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Planet Fitness
2747 E 5th St, Tyler, TX 75701, United States
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Planet Fitness

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Ne
Review β„–1

Just getting back into the gym. Adrian (trainer) has been fantastic. Hes helped me develop a plan. Due to having an injury my plan had to modified just for me. Thank you to the staff for ALWAYS being polite. And FYI every time I have been there a staff member has been sanitizing the equipment in addition to several sanitizing stations throughout the gym. So go and enjoy your workout 😊

Al
Review β„–2

Very clean and employees are well mannered. I love the professionalism and how easy it is to come and go at any time of the day! The GM Preston Hutchinson really cares about his team and the community! I love my planet 🌏 ❀️πŸ₯°

Ca
Review β„–3

This place is cool. A decent vibe. However, the staff used to be friendly and welcoming. These days it seems like they are just milling through and just barely being friendly. I bet it is because they cannot sit or rest for long periods of time. Perhaps, the pay for the employees is lame? I hope the owners step up their game because Crunch Fitness is scooping up on their clientele.

Ka
Review β„–4

Best franchise yet. The entire atmosphere is large and open. Its the first one Ive seen with completely private showers. I would love to come back to the Tyler location if my travels allow for it.

Mi
Review β„–5

This Planet Fitness is a beautiful facility. I reached out to this facility to attend a Health and Wellness event. I spoke to the Assistant manager the first year and the Manager Kyler/Tyler and Chris (Marketing Department) the second year. Both managers and Marketing department agreed that this was an excellent opportunity to get more involved in the the local community. All parties agreed a representative would attend the event. We promoted Planet Fitness and our other vendors. Planet Fitness made a commitment to donate two black card memberships which we were excited and appreciative for their generosity. The event came and went and Planet Fitness did NOT attend and RENEGED on the black card memberships as promised. We were very disappointed 😞 as Planet Fitness didnt call and when we finally spoke to the Kyler/Tyler and Chris from the Marketing department they still stated the certificates are at the local facility ready for pickup. After going to the facility multiple times in two years to pick up the promised black card membership certificates. The manager Kyler/ Tyler and Chris in Marketing department did NOT honor the agreement. When I reached out to the corporate office (Excel Fitness) Im still awaiting a response. All the work that Planet Fitness does globally, I naively expected the same level of professionalism and integrity at the local facility in the community. What a DISAPPOINTMENT.

Ar
Review β„–6

It’s a great place and I’d still go if it were closer to me. You can’t beat that price! 😁

Bi
Review β„–7

Great PF location. One of the nicest Ive been to all across the country.

Br
Review β„–8

Hailey was the hands down the best worker in this work environment.Dannai was also very helpful in applying for this lovely gym.I love this place.

Ge
Review β„–9

Its nice and clean. The staff is wonderful. Glad they are open once again

HJ
Review β„–10

Planet fitness was great and they have sanitizer stations for the equipment at two stations.

Jo
Review β„–11

I really enjoyed the Tyler location. Large, lots of equipment, and not super busy. Glad to be able to come here when I am in town

Ge
Review β„–12

Nice and clean, but I would rather listen to 80s music...its a preference...

Ju
Review β„–13

Sad how being a member for over a year, I can not bring my son over during his 1 week visit to town, and Im told that I must upgrade to black membership in order to have him join me to the club. Hope there were options to be able to do that without having to go thru that process. Updated my score just for that reason

Ma
Review β„–14

I always feel welcome here by the great staff! They are friendly and non judging. The facilities are top notch too. I always have a good time here, even when I don’t want to be at the gym. Haha.

La
Review β„–15

Well, Ive been a member for over a year and havent been able to go for 9 out of the 12 months Ive been paying the top membership. No reimbursement, just a stiff contract. Im not even allowed in the door without a mask despite a documented medical exemption. I guess they only cater to a specific crowd. But another gym in town is willing to accommodate my medical needs so I will now be switching.

Ju
Review β„–16

Love this gym always clean and professional.

Pe
Review β„–17

Good it was good getting back. Nice and clean.

As
Review β„–18

Nice and friendly staff. Everyone is so welcoming. Love the Black card perks.

