my truck into the bay, even though he is a service writer. When the techs finished Jerry drove my truck out and followed up with me regarding the tire they needed to replace. He also ordered an item specially for me and contacted me 2 days after to inform me that the item had been ordered and it would be in soon. Ive had a lot of experiences with Discount Tire over the last 16 years, as well as over a dozen friends from Highschool until now, who work(ed) for Discount Tire. This was my first time at the San Marcos location, cuz I used to prefer going to the Vista or Oceanside locations....Jerry probably didnt realize that his naturally humble personality, along with his exuberance, was the charisma that made my decision, as I drove away....this location has one more devoted customer!!!! 💯Discount Tire should thank you for your outstanding customer service Jerry; youre a breath of fresh air.....stay you 🙋♀️
Friendly and rapid service for my SUV tires.
They did a great job. Replaced my wheel and tire and got me on my way.
Thorough and friendly
Was told 45 min and waited almost 2 hours. Had to go inside twice and spoke with manager who said both times it will be right in. Once car was in a stall I walked over because I had a feeling they were not going to take care of what I needed and of course they wrote it up wrong. I had asked Kevin for rotation and balance and he only wrote it up as a rotation. I worked for Discount many years ago and well let a just say this store is not even a fraction of what we took care of back then and never did we mess up that much.
Jerry and his crew are wonderful! Always nice and helpful!!
Wonderful place and even better employees. Went in to get two tires, had an appointment, I was in on time and out within 35 minutes. What a great experience and thank you!!
Great service and flat tires fixed free...
The guys at the Discount Tire 2450 S. Melrose Dr., Vista location are awesome! It was my first time at this particular location.A large bolt or screw was wedged in my tire, while I was driving nearby on the freeway. They were busy yet still personable, fast and did an excellent job removing the screw from my tire and patching it up. It took maybe 15 minutes.Ive always received excellent service, no matter which Discount Tire location Im at :)
The service here is great. They have a great group of guys and they dont try to upsell. Wouldve given 5 stars if their wait time wasnt so bad. Sometimes it can go up to 4 hours to get a tire service.
No problems
They were very helpful in checking my tires and giving me reasonable options to resolve my issues. Prices were reasonable. I will buy my tires there!
Rude unprofessional staff
Good morning. As I arrived Zach presented himself and greeted me. He asked I he could be of service. I explained my situation and he asked me to get a cup of coffee. Zach was very helpful and I appreciated his professionalism and is a great Discount tire representative. Jimmy R Belandres
Called ahead and was uncertain if my Tire could be repaired. Wasn’t quite sure what metal tool was sticking out of the shoulder of my tire. I signed it and it’s in their bin of tire pops. Kevin said bring it in; thankfully I had purchased the tire warranty. Kevin placed the order for the tire and since I was driving on my spare they called me once the tire arrived. I brought my truck back in and they swapped out my spare tire with the new replacement. My favorite guy is Kevin although my favorite stores are tied with One off of Melrose in Vista and the other off of Midway in Sports Arena area.
Came in at closing time and they stayed to help me fix my flat AMAZING customer service!!! Cant thank then enough! Will always recommend to family and friends!
I had to put the 17s on it.
Wonderful Service, Bobby, Adam and Ismael fixed the flat fast. The shop was sparkling clean. The staff goes out of their way to be friendly and helpful.
Thanks for the team here at the So. Melrose Dr., Discount Tire store. They operate as efficiently as NASCAR pit crew. I was getting a tire inspection, a balance, rotation, and air pressure check before a planned Christmas 🎅 trip up north. Everything was fine, and I was in and out in less than 30 minutes. My truck came out looking even better than when I got there, with tire dressing all the way around. Thanks you guys!
Excellent service 👍
Arrived at 5 in the evening. Had 4 new tires by 6. Amazing service, and the price was very cheap. I have a sports car and they had the 4 tires I needed in stock and charged me hundreds less than I was expecting. New Customer for life.
Awesome service. These guys really take it to heart and take care of you. I had an ongoing issue with one wheel/tire loosing air and they fixed in in less than 20 min and did not charge me at all.Thank you guys, that is the way to win customers over!
Honest and so great with communication skills. All these folks have been very well trained.
Today we decided to stop given business to this company, we had a fleet of 10 vehicles because they were efficient and decent price. last year service got worse and worse, today 1 of our vehicle was there total of 7 hours for a tire repair or replacement and there totally ignore our truck. got truck at 8 am and after 1.5 hours tech was told it was better to come back about noon. truck was there at 12 30 and was 5 pm and no one had even evaluate the problem to tell us if the truck need it a new tire or just repair.
Discount tire is excellent for new tires, rotation and balancing + fixing flats if necessary. ( no charge). They also have many locations in this area and across the country!!!
Super helpful and a short wait for a walk in patch job.
