user
A&M Service Center Towing
2105 Austin Dr, Troy, MI 48083, United States
Appearance
A&M Service Center Towing

Comments
Ke
Review №1

Great company! We purchase vehicles from their customers on a regular basis. Their customers are always so pleasant when they call, which is not the norm when dealing with tow companies. All we hear is how well they were treated by A&M. Very pleased with their service.Towers in general get a bad rap & 90 percent of the time, its not their fault. Its not always a pleasant experience having your vehicle towed and they really make it a lot easier on the customer.- US Auto.

Am
Review №2

Steve was the best! My teenager made a teenage-mistake with his car, and Steve was there quickly. He was friendly and took some of the tension out of the situation, giving my son a pep talk that helped. He dropped off the car for us so we could go home after a long ordeal, and he texted me a photo to let me know it had been delivered. We are so grateful!

Je
Review №3

Best impound lot Ive ever had to deal with.

Am
Review №4

Its nobodys best day when theyve totaled their car in an accident. Everyone I met and worked with at A&M Towing was super friendly and went out of their way to help me out in a bad situation. I really appreciated their kindness and recommendations. Thank you!

Do
Review №5

They did an excellent job of storing my car for a month after it was stolen in Clinton Twp. they waived all fees after speaking with the detective on my case,then when I got there to pick it up,it wouldnt start so they jumped it for me!Highly recommend them! Very friendly!

ti
Review №6

Good and reliable work done here. Cost of repairs is comparable to other shops

Be
Review №7

Highly recommended very courteous and nice and very helpful too.

Je
Review №8

Last week, my car shutdown on Woodward Avenue. I needed a tow truck and Greg came out and did an excellent job towing my car away. He was professional and extremely friendly. He makes A&M Service Center Towing look very good. I would totally recommend this company based on the customer service that I received from Greg! Superb experience!

Zo
Review №9

They close at 5pm not 6pm

Ro
Review №10

My driver was so great! He tried everything he could to get me back to running before we towed the car. My repairs were great- they worked with me and told me what was worth repairing and what wasnt. They gave me options and made sure i wasnt wasting my money. Everyone was nice, helpful and seemed to genuinely care about the position i was in! Great business!!!

Ru
Review №11

Thank you, Thank you, Thank you! You are the best! My car stranded me in the rain and cold the night before Thanksgiving and AAA sent A&Ms towing. I was shivering so hard by then that tow-guy Steve turned up the heat and had me thawing out in the cab of the truck while he loaded the car. (He even got back in the car and rescued my holiday turkey.) He tentatively diagnosed the problem as the alternator and asked if I had a place to do repairs. I didnt know where to go so he offered to take the car to A&M Service and speaker-called the shop so I could make arrangements. Now, the next day was holiday so they were closed, but, this morning (Friday) they got right to work on my car and had it finished by early afternoon! They even managed to fix a couple issues seems unrelated but have disappeared since the repair. MY life is already spread thin with running a business, caring for my 96yr old father (trying to keep him independent!) and just all the everyday life stuff. Your staff, Steve from towing and Al in the service area, took the time and extra effort to make a difficult situation into a (relatively) stress free experience. Thanks Guys! Appreciate all your help.

Ja
Review №12

This is by far the best place to have your car service. The mechanics do a great job finding the problem and fixing the issues efficiently and fast. The mechanics are extremely honest and do not try to find things wrong with you car to charge you more money. I’ve been using this company for about a year getting my car serviced and each time I walk away extremely satisfied. If you are looking for a honest and great mechanic this is the place to go. They give you great prices and the cost of repairs is really affordable. The employee Al does a great job and provide excellent customer service. I would highly recommend this establishment for you auto needs!!

Th
Review №13

Very rude and threatening drivers. Dont even check a vehicle before towing it. Not safety concerned at all. Driver of truck 211 confronted me in an angry way. And looked like he was going to g to take a punch. Used profanity towards me. When I just asked him a question. Very sad. Smh

An
Review №14

The service was okay but the place and prices look sketchy and not settled.

Je
Review №15

If ten starts was a choice they would get them all!52 miles from home at 5pm didn’t think twice to take a look AND fix my truck after what I’m sure was already a very busy day. Nothing but AWESOME!!Thank you so much!