Je
Review β„–19

Would give 0 stars if I could. I canceled my membership over a year ago due to switching to a closer gym, and just noticed some random fees. I called to see why I was getting charged, and was told that its club fees and a membership fee. I explained I was no longer a member, and even provided my cancelation email. I was told even though its misleading, its not an actual cancelation email. The title of the email I received was Cancelation information. I was told I wont get my money back, and they will tell me the same thing if I go into the club to speak to a general manager. Scammy business with poor customer service.

El
Review β„–20

Such an awesome gym!

Jo
Review β„–21

I was a member in Tyler TX for 2 years, canceled due to commute from work, I was told that I had 2 weeks until my end date, and that I could renew with no problem. I chose to renew and was told that there would be a $5.00 fee which was fine, after signing the RENEWAL of my original contract I decided that it would be best to cancel for the above reason, I was told that their would be an additional cancelation fee of $65.00, I asked why. I was told that the lady had created a new membership tying me in for a year instead of renewing my old one. I asked for a copy of the new one. I WAS TOLD A COPY OF WHAT I SIGHNED WAS NOT AVAILABLE FOR 24 HOURS. THIS IS MANIPULATIVE, DECIEPTFULL AND WRONG. ENTER AT YOUR OWN RISK at the TYLER LOCATION. John Hallmark

Je
Review β„–22

Great staff and clean equipment

Ja
Review β„–23

Huge PF gym. Clean. Equipment is in good shape. Never really crowded which works for these times.

Ca
Review β„–24

Been going to gym for almost a month. The staff are pleasant, and the people just go in and workout and there isnt much distraction going on, which I love. I just check in and go workout. The place is really clean too. I love all the TVs and the music. Plenty of treadmills!! The one thing that bugs me, which isnt really managements fault but they could check in from time to time; is that people hang out in the 30 minute circuit room, texting and sitting on the machines without using them. Its annoying when I am trying to get a quick 30 minute full body workout in using all of the machines. They have a sign, but the people who should read it, dont. Today, which I thought was cool...a lady came in with her service dog and they both were on 2 treadmills. Does that dog know he has to wipe the machine clean when hes done?. :)

Lu
Review β„–25

I like the place is clean and fun to go exercise

ta
Review β„–26

I love this place! Staff and trainers are very helpful and polite!

it
Review β„–27

First time in this location, very clean, plenty of equipment and friendly staff

Ra
Review β„–28

This is a really nice planet fitness. Doesnt lack anything! All new equipment and usually a moderate crowd, but not over crowded! Friendly staff and clean facility! And everyone loves their full length mirrors!!

Mi
Review β„–29

My go to. Especially tanning

Ra
Review β„–30

Clean place and friendly staff. Great place to work out

Du
Review β„–31

Awesome experience everyone was super nice and helpful

Jo
Review β„–32

Im walking to or past it everyday i live two blocks from planet fitness its a great place with great people and they are very helpful

Ve
Review β„–33

Staff work hard to keep things clean. Love the TV set up with various channels and networks

Pe
Review β„–34

I like going here lots of different equipment to use. T V too watch.good music to workout too. Friendly staff

Ro
Review β„–35

I have been waiting for the moment to get back in the swing of taking care of my entire life.My body is not beyond repair. Its out of order. It needs a tune up. A factory reset.I was like its been over 6 months.I need to get my endurance back.I need to drop 50lbsI need to just do itDisciplineI was like I miss running.I can run on a machine. I feel like Avitar.I cant run out side of the gym but in the gym I have my freedom backI feel good to be old enough to to have lived and died several timesAnd been given the chance or opportunity to start again

Bl
Review β„–36

My favorite place to go workout at any hour on any day. They are open 24/7 and not a lot of people here since the hype has gone down. I enjoy the new setup as they seem to have expanded their machine selections. Black card members have great perks. I can bring my friends and girlfriend to go tanning. They offer hydrotherapy massage machines in black card area. Showers and lockers in bathrooms. Great location. Absolutely live this gym.

TM
Review β„–37

My first time there. The workout equipment was diverse and unique. Facility was extra clean. Lockers were very spacious.

Ch
Review β„–38

But why you have pizza and tootsie rolls just chillin. The whole points to be trying to lose weight... or get in shape or healthier... these are not supporting that goal...just my O

on
Review β„–39

Nice gym

Ni
Review β„–40

I just joined this week and am very satisfied! Staff has been wonderful, friendly, and happy to answer my questions. There is a wide variety of equiptment to choose from, and even during busy hours I never have to wait very long for the machine I want to use. I made the switch because of all the drama and excessive rules my apartment complex kept making about using their gym and I couldnt be happier. Its well worth the $10 a month.