This is a great store, they have always gone above and beyond in customer service. They seek to serve the community in keeping you safe on the road. No lies or hard selling tactics. They compare well and somewhat above Costco, particularly in customer service. They deal with each customer on a personal level and to their specific needs.Thank you.
Been going there for about 5 years now. Staff are knowledgeable and good service. Thanks for keeping us safe on the road.
Wont go anywhere else. Won us over with consistent professionalism, courtesy, and willingness to explain and answer all our questions. Waiting area kept nice and tidy. Cold bottle of water while you wait. Plus, the guys in the garage are just as helpful and polite as the mgrs / supvrs behind the counter when it comes to customer interaction. This place is managed right! Cant speak for other DC locations.
Usually when I read glowing reviews about a place, Im pretty skeptical, but from my experience here, believe the glow. We are from the east coast and were headed home on a road trip when we realized we had a not-so-slow leak in the tire of our rental car. I told these guys that wed probably never see them again, so charge what is reasonable and fix the tire if you can. They wouldnt take our money and cheerfully proceeded to quickly patch the tire at least well enough make it 5000+ miles home with no issue. Old fashioned great service with a smile, these guys really are quite exceptional. Thank you Discount Tire!!!
Pretty quick service.
Super nice crew. Called this morning, because my tire pressure light came on and I just purchased the vehicle. They told me to stop by and within 15 min they checked my tire pressure and reprogrammed my tire pressure monitor system for free. No questions asked. I will definitely contact them for my next tire purchase. Great customer service.
LOVE THESE GUYS ! These guys have our business when it comes to tires and great service !
Awesome Service took great care of me and price was what it said online and was cheaper than Walmart
No hassle tire shop with great selection of tires. Hint: have them beat Costco prices. Free rotation and tire fill up as well.
Best service I’ve ever had. Came in as a walk in and was told it would be about 2-3 hours. They were done in one hour and had everything done plus some. They went above and beyond for me. I live all the way in San Diego but will come back for anything i can get done here.
Incredible good service. Came there with a flat tire asking for the price of a replacement. They easily could have made money out of this but instead offered to repair it, check all tires & rotate them all completely for free. Other stores offered me the tire change for 120$
Took a nail from my tire and plugged it for free even though I DIDNT purchase my tires from discount tires. Had to wait 2+ hours but they got it done - even stayed 2 hours after closing to accommodate me and the many many other people that came close to closing time. Great business - great management and staff
I visited Discount tire for a pressure check and to have my tires rotated, along with a rebalance. I didnt have an appointment, but I was in and out of there in an hour! Customer service representative, Esau Salinas, rocked! He was very courteous and professional. Ive been going to this particular store for 10 years. I recommend them.
One of the best crew I have ever seen in a tire store. Bought a set of 4 tires and answered all my questions patiently and all was done less than an hour as promised! On top of all, they thought the set of tires had a rebate but later realized they did not but gave me the discount anyways. I highly recommend this location.
We have been coming here for years and we always get excellent service. Raph treats us like family. His staff is well honed and very efficient in getting the job done in a timely manner and expertly. We cannot say enough good things about Raph and his staff. Outstanding !!!!
Awesome service, highly recommend buying tires from Discount tire. Love the continued free tire rotations and air checks. Very flexible with scheduling appointments as well.
Great and speedy services!!!!
They were great! Found a nail in my tire. Repaired it at no cost!
Over the past 12 years, and a handful of different vehicles owned, I have been a loyal Discount Tire customer. The reason being is that the service has always been fast, friendly, and fair. I have utilized the services of several of their locations in North County San Diego, and as good as they are, the new Melrose Drive, Vista location is the best of the best. The service, knowledge, and care the team presents is top-notch.
In a sentence, the service was fast, easy and affordable. I needed new tires for our Honda Odyssey, and got four Yokohamas for less than $500. Nick was the service pro who helped me. He greeted me immediately when I walked in, and although he seemed a slightly uncomfortable when I wanted to shake his hand, he was helpful and thorough through the process. He was spot on with his estimate, too - he promised my car would be ready in 45 minutes and it was. When I came to pick up the car, he was ready and I was outta there in less than five minutes. Great experience all around.
Every since I have owned my own cars these guys have taken care of my tire and wheel needs. Always incredible customer service and great deals!
Great customer service. Competitive prices. Over the years i have purchased over 5 sets of tires from either the San Marcos or Vista stores. Geno is great I hope he transfers back to South Melrose soon as the manager.
Staff was super on point. Quick, efficient and friendly. Cost was about 30% less then the dealership. Highly recommend this location.
Poor service!! I just bought tires for my truck today, had an appointment to get the service done, they made me wait for an hour and when I complained they told me somebody mess up and I didnt have an appointment, wait or comeback other day, I said give me my money back and then they found time to do it right away, they finished the job and all my tires were with a white residue that they didnt even took the time to clean up, sloppy job. Im not coming back.
Great little place. Bought tires from Discount Tires many times. Not pushy. They know their product. Wish they had alignment capabilities.