Would recommend without reservation. They scheduled me within 2 days of reporting my dishwasher wasnt working. The night before they gave me a two-hour window for the service the next day, then called/texted me 15 minutes out so I missed minimal work. Loved that! Jose was very thorough and knowledgeable (and patient with my kitten trying to climb on him). He diagnosed it timely, gave me options and accurate quotes immediately, then ordered the part as soon as I agreed. They called to schedule a return visit, when the part came in. It was handled equally efficiently - text the night before, call the day of and Jose had that pump installed, the filter cleaned, and all clean-up done in less than an hour. He said I have a one-year warranty on service. VERY impressed and will use them for all of my appliances in the future.

My icemaker had become unreliable. I was happy to be told that Mr. Appliance was again providing service in my area as I had previously worked with this business. I found their service to be prompt, courteous and informative. The service person, Scott Thomas, had previously provided service on an appliance a few years ago. I would definitely recommend this business.

Mr. Appliance did a great job for us. Got our dishwasher up and going and the technician was very professional. Fair pricing.Mrs. Appliance is a lucky lady.

I have a Miele coffee machine and another repair service was working on it. They gave up after 6 months. Then Mr Appliance came and fixed it in 2 weeks. Thank you Mr Appliance I can now enjoy my awesome coffee ☕️

They were on time and fixed my dryer super fast. The Tech that showed up was knowledgeable and very friendly.

Our Service Tech, Nathan, was very professional and courteous. The work was performed quickly, and he explained what he had done and showed us the part he replaced.

They stuck with the job (3 trips) on my subzero freezer and refrigerator. Both are now working like they were new. Nice to have a company that sticks with and doesn’t quit when job gets difficult.

Appliance tech was professional and friendly, and did a great job. I highly recommend Mr. Appliance for repair work.

We have used this company twice for 2 different appliances. They were prompt, professional, ordered needed parts and got them fixed promptly. The servicemen were very nice and respectful.

Great with communication. They were professional but most importantly - on time!!

Mr. Appliance is the best! They kept close contact and had the greatest system for keeping customer informed with times of arrival. He is top of the line serviceman and replaced my dryer motor in good time and had it running for me. I appreciate service from this professional!

The technician was very knowledgeable and efficient .this service repair was quick .no waiting for 2 weeks to be at our house,had it repair in 3 days..thanks

They had just what I needed and got it for me right away.

Horrible company. Should have learned after the first time to never call them but I made this mistake again. After waiting 3 plus months for just a power cord (guy who came to the house said 3-5 days) I had enough. Will never do business with this company again and will advise others on the problems we have had with them. They cant even communicate on what the problem was. I had to call them.

It’s been two weeks my washer still not fixed... I have a part on my back porch that the tech brought out here and left because they couldn’t get a bolt out and didn’t have the right tools so now I’m waiting on the right tool and still have a loud washer... I’ve used them before and service was good however this time the ball was dropped!!! Not happy. But I know they still expect me to pay full price for poor quality..

Excellent communication before, during and after the repair. Showed up on time and let me know when they were finished (this was at a second home). Great!

I had an overall good experience with Mr. Appliance. There were fast to diagnose my issue and order the new part. My tech, Olivia, was great - very professional and friendly. My dryer is working great now. However, the fact that their techs won’t come out after 5 as well as not at at all during weekends is a little ridiculous for people working full time during the week. I had to get a family member to drive 2 hours from Dallas to be in my house so that they could come install my part while I was at work.

I was referred to them by my Home Warranty company. They were pretty booked up. However they showed up exactly when they said would. Very professional, would call them again when needed.

Did a great job. Professional work. I would recommend to a friend.

I have utilized Mr. Appliance on a couple of occasions and each time they have been professional and knowledgeable. I highly recommend them for all of your appliance repair needs.

They were contracted through our home warranty. They only come out to Nacogdoches on Mon and Fri, which was a little limiting, but they did great work. The tech, Daniel, was very nice, quick, and professional. It took a while for them to get the part that they needed to fix our dishwasher, but they called to let us know how long it would take and called to set up an appointment once they knew when it would arrive - I appreciate the great communication.

