This review is about a year late... but my view on Dunbar hasnt changed at all. My now fiance and myself went to Dunbar to look at engagement rings. I showed them a picture of exactly what I was looking for and they were able to price everything out for us and order some diamonds for us to look at. Chuck and his team were extremely professional, helpful, and honest throughout the entire process. They built my dream ring and listened to all of my suggestions and thoughts. I definitely recommend Dunbar Jewelers! Thank you :)

Nearly thirty years ago my late father traveled to Europe with my mother. They had a wonderful time, and he purchased a special gift for her - a beautiful wrist watch with a gold mesh band. My mother loved it and wore it often, and she spoke of the trip with a smile.The mesh band was badly damaged several years ago, after my father died. My mother was told that it would be nearly impossiblee to repair.She put it away in her drawer; she always felt a little sad about it.Dunbar Jewelers is near a restaurant that she likes, and one day she brought the watch with her. She spoke with the owner and mentioned her watch. After carefully inspecting the damage, he said he thought it could be repaired. Mom was willing to try. I wasnt so sure: the damage was very bad.Mom received a phone call about a month ago. Her watch was repaired. We had lunch at the local deli and then went to retrieve the watch.It was as though the watch had never been damaged. The shredded metal mesh band was like new. I knew where the metal band had been torn away from the watch housing - and the damage was gone.My mother was more than delighted: the watch had tremendous sentimental value, and to have it back was nearly priceless to her. The repair was intricate and time-consuming: the cost for the repair was reasonable and appropriate.I cant recommend Dunbar and its owner highly enough. The store is enjoyable, the custom designs are lovely, there is something for everyone to look at and enjoy. ...and they treat their customers, whether just browsing or shopping with a purpose, very well.

Sadly after wearing my wedding band for over 30 years, I had to get it removed. Chuck and associates explained the process to cut the ring off my finger and went above and beyond to make me feel comfortable during the process. I will definitely be returning to have the ring resized and will be referring Dunbar Jewelers to family and friends.

Its always nice to work with professionals, and rare to have the chance to say that. My wife and I recently paid a visit to Dunbar Jewelers for an estate valuation; VERY impressed at how patient and thorough Chuck and Hillary were in preparing the appraisal. We will certainly be returning to support this business and these very nice people - they really earn it!

Chuck is great! He had a custom made wedding band made for me in a short timeframe. It came out great! Id definitely recommend Dunbar Jewelers to anyone who values great service!

If I could rate Dunbar Jewelers a 10 star I would. I have been to the store three times this summer and have worked with several staff and all have been fabulous! Today I went in with an engagement ring that needed to be resized and I was indecisive on ideas for the band I might want. Chuck has the patience of a Saint and provided me with so many options. I was overwhelmed in the beginning and left feeling so excited! Thank you for making my first big decision towards my wedding such a wonderful experience!!

Had to have my wedding band removed after injuring my ring finger this past weekend. Chuck was brilliant. Like a surgeon!! Hadnt removed the ring in 25+ years. Needless to say Ill be bringing it back to Dunbar when the swelling stops and it needs to be enlarged. Many thanks!!!!

My husband and I threw together a very last minute wedding and with just over a week to go, searching for his wedding band, these guys really came through! Their selection was lovely, we found the perfect ring and they got it resized and ready for us with time to spare! They even cleaned and tuned up my engagement ring~ truly outstanding service :D thank you so much for your attention to detail and your efforts in making our big day special! We couldnt be happier! Id give 10 stars if I could~

The people here are so nice! They are helpful and professional. I would trust them with any jewelry I needed work done on. They are very thorough in explaining things and they are very thoughtful in helping design custom jewelry. They really take into consideration who you are and your personal hopes for your piece of jewelry. I felt like I was treated like family here! It is a wonderful jeweler! I would recommend them highly!

Wonderful experience! Friendly and comfortable environment…Thank you!

Outstanding at every turn. Terrific service and attention to detail. Whether its a custom-designed piece, or something from their wide selection, or a repair, I have always been very pleased and will keep coming back. There many jewelry stores between my house and Dunbars, but I wont go anywhere else. Its worth the drive! Chuck is great!

