We have had Metronet for 1 year. We pay for 1GB and we run on average at 20-30MBPS. This is unacceptable. They have changed our routers out a few times and it’s something wrong with the fiber optics in our area. The internet goes out almost every single evening and weekend day. It’s terrible but we don’t have any other options. They know this so I’m sure that’s why the aren’t bothered to fix it.

Ever since i moved from my old address the wifi speed decreased but i kept paying the same amount every month conetion is so slow that if something is not done about it i’m going to switch

Cable has been cutting out for the last month. Irritating when watching a sporting event.

Great service at the best price in town.

Very good cable company you never get cut up with bad weather but they really should update check back to Indiana and Louisville Indiana somewhere where its hard to fight internet

The in-service techs and phone techs are excellent and patient for us elderly!

Best wifi in town and great service

Internets great but I could care less for the payment Department had issues with him not checking their side of things which in turn made me spend more money out of my pocket

Not a wide variety of choices

The last was really helpful, but she seemed a little grouchy. Make sure she gets some lunch!

Internet is good. Cable is lil lacking

I was n the local office today and Anita helped me. She was so nice and helpful. Very cheerful as was the lady working with her. I was impressed with the way they provided masks and sanitizer. Also had perfect distancing. I was in and out in 10 minutes

I use to have a great experience with MetroNet. But recently its gone to heck. I absolutely love it, WHEN ITS UP AND RUNNING. But as of late, its been down about once or twice a month. After being forced into a promo for $10 extra a month (they didnt notify/ask/email or reg. mail me about) I cant seem to go a month without having total connection drop. On top of rude customer service and bad connection, Ive been having a terrible experience this year. Im starting to wonder if the power of fiber is in the speed of my internet, or in the ability to drain my wallet while simultaneously pissing me off with unreliable connection and staff.

Good deals

Anytime there is an issue they put you on hold for 30 minutes and then drop your call. Completely unreliable.

Great staff. Fastest, most reliable internet in the nation. Fiber optic to the residence. Speeds up to TRUE 1024Mb/s, even during peak usage times. Best technicians in Indiana. A great storefront representing a great company! I wish they were available in AR!

Good service never really had any issues. However the staff could be more friendly an be less rude....sometimes they have no idea what your asking either. Service good....customer service bad.

Good

Good reliable services.

This is Terry 0krzesik I was with metro net for 7yrs they took good care of us and Miss Bonnie i thought dish gave me a good deal they didnt tell me everything that I needed internet to get the package i got

Great customer service, even after hours you talk to a love person if your having outage problems. The front desk ladies are friendly and helpful when making payments.. In our 3 years we have only had one outage that was not storm related..

Service and speed are great. No cost for service call to move location of cable jack. Internet is extremely fast.

Great channel lineup, great service on the rare occasion there is an issue, competitively priced.

Great service!!!

Pros:Great pricing on internet and on cable.Fairly reliable. Only gone down a couple times in 2 years.Cons:They nickle and dime you on every addon.This is the first company that charges me to be able to forward ports. They bundled the ability to port-forward with the Static IP so you have to pay to have a static ip to use port forwarding. Can use Dynamic DNS, cant open ports for your video games, cant port forward anything for your cameras/smart home devices unless you pay extraThey have a roku app but you have to pay a monthly fee to use it. You have to pay to rent a cable box too, even if you are paying for the roku app and not using the box.I have my own router (like most people) but they make you pay a $10 technology fee which comes with a router regardless. So add $10 to all their internet pricing. Seems like they said instead of charging X dollars for internet, lets charge $10 less so the pricing seems better and then force them to pay a $10 additional fee so we still get the moneyMy house is all coax. The outside box has a coax connection but is disabled and they wont enable it. They confirmed that it as simple as turning it on but refuse because they said they are trying to get everyone to switch from analog. Ironically, forcing you to use their digital system over the coax means your must pay for a cable box from them.I am on fiber from them. I pay for 100mb but have NEVER gotten that speed. The tech guy informed me that I would probably only ever reach 95mb/s. Most companies will provide you a little more speed to compensate for any issues but, here, im not even provided what speed im paying for.I have had a number of internet issues with speed. I have called and they assured me everything was working optimally. I thought it was my setup until my neighbor mentioned issued at the same time. I did some testing and found that there were dns issues on their side causing VERY long resolve times. I called them and tried explaining the issue so they could fix it and the tech guy started explaining how dns works and it was not even close to being correct. I corrected him and he said he was only a level 1 tech and that he would pass the info along....still causing issues.Edit: Last week I called to order a static IP and pay the $10/month for it even though I dont need it but have to pay for it to be able to use port forwarding through them. I went through the process and, after we finished, the gentleman said it it would be 3-5 days to complete it.......ok...the next week I hadnt heard a peep from anyone so I called on Fri and they put me on hold and returned and said they were putting a rush on it and I would receive and email shortly with the instructions on how to finish the changes. ....nothing. Called again on Monday, put me on hold, and returned and said they see my order was placed on Friday and they are working on it. I asked them about the fact that I ordered it over a week ago, not Friday, and they said they had no record of that. Still no word from them and no email. sigh. At this point, the only reason I am staying with them is the price compared to the competitors but that only keeps me here for so long.

Quite possibly the worst customer service, most confusing stipulations and worst internet you can possibly get. I feel like chimps could run a better establishment

Never had an issue with them and the ladys that work in the office are amazing

Super great reliable services

Was just to take care of a matter face-to-face !!!

Fastest Internet around blazing fast

Love this company

Their service has been subpar as of lateTo many intermittent outages

Great products

They are inept.

No