Kaylee, Emily and the rest of the team are always professional, friendly and prompt with their service. Ive had only good experiences here. Keep up the great work!

Terrible. I booked a rental car for today and when I arrived a sign on the door said closed. I didnt even get a phone call or something to notify me otherwise I would of picked up rental yesterday. Dont waste your time

Nothing close to what was reserved was apparently available. When I went to pick up they were closed (during their posted businesses hours). Thanks Patrick.

Used to be better but over the past year service has been not great. Rented a mid size car and the person working was going to give me a Fiesta. After telling her about it she started giving me attitude and eventually gave me a corolla which still isnt a mid-size. Didnt wanna give a discount either. I would have been ripped off paying for a mid-size car and getting a tiny Fiesta if I didnt know better. Not a great practice.Past 3 cars have been either dirty, smelled of smoke or smelled terrible.Its impossible to reach hertz corporate via phone.That being said, Kayli(not the person that gave me the corolla) does a good job.

I thought about given Hertz a try for my small business. I started renting from them twice a week. Sadly most of the time the vehicles were given to me dirty and at one point the vehicle did not have a rear view mirror. On the last occasion I was charged two extra days claiming the vehicle was not return on time. I ALWAYS return the vehicle the same day of the rental. After expressing my concerns and asking to get refunded for additional charges the store manager was very condescending and RUDE! After a few minutes of going back and forth he proceeded to open the door and ask me to leave refusing to honor the reservation I had! He just kept yelling at me telling me to leave his business and told me to go to Enterprise down the street ! I took a loss of hundreds of dollars due to the manager not honoring my reservation. I have been calling the location for weeks to get my refund and I get no answer! I will NEVER use HERTZ again!!

I rented a one way car from the des moines Hertz location, and the vehicle smelled like marijuana as soon as I sat in it. Im not a regular car renter, so I did the external and interior inspection for damage, but did not consider the smell would be an issue at the drop off. Fast forward to my drop off, I got charged $400 for a smoke fee. Thankfully, I was able to provide a picture of the interior that had a marijuana bud that could be seen in the picture from when I picked it up. The manager at the drop off location said she would submit for a refund of the smoke fee. I waited a month and finally just disputed the charge on my credit card and was refunded my $400. Now I am getting letters in the mail from Hertz requesting the $400. I already know that Hertz corp is going to send it to collections. Hopefully the drop off location manager can straighten it out. I have no issues with the Drop of location Hertz, but if I could do it all over again, I would not have rented through hertz. I have read other reviews about Hertz charging customers, unwarrantedly for a smoking fee. All the hassle has not worth it to use them in the future. Please stay away from the Des Moines Hertz location. Or if you smoke pot in rentals, drop off your car at the Des Moines location, because they will just pawn off the smell onto the next, underserving renter.

Poor service with unapologetic staff. Would never do business with this company

Shoutout to Kayli. Our pickup day plans fell to pieces and we ran late. Kayli offered to stay after hours, and did stay to get us on our way. Thankful for the customer service effort to take care of us.

Hertz rental with appointed only. Good service.

Worse rental vehicle company experience ever.

My wife and I were going to Dallas to visit her brother. We had originally checked out a Jeep Cherokee/equivalent. When we got to the office to pick it up, it had no passenger lumbar controls and was very uncomfortable. Skyler put us in an impala and it was absolutely perfect. It had multiple power adjustments for the passenger and my wife was very comfortable for the trip. He was very understanding and made sure we were comfortable with the vehicle. He also made suggestions on other vehicles, but the impala was perfect! Kudos to Skyler. We just appreciated Skyler so much. He made sure we were happy. Thank you Skyler for your great attitude and willingness to work with us.

Go to any Hertz but this one. Gave me a dirty car before but the last straw was when they charged me twice. Go here if you want a headache

Prices way higher than competition. Staff is rude and incompetent.

Rented the vehicle over two weeks ago and still have a deposit pending on my credit card... Called the location multiple times and they said my credit card company had to release the deposit... Called my credit card company and they of course said that if Hertz charged the card it is there responsibility to refund the deposit... Called Hertz corporate and they said the deposit should be refunded on Tuesday, it is now Friday and still no returned deposit... On top of the billing issues the vehicle had a check engine light on a few hours after I picked up the vehicle. There are better options than Hertz!

I may be changing this rating by the time I return the vehicle.. so far Im not impressed. I was able to reserve a rental to be picked up within the hour which was nice. I reserved a full size option for my work gear for the week. My truck was totalled a few days ago. The first car they gave me was a Toyota Corolla and was way too small for me. My knees were against the wheel, my head would hit the ceiling every time I hit the brakes, etc. I was able to switch to a Kia Soul which has WAY more room at the mid size level. The steering feels off though, it will randomly pull to either side while driving on a straight away. I was checking my card account and was charged $200 more than the reservation. When I called I was told thats a hold that they keep until the vehicle is returned. No where was that stated on their site, or the reservation, and no one told me that either time I was in their store. Again, not impressed so far.