I have been a customer with Dunbar Jewelers for decades, following the stores every move. Today I picked up a piece of jewelry, a piece I loved but could not wear easily, that Chuck (gem specialist!) remade for me. Result: phenomenal! I did not believe that what he envisioned could be done. It is far beyond my wildest expectations. I absolutely love it. Dunbar Jewelers: Just a fabulous small, family owned and run store. They will work with you to obtain what you want. Fair, honest, and absolutely creative!

I gave Dunbar Jewelers three very difficult stipulations: Using recycled materials to upcycle, opal stones (notorious for breaking) and an impossible budget.Somehow Chuck and his team were able to give me a fantastic CUSTOM PIECE using my heirloom stones without harming the stones and KEPT IT UNDER my restrictive budget. They pulled off an impossible job. Would reccomend as the only place to go for custom work.

Ive been going to Dunbar for my jewelry needs for over 20 years. I am not a big spender, but they treat me like I am. The shop is lovely, and the staff is always helpful and friendly. I recently moved out of the area, but I will still make the trip to Vernon when I need a new piece or watch repair.

Every employee here is so helpful, nice, courteous and makes you feel at home. I had my heart set on an engagement ring that I couldnt get (seen it on the web). Dunbar was able to make the ring of my dreams. But they not only made it, they actually designed it better then I could have ever dreamed.When my now fiancé (she said YES 🥰) seen this ring, she absolutely loved it. And we are getting so many compliments on how beautiful it is. Thank you to all the employees and manager at Dunbar. You guys are the best and I will be continuing to come to you with all my jewelry needs.

Thank you Dunbar Jewelers for repairing an item which had damaged Swarovski crystals. A browband on a show bridle was accidently chomped on by an eager equine. Dunbar Jewelers found crystal replacements and fixed the article at an affordable price.

Whether youre spending thousands of dollars on a diamond ring or a few dollars to get something repaired, you will be treated with the same high level of customer service. Ive been to Dunbars to have jewelry cleaned and repaired, never spending very much, and I am always taken back by how kind and knowledgeable everyone is. I highly recommend Dunbars!

Chuck and his team are the best Ive had. And Im a 20 year customer. Good vibes from all of them. Thank you very much for the business!!!!!!

First time walking in today, I fully enjoyed the experience Ann and Chuck took the time to get my GShock back up and running again highly recommend them thanks Marco

Walked in there for the first time and instantly felt like family. Chuck was amazing and professional.

The whole staff is so kind and friendly, and Chuck was amazing! Chuck went above and beyond to create wedding bands using my grandmother’s diamonds. I felt comfortable and safe leaving my rings with him. He really understands and appreciates the sentiment with creating these rings for me. The customer service was a 20/10! Chuck kept me in the loop every step of the way, and was able to make these rings a very reasonable amount of time. The end product was worth the wait, my rings are gorgeous! Chuck really has an eye for detail, and even went so far as to clean and buff my Claddagh ring so it shined brightly next to my new rings! Dunbars is where my future father in law went to get his wife her diamond ring, and also where my fiancé went to have my engagement ring made. I wouldn’t trust anyone else with jewelry than the staff at Dunbars!!

I had a bent prong on my diamond engagement ring. This ring had previously had the head replaced at another jewelry store and I was not happy with the outcome. I decided to try Dunbar Jewelers for the prong repair. Not only did they repair the prong, but fixed the mess made by the other jewelry store. The ring looks brand new. I am thrilled with the care Chuck took to make sure I was happy.

I have worked with Dunbar Jewelers, specifically Chuck, for several years now. He has helped me make numerous pieces of jewelry including an engagement ring, wedding rings, and custom earrings. I have also purchased a beautiful watch from their large selection. Every time I have gone into the store, I have been pleasantly greeted by one of the staff members, and am always assisted with a smile and great experience.If they didn’t have a specific piece in stock, they didn’t hesitate to either find it and have it shipped in or offered to have it custom made for a very reasonable price.I have been beyond happy with the service, selection, and most importantly, the quality of the pieces I have purchased. I will continue to work with Dunbar Jewelers for many years to come.

