Katherine was my CCR (customer care representative) and she was absolutely fabulous. She deserves a raise for the kind of hospitality and home feel she offers her clients. Ms.Tina was our estimator, she was highly professional. Extremely thorough, all the repairs were done in a timely manner. They never were rude. They kept me updated. They didnt leave 1 Stone unturned, like ANY customer would need and want for their vehicle. This was my first time ever dealing with insurance like this, or a repair shop. And they made the process painless and the absolutely perfect condition I got my car back in. No stuff was stolen, no stuff was broken. AND they even left some gas in my tank. I highly recommend you check this place out. Im not no damn robot. Ive lived here for 25 years. And they blew my expectations CLEAR away!

The work was amazing, my car looked almost new. I also enjoyed being regularly updated about the progression of my repairs. Alongside that, the customer service was impeccable.When leaving I felt like they were like family, ensuring that I knew that if anything happened they’d be here to help.

They are very helpful and friendly. They answer every question thoroughly and with a great attitude. Payton made sure I was completely taken care of and had great initiative. Jessie was very friendly and patient when taking me home and picking me up. This place is a delight!

I worked with Kathryn & Payton. They kept me abreast with weekly texts & calls. They answered my questions & even helped with the rental extension when my own adjuster was nowhere to be found! My car was horribly damaged in an accident. I was reassured that the damage was cosmetic only, which made me feel better. The repairs made my car look like new again. It was beautifully detailed when I picked it up…a week early than originally estimated, too! They work hard to provide great service, are friendly & professional. Oh, they’re very organized, too - we couldn’t access the trunk after the accident. We realized we needed the “stuff” in it. They had everything stored & we picked it up with ease.

Only went here because the other persons insurance was paying for it and progressive told me that if I didn’t go somewhere they recommended or what not they couldn’t guarantee the work and blah blah blah.So first off they fixed the wrong door(insurance didn’t specify so that was on them.) but when they fixed said door THEY MESSED UP MY WINDOW AND IF SCRAPES WHEN IT ROLLS UP AND DOWN. I told Brian the manager at the time(he’s now moved to the owasso store) and he said they would do something about it.Now time for round 2, they finally fixed the right door, it looks great, but they still DID NOT FIX MY WINDOW. Nothing was done about it and now the trim is coming off of the window of the door they fixed.I’m only giving 2 stars because of customer service and they were friendly but now I’ve gotta deal with progressive even longer.

Kathryn was amazing to deal with and super friendly and made me feel very comfortable choosing them for my repairs. The repairs went great and my truck looks brand new.

The friendly staff of collision works kept me informed and completed the work on time. There is no sign my car was ever damaged. My experience was good.

They took a bit longer than expected due to a back order on the part but working with them was great! Katherine was very helpful from the start!

Everyone friendly professional and would highly recommend. Great job on my vehicle. Kathryn and Payton was great and very professional. Great place to do business I highly recommend.

I want to say thank you to collision works for the amazing job they did on my Nissan murano and the staff was wonderful and respectful and professional and I want to say q big thank you to Kathryn for her help she was wonderful to me when I brought my car in she was very respectful and answered all my questions professionally and respectfully and I really appreciated being treated wonderfully and very satisfied with the work and I will be referring people to this company for repairs they need done thank you so very much you always want to thank Payton for everything also that he did for me

I love this place because they went above and beyond to get my car running and back on the road. I went through a lot deal with the insurance company and enterprise. I was hit twice ( in my vehicle then a few weeks later in the rental). The only ones I felt that had my back during this horrible time was Collision Works of Tulsa. They kept me updated several times a week about my car and if I called with concerns they always took time to talk to me and traduce anxiety and concerns. These are wonderful people and do what it takes to get you safely back on the road. If I ever need car repairs I will come here first you guys are freekin awesome 😃. Thanks so much to Payton and team( cant remember all the names but I love you all the same❤️) for taking care of my baby and getting her back to me.

