If I could give a ZERO I would. The lady that’s always there is RUDE if you ask her to use a pen or anything. I’ve been going there pretty often without a mask on and it’s been fine! All of a sudden I come after 4 and it’s so busy I’m still waiting in line at 5pm (closing time). THEN she looks at me when I’m almost up there to her and tells me rudely that I have to come back when I have a mask on! There were several other people without masks on behind me but she pointed me out twice to make me leave! TERRIBLE customer service and discrimination. I will not be back!

Have had my package for 22 days and absolutely nothing has happened with it. If I could give 0 stars I would.

The whole Tuscaloosa post office is fraudulent. They are stealing packages. They are opening them up and putting in the mailbox. I have been experiencing this since December. I have lost so much money because Amazon refuses to use another Carrier! There is no real person to talk to, There is nothing being done about this issue. They need to screen these employees better than this. This would never happen in Washington DC. I just chalk it to people who never had anything life so they talk from others! The while post office needs to be under investigation in Tuscaloosa

My package was delivered to the post office on june 29th. It is now July 23 and still havent received my package.

I have tried calling the post office about my missing package. They do not answer the phone. According to them, my package was delivered to my door on March 10, 2021. I checked my camera and no package.

Would never go here again if I had the choice. As the others have said, be prepared to wait in line 45 minutes minimum. They regularly have 15+ people in line and only one person at the counter. I have to wait to pick up mail too big for a company P.O. Box, on company time. It’s beyond frustrating.

There is a minimum wait of 45 minutes every time I come here. One person working, and I feel so sorry for her. Skyland branch.

Not receiving all of my mail recently even though it has my correct address on it. But they can certainly drop off mail for past residents. Tried to get help at the P.O. but the lady was not helpful (polite though).

Horrible the last three times I tried . Today the window was supposed to open at 9. At 920 with 15 people in line it still was not open. I left and went to Cottondale. Do yourself a favor and drive the extra way/. Zero Stars

Package is late and i’ve reached out for help and no one has helped me.

Worst post office ever. I thought Tuscaloosa was a major city but every time Im here there is one, sometimes two people working. Its the weekend and only one person working. Also last two days (that Im aware of) the internet is down, so no credit transactions and no tracking info available..

They cannot deliver a package to my apartment to save their lives. They never bother bringing it inside to the office so I can get it later, but instead leave me re-delivery slips and every time I fill one out by hand or online, it never gets re-delivered. If I could give them less than 1, I would.

Be prepared to wait at least a week for mail to arrive at your location, if it ever does. It took 2 weeks for mail to be delivered to me from a town about an hour away. Please avoid this post office at all costs!

The worst place ever. Never receivey packages and when I do recieve them theyre broken or have been delivered to the wrong house. Your staff cant do their jobs to save their lives. Do better, what are you paying these people for when you could be paying people who actually want to work and do their jobs correctly??

The worst won’t even answer the phone. I hate they try to make u put a star when one is not even deserved..

Worst post office ever. never have more than 2 people working. doesn’t try and is not concerned about packages at all. usps said my package said my was waiting for me at the facility and the lady went to the back and lied to me and said it was out for delivery when i see that it was not.

My rating is a negative star! I’ve had several packages missing. They messed up my PO Box payment and locked my box and it had been paid up to six months! I had to go in and show my payment receipt and find my mail!!!! Now they have miss placed several of my packages and they show they have been delivered to my box. I have several months left on my PO office box and I’m afraid to receive mail because they’re taking the packages!!!!

My package has been sitting in this post office for the last ten days. I got confirmation by ups that it had been transferred to the post office (usps) for delivery, and have attempted to get in touch with to office to no avail. The woman I spoke to at UPS literally told me good luck, getting my package. My latest expected delivery date was December 2nd, and the ordering company cant get in touch with them either. No idea what to do, as Im missing several packages that I ordered for the holidays for my family. Now I need to sort through all tracking numbers and see how many others they potentially lost or dropped the ball on. Also has anyone found a way to actually contact them, without getting put on hold, then hung up on. I would rate 0 stars if I could; messenger pigeons might be a more efficient use of government funding and resources.

If you can avoid this waste of space United States postal service do it at all costs I have now had three different packages with my address and unit number on them sent back because the person they have delivering the packages cannot read the unit number after the address. a fourth package I actually managed to get to the post office before they returned it where I pointed out that in the address it had the unit number on it after the manager got smart with me saying it wasnt on there. ABSOLUTELY HORRIBLE

This is the armpit of post offices. If you dont have a minimum of 45 minutes to wait in line then go to a different post office.