I stumbled on Dunbar jewelers when I asked Chuck to check a ring I purchased elsewhere. After learning what I had purchased wasnt exactly what it was supposed to be, Chuck suggested what I should do. Long story short I received a full refund on that piece and I went back to see Chuck. I felt like a kid in a candy store! Chuck spent over 2/12 hrs showing me different settings of diamonds and worked with me to create the most beautiful ring I couldve ever dreamed of. He even colored in a few of the diamonds to look like rubies as i wanted by birthstone as part of the ring, I received my ring on Saturday the 14th of Nov. and like I said simply gorgeous!! Matched it with a beautiful diamond wedding band. I cant thank-you enough and your staff as well.!!

I would give Dunbar Jewelers 10+ stars if I could! My first experience with Dunbar Jewelers was when my mom was looking to reset her 30 year old engagement ring. We had gone to several different jewelry stores and Chuck was the one jeweler who seemed to really take the time to understand her desired design. The ring came out absolutely perfect and I knew that I wanted my future engagement ring to come from Dunbar Jewelers, so I sent Chuck an email with several design criteria for my fiance to work with. Chuck pulled up the email and worked with my fiance to come up with the perfect engagement ring, using the diamond from my grandmothers ring. We have since purchased our wedding bands, a watch, and custom earrings from Dunbar Jewelers. I live out of state so Chuck and I worked to design a pair of earrings off of 1 internet photo, a few email exchanges and some phone calls; the earrings came out even more stunning than I couldve envisioned. Chuck has always gone above and beyond to make sure that we are 100% satisfied with each and every item that we purchase. It is clear that Chuck and the rest of the folks at Dunbar Jewelers take such pride in their craft and they continue to impress me with their customer service and high quality products. I will continue to be a loyal custom of Dunbar Jewelers for many, many years to come.

A little bit of a delayed review as I purchased my fiancé’s engagement ring here about a year and a half ago. I can’t say enough about the awesome customer service, really took their time and helped me find the diamond that I wanted. I travel a lot for work and was not home for the month when the diamond arrived in store. Jeweler kept ring in a safe spot in the back for me until I arrived home (forgot his name sorry!). Highly recommend if you want a stress free and honest experience!

Great knowledgeable staff. Very effective and work with professionals who get the job done. I had my watch repaired there and Hillary did an outstanding job coordinating with her watch repair man to get a delicate job done. Goods are of great selected quality. I also purchased a watch there I love! Thanks!

This was the best experience I ever had, my fiancée loves her ring dare I say obsessed. Chuck always kept me updated, and really nailed exactly what I wanted for my fiancée. This was a custom ring and it’s beautiful, now I’m engaged and getting married next year. Going back for the wedding bands soon!

Excellent service quality beyond words

I never write online reviews, as most people but I just had to express how happy I was with this establishment. From the moment we walked in my grandmother and I were treated like family. I came upon Dunbar when looking for a jewelry shop that I could purchase a ring as a gift. All the other jewelry stores would not even take the time to speak with us as soon as we mentioned our budget. Not here at Dunbar, not only were we treated like family, they completely focused on finding something for our budget thst we absolutely loved, and we did! Anne and Chuck were honest, thoughtful, and genuinely wanted to make us customers for life. Well Chuck, mission accomplished, not only do you have our business for life but I will ONLY refer family and friends to your establishment. A job well done, and a very merry Christmas indeed. Thanks Chuck!

My fiancé got my engagement ring here and I have received so many compliments on it!! The staff here are awesome and will go out of their way to help you! Highly recommend - we will always go back now.

I recently took in two diamonds to be remounted. Chuck recommended some settings. These two rings came out absolutely gorgeous! Many compliments. Staff very helpful. I highly recommend Dunbar Jewelers in Vernon, CT. This jewelry store has many gorgeous pieces. Thank you.

I have always had great experience here, and really like their selection of Citizen watches. Chuck is a great guy, and extremely knowledgeable. Would recommend this jewelry shop to anyone.

They were very nice and helpful!

Fantastic staff that is both quick and courteous. They guided me for my project every step of the way. Could not recommend more highly when youre looking to do something special.