I will never ever use this business again and I will actively discourage others from visiting here. I was needing to have a drivers side mirror replaced, and from start to finish the entire process took over one month - for which I paid up-front since an insurance claim was not involved. They had to order the part from a dealer and never once updated me on an estimated time of arrival (despite my calling to check 4 times in 2 week). We ended up ordering a used part from a salvage yard, and again they never once called me to let me know the part had arrived and was ready for repair. The part sat there for days, just waiting, until I physically visited their location since none of my phone calls proved to be effective. They then owed me $160 due to the difference in the quoted price of the new part versus the actual price of the used part. It took an entire week to even get in touch with the party responsible for cutting the check and it took another week after that to actually get the check.On a side note - the receptionist made a male customer waiting in the lobby watch several TikTok videos on her phone that contained inappropriate content, which clearly made him uncomfortable. It was incredibly unprofessional.They never contacted me about anything at all, then threw me a bunch of excuses as to why. They held my money hostage long after services were rendered. I can be understanding when parts of the process are beyond their control, but the issues were entirely due to the poor staff.

Collision works were amazing to deal with. I highly recommend you going to them! Great business!

The whole staff is very lovely! Katheryn is very sweet and helpful I had my car back in a week!

Kathryn and Payton were so great!!! They were so sweet and helpful over the phone and my car was done earlier than expected!!! Love this place so much!!!

This is the best experience if you’re needing your car repaired. They were quick and very nice! Matt and Katherine were great! Would recommend.

Collision works has done a great job in working with my insurance company and did a very good job of fixing my car

I had the best experience with collision works! They gave me updates everyday on how my vehicle was and what they were doing, Katherine referred me right after my wreck, and they got me in here immediately and took great care of me! My vehicle looks absolutely beautiful and I couldnt be anymore grateful for their service!

I had my car repaired after an accident, they did a really great job and you cant even tell its been in an accident.

Friendly, professional service and the frequent text updates were very much appreciated. Expertly repaired my sons little Honda in a very timely fashion. Highly recommended.

I had them fix my front fender. When I called in they asked when I wanted to bring it in. I said whenever they can start working on it. My car sat for a couple of days before they started working on it and then it took about a week longer to fix than they said it would. When it was done it looked good but a few months later it started to come apart on the passenger side and on the drivers side around the wheel. They fixed the passenger side and said they would have to order a guard for the driver side only after I pointed out it was not fixed. They said they would call me the next week which they did not. When I called in they said the would call me when they got it. Here I am a week later and they still have not called me so i called again. Apparently they did not order it and I am waiting to talk to Brian.

Everyone here was very professional and kind. They took care of me in a timely manner and gave me plenty of updates! 10/10 recommend for any and all work!

They took good care of my car. Kept me informed of the progress, and did an excellent job. They were friendly and really nice. Highly recommend!

This level of customer service, it’s really jaw dropping. The car required a custom paint color and everyone here was so thorough and patient with me. Sam is amazing, such a sweet professional lady! I appreciate you guys so much, such dolls! I definitely recommend you all, always.

Took our car here to get fixed after an accident and waited more than 2 months to get back. And then when we got it it had multiple (approx 6) things not fixed right. Additionally, when we called them to tell them that the car had things that we were not ok with it they told us they would call us to schedule it to be brought in and fixed. It’s been 3 months and haven’t heard back from them. Not to mention we kept getting texts about reviewing them that get super annoying since the job was horrible.

HgKathlyn, Payton did wonderful work and very professional

Honest and friendly. Auto left shop like brand new

Friendly staff, fair prices, and work that is guaranteed for the life of your vehicle. They went above and beyond to help me. My car looks like the driver door was never hit. Excellent work guys! Thank you!

I’ve used Collision Works on multiple occasions and have always had great service and the cars were always returned to original or better condition. The staff at the 51st St location is very friendly and went above and beyond, even helping me return my rental car. I would highly recommend them.

The staff was kind and courteous in everything they did. I didnt expect my vehicle to be washed when I picked it up. Everything looked to be back to original with good lines.