The work was performed professionally. Neat and clean. A little pricey for a service call in my opinion as compared to other repair shops in town, but overall very satisfied

We had our lg refrigerator go out after less than 2 years. We called several places only to find out they did not work on Lg refrigerators because they could not do warranty work on LG. Mr appliance was willing to come out and never mentioned if it was warranty related they would be unable to do the work. After being at my home approximately 5 minutes the diagnosis was the compressor would need to be replaced. The repairman let me know they could not cover the repair under warranty and we would need to contact Lg and also took my $99 for coming out to tell me this. I appreciate the other repair shops that didn’t waste my time or money before coming out. Mr appliance however was looking to make a buck and I will never ever use them for anything. The only reason I even give 2 stars is because the repairman that came out was very nice and courteous. I would recommend letting potential customers know up front on the phone what you can and cannot do when it comes to warranty repairs. Enjoy my $99.

Simply outstanding in every way! Great communication and our Tech Michael was outstanding! I would rate them a 10 out of 10

The technician was very professional. The part was ordered and my final repair was done quickly!

David came and quickly diagnosed the problem. He ordered the part and let me know when he would be back and the price for the part and service. Everything he said was done and his repair took only 30 minutes. Our washer runs fine again and the price was very low. David was very polite and pleasant . I would recommend this business to anyone needing repairs.

We had sent in model and SN of dryer so repairman had parts with him, much appreciated. Wore mask, much appreciated. Only downside it took a few days to get appt. but in all fairness partly due to our schedule.

Very professional and prompt. Service was awesome.

They fixed my problem in a professional and efficient manner. Will use them for any other necessary appliance repair.

We had problems with our wine chiller. Mr. Appliance came out to repair. They ordered a new part and installed it as soon as it arrived. Patrick the service technician was polite, kind and efficient. I would absolutely recommend them for any service.

The Mr. Appliance technician, Olivia, who repaired my oven did a fantastic job. She was clearly well trained and very professional. I highly recommend.

The technician, Scott, notified me when he was on his way and arrived at the expected time. He was both professional and friendly. He also took prescribed COVID-19 precautions by wearing a mask and not shaking hands with us. He was able to quickly diagnose and fix the problem with our dishwasher and take our payment. Also as a COVID precaution he signed the ticket for us so we did not have to touch his tablet. We really appreciate his help and his attention to safe procedures.

Patrick, the appliance tech, was on time, professional & quick!These people know what they are doing & are very helpful on the phone.They will be our appliance go-to from now on❤️

Refrigerator display locked up after the outlet got wet from the water line freezing and breaking. Repairman quickly identified a bad control module and ordered the part. Later installed and tested it. Problem solved! Very knowledgeable and quick. Thank You!

Excellent service and very efficient staff. I love that they text not only that your tech is en route, but their picture as well.

Wrote:Mr. Appliance company is great. As I was hearing conflicting information from another company, I called Mr. Appliance to make sure the proper procedures before they came. The staff was patience and details. Kevin called before he came and was on time. He was great! He and Steven were professional and patience when installing our range. They took time to make sure our range fit and worked. We really appreciate their help!

I had an excellent experience with Mr. Appliance of East Texas and American Home Shield. The gentleman who came to install a replacement stovetop was so professional and kind. He called about twenty minutes in advance to let me know he was on the way which was greatly appreciated. There was a fitment issue with how our counters were made, and he was very transparent about what was going on and explained the options available. The cost was more than reasonable and Im really looking forward to using our new stove!

David was efficient, knowledgeable and very interesting to chat with while he worked. I am extremely pleased with his service.

Mr. Appliance is a great company!Kevin did a quick assessment of the issue with my Dryer not turning on and ordered the part which was installed a few days later...Very knowledgeable & efficient employee,thank you all for taking such good care of me!!

Patrick was very prompt, courteous and effective. His first attempt at repair was expected to be temporary. We ordered the replacement parts which came same day. Next day the problem was solved. My only setback was that I feel the price was rather high for such a quick fix. But I guess that is how service businesses are run these days. I thought it was nearly double what it should have been if not at least 100 too high.

Very knowledgeable, pleasant and did a great job fixing microwaves and cooling drawers. They are the only certified repair service for our appliances in East Texas and have been very prompt and courteous.

While working and diagnosing the problem with our dishwasher (not cleaning all dishes well) the technician was very efficient and fast. The only issue we had was that it took 5 weeks for one part to come in. Times are tough with the virus issues everyones dealing with, but it seems like you should have multiple suppliers to draw upon to supply parts. In addition the chosen supplier should be held accountable for delivering on an agreed time or failing that the order should go to another supplier. It took way too long to get the part and there was no clear alternatives provided by Mr. Appliance for getting the part faster.However given this one problem, I would recommend Mr. Appliance to others --- along with a recommendation if a part was needed to be ordered that the person get some clarification from Mr. Appliance as to how long they will wait before ordering from another vendor.