Do not rent carsf this location. Ill never rent from hertz again because of this locations manager . We rented a white jeep cherokee that the sensors were malfunctioning on. When I returned it I told the front desk girl about the issue she was friendly, but then the manager came out said did you fill the car up with gas, if not you will have to. Offered a $25 Hertz gift card for issues, instead of saying for your inconvienance dont worry a out filling car back up with gas. So he made me go put gas in car and bring it back. I felt like he tried to make me feel bad for the issues the car had. I did. It except gift card and instead told them I am done doing business with them. They need a manager in there that knows how to treat customers. I will never do. Business there again.

In this time of covid - we got great service, a good price, and a thoroughly cleaned and sanitized car. Thanks Hertz!

Very helpful and nice

Great place to rent a car. I was in and out real quick. It was busy Friday morning at 7:30. They was very fast I was on road in no time. Well rent from them aging

The local edition on 100th street is always so great to work with. They have my keys ready and greet me by name. I had messed up my time of pick up. I was too early. Skylar didn’t even blink and just got my car ready! Skylar is always super friendly and takes great care of me.

I do not recommend renting cars from this location! They charged me a $200 smoking fee for my rental and I do not smoke!!!! After returning my car I waited for cleaning deposit to be returned normally it only takes a matter of minutes to get it back after return. I called the 100th st branch the day after I retuned the car and the lady I spoke with said they released my deposit and it was just a matter of time until my bank released the funds. So I gave them a couple more days then called my bank. My bank then said that hertz never released the cleaning deposit. After speaking with my bank I called the 100th st hertz location again and a man (John I believe) picked up the phone and explained to me that they were currently experiencing computer problems and he would have to call me back later that afternoon. No one ever called me back. The next day I called the location again and a lady tells me they are keeping the deposit because the car had been smoked in. It took them over a week to tell me why they were keeping my deposit and it is on false accusations as I do not nor have I ever been a smoker! I rent cars often and I never have rental car problems with enterprise, nationwide or even with hertz prior to this! Stay away from the hertz 100th st location they are scam artists trying to take money from everyday people.

GO HERE TO RENT A CAR! The lady working was SO AMAZING! I was in a car in 10 minutes. I went to 4 Enterprises and they were all horrible and WAY more expensive! Come to this location! SO AMAZING

Said they would pick up my car a mile away at dealership. Great! Called to tell them I was on my way. Said to call back in 5 minutes and if they didnt answer until after hours to just leave a message. Not possible, no answering machine. Called next morning, guy said hed take care if it. About 5 days later I saw I was still being charged about $200/day. Called corporate and rep sounded concerned and said shed call back. Nothing. Two days later or so I called location again and they finally answered and took care of it. Nightmare.

Excellent service and a very friendly staff. I rent from Hertz often and my vehicle was ready and pulled up to the door before I was even at the location. Highly recommend

Great staff!

I ordered a rental in the late afternoon and I needed the car early the next morning. Had no issues at all and was glad they could get me a car on such short notice. Have to admit it sucks how much they up charge you for a one way trip, but I can understand why they have to do that. Overall, I had no issues.

Booked full size and was given mid size, they said last minute that is my last option, leaving me in a limbo, customer service keeps making you jump hoops, super bad experience

TERRIBLE! Reserved a truck on the 19th went in to pick it up and no Trucks available and the people working there acted like it was no big deal. I wont use Hertz again. Enterprise took good care of me.

The people that work here are so nice. They make it easy to rent. Thanks!!

1. Walked into the business, and the man completing my reservation asked one of the drivers which car I was supposed to have, and the driver yelled at the man when he didn’t understand or hear what she said. So, unprofessional from the start. Skylar, find a job where people will appreciate what you do.2. Sat on hold for 30 minutes when calling about my car. No one has that much time to waste, and it was absolutely obnoxious. I ended up hanging up, because I didn’t have the time to waste and was honestly sick of wasting my time. This is a poorly run and inefficient location.They did, however, have me on the road quickly, due to Skylar. Other than that, find somewhere else to rent.

These people are so prejudice! Seriously ridiculous. I rent from here all the time with no issue. My husband who is African American has tried to rent here on two different occasions and was unsuccessful. They run his credit that is far better then mine and tell him his credit score is to low. WTH?? My husband is a processional business owner. We will not be renting from here again.

After hours drop off is weird, but presumably it went well. Nice vehicle. Buying the tank of gas off then and returning it empty is a scam however, but an industry standard.If you dont use all the fuel then youre WAY overpaying for it. Can you predict to the gallon how much fuel youll use on your trip? If you can and do, job done your probably in the minority. If you use all the fuel but then need to stop and get more for your drive back, then you can play the game again with different stakes. Or you can just pay for gas like a normal person and fill it up at the station thats always nearby.

My experience with Hertz was good, the people working there, were very nice

Excellent service.

Be careful of the fuel charge, if it is not running over they will charge you $10 a gallon.

Terrible service. Kid on the phone could care less about reserving a car for you. Did not meet me at the shop. Then said I had two speed violations while in their rental with 0 proof. Wont be renting from Hertz again.

