If you need help with internet etc Go with Tori !!!!! shes so helpful and patient. She will make sure you get what she says and lower your bill if possible. If you need help shes your girl!!! Never had a problem with my cox account after she helped me. Ask for TORI!!!!

Went there to return equipment. They were friendly and efficient and no problems.

My Hubby and I were greeted by two (2) Really Friendly reps! We jst stopped by to get Specific info @ our acct. (details tht a call or online wouldnt suffice), b4 making a future update. Walter was very Helpful!🤛🏾 He answered Most of the pertinent questions and was very Patient, as well. The experience was a Good one....🙋🏽‍♀️

Avoid Tori. She is a liar and a thief. My husband ordered online. He asked me to pick up the modem for our internet. When I showed up, Tori helped me. She asked if I new the price, which I said no. She said it was 97 a month for my internet with modem, but she could add a phone and make it 77 a month and give me free unlimited data. I said ok.I get home and my husband is furious as he shows me his order was for 49.99 a month with unlimited was already on there. When he went to the store to remove the phone he was told by her if he does it will remove his unlimited data. She lied again. We called customer service and they took it off.

Fast efficient service. The manager knows her stuff and helps the team out with large my account every time I go in. Nice people!

Greet you at the door, clear instructions where to go for help instead of standing awkwardly. Representatives are always welcoming and extremely polite. Would recommend over AT&T any day.

I called into the store to exchange a wireless cable box that had stopped working. I called the store while I was enroute as I had a two year old in the car with me and wanted to expedite the process as much as possible. The representative I spoke with was Freddie. He quickly accessed my account over the phone, asked me for my vehicle description, and was at the door waiting for me when I pulled up and I didn’t have to even get out of the car. Great customer service and will ask for Freddie anytime in store going forward.

Outstanding service!Tori helped me return a router for my fiancee. She reviewed my account and was able to increase services and save me some money, too!Thanks, Tori!

I just spoke to Tina with Cox technical services and I have to say how professional, friendly, and helpful she was. She took her time, helped me figure out what my next move would be to fix my problem with Cox TV service and I appreciated her patience and knowledge of what to do. She is amazing. Thank you Tina.

I was waited on quickly in spite of the busy time of the day. My business was taken by a helpful employee who answered my questions.

My experience there is always 5 star. One bad thing everyone needs to consider...If you Google Cox locations, most are ghosts. They have this location and one other.

Our visit was Great!.. Thanks to All of the staff, Especially Walter and we believe it was also a Store Manager..Thanks!!.R Samuels and Keisha Wells

Before I even got out of my car Evan was out front, door open, and ready to assist. I was in and out in no time. Evan made sure my questions were answered and made sure the numbers matched. I’m sure everyone else is the same, but ask for him when you go in. I am completely satisfied.

Went today with someone else who was paying their bill. Hee was shocked to had received a 600 dollar bill for an apartment that he had moved out of 3 months or more ago.He got it straightened out though and all else went well. He kept the service at his new house and is pleased.

The stores are fine but their internet connection speed never seems to be as promised and chat or phone support are awful.

Staff was very helpful and guided me to a good broadband internet package. Also, did a great job following social distancing guidelines.

Over a year ago I went to return equipment ended up with different equipment

I don’t even use Cox anymore, I use BTC, but Cox uses my backyard for all of their internet connections. We’ve never had a problem before when a tech has came to set up new service for someone. Today they came, and as soon as they left, our internet was disconnected. I tried rebooting the router and it still wasn’t working. I figured the tech may have knocked a wire lose or something, so I called Cox, because our internet connection failed literally as soon as the tech had left our backyard. The person on the phone that answered told me they didn’t have any information since I wasn’t a customer and they couldn’t help me, so I needed to call BTC to get it fixed. So now I’m having BTC come out to fix the issue that Cox messed up. Your customer service is terrible.

Was greeted at the door as well as the door opened for me. Did my order over the phone and picked up equipment in person. Young lady was very polite and friendly. Got me taken care of in a timely fashion.

Surprised!!! We had been shopping around and were going to switch, but decided to walk in and see if there was anything better available since we were going to Costco anyway. Kyla gave us exactly what we had been shopping for at the price we wanted to pay, and she was able to answer every question we had. Kyla saved us from switching with awesome customer service, thanks again.

I was pleasantly surprised at the efficiency and consideration extended to me. They were very helpful with all the process; from the health and safety precautions through completion of my transaction. Kurt was particularly patient and knowledgeable. I actually enjoyed this experience!

Tried calling the store and the complete voicemail was in Spanish. Since I only speak English, I could not tell which number to push for English! I love this store, Curt has always taken care of us. But, it’s hard to talk to him when I get cut off because I didn’t push the right button for English!!!