Ke
Review β„–41

I like the wide variety of equipment at the Center, the Instructions on said equipment, the helpfulness of the Trainer that gave Us Our Design Program, the uncrowded work out space where You are not packed in next to people and just the overall layout of the Gym Itself. We look forward to many years Of working out and getting in shape at Planet Fitness.Jane Diane & Kevin Mullett

Ji
Review β„–42

Clean, open and properly-working equipment.Helpful staff.AFFORDABLE.ACCESSIBLE.NO JUDGEMENT ZONE!!!

La
Review β„–43

Great place 2 work out, staff is friendly and knowledgeable. Facility is clean and well kept.

St
Review β„–44

Nice staff, clean equipment, cool place.

St
Review β„–45

Facilities are great. Friendly staff. Not 5 stars because they normally offer to show you around if your new

Ba
Review β„–46

Love this location. The employees are kind and helpful, and always seem to be in a good mood. When they greet you, theyre very genuine, and fun to make conversation with. To top it off, the facilities are clean and tidy, and always in working order. The bathrooms especially are SPOTLESS. Every time.

Ra
Review β„–47

Used this gym before, just as convenient now as in 2016-2017. It’s everything you need to get a workout in, and it’s really whatever level of difficulty you are looking for. To each their own!

Bl
Review β„–48

A very unprofessional and impolite light skin guy who works over there.Be careful!!!. Otherwise the business place is good.

1p
Review β„–49

Great Facility. Wonderful Staff. Amazing Workout

Li
Review β„–50

Planet Fitness is the bomb!!!! They are super aware of cleaning and we help clean machines before and after! Megan, an employee, was soooooooo attentive to every need I had! Now the manager is soooooooo hot so PLEASE come work out and watch him at the same time!!!!πŸ˜πŸ˜˜πŸ˜πŸ˜„πŸ˜Š

Aa
Review β„–51

Im built different πŸ’ͺ

Je
Review β„–52

Recently got a face lift so it looks very nice. The staff is super friendly and does try to help you the best they can. It can get crowded during the days but they offer traffic charts that show when the gyms the busiest so you can come at slower times!

Co
Review β„–53

A great clean gym. Staff are nice from my experience. Equipment has broken while Ive been using it and I have seen equipment unavailable as well but this cant be avoided and is not the fault of the gym I believe.

Ma
Review β„–54

It does the job, big enough, has most of the equipment you need. Seen better equipment at other planet fitness locations. The price is hard to beat.

Ol
Review β„–55

I just got a black card membership and they are super helpful and walk you around making sure you’re comfortable

Li
Review β„–56

The planet fitness in Tyler is one of THE BEST gyms I have ever been a member at. The staff is so helpfulAnd friendly. This planet fitness is one of THE cleanest gyms I’ve ever been in- and I’ve visited A lot of gyms. This gym is one of the largest, and the equipment is always working, clean, and room to workout with other patrons. I’ll never leave this gym to join another one. πŸ˜€ I LOVE PLANET FITNESS in Tyler, Texas.

Ma
Review β„–57

If youre thinking about joining a gym, and youre considering Planet Fitness, its probably because you, like me, dont want to spend a lot of money. Yes, PF is the cheapest one out there. Like everything in life, there are trade-offs. The main one, for me, is the lack of barbell free weights. There are Smith machines, which are safer by design, but lack the versatility of a barbell. And there are only 5 of those machines, so if you go during peak times, youll have to wait to use one. On the other hand, there are a lot of dumbbells and other machines that you can use. And there are plenty of treadmills and bikes. There are a lot of good things, though, other than the low price. First, open 24/7 with staff at all times. Second, facilities are clean and well-maintained. Third, they offer free consultations with trainers to help you develop a program. Ive been a member ever since they opened, and I work out three evenings per week consistently. Staff are always friendly and helpful. There are lots of different kinds of people at all levels of fitness, so the no judgement mentality is for real. I like working out here.

jo
Review β„–58

Good gym a little busy at times but lexie at the front desk is great!!!