I have had a post office box with the U.S. post Office since 1982 and have maintained the same box number since then. Originally it was at Alberta station and then combined moved to the Skyland branch in the last year to 2 years the service has steadily declined. This is a business box and I have had over 20 checks not get delivered from various sources. I have also had registered mail that I had never received a notice on or that I came to pick up and could not be found. The most recent 1 was from the Department of Justice involving investigation at a nursing facility I work with. I have also received packages that were 3 to 4-month-old apparently had been sitting at the post office all that time. by my box is full my mail is placed in a male tub for me to pick up but recently when I have gone and ask for the male I have been told that no one was available in the back to give it to me and they would not go from the front desk to get it for me though I may awaited in line for 25 minutes to get to the desk. Another point they told me to Bang on the door out by the boxes and I did but no one ever came to help me. On 1 occasion someone came to the door but said they were allowed to do that or give me my mail. I have tried calling both the branch supervisor and the postmaster with no response. I have also asked to speak to the branch manager while in the post office and they called him any never came out to talk to me.

Don’t know if it’s this post office or USPS in General but I had a package leave North Carolina on Dec 4th and arrive in Atlanta on the 5th. It arrived in Birmingham on the 6th and according to the tracking information, left that day in route to the final destination (Tuscaloosa). It’s now the 14th and I still don’t have it. They need to make the USPS part of the military and assign soldiers to perform its duties. I’ll bet we get things straightened out then.

Our mail lady is from this location. She just waved at us as she put our post into the mailbox. Checked the mail, it was a “sorry we missed you card.” The laziness is unreal.

My package has been sitting there over a week and nobody answers the phone at this location. Just terrible

Claimed to have delivered a package to my son; within 4 hours, same package was ready for pick-up at the Skyland P.O. Never has a package that has truly been delivered been ready for pick-up in that time frame (same day) at a post office. Four days later (after Labor Day holiday), this same post office claims the package is not there (and that it must be at the 35401 facility) even though tracking says it is and that it is available for pick-up at the 35405 P.O. Never seen such incompetency!

Watched the driver drive up to my mail box look and drive away, later usps said my package wasnt delivered due to my mailbox being inaccessible. Again watch her look and drive off. Plus I have to video on my security camera. Will be sending to corporate. Had to delay a project due to her. Cost me 1000s from one part.

No mail again today !This is ridiculous.I have had to redistribute mail to other housesIn my neighborhood for several weeks.Could you please hire individuals that canread !

Past three deliveries I was supposed to get from this post office were either lost or stolen from this post office.Order 1: A shipment from Amazon from a third party seller, claimed as lost by the USPS and received a refund from Amazon. Never delivered.Order 2: An order from a third party Ebay seller that was only misaddressed by a letter (my address has an East at the end of it and the person who was sending it accidently forgot to put it there.) Instead of leaving the box for me to pickup, the item was returned to send by USPS.Order 3: An order from Amazon again, a small package. Had a roommate go over to figure out hat happened to order 2, and they saw order 3 IN THE CLERKS HANDS but because it was addressed to me. The next day I showed up before closing time to pick it up and the person in charge was extremely reluctant to help (closing time, I get it) and while I was polite and calm about it asking what was happening to my package, the clerk was unhelpful and only after asking to please help did they do it. Order 3 was labeled as with USPS carrier meaning that the package was en route to delivery. Later that night, the package was deemed lost.Point being: this post office is incompetent and has continued to lose packages over the past month. Tread carefully.

The people working at the counter are just bitter. Thats the only way I can explain it. Avoid this place no matter what

Literally the WORST. I tried getting in touch with someone at this post office because my package was accidentally sent to the wrong address. I am unfortunately living in Kansas and needing help since I no longer live in Tuscaloosa. I called the number provided and it rang for a good 2 mins. When I called again it was like someone answered and took the phone off of the line so it’s just beeping now. So frustrating when someone could answer to help with a small question that I have

I just went to this PO to buy stamps. Ten persons were in line ahead of me and when no one was attending I asked where were the desk workers. I was told they left at 3:00 to have lunch and said they would be back at 4:00. After a few more minutes of waiting I left with most of the other customers.Terrible supervision! Fire this Postmaster!!!

I needed to drop a package off. I already had postage and a label on it. I literally just needed to sit it on their counter because they wont let you stick it in the box in the lobby if its over 13 ounces. I came in right at closing which was the quickest I could get there. A lady that looked like the manager barely looked at me and said closed Then shut and locked the door in my face. Other people were in line being helped so I loudly explained through the door I just needed to sit it on the counter. I figured she would let me do that since I didnt need to pay for anything or talk to someone behind the counter. Instead of replying, she turned her back to me! I understand that it was right at closing but she could have been way nicer about the situation.