Polite staff, there watching to provide the service you need & answer questions you might have or problem solve for you.They get you in & on your way, so you dont have to stand an wait, àn not waste your time.

We had a great experience today. Kevin Bravo went to great lengths to help us get my mother set up today and get her the best deal on her account. He was extremely thoughtful and made sure everything was easy and accessible for her. It was one of the best customer service experiences Ive ever had.

The lady who helped me was so nice! The tech who came to my home was so helpful and kind.

Went at the very end of the day, and was warmly welcomed and told where to go. I was taken care of in minutes and was out of there in less then 5 minutes. Roger, and the other 2 employees were so nice (even though I come in at 5:53pm and the close at 6pm) they were so understanding. Roger explained exactly what to do to fix my problem and got me what I needed. They did all this while socially distancing!!! Amazing! Thanks so much!

20 Stars. Exceptional customer service from beginning to end.

I needed to pick up a modem and Kevin B made the process take less than 5 minutes!!!! I was in and out and he was super polite

Absolutely the worst ISP in Oklahoma, overcharge and under deliver is all I have experienced for the past 3 years. Finally got a new provider and what a world of difference for HALF of what Cox had been charging me. BUYER BEWARE, RIP OFF ALERT!

Staff is friendly but I only use Cox services because they are the only provider in my area that offers the speed I need. As a whole I have had more issues than pleasant experiences with them.

The 104th & Memorial store was clean and had sanitizer bottles every few feet, plus 2 dispensers on each side of the door. All employees were wearing masks, social distancing and an associate made sure to open the door for all customers upon entering and exiting. Unfortunately, it was the call center who sent me there for something the store could not assist with but Zach and his crew were helpful and knowledgeable.

Walter was so nice!! Opened the door as I was walking up and greeted me! Needed to return an item and was out of there in 2 minutes.

Excellent customer service experience! Staff is super friendly and obviously well trained. Melody did a great job!

Great service A+

I was upgrading to gigablast and the modem they sent wasnt working. Went to store and they replaced modem quickly with very friendly service. So I highly recommend the store and thank you to the staff for taking care of me.

The five stars are entirely for Zach. He is a rockstar. Answered my questions and clarified everything, got me set up and ready to go with confidence so fast I couldnt believe I had just signed up for a year of internet.I had spent 3 days researching, chats and calls trying to figure out how to get set up within my budget while addressing my concerns. I decided to go into the store because where I live I have no other choice. But based off of using their horrendousv salesy but unhelpful website if you care about the fine print. In fact they make it intentionally harder by not making links to policies and T&Cs inactive. They want you to go type them in.So Zack 5 stars. Cox impression so far 1, not 0 because they were smart enough to hire Zach.

Cents covid started this is the first place that I have seen that has followed 100% of guide lines. I walked up to the door being open and all the staff in proper safety gear

Poor retail customer service!!! If I could give a negative star I would.

Melody (literally) went out of her way to ensure that I had the right cable modem. Its been a long time since Ive seen customer service this good, actually. Thank you!

They look for your needs and help with a smile, youll walk out satisfied whether you got what you wanted or not. Beautiful staff. Awesome company plans plus nice prices. Highly recommended 👍.

I come here not just because Im a Cox customer, but because of the excellent care I receive. Kurt goes out of his way to ensure that all my problems are addressed and that Im aware of new features that might interest me of help me. It would be all to easy to disappear in the cogs of such a large company were it not for employees like Kurt who work very hard to prevent that from happening. He put together a package of internet access, cable television channels and a home security system at a very affordable price. Any time I need Cox assistance I go to this store with the confidence that Im going to walk out satisfied and have no further issues.

Usually when you walk into a service provider store, they just do the bare minimum. I had moved apartments couple of weeks ago and had some issue. In this store, Kurt Corbie fixed all my issues and took care of it with a smile. It was a breeze and I wish all my store visits are like this. I prefer doing everything online as possible, but this shows that brick and mortar stores can be a positive experience due to its people. Kudos.

Kyla made everything sooo easy!! I went in expecting trouble with the issues I had to deal with and left very quickly and happily. This was a great experience

Very poor experience with this store, do not recommend. Use Cox online first. Coxs call center personnel were far more helpful, listened, friendly and provided exactly what I requested after I ordered additional service online.The Cox Store personnel tried to trick me into buying additional services I did not want, even after I said I didnt want it. It was like going to the State Fair and dealing with Carnival Barkers or sleazy used Car Salesman.The Cox store on Memorial is a place I would avoid if possible.

Excellent service, everyone was very nice

Went in to get cable added back to wifi/cable plan... lady was nice however...was told have to pay 200 for install professionally bc modem changed in march and doesnt provide access but it does or have to add a phone to raise my bill 60 for 3 months... no way around it. Not happy being strong armed into a higher bill when i cant afford 200 a month for basic cable and wifi.