Li
Review β„–59

I keep planning on getting a membership but Ive been in there several times and feel very dismissed by the staff at the desk so Ive always ended up leaving without signing up. I used to work at several different gyms in Tyler when I was younger and we actually catered to the people and I mean everyone. The staff there is Young and I noticed that they seem to pay attention to the younger people that come in, yet the older people they dont even acknowledge as they walk in the door. A little bit of kindness and courtesy goes a very long way

Ki
Review β„–60

A great place to workout in. Open 24/7 that’s what I like about it. You can get a workout at any time day or night. And affordable

Je
Review β„–61

An employee, while I was working out on a machine, pulled his mask down to tell me I needed to be wearing a mask to workout. I was told by the GM you had to wear one while entering and walking around. Half of the time I have been there, the employees have their masks pulled down. Ridiculous. I cancelled my membership.

St
Review β„–62

It is very difficult to cancel my membership! I considered possibly coming back to planet fitness in the future, but after this I will definitely never go to another plant fitness! I will try a local gym. Better customer service!

Da
Review β„–63

Great staffing and management. 24 hrs is a huge plus, equipment was taken care of and in excellent shape. Any question I had for any of the staff members they answered right away. Would highly recommend this Tyler,Texas location.

Ka
Review β„–64

My new gym is great looking great for my girlfriend.

Sa
Review β„–65

The facilities enable exercise and therapy for me. Every week I learn something new and exciting, plus Im getting stronger and more agile. I cant wait to see how far Ive progressed in another six months. Sandy Mason, The Tax Gal

Ro
Review β„–66

Clean place. Friendly staff.

Da
Review β„–67

The worse place to get any help with bills they are the worst EVER

Br
Review β„–68

I get there. No one to help me. Ask employee about membership he cant sign me up until other guy gets back from lunch old rauchy guy ask to turn off music because is evil. Just got out and went to crunch fitness

Ma
Review β„–69

I love Planet Fitness; I have the Black Card which lets me go to other locations which I do all the time even out of state. I wish that they will make another location. The location is big; but for Tyler they have so many members that you are constantly having to wait for machines and weights to open up which can be the hassle. I have been to locations that had two stories and it made doing all the exercise routine effortless and less confined. Overall love it and the prices.

Pe
Review β„–70

Ok so I like the equipment and the staff members are nice but I should not have to shower with black mold. If the staff would stop hanging out upfront when they have more than one person then maybe this wouldn’t be a problem. It’s a health risk and should be taken seriously.

Da
Review β„–71

Awesome gym! Management and staff always make me feel welcome. Gym is always clean and enjoy using their workout equipment and massage bed & chairs.

Ra
Review β„–72

I wanted to take a moment and give someone the recognition they deserve. I had the pleasure of speaking with Austin Schusler and he was very helpful, kind, enthusiastic and offered exponential customer service. I express me concerns and what I wanted to achieve when going to the gym and he helped settle my nerves and got me all set up and ready to go. Speaking with Austin has been one of the best experiences I have had for a long time.In addition to the enthusiasm and amazing customer service he offered, Austin continues to motivate me towards my healthier lifestyle, by sharing positive words of encouragement and checking in to make sure I am making the progress I want to be making.If I was able to give him more than 5 stars, I would.

Ri
Review β„–73

Great experience here at this gym! Always kept clean and staff is helpful. Austin in particular, this guy is probably the hardest working individual Ive seen in a long time and consistently. Never stopping, cleaning windows to helping patrons. He is the first one who showed me around the gym. Always smiling too! I hope they pay him well, he deserves it.

Sh
Review β„–74

Friendly staff, well equipped gym

Mi
Review β„–75

I started a membership in 2017 for a year. I just recently noticed they are still taking fees out of my account every month. I’ve called to try and sort it out but I can’t get anyone on the phone. My last phone call I waited 35min before I finally gave up. I guess I’ll have to stop payment at my bank.

Li
Review β„–76

Kyler, Jonathan, Austin, James and the entire team at Planet Fitness Tyler are friendly, efficient, hardworking, and fun! They keep the place spotless and keep the tanning area moving so you don’t have to wait to get a bed. When they aren’t at the desk, they are cleaning something. It is always clean, fresh and bright in there. I love this place! πŸ‘πŸ‘πŸ˜Š

Me
Review β„–77

I love planet fitness I will not go to any other Gym.

St
Review β„–78

The young man that is there at 4am I think his name is Tanthony is very friendly and helpful. Hes always cleaning so that we have a nice clean facility to work out at. My friend Deanna and Crystal love the morning work outs. You cant beat the price!