Delivery drivers cannot read or they refuse to read delivery instructions. Refused to try and bring the package back to the house. They also refuse to answer the phone when you call the office and will let it ring for around 10 minutes untill the system hangs up the phone

I wished that I could rate this post office with no stars. It is horrible. Lazy drivers, never answer the phone, and dont care about anyones packages. Worst experience moving here was the post office!

No one answers the phone there. So after calling many times and eventually my call just gets dropped, I went in to ask which side of the street they want my new mailbox on. Miss Candace said she would have to check with the carrier and get back to me. When asked she said that would be later that day. She never called me back. And they wont answer the phone. I guess I will have to go stand in line for another 30 minutes and try again to get an answer.

Worst customer service, worst ran business, rude incompetent employees. This why we should never rely on the government, absolutely horrendous. It should be closed down or at least every person that is employed there terminated and replaced with new and start over.

Only one person working up front an its very slow!

The worst place ever!!!! They are currently marking packages as delivered that have not been delivered, which is completely against protocols. They frequently deliver packages to the WRONG address. They NEVER answer the phone, I called 30 times with no answer! Packages are constantly “lost” or “unable to locate at this time” I can’t wait to move and no longer have this facility as my mail carrier. Completely incompetent!!!!

The mail use to arrive at 11am., then 12 pm, now 5pm. Do not get all your mail or you get someone else. I had register letter, they did not come to the door or blow the horn. Just left a notice. So I fill it out, they left the notice still in the box. The skyland has fallen down on their job or just do not care.

Older lady with long hair and glasses was very unprofessional and made me feel very targeted.

I went to this office to pick up my mail that was on hold for my new address,I’ve been going for the past week and they keep telling me that i don’t have any mail,the supervisor called the delivery driver and told him to pull my mail and bring it back to be placed on hold, i went back the next day to check for mail and the mail clerk told me there’s no mail, but i know that I’ve had mail for the past week or so,I’m expecting important mail and they continue to be rude after standing in line for almost an hour!! They’re rude and have poor Customer service!!

This post office is by far the worst and the drivers are sorry and lazy....

Operator tells me to stay on the line but the car disconnect before anybody can answer

No help at all. I moved recently and I had just renewed my license. The license place said they hadnt received it, so I called to see if they still had it. The lady didnt even try to look. She just said it MAY be on its way back. Thanks for nothing.

I came home to find four packages shoved into my mailbox - absolutely smashed into my mailbox - wrinkling and bending all of my letter mail. This is absolutely unacceptable! While these items may hold little to no value to the postal carrier - they do hold value to my family.

Mail clerks r very rude towards customers that need help with packaging especially the white lady with gray brownish hair .

You have to scour the internet in order to get the actual phone number for this location, otherwise youll call the national customer service number, sit on hold for an hour, and theyll do nothing for you. Took calling 6 times before someone answered. They dont deliver your mail properly, dont leave a notice when they attempt to deliver a package, and then have no idea where it went after that. Now Im out $50. Thanks

Summary: Ordered ~$900 ring only to have it lost when it was out for delivery. Do NOT send valuables through this service. Request UPS or FedEx instead.I have the unfortunate luck to have this office service our location. My roommates and I have had issues with packages not being delivered before, and the only way of resolving this issue is to go to the office (they will NOT answer the phone). After waiting in line, you will be told something along the lines that you werent home, or that no one answered the door. This is completely false, as we will usually be waiting for the knock.I ordered a university class ring from Balfour. They shipped it via USPS. I should mention that they do not have an automated system to email package tracking numbers (really guys?). More than enough time had passed to make and send the ring, so I called to check on its status. They claimed that it had been sent 3 weeks before my call. I was dumbfounded, but asked for them to send me the tracking number so that I could follow up on it. Checked the status of the package: Out for Delivery. They could have lost the package, but I find that highly improbable if it made it all the way here with no issues.Attempted calling, to no avail. I then visited their office, only to be told that they couldnt find it. I was also asked repeatedly why I had waited so long to notify them (it had been an hour since I found out). I had to repeatedly explain the situation to each person and it seemed as though they just couldnt grasp it. I finally gave up after some weak promises of finding it. I called Balfour and notified them of the situation so that they could start working on things from their end.I then called the USPS service number. I was on hold for 55 minutes before speaking to a representative. He was very helpful with setting up a case with the missing package and assigning the task to one of the location supervisors. I requested that they contact me through email so that I would have documentation of our conversations. Long story short, they couldnt find it.

Two service reps behind the counter on arrival.Line to the door. One goes to lunch.Counter productive to customer service.