They are phenomenal! Ive used them twice before and I have never been disappointed.

No good service here. I was told it should only take about a week to receive the parts. Its been almost 3 weeks and still waiting on two parts. They did not even bother to call and give me any update. Its been me calling them asking whats the hold up. Theyre saying that its on back order due to covid. Ill be taking my business somewhere else if I hear nothing from them by friday.

I took my car in after a wreck. My car looked GREAT on the outside but after getting it back ive found 3 things under the hood that were out of place, my brake fluid cap wasnt put on, it was just sitting on the battery, my coolant container wasnt mounted in, it was sitting on the radiator, my windshield washer fluid container was also not mounted correctly.

I don’t think I will be using this company again. While the agents were nice my car had some issues after getting it back. Neon pink paint on some parts of the car, I am very ocd so it’s noticeable and paint chipped off the top of the roof of the car and some kind of material coming off the bumper of the car. I took pics before I sent the car in for work and getting it back has been causing my nerves to be bad.

Someone hit my brand new truck, a hit and run. Surprise! My insurance company set me up with company Collision Works, they had my truck ready in 3 days time, including parts and paint time. When I picked my truck up, it looked like it did when it rolled off the show room floor. 5 Stars for outstanding craftmanship and customer care.

I picked this repair facility because it was a state farm pro shop, and had high reviews. However communication was very poor, and had difficulty getting them to release my vehicle when it was complete. I had to cancel plans and rearrange my schedule multiple times due to their lack of preparation and communication.

Very happy with the results and very quick to get in and get back.

They are great body shop. Been here twice and have referred a friend. Great service, customer service and follow up

Car looks better than before the wreck. Really nice people.

They know their stuff. They made this experience so easy and went above and beyond. I am so pleased 😊! I highly recommend Collision Works!

Had my cars fixed here twice and they never disappoint. Treated me very well great attitudes made me feel like family. The front desk lady was so nice. I wont get my cars fixed anywhere else. The prices here are spot on.

There are many body shops out there. Just pick a different one.

Everyone was fantastic.

Best costumer service! They go out and beyond to make everything perfect.

I am very pleased with the work they did and it was done in a timely fashion! The sales person, Jeremy, was very helpful and made his recommendation, even if it didnt benefit his company financially. I appreciated his honesty. He always returned my call if he was busy at the time and he was super friendly, along with the whole crew! I would definitely recommend them!

The staff was awesome n friendly helpful

They do excellent work and very kind, proficient, work with the insurance well and keep you updated frequently on the status of your car

My husband had motors replaced in 2 of his windows. Collision Works did a very good job!I stopped by there today to have a dealer sticker removed. I know that is a small job... but I had no appointment. Jamie Kimbrel got me right in & had technician remove it. They were both very kind & professional! The service & their time was a NO Charge! Who does that???Needless to say we are very pleased & would recommend them!Rex & Jan Warden

The staff is competent & friendly. From the technicians, estimators, to the office staff. Also enjoyed the fact that the facilities are kept clean & the equipment is up to date. All in all, great customer service experience. Needing collision repair is always stressful, but having your needs thoroughly met & even exceeded make the experience bearable. Would recommend to family + friends.

I hated my experience here. The customer service, specifically, provided by Jamie was horrible. The receptionist is good though.Jamie, did not do what I asked. When I addressed it her response was, I was doing you a favor. I did not ask Jamie for any favors. What I did ask very specifically is for an area on my van to be fixed. Then she continued to try to justify her actions of not fixing it. This was frustrating to say the least.Chris the manager did correct the wrong, but it just should have never been handled the way it was initially. Jamie had no right to give unsolicited favors that cause for work to go unfinished. What should have been done is what was asked.

Collision Works did an awesome job for me! They are very fast, professional and the communication was great.

Quick turnaround. Affordable. High quality work.