The employees are very knowledgeable, willing to help you save money, and patient with questions. Always a good experience when I go to the Cox store on Memorial. But when you call the basic Cox customer service line, well thats an entirely different story, and not a pleasant one! So that is why I go to the Cox store! 😂 Kurt was very friendly and helpful, as was Samir who helped me months ago.

Kyla Gale did an above and beyond job helping us transfer service to our new home.

Meet your cable guy here. Keeping one main point of contact with any company has benefits, but with Cox it is even more beneficial. Go meet your cable guy and grab some business cards for friends and family so they can share the benefit as well. Moving or setting up new services? Find the package that fits you best with the benefit of demonstrations of the newest technology in cable boxes, home security, smart home features, and more. Havent reviewed your account in a while? Have your local cable guy review your account with you to make sure your equipment is up to date and the package you signed up for initially is still the right package for you and your family. All of this with the added benefit of keeping it local. By visiting your local store your helping local tax paying employees put food on the tables of their families here in your city.

The Best products and services in the cable industry. The fastest internet. The clearest voice service. The best video service. The safest security service. No one comes close.

Did my order over the phone went in to pick up my equipment. Very pleased with the gal that was helping me get my self install kit. The store was clean and very welcoming. Little to no wait.

I went it to exchange my box as it wasn’t working even after resetting it multiple times. Was not expecting anything but an exchange and instead walked out with multiple discounts equaling almost $40 shaved off my monthly bill and new equipment. Thanks Prit!

Great customer service!

Very knowledgeable and helpful staff. We were upgraded to a much faster internet service and newer equipment, and our bill was lowered about $40/month.Downside is I didnt know prior to upgrading to Contour that we wouldnt be able to stream HBO or Cinemax on our Prime video account thru our Contour device.Called Amazon today and was told HBO, Cinemax, and CBS All Access are restricted thru the Contour device. Easy fix by downloading the Prime app to our XBox. If we didnt have a game console, we would have had to purchase a Fire Stick or Chromecast, which would have been upsetting. I feel that if we already pay for Prime and the extra premium channels, we should be able to watch them without having to jump thru hoops or use additional equipment. Not Coxs or Primes fault, just would have been nice to know.

Great customer service.

The person I dealt with was professional and very knowledgeable. Answering all my questions and helping me understand how a senior can lower her bill. Place very clean

Did not go to Cox store.

Long lines and a long wait. Rep was great!

Do not get Cox Cable.its always having technical difficulties an freezing up.dont like anything about Cox cable.

They dont answer the phone with their name Thank you for calling Cox, this is _____ how can I help you Just Cox solutions with a snarky attitude. I had to ask Who am I speaking to? and got Zack....who are you? Much attitude from a minimum wage peon. Maybe he is forced to work here through some community service court punishment and just doesnt GAF.Im not sure what they actually do here. You cant exchange/swap equipment or schedule service appointments. These stores seem to exist simply to give AT&T/Dish people a place to touch a DVR and maybe setup new service. Maybe its good for deadbeats to pay their bills. This is likely why my bill is so high. Were all paying to keep up brick and mortar stores with glowing personalities like Zack. Lousy business model to be sure.Too bad AT&T is even worse than these guys otherwise Id not be paying for Zack to sit on Memorial and be a tool when people call.

The gentleman that helped me at the Cox store was helpful. The reason I say that is because I went in there to return their modem after I got a new one and the guy took it back, then helped me get my bill back to its normal price. For some reason Cox can get you on the bundle deals after so long and you end up having a 50 difference in bill. He prevented me from having to call Cox and saved me time. Great service. Thank you.

Staff was great. I exchanged my contour box, l vented, turn out l was eligible for some annual discounts (again). I still hate my new discounted monthly rate and the B.S. about how cox appreciates our long term relationship (my monthly rate).

I went in to turn in a cable box and an employee named Kurt was already at the door holding it open for me as I lugged my box out of my car. He was friendly and professional and even ended our brief interaction with a hand shake. I do not often go into the Cox store, but Kurt represents the exact type of employee I hope to find when I do. Great customer service!

Experience is horrible!! Called multiple times got hung up on. And when I did get someone I told her not to place me on hold again because they would place me on hold and then hang up on me. And while Im trying to explain my frustrations she rudely interrupted me and spoke over me. Gave me a number to call for installation and some random voice came over the phone saying they are closed for the day!! Why give someone a number you should know would be closed?!?

I was greeted with hello & good morning. Service was quick and easy, with turning in two receivers. When I was finished with my business, the customer service representative walked me to the front door and opened it for me. He wished me a pleasant day and thanked me for coming in.