When I began looking for an engagement ring, I first looked local and one of the first places that popped up was Dunbar Jewelers. But I had a friend recommend a jeweler he went to in New York. So I decided to take the trip. I ended up with a ring that I was happy with and my fiancé loved. But after only 3 weeks we discovered that one of the prongs on the center stone had broken off. You can imagine how horrified we were. So we decided to take it to Dunbar and get it checked out. That was where we met Chuck. He brought to light the reason behind the issue we were having. The stone had been poorly set and was close to falling out completely as the other prongs were only hanging on by a thread. Again we were horrified. Chuck did a great job of reassuring us that it wasn’t our fault and he was the man to make it right. He explained very clearly what needed to be done and what it would entail. So we left the ring with him with complete confidence. He was very punctual and gave me updates throughout the process. I just received the ring back today and I couldn’t be happier. In a age where good customer service is hard to come by he went above and beyond. I really can’t say enough good things about the staff at Dunbar and their knowledge and attention to detail.

I wouldnt shop for jewelry anywhere else! The staff are knowledgeable, professional, and courteous. Great customer service!

I have been doing business with Dunbar Jewelers for many years.Chuck Schweitzer the store manager is a real pro. He has been able to provide the result I am looking for whether it is a new piece of jewelry or an heirloom that I want to have updated.His ability to evaluate and deliver is exceptional!A real talent you dont find often.

I found Dunbar Jewelers when I was looking for someone to engrave a treasured ring I already own with a significant date and phrase. Not a bread and butter job for a jewelry store, but they gave me no less time and attention than if I had been making a major purchase. They patiently showed me choices for scripts, and explained how they could re-antique the engraved Hebrew letters that encircle the band. The ring came out gorgeous. That led to a second request, a child’s silver fork and spoon, handed down from my husband, to our children, and time now for the grandchildren… but the spoon had a small mishap in the garbage disposal. Chuck was able to repair the dinged spoon, and polished both pieces to look like new. Exceptional skill, and just the nicest people. We’ll be going back for my birthday present!

Everyone is so warm and friendly. I have had nothing but awesome experiences, from designing a pendant for my daughter to repair work on my wedding/engagement rings. Most importantly is their honesty and integrity!

Excellent customer service and products. Good prices and the people are very pleasant. Glad I used a local merchant to re-set a gem. I will recommend Dunbar and use them again.

Chuck is amazing. Takes care of every need and detail with the utmost care. Couldnt have had a better experience. Our jeweler for life.

I have been a customer of Chucks at Dunbar for over 30 years. I like to work with a local family owned jeweler. They know their customers and take good care of them. Trust and Integrity is what you get with them.

Well informed, friendly, courteous, personal attention from manager, Chuck. Expert goldsmith recently reset a three row channel set diamond and sapphire ring which we purchased elsewhere and needed extensive repair.We will return in the future for a custom band to compliment this ring which manager will design.

Very nice and knowledgeable! Always willing to shine my jewelry and check for any issues while Im looking for gifts!

I just stopped in here for the first time and was met with very nice people and excellent service. I will be sure to come back!!!

I personally have to say I highly recommend Dunbar Jewelers for any and all jewelry purchace or sales. Chuck and staff where extremely helpful, honest and friendly, they made my transaction very easy. I felt I was dealing with a knowlagable professional buisness. I will definitely go back and will recommend them to all my friends and family. Thank you for a pleasurable experience, Barbara

Dunbar Jewlers is fantastic!!! Chuck when I initially inquired about getting an engagement ring was so proactive in getting the right diamond. He is a man that truly loves his chosen profession. It only took fifteen mintutes to find the color and clarity that met my specifications! He is a gem professor!!!He is not alone at Dunbar, the staff were extremely helpful as well. Each of them were kind and friendly which confirmed that I had chosen the right jeweler. Also, unlike Shopping Mall retail jewerly stores that use agressive sales technigues to peddle second rate diamonds dishonestly and fatten their wallets with commision checks, they are more concerned with customers needs.My fiance and I could not be more elated that we chose Dunbar as our jeweler for buying our eternal display of our love, we received the appaisal letter and found out the ring was more than twice the value then what we bought it for!!! Cheers Chuck!!! We will see you for our wedding bands!!!

Went in to get my watch band resized. In and out in 10 min. Very nice and knowledgable staff. Would recommend for everyone.

When they finished repairing my badly damaged Anniversary ring it looked brand new! So happy I took it to them!!

I cant say enough about the service that I have received through the years. I have lived in Vernon for 46 years and frequent Dunbar Jewelers for watch and ring service.

Great customer service, very accommodating!

Great customer service, very nice employees

Sexist. Gross.