I always have a pleasant experience here, and I ship out packages very often. The staff has always been really sweet and even helps me figure out how to cut costs if I need a cheaper way to ship.

Supervisor Candice nonchalant. After waiting 20 minutes for package to be located, driver continued to walk past me with item in hand as if it was still being searched for. Great customer service starts at the top, so poor service from this location is to be expected.

Ive call the post office about my package but nobody answers the phone. Ive called 3 times in one day and nobody picks up the phone. Very unprofessional and employee work ethic is pathetic. Ill suggest for new customers to visit another post office and avoid this one.

They Lost my package! Had to go up there several times and call for them to tell me they couldn’t find the package. I’ve never had mail become misplaced or lost. Went to file a claim online and it told me that my package wasn’t eligible for one because I didn’t purchase insurance.Very disappointed and will try to avoid my mail coming through them ever.

This is the worst post office I have ever been in! They have been giving me the run around about my mailbox key for 2.5 months!!!! Now, my mail is not being held anymore and my packages have been sent back!.Update 3.5 months still no key!

Phone number is not to local post office and does not give you what you need nor let you speak to a real person. Waist of time to call

This is the worst post office in the United States. The mail carrier has lost my package FOUR TIMES and did not work to help find the package. The line is always long inside of the building and the workers are extremely rude.

8 people in line and only one attendant. Its not an in and out stop. Make sure you give yourself 20 mins.

This is a terrible post office. I sent off my text books to be returned to get my money back. The company said they never received it so I was overcharged a fee. I called and asked to speak to Sharon the manager but she couldn’t come to a resolution. This is a terrible post office everyone is rude and incompetent of doing their job. They honestly need to clean out the whole post office and replace everyone single body in management/ supervisory position. Oh let’s not forget James Campbell will lie through giant dirty teeth, so don’t even ever talk to him. Last but not least Jaslyn the Guinne pig is so clueless idk how she even got management position she can’t even spell manage. Don’t born come here worst post office ever.

This post office is very efficient. Its employees are highly knowledgeable and very helpful.

Mail carrier comes to my neighborhood when its convenient for her. No mail carrier should be still be delivering mail at 5:00 p.m.

Call and call and call and no one ever answer the phone.

Item shows delivered although it was not. Called them and they basically accused my wife of lying, theft, fraud, etc. Completely rude and unnecessary. I absolutely would never employ anybody who acted in that manner regardless of the circumstances. We receive at least 2-3 packages per week from USPS, UPS, or FedEx and this is the first time an item has been lost. You would think from talking to the lady at USPS that we were trying to defraud the government of millions. It was a $10 item. I can get over losing a $10 package. Im more concerned that we employ a person that is not qualified and would probably have trouble finding fast food work should she lose her job at USPS.

Don’t even try calling. You’ll be put on perpetual hold. Useless to request any services from here.

I live 100 yards from them and they cant seem to deliver my packages. They mark that I requested a hold but they didnt even speak to me. Just too lazy to get out of the truck.

I been waiting on a package and a card from CO since Dec 19 th got the card today but still no package mad about it hopefully I will get it tomorrow it just a small Manila bubble pack that fits in a mailbox!!! 😡

Can’t believe these ppls lost my package. Worse of worse

This place sucks

Cant seam to deliver mail or packages even though my address is clearly displayed. They put all my mail in a neighbors box.

The regular ladys are good but the manager lady is rude and thinks she is above you she refused to give me my package said it was on its way still nothing a second time the manager lady simply was rude I hate this post office then the mail guy John in my area of bear Creek road read my mail and asked me personal stuff had him reported he still leaves my mail and packages in the rain wont notify me

Always packed with one or two employees avalaible to assist.

Biggest waste of a phone call.... tried to get help for a procedure and they just shut me down!

USPS SUUUUUUCKS

If my normal carrier, Daniel, is off. the fill-in carrier will NOT deliver the package

It was clean and quiet

Never answer

I’m too frustrated to even vent right now...I’ll edit later

My mail is hardly ever delivered to my home, its always at the house down the street from mine.

**Always losing packages.

They STEAL PACKAGES!!!

I was expecting a small package to be delivered today. And sure enough, about 11:45, a small package was delivered. BUT, the apartment number on the package I received was 204, and I live in 206. Are mail carriers incapable of reading apartment numbers on packages and on doors to make sure they are delivering to the correct one? This is the second time in a week that 204s package has come to 206. Where the hell is MY package that should have been delivered to 206? In non-existent apt.208, or maybe in the next unit in Apt 306. Rain, snow and the dark of night?! Get it right in broad daylight!