Good place to go when your car is wrecked. Friendly people who make a bad situation a lot more manageable. Will always miss my car, but will also keep this place in mind

I will start with this, The customer service for the most part, was pretty good... However, I brought my car in for an estimate about 2 months ago. While my car was with them, Some people broke in and stole not just from me, but everyone else that had a vehicle inside of their warehouse. Cleaned everything out. I waited for MONTHS to hear back on what would be done in this and in the end I was told that they not legally liable for unlawful break-ins, and theft despite the fact that this happened on their property. So basically, Myself, and everyone else that got their car broken into or destroyed are SOL. READ THE FINE PRINT BEFORE YOU LEAVE YOUR PROPERTY HERE!

Awful Service had van for 3 weeks and never fixed it or called to give details of service.

They worked with me and made sure the repairs and the paint were perfect.

This Collision Works, specifically Jamie K., turned a terrible situation into a yay, there are good people in the world! situation. After a trumatic vandalism and attempted theft left my car unsafe and undrivable, Collision Works not only made all the repairs, but reassured me that all the electrical checked out ok. They even cleaned and vacuumed my car, just to make my day a little brighter! Thank you so much!

2nd time using them. If I need a 3rd or 4th, this is where Im going. Such professionals yet their personal touch to the deal was simply amazing. They make you feel like your the only customer yet they are pretty busy. She front desk girl was cute and so polite, I will definitely be back if I ever need work done again. They truly are amazing.

Everyone there was extremely nice and professional. They initially gave me a 4 day estimate and I got my car back in 2 days, I’d take my car back there again.

Unorganized and very expensive.

Reliable collision work. My truck looked like new.

I have beat up a lot of cars over the years. These guys are hands down the best at getting the job done. Perfect finish with a fast turnaround. This place cant be beat.

The place is great customer service! They even follow up with you months after! Very friendly front desk ladies!

They did good work, and delivered the truck back a day before the promised time.

It was good they did my repairs better then gmc I will take my body work there again

They do a great job. Excellent customer service .they truly care

There was a thick run in the paint, so they had to keep my car longer for a re-do. (Cost of $112.00 extra on the rental, that I had not anticipated spending) My car came home with some minor blemishes that it didnt have when dropped off and now my window leaks air with a slight whistle since they tore it all apart. Would NOT recommend Collison Works!

Great atmosphere professional and excellent customer service care

Good job got finished on time

Ive been here four times, with two different vehicles the past eight years. Each time was a great experience and I recommend them to everyone who is in need of such services.

Do not, I repeat do not bring your vechicle to this collision for estimates/repair. They watch YouTube for their repaired and only bandaged it. On 11/16/2017 someone backing up into my vechicle on the left front corner of the driver side. It pulled and tore my bumper cover and scratch the fender underneath the headlight. Claim rep: Fredrick Drayton from progressive told me to brought my car to this location on 11-20-2017 for damaged assessment. Gavin Lock assessed my vechicle and cost $831. I told him, I believe the damaged is more than just that. Mr. Lock told me that its easy fix and it showed on YouTube all the time. We going to weld the plastic bumper and just paint it. And I told him what about the scratch above the plastic bumper underneath the headlight. He said thats not related to the damaged. I told him that where it got hitted. He said, there is nothing that he can do. I got very disappointed and left. Couple days later, l took it to Toyota and Bill Knight collision for second opinion. They both got about $1500 worth damaged and they said no body shop weld plastic. I decided to take it to Bill Knight collision for repaired but progressive gave me hard time on the scratch. But Bill Knight did excellent jobs, it came out good. Finally, I highly dont recommend anyone go see Gavin Lock. He told me that I dont speak English and dont know what I talked about.

Way overpriced but have friendly staff

Great staff, great work, they are the best.

They did a great job on my Tundra and were great at keeping me up to date during the process.

Great body shop with very friendly staff.

Bad work, bad service, avoid this business.

My truck broke down in front of this place and they treated me like I was going to steal something

Prices are reasonable

Awesome

Very good service from Kathryn very responsible in her work