Ja
Review №16

Great service. He helped us even when he was not doing regular repairs just to make sure we was not stranded somewhere.

Re
Review №17

I didnt have a pleasant experience with the tow truck driver. Of course AAA and Discount tire assisted me with care. The driver had walked to my car with no greeting whatsoever....very cold and said, leave your keys in the truck and you can get in my truck. No greeting or did he even try to verify who I was. After he got in the truck, he did not say a word to me. I had to say something. I said, you are not friendly or pleasant at all to be providing service to customers. His response was, well Im sorry I cant entertain you while Im driving. Perhaps good morning would have work at the first approach. No need to converse but a greeting is expected when youre getting paid for a service. The customer pays AAA and thats how your company get paid.I never have done ratings but this is the second one I have done in the last three months. I hope this helps the towing company to improve on their customer service.

Na
Review №18

These guys made my day 100% better. I used the AAA Roadside Assistance through them. I had a bad battery, and they drove out to my car, ran diagnostics, confirmed the bad battery, and replaced the battery all right outside my own house within 30-60 minutes. It was a life-saver. They sent David, and he was absolutely wonderful. He was friendly, considerate, helpful, and was a joy to talk with. It was truly one of the best service experiences I have ever had. I would highly recommend them.

He
Review №19

I had a flat tire and couldnt get the tire off to put on the spare. I called AAA and they sent Jarod from A&M. He got there quickly and fixed the tire. He was very nice, friendly and had an exceptionally great attitude especially for having to come out on such a cold day. Highly recommend this business.

Ta
Review №20

Mike was awesome! So courteous and helpful. Great customer service!

Jo
Review №21

Give Al a call. Hell get you taken care of. They do great work at reasonable prices. Trustworthy.

Am
Review №22

Can’t put into words how awesome this company is!! OTR trucker and wife. We had part of our load slip on the ice on our trailer. It was hanging part way off. After 2-3 hours of us trying everything we knew to do a young man in a pick pulls up and asks if we need help. 10 minutes later he had a flatbed tow truck there with him. The 2 young men(Kyle and Greg) helped my husband for about an hour at no charge during their lunch break. Unfortunately we were still stuck. After 6 hours (now 3:00 am) we gave in and called the tow company and asked for a tow truck. Another 2 gentleman and 2 trucks showed up. they get us all taken care of. They apologized for not realizing we were there sooner (we were in a lot half a block from their company). I told them no worries they were life savers. They worked harder in the cold weather with what they had so we wouldn’t have to call in their expensive rig tow truck. Who does that any more? They were looking out for their customer before their pocketbooks. Because of these wonderful men we even made our delivery on time, no damaged and no injuries!! Thank you A&M Service!!!

Re
Review №23

AAA brought us here when the trailer blazer broke down. It was a random place for us to go. We really liked the service even though the car didnt make it, they let us leave it there and we found some to buy it off FB and never left the shop. Love friendly not pushy car people.

Ho
Review №24

Took my Jeep Cherokee in for service due to a 4wd srv light on the dash. Alan called me and asked a few questions about how long was the light on, how far did you drive it etc. Apparently, the car had a broken rear differential. This was unusual with the current amount of car miles and no accident. The repair had potential to be costly, they would try calling Chrysler on the drive train warranty and to my surprised it was covered! He towed it to the dealer for me to get the car repair under warranty. The high rating is for how fast and polite Alan was and for him going the extra mile to diagnose, call on warranty and tow it all for free! How nice and convenient. I will go back for future car needs.

A
Review №25

Our oldie broke down after driving Woodward for the Cruise. We used this service through AAA, and it was a pleasant experience. For being an extremely busy day, they were quick to come out, hook up, and drop off. Our driver (I believe his name was Jerry) was so fast and efficient. Very friendly as well. I would use them again, for sure!

br
Review №26

The dispatcher neglected to tell me they were not doin tows over 10 miles today.. After they gave me an ETA from now to 45 minutes.. After waiting 2 hours they finally decided to let me know that it wouldnt be until the night or tomorrow.. The driver was super nice.. However the dispatch is a bum an should be sweeping floors somewhere because he obviously cant do his job!