Do not sign up with cox horrible service and they don’t help you I have been waiting for over a week to get service that I have already pay for technician after technician. Technician not showing. Them not listening or getting proper information. Go with AT&T cox needs to be shut down

Kurt Corbie was very helpful and professional. You need more employees like him. You need to do whatever it takes to keep him, he is that good.

Incredible staff! They opened the door for every customer, including us. While we were there, an elderly woman came in and wasn’t feeling well so they pulled a chair from the back for her and gave her water and a snack as they helped her with what she came in for. Awesome!

Very knowledgeable people

Totally loved these people they were awesome and welcoming to a newcomer in Tulsa.... They were nice to my little boy too and gave him a ball to play with and take... Amazing people

Everyone here is very friendly and helpful! I typically just pay my bill here but they get me in and out pretty quickly even when its busy.

Kurt is very knowledgeable. Fantastic place to do business.

Going to keep reviewing one star until someone calls me back or responds using the super great texting service 👎

Tech was knowledgeable and professional. Knew what he was doing. Understood the reason for call. I will highly recommend cox.

Kurt was a great person to deal with. He took care of my concerns in a timely matter.

Very nice and friendly staff.

Quick service with a smile. Picked up a new modem/router and was out the door in a flash. Bad deal they made me pay a $ 15.00 deposit considering I have never had a late payment or damaged equiptment. Not even once. But, what do you do ?

This Cox store has good friendly service. They do their best to open the door as you leave which is really nice! There is wheelchair accessible parking right in front of the store. This store is really clean, which I absolutely love. When paying the bill in-store, they dont charge you extra. They offer cable and internet and business internet! I personally use them for internet and have not had any problems or unexpected jacked up prices, my bill stays the same each month. Cox has a very good name and they do their upmost best to meet my needs.

Poor customer service. Been overpaying on my bill for several months. Can’t get an answer from anyone. They owe us several hundred dollars and thinking it might come down to me having to sue them. Called the store and corporate and nobody answers the phone. Wouldn’t refer anyone to them.

Only a month old when I visited, this store was clean and well ran, brimming with associates there, ready to help. Canceling services and returning hardware was handled quickly and easily. Knowledge and helpful, this location was great.

Needed to change my service plan and I was very impressed with how quick and easy it was. No hassle or trying to be upsold.

I would go to Solution store on Memorial before I would call...unless its a reset..which with my new equipment I hopefully wont need to reset it daily! I wish I could find my guys card...he has helped me every time I have come into the store. He promised no rise in the price and so far, so good!!

Great place to do business. Great place to get a personal attention from a team of dedicated people. Every effort was made to get me the best deals during My last visit.

The service is fine, but its constantly slow. No matter what I do.Cox solutions cant apply a check from cox solutions to my account? Aggravating. But the guys there are polite.

In and out really fast. I like this store

Service was fast. He was super nice and knowledgeable.

The guy that helped me was awesome! Very friendly and helpful! Even with someone as internet challenged as I! Lol great looking store!

DID NOT CORRECTLY RECORD MY RETURNED MODEMS, WAS HARD PRESSED TO DO ANYTHING DURING THE FOOTBALL GAME. 4 PEOPLE DRESSED IN COX SHIRTS, ALL SITTING DOWN WATCHING THE BALL GAME AND BANTERING BACK AND FORTH AND THE FIFTH PERSON RUDELY AND RELUCTANTLY ASSISTED ME AND THEN DID NOT RECORD MY RETURN PROPERLY AND THEY ARE NOW TRYING TO CHARGE ME FOR THE ITEMS RETURNED. MIGHT JUST GO BACK TO AT&T, NEVER HAD THIS ISSUE THERE.

Why are new customers being given better deals than loyal customers?? Ive been a loyal customer for a year now and my internet went up to $89.99 a month.... after notifying the Loyalty Department I was told the only discount they could give me was $15 off /month(starting next month) and they would not be able to honor that deal. My previous internet company (SUDDENLINK) would always honor the deal when I complained about unfair pricing. I feel like I am being taken advantage of yet no one seems to care.

I always hate giving a negative review, but after having someone hang up on me, become verbally frustrated with me when I asked them to make sure that they had the right information (and I found out afterwards that even though I had given it to them multiple times, it was still incorrect), and then intentionally having someone else talk to me after I called back, after they had hung up on me, I’m not sure what else I can do but try to encourage people to beware.

Very nice staff. Helpful knowledgeable. Fast I was in and out

I was nervous that the employees in the store would be as rude as customer service on the phone but they were actually super nice and helpful.

Very nice people. Very helpful.

My remote had stopped working. I came into the store and they had me out very quickly!

The service was prompt and each staff member was extremely helpful

Very accomodating.

Nice people, handled my problem quick!

Friendly people. Fast service

Friendly, helpful employees!

Employees were very friendly, got in and out with my questions answered. Cox itself being a monopoly has insanely high prices but you have no one else that can compete with the speeds.