Technician was prompt, on time, very friendly and attentive to address the problem, which he determined quickly and explained very well in laymans terms. The part was pulled and sent off for repair/rebuild, then the technician promptly returned with the part, installed and tested it in a very timely manner. Was very pleased with the entire experience and would whole-heartedly recommend to my best friend.

Very professional company and responsive. I would definitely recommend them for anyone needing quick appliance repairs in Tyler.

Olivia was polite and professional. The repair took longer due to her mistake putting a hole in a hose. However, the hose was ordered snd replaced without an addional charge.

The tech showed up on time, diagnosed the problems, and gave us the cost for the repairs. He was thorough and quick. Very personable. Overall satisfying visits.

They saved us all our money. Needed them to come out and they hated to charge us with a simple fix. Told us over the phone, how to fix it. Great customer service.

Had a really good experience with my LG Freezer repair. Quick diagnosis...took plenty of time to clean up frost caused by issue. Ordered part and replaced in a few minutes on the next visit.

Excellent, professional service.

Found the issues quickly and ordered the parts. It was fixed the day the parts came in. Very professional!

Very happy with my service. It is alwaysn the best ——wonderful people.

Very professional, explained everything and brought my dryer back to life!

Prompt and very accommodating. Andrew was a pleasure to work with and very professional. I would highly recommend them for your commercial appliance needs.

Andrew was incredible! He was the consummate professional, handling our job expeditiously and with unquestioned knowledge of what was required.Thanks, Mr. Appliance. I couldn’t recommend anyone more.

I really liked having a female repair person. Being single, I just felt safer in allowing someone into my home who is the same sex. Second, Olivia was very competent and able to diagnose what was going on with my dishwasher, She showed me the issues, advised on repair costs and very professional in her approach. Id give you all a 10 for honesty, punctuality, and professionalism based on her performance. Thanks so much.

We have had Mr. Aplliance techs work on two refrigerators, our washing machine and dryer. Very knowledgeable and professional guys. They ordered the necessary parts and made repairs. I highly recommend them.

I am very pleased with the service I received. The technician was very helpful

Repaired our gas stove. Service tech was very nice and professional. Would highly recommend.

Great company . Good people. Honest . Polite. I wish ll comPANIES WERE LIKE THIS ONE > Mr appliance of tylerRay

Mr. Appliance did a fantastic job from diagnosing the issue with my appliance to repair. Great communication from the staff at the office and the repairman in the field. I highly recommend Mr. Appliance for repairing your broken appliances.

Had an ice maker go bad in a Samsung fridge. Mr Appliance was called out as the fridge was under an extended warranty. Olivia did a great job and was on time both times she came out. We have ice again!

Super helpful and professional

Professional, on time and solved the problem. The $ charge for labor and diagnosis was much higher than others I use for similar service.

Ice Maker Repair - Still Waiting on a Receipt & Warranty Info for an Ice Maker Replacement from Months ago.

Olivia, our technician, was very good, answered all my questions after the fact in a timely manner, and my washer/dryer combo is working great. The only reason for taking away a star was that I got no call when the part hadnt made it in by estimated date to come out and complete job. It was supposed to arrive and she was supposed to be back out to my house on Thursday. I had to call on the following Monday when Id not heard from them.

Absolutely the most professional and quick installation I have ever had. They were on time, clean, and explanatory of what they were doing at all times. They took the time to show me how to operate the new dishwasher and to correct some problems with the old installation from the last one. I cant speak highly enough about the job they did.

EVERYONE was professional and the job was completed with dedication, honesty, and understanding. Top notch! On a scale of 1 to 10, they get a 10++!

Got the job done in a timely manner was courteous and informative thanks

Olivia was our technician. She was polite, on time, and efficient.

Thank You Andrew..

Both technicians were very professional and nice! They fixed both appliances and did a great job! As I had requested, I was called 30-45 minutes before they were scheduled to arrive and they ran right on time! I would definitely recommend this company!

I wasnt sure what the underlying problem was. The tech had it figured out in less than a minute and fixed in less than ten, and for a reasonable cost. Very friendly and explained everything fully. Would definitely recommend and use again.

Serviceman was courteous and very knowledgeable; a true professional.

Very prompt and did what they promised to do...senior discount too.