Pa
Review №27

Al is Great! Thank You Sir for your prompt and professional service!

Ke
Review №28

My kids car died on the other side of town. It was towed to A & M Service Center. Al diagnosed the issue and gave me the unfortunate news that the engine had blown.I set up a meeting with Mega Cash Junk Car Removal in Warren to purchase the vehicle from me for an agreed upon price. They showed up and tried to renegotiate the price and I refused their offer on principle.Fortunately for me, a representative of A & M Service Center heard my conversation with Mega Cash Junk Car Removal. They talked to someone and came back with the amount that I was originally expecting from the other company in cash on the spot, and saved me from having to make additional calls and wait around for others - fantastic customer service from A & M Service!

Da
Review №29

Corey and Allan are awesome. Corey has been helpful and wonderful the tow yard where they work awesome as well. I love them

Ma
Review №30

Very good market, everything I can find for my House Grocery

Mz
Review №31

Great customer service. Everyone is nice love it there

An
Review №32

I would love to give them zero stars they are by far the worst company to deal with they are racist and they don’t know how to handle business stay away from them. DONT USE THEM

Jo
Review №33

They are very honest with repairs. Have always treated me well.

Da
Review №34

Very responsible, and very fast acting ! Appreciate it .

Je
Review №35

Always arrives quickly and happy to help.

Pa
Review №36

Friendly staff. Easy enough to find.

Da
Review №37

I have used A&M on several occasions and everytime it was a positive outcome! Thank You to the Valente Family

Ab
Review №38

Coming from New York, they bailed me out of a really tough situation, with the utmost courtesy and professionalism. I am forever grateful to Al, presumably the co-owner.

Sh
Review №39

Very polite driver. Reasonable price for short tow; $65. Would use them again.

Gr
Review №40

This is the 2nd time I have used A&M thru AAA. Both times the driver was helpful and efficient. Until you have a bad tow, its easy to take the good guys for granted. These are good guys.

Ma
Review №41

This place is great, Ive had nothing but positive experiences getting my Jeep Cherokee towed, fixed and back on the road. When shopping around for a place to fix my Jeep, they didnt try and quote me a low price just to get me in the door, they were honest about what it would cost if I wanted to do it right...just what I was looking for.

Ja
Review №42

These guys were awesome!!!!! Literally 3 of the nicest tow truck drivers I have ever encountered!!! They went above and beyond to help me!

Da
Review №43

The Jeep dealership couldnt find the problem with my Cherokee and they had it for 10 days. They suggested an $800 fix to see if it would work. A friend suggested A & M. It took them 4 hours to find the problem and it cost me only $150. They will be getting my business from now on.

Te
Review №44

Great honest services, very rare to find in automotive repair industry

.
Review №45

I had good experience overall. Just be careful that they do not transmit your credit card information over their Tow-Truck Two-way radio as their radio systems are not secure.

GO
Review №46

Nice peopleRespectful manager

To
Review №47

Dont let the ROPD call and have your car towed here. Call them yourself The price is almost quadrupled if the cops call for a tow. Very professional

Da
Review №48

This towing company blows, rude service...

Ro
Review №49

Good timely service

An
Review №50

These people are racist as hell. Their prices are ridiculous and they dont tell you the full charge for everything until you get there. Need to be reported.

Jo
Review №51

Great place

Sa
Review №52

Fast, secure and curtious

Ju
Review №53

Great repair shop

Jo
Review №54

Knowledgeable and fair priced

Ca
Review №55

Lifesavers.

Pa
Review №56

Friendly and fair

Information
39 Photos
56 Comments
4.3 Rating
  • Address:2105 Austin Dr, Troy, MI 48083, United States
  • Site:http://amservicecentertowing.com/
  • Phone:+1 248-588-3640
Categories
  • Auto repair shop
  • Truck repair shop
Working hours
  • Monday:7am–6pm
  • Tuesday:7am–6pm
  • Wednesday:7am–6pm
  • Thursday:8am–12pm
  • Friday:Closed
  • Saturday:7am–6pm
  • Sunday:7am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Similar organizations