Li
Review β„–79

They have something for everyone! No matter what kind of workout you wanna get done you can get it done here! They also have tanning, massage chairs and hydro therapy beds. Also as a women I feel very comfortable working out here.

Jo
Review β„–80

Everyone was quite helpful and there were no critics. The facility was spotless and there was excellent equipment to use. The staff was very helpful.

ja
Review β„–81

Tanthony from the night shift helped me find my air pod other night and saved me so much stress and money! I am very grateful for his help and how kind and generous he was with his time! He deserves a raise, promotion and bonus or something for all the help he did for me being clumsy! 5 star service ☺️

Ja
Review β„–82

Great workout equipment, friendly atmosphere, helpful workers, clean atmosphere, cheap prices, free gifts, tanning and massage included. Im able to bring guest for free. Ive always loved planet fitness. Wouldnt go to any other gym. I also love a the purple accents its my favorite color.

Br
Review β„–83

Great place to work out!

Ja
Review β„–84

This gym has it all! Very clean and safe. All the equipment works as is intended There is no pressure or intimidation from other patrons. Monthly subscription is very reasonable, a steal. Hands down simply the best. Kudos πŸ‘

Ap
Review β„–85

Austin S at planet fitness makes my morning great everyday. He takes care of all my concerns when I have them. He is so nice and polite to everyone that walks in the door. He goes above and beyond his duties that are required of him. The best thing planet fitness could do is put him in a higher up position. Everyone is great and it’s my only choice for a gym in Tyler!

La
Review β„–86

Awesomeness plenty of room.

Ba
Review β„–87

I have never seen a cleaner gym or gym staff cleaning more often than this gym. I really appreciate that as a member. Kudos to management and the staff.

Mi
Review β„–88

Nicest facility I have seen yet. Tyler PF rocks!!

Lo
Review β„–89

Every piece of equipment is spotless and always fully functional. I have never experienced a wait time for cardio equipment however I do workout in the early morning. There are all body types here.

Jo
Review β„–90

Update. After driving there again... and them telling me they would refund me for the month they were not suppose to charge me. I still have not got my refund that was over 2 weeks ago. and now they are NOT responding to my emails. SO hopefully this will wake them up and GET ME MY REFUND.

Ja
Review β„–91

Not my home club, but friendly, helpful staff. Different brands of equipment than other clubs. Took just a few minutes to get used to small differences on the elliptical.

Ra
Review β„–92

I like all the available equipment and seems not to be too crowded win I go in the early mornings. I hear it can get pretty busy in the afternoons. The staff is very friendly and helpful with anything you may need.

Mi
Review β„–93

AWESOME place and staff! Highly recommend!

Je
Review β„–94

The staff here is incredibly rude!! They have attitudes dont smile, are extremely rude, act like you are an inconvenience if you are doing anything other than working out. I have been to several Planet fitness gyms around the country and none of them act like the staff here.

Am
Review β„–95

They check you and for the most leave you alone unless you need help and then they are very friendly and helpful. It is quiet and relaxing. The music could use more variety but that is what headphones are for

Pr
Review β„–96

Don’t sign up. The price is cheap. Reason being you can’t do anything. I was kicked out for jumping rope!! Not being able to use a jump rope wasn’t in my contact. 1/10!

Lu
Review β„–97

Great staff!

Be
Review β„–98

I enjoyed coming there to workout and walk on the treadmill but medical reasons I had to stop for a while will be back soon in the near.

Le
Review β„–99

Am amazing staff. Professional and knowledgeable. Very polite and friendly. Very clean gym. Impressive.

Ta
Review β„–100

Honestly confused. Cancelled account in December right after opening because the staff was just extremely unfriendly. Paid 80 cash to cancel mine and 80 for my boyfriend at time, now husband. Didnt get confirmation because their system was down to print (which is why we paid cash). They have still been taking money out of my account twice a month so now dealing with bank and attorney regarding this. Done trying to speak with a manager that is never available and the few times we made the drive over there a blonde girl wanted to charge us 80 each all over again. Ive always loved PF in Louisiana but tyler is a massive disappointment.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:2747 E 5th St, Tyler, TX 75701, United States
  • Site:http://planetfitness.com/gyms/tyler-tx-916
  • Phone:+1 888-237-9005
Categories
  • Gym
  • Fitness center
  • Personal trainer
  • Spa and health club
  • Tanning salon
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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