Guy came out to check my dishwasher and had to order parts. Took two weeks for them to come back. After parts were installed it still had issues and he said it needed more parts. We waited about 4 days and called and they had no idea what I was talking about and had to check with the tech who came out and would call me back. Again I waited a couple days and no call back. I called them again and the girl who answered the phone said the ticket was closed and they would not be completing the repair. She said there was nothing they could do for me and hung up on me. Definitely would not recommend

A gas leak on my Viking range was the issue and it should have been repaired on the first visit. Tech thought a new part was required but that was not the case. The only thing required was to tighten a nut on the valve to the gas manifold and the issue was solved.All associated with the repair were nice and professional, but again it should have been repaired on the first visit and a second visit should have not been required.

Couldnt have asked for a more efficient, pleasant and knowledgeable technician. She was marvelous!!!

We have a home owners warranty for two homes. We have had to use them for both homes over the years on several occasions for kitchen appliances and ice maker repairs. The repairman (Mike) is very polite and somewhat knowledgeable, however there is not any support personnel. For example, the truck is never filled with the right repair parts and we NEVER get the office personnel to call us back when they say they will. We have even changed home owner warranty companies in hope of getting another service provider. . . To no avail. Today we received a microwave that has been out for 97 days now because there is no follow up on their part. Said they sent info to HOW when HOW says otherwise. Call for status and they say theyll call back but never do. Avoid them if possible.

Kevin was absolutely great! He was thorough and efficient! Great install!!!

I normally do not write reviews however, this time I feel compelled to write one. I have a home warranty FIDELITY Home Warranty, I called them on 2/28 that our refrigerator was not cooling. They contacted Mr. Appliance for a service call. They came the following week 03/05 to check it out. I was told that it needed 4 parts and they were going to order them. I had to call Mr. Appliance in order to get an update regarding the parts, because Mr. Appliance never called me. I was told that only 3 parts had been obtained and the 4th could not be found. I asked if FIDELITY had been notified and they said no.I called FIDELITY and told them and they in turn contacted Mr. Appliance in order to get the information about the 4th part. FIDELITY was able to obtain the part. After several calls to Mr. Appliance and being told that first they had the parts and then no they didnt, the technician finally came on 03/21. He installed the parts but the new compressor would not turn on. He thought it was probably defective and had to order another one and a new mother board. Items ordered and came on 04/12 and installed the new parts and again the compressor did not work. I called Fidelity on 04/15 and finally they agreed to cash us out.I have to say that I will never call Mr. Appliance for the following reasons 1. They never call you to give updates about parts, or appointments. 2. Very hard to get in touch with them. 3. If you leave messages they dont return calls. 4. They notify you that technician will be there in the am and do not show up until after 3PM. 5.Unable to get the appliance fixed after ordering numerous parts.

ZERO Stars: Making the appointment for Morning service call was nice, BUT come appointed day. No-One bothered to contact us. Late morning I called their office number but got no answer and their voice-mailbox was full. In early afternoon, I called again and did speak with someone, who told me they would text their technician and have him call me. We Verified My telephone number for the tech to call. No call. 2 Hours later, I again called their office. No answer, But their voice-mail was [seemingly] working then. A [home-appliance insurance Representative] then called their office, who told the rep that this company tried to contact me earlier, and now their technician was ill, so no service call today. My phone has No instance of them calling me. Very UNHAPPY, DISAPPOINTED that my whole day was spent Waiting and No contact by them. They have been REMOVED FROM any further consideration for further work at my house.

Mr. Appliance came to my home and exceeded my expectations! The gentleman who fixed my washing machine was very kind and professional. He had never seen the issue my washing machine was having (because of its newer model) so instead of trying to fix it the way he thought how- he admitted he needed to do a little research and return. I was so appreciative. They are also extremely affordable! I would give them ten stars!

Great experience, professional, courteous and excellent service! Gave us suggestions on how to improve performance. Will definitely use again!

I have used Mr Appliance to repair my refrigerator and my parents washer and both times all that was needed was one little replacement part and the appliance was good as new. Saved me thousands of dollars👍

Has been a horrible experience... scheduled the in house technician and he quickly let me know that it was going to be a costly fix. $325 dollars to repair my washer... the $89 evaluation was waived and they needed half of the payment up front. I did pay. Now 3 weeks later I have not heard about parts, when they are planning to schedule the repair, I called a week ago and they said the person that handles that is no longer with them. I call now and no one answers. Worst experience ever. I’m sure they will read this and I want them to.3 WEEKS WITHOUT A WASHER.I’m running out of clothes Mr. Appliance.

The techs came out on time, actually early, diagnosed the problem and were super cool, friends, and helpful even in these stressful times! I would recommend them to anyone in the area they serve.