Customer service at its best. Matt was quick and helpful. He got us in a car and on the road in minutes. We will be back!

Horrible service and no communication. I called ahead and told them Id need a driver to take me home when I dropped off the car, and ended up stranded there for an hour because they had no drivers to take me home. I had to call a cab. This was the second time we tried to return the car, the first time they told us to bring it back on Saturday but neglected to mention they close at noon on Saturdays, so we arrived 15 minutes too late and were forced to pay for an extra two days before we could return it on Monday.

Terrible customer service. I called in for a little information and the Representative rudely interrupted me by saying, Can you stop and just listen to me. This happens all the time. That was only the beginning. She was rude and not helpful. I would never rent from here or recommend people to rent a car from this place if that is the kind of service they give. I would have given zero stars if that was an option.

I wish I could rate this minus five stars. This is the worst car rental place I’ve ever dealt with. They are are a bunch of crooks and liars.When I rented a car from them two months ago, they gave me a car with an empty tank. I barely made it to a gas station. I called them and they said it would be ok if I returned the car without a full tank because I got it empty.So I returned the car with a quarter of a tank of gas left. I again explained what happened when I returned the car. And the guy said it was ok. I asked for something printed to show that I didn’t owe anything for the gas tank not being full. He said he couldn’t do that but pointed to his computer screen and showed me that it said zero balance. I had a bad feeling but I accepted it.Fast forward to now. I received a bill from Hertz’s collection department saying that I owe $42;46 for a fuel purchase option that I never purchased. I called the toll-free number and they said they couldn’t do anything about it because it shows in their system the box was checked that I purchased the fuel purchase option that if I didn’t return the car with a full tank, I had to pay that fee. So now I’m stuck paying that fee. They are so shady and dishonest. Don’t ever use them.

Ive had great service with them.

Absolutely miserable experience. Showed up to pickup my *booked* rental & they were closed. I booked a rental for pickup on Friday @6PM. During booking with a person, not online, not once did the person caution me about any issues with my pickup time, etc. The hertz website, google, & the specific hertz site all said the Urbandale location was open until 6PM on Friday. Long story short, they closed @5:30 PM on Friday. No one called me, stayed for my pickup, NOTHING! Instead they left for the weekend. We needed to leave @5AM the next day to travel 1,500 Miles. The only other hertz was the airport which was $101+ in airport fees on top of the normal rental fee. I called the 800# & they told me the Urbandale hertz location manager would call me to process refunds, etc. No-one called, so I called the 800# back. I’ll never work with hertz again, because of this small office in Urbandale. Miserable experience.

Skylar hung up on me he’s supposedly a “manager” he’s rude and disrespectful!!! He doesn’t tell you the right nor all the information you need to book with them will never recommend a hertz car rental place to ANYONE.

I made a reservation earlier in the day I thought I had a car reserved. I get there I’m told they have no cars. Why make the reservation if you have no cars?

Quick and efficient! Very good customer service!

If there is a 0 star option, I would give it a 0 instead of 1. Horrible experience and horrible manager. Writing it out the whole story would not even enough to describe how upset I was. I would NEVER NEVER NEVER rent from Hertz again.

Great service, easy pick up and return and a nice, clean vehicle. I did think the price was a little high but it was the most inexpensive option in Des Moines.

Fast and friendly staff!

Priced fairly, very easy to rent from, and many cars available.

Really bad experience.First, I call to setup the reservation and the phone rings for a few minutes until someone even answered. No holding or answering machine.Second, I call ahead of time to be picked up twice. The second time saying I will be at the location in ten minutes. They said no problem and then end up making me wait almost an hour at the body shop until someone finally got there. Place I took my car said this is very common with Hertz.Finally, when they asked what car I would want I said it doesnt really matter only thing was that Im really tall and dont want a small car. So of course they picked out a Toyota carols that I barely fit in.Safe to say I dont recommend this place to anyone.

Great customer care from the team of tia mays

Great service, great price, nice car.

Awesome donuts and friendly staff

I book rentals on on the interwebs and they have always been ready and have not had any problems.

Clean cars, drop off service is awesome!

Could not have been treated better. Hertz is the best.

They picked me up 45 minutes late. They gave me a car with no windshield washer fluid. When I got one block away the low tire light came on on the car. Worst service ever!

They were very reasonable

Your gender depends on how you get treated and the customer service that is given.

Pleasant experience with Hertz Local Edition

Great company to work with!

It was difficult and staff was not helpful

Was busy but we got what we need.

Nice people

Limited selection and tires were in poor condition

Reasonable and gracious.

Confusing area to get to and from.

Rented a car through insurance and told them when Id be in the following morning. Showed up to be told THEY DIDNT HAVE ANY CARS and I couldnt get one until someone dropped one off, which of course they didnt know when that would be. Ill never look at that Seinfeld scene the same way again

Best experience ever!!!

There very racist nazi if your any other color but white dont book here

They dont take cash

It was good and quick.

Great service

Great service

There customer service suck

Service was abrupt

Accommodating

Great