By far the best car buying experience my husband and I have ever had. Highly recommend Hyundai of Torrington. Mike H. was very straight forward and honest throughout the entire process. After visiting multiple Hyundai dealerships we definitely found the best in CT from beginning to end. Thank you Hyundai Torrington!

I bought my 2018 Tucson from Torrington Hyundai today. All I can say is what a GREAT group of people. This is my first experience ever purchasing a car from a certified dealership. From the second I called inquiring about the vehicle, I was treated with kindness, patience, and respect. I never once felt like I was being sold or pushed into the sale. I worked with Mike Haas in sales. He made me feel comfortable, was very down to earth and professional. He was knowledgeable about the vehicle and answered any questions I had. Gary and Bill conducted the financial part of the purchase. They were also extremely knowledgeable, down to earth and this was the first time I wasn’t embarrassed or had been made to feel bad about my less than perfect credit. They worked with several financial institutions to find me the best rates so I could walk out of the dealership with a car I deserved and a car I could AFFORD!!!! I would recommend going to this dealership to anyone who wants to get a great car, not be pushed into a sale, and interact with some really genuine and great people.

This was my first new vehicle purchase experience. The staff was very personal and knowledgeable. Dan listened to all of my concerns and answered all of my questions. I had a great experience. I would purchase another vehicle from them in the future.

Bought a used Lexus IS250 from this