Mr Appliance technicians installed our new kitchen appliances. Not only did they do a great job but they took the time to educate us on the use of each one. Gave us such useful information on what to do to make them last longer. They cleaned up after they were finished and were so professional and friendly. Great experience!

TERRIFIC service. Easy talking with them on the phone and our technician (Kevin, I believe) was fantastic. Very kind. Very knowledgeable. Won’t consider another appliance install and repair company in the future. They definitely earned by loyalty.

Ive used them two-three times and was impressed each time.

I never write reviews but people need to know about Mr. Appliance. Read the reviews before you use this company. It has been 2 months and my dishwasher is still not repaired. It took 6 week to get it repaired the first time and it is still not repaired. I have a 5 year warranty that I bought through Best Buy and they chose this company to use for our repairs. If this happens to you say please do not use Mr Appliance. Every time you schedule an appointment with Mr Appliance they are in no hurry to get you in and schedule you a week out. Then one time said I was never scheduled and still put me another week out. There are 5 of us in our house and wading dishes for 2 months is a nightmare. There is no since in it taking this long to repair something you have a warrant on that should work. I will never recommend Mr Appliance to anyone and just like some of the other reviews I read I agree that they do not care weather you have a working Appliance or not. The impression I get is its not their problem.

Our refrigerator quit on a late Friday afternoon. I set up and online appointment through the Mr. Appliance of East Texas website which links to their corporate site, for Monday Morning. I received a confirmation email saying they would arrive between 8:00 and Noon on Monday. When nobody showed up I called and was told they had never assigned or dispatched anybody, but would try and schedule someone to come out. I told them to cancel their scheduled listing for me and Id find someone else. Not only had wasted my time and effort -- but Im now several more days away from a solution.

My experience is similar to other reviewers here. I had a new dishwasher that failed to work right out of the box, and GE is contracted with Mr. Appliance to provide service to ETX customers. I think their greatest area of improvement is communication. I had to call them for updates, and the 4-6 day promise turned into 4-6 weeks. But, they are courteous and eventually fixed my dishwasher, so Im happy now.

Came as s scheduled. Nice polite and knowledgeable service personel

Fixed my ice maker. Very professional and knowledgeable about what needed to be fixed. Ordered the parts and it was repaired within a week. Great service. Thanks so much

HORRIBLE COMPANY!! HORRIBLE CUSTOMER SERVICE. Ladies who answer phone are very rude and unprofessional. They never call back. They lie in their advertising they say they will have booties to put on but I had to provide the technician booties we have an request he put them on myself. Its been almost 3 weeks since technician came to house and said he would order the part that day which he did not. I called to see why no one had reached out to us in almost 3 weeks an the rude lady said oh my system is crashed let me call you back, I called back 15 min later another clueless lady answered an said the system was fine an she dont know why the other lady didnt call me back. Then she said they just got the part ordered a few days ago so the technician DID NOT ORDER WHEN HE SAID HE WOULD. I recommend to anyone they find ANY OTHER appliance repair service because MR Appliance is very rude an extremely UNPROFESSIONAL. They exude INCOMPETENCE at every turn. A HORRIBLE COMPANY youve all been warned

The worst service I have ever had. They charged me a arm and leg to tell me they cant fix electrical issues with dryers. Which truly wasnt evidence base. They only have on the job training zero based skilled training.

Made an appointment on Tuesday for Friday. As the day wore on called to confirm. Office staff failed to confirm but said they would call back asap and never did. Called back an hour later and was told they could not get in touch with the tech and would need to reschedule for next week. Found another company to come out same day. Technician called afterwards to say he was on his way...informed him of difficulties confirming appointment and his reply was that if I was going to be like that hes glad someone else was coming. Not sure if he was referring to expecting follow through on a return call, expecting office staff to know how to confirm appointments or expecting professional decency when I had to find another tech due to the companys lack of competence but yeah, Im like that🤷 0 stars for customer service and professionalism. As to whether they can actually repair anything...?

Both mother boards on our oven were fried during a electrical surge. We had a difficult time finding one of the mother boards in stock. Andrew the master tech went well beyond the normal service to work with the manufacturer to get the part that was no longer being made and had it shipped directly to my home within 24 hrs. Andrew impressed me as a skilled professional, and an honest, ethical and earnest person. I would recommend them to anyone.

Great service. I’ll be using them again!

Took the time to follow-up to ensure that we could have our installation completed when we needed, even though it took extra work and inconvenienced Mr. Appliance.