Dont pay attention to these bad reviews! They definitely seem to be personal issues more than anything else. My boyfriend and I recently adopted two kittens from Tigerlily Cat Rescue and we totally enjoyed our experience with both the foster family and rescue workers. This is a great organization and I would recommend them to anyone looking to adopt a cat. As I said, we adopted kittens, but they have adult, elderly, and special needs cats too all looking for their forever homes.We are so happy Tigerlily Cat Rescue helped us to find our partners in crime!
The experience was excellent. I submitted an application for the domestic long hair cotton and a week later I received a call from Gene where we set up a meet and greet the very next day at Pet Smart in Troy. The foster lady came and I was able to meet cotton and paid the adoption fee, filled paper work, and I was able to take the beautiful cotton home with me right there and then with my cat carrier. The whole experience was excellent and I highly recommend this place.
Filled application out never heard back. Called literally everyday multiple times they never answered. They clear thevoice-mail rarely just to never call you back. Went to the adoption event with daughter to get bonded pair of at least find out what all I needed to do, but after waiting 30 minutes I was told they didnt have enough cats for the event and no one showed. I get they are volunteering but why volunteer to do nothing.
I have a great deal of experience with Tigerlily, as a volunteer as well as an adopter. Its too bad people dont understand how a rescue works (Tigerlily is a rescue organization, not a shelter). They are staffed by volunteers who have jobs and lives outside of the rescue, so are not always able to respond immediately. Not to mention the fact that rescues sometimes get dozens of calls a day – you may think your call is the most important one they have to return, but yours is no more important than any of the others. Tigerlily carefully screens all of their adoption applications to determine what they consider to be the best fit for the cats in their care. Just because you think you’re the best adopter ever, they are the ones with the experience in making the decision. People can be very critical when they dont understand the process and the work that goes into rescuing and finding suitable homes for the animals in their care – maybe they should try volunteering and learn something.
Terrible service, they didn’t respond to any of my calls. I sent my application a couple weeks ago and still no response. Haven’t even responded back to my voicemails.
Absolutely terrible experience with this shelter. They were the most unprofessional and unresponsive company I have dealt with in years by far. I went in to the Petsmart in Troy and met the foster family of Lillith the cat. We got to play with her and speak to the family that had been fostering her for about 4 weeks.The family told us that we seemed like great candidates and that Lillith does well with other cats. The foster family really seemed to take a personal liking to us and were hoping we were going to fill out the adoption application form.I was considering one other cat at the time, so I did not sign the adoption papers at that moment. However, I did come back and sign them later that day when the foster family had already left. That was on Saturday 12/12/20.I followed the signs directions to make a follow up call the next day. I left a voicemail on Sunday morning. I did not receive a response from the shelter on Sunday. On Monday, I called and left another voicemail, in addition to contacting Petsmart as well. I wanted to be sure that the cat was still in fact available.The Petsmart assistant manager said that she would make contact with the shelter as well in hopes for a response as she saw that the cat was still in fact available.It wasnt until Monday evening that I heard from the shelter. There was absolutely no apology or remorse whatsoever for the two unanswered voicemails or lack of communication; however, I decided to move past that.The shelter worker asked me various questions about the cat that was already living with me, (another 1 year old cat). We agreed on the best way to introduce the cats, very slowly and over a long period of time.She said I sounded like a great candidate and that everything on the application looked good.She only asked that I send her photos of my current cats recent vaccines which I did immediately after hanging up the phone. The shelter worker say that she would take a look and call me RIGHT BACK.I waited a long time that evening to hear back from her, as I was so excited and wanted to pick up the kitty that night.I never got a response from her that evening.I texted her on Tuesday morning asking for an update on the adoption process. No response.I then called her several hours later and left another voicemail, hoping for a response on whether or not I could expect to adopt the cat or if I should continue looking elsewhere. However, I would like to mention that she REALLY lead me on to believe the night before, while on the phone, that everything looked ready to go/good match.Still no response.It was not until late Tuesday night that she finally texted me back, (again, zero apologies for not responding sooner, zero apologies for the lack of communication, etc.)All that was said, was We think that Lilith would do best as an only kitty and will be looking for a home with this in mind. Thank you for your interest.Still, zero apology. I was DISGUSTED. I reiterated that I had spoken to the foster family themselves who agreed that Lillith would do well with other cats, and that they seemed to be very approving of us being the new owners. I expressed that I was shocked that the woman working the shelter (who, was not around Lillith at all- Lillith was in the petstore) had such a vastly different opinion of the cats best interest than the foster family that the cat lived with for 4 weeks.I also expressed that that information would have been very nice to know the night before when she lead me on to believe that I was going to be the new owner of the cat.Again, zero response. So unprofessional. I was disgusted and reiterated to her that it was really too bad that she would prefer that the animal stay in a shelter than to go to a good home. I also told her again that I was experienced in introducing cats slowly etc.Do NOT use this shelter. The lack of professionality and communication was an absolute disaster.
I adopted my two rescues from there. They take exceptional care of their rescues and they are a NO KILL ORGANIZATION!LOVE THIS PLACE!
I really admire this place. My boyfriend and I are very much looking to adopt another kitty, but would unfortunately (despite our feelings about it, and me willing to try other options, he is not) need to declaw a kitten if we were to get a kitten. The lady I talked to said in their policy theres a thing about not declawing any of the kitties, and even though it means we couldnt adopt the kittens we initially wanted, I know for sure they will go to a loving home where they do not need such a trauma induced onto them. Hopefully we can find an adult kitty that we wont have to declaw that we can adopt into our family.
Great volunteers and the best cats and kittens around!
Bad. No service. I went back to I ❤ dogs and adopted my new fur baby where they actually care and get back to you.
Not very helpful i have to say.
Great people!!!! So Loving and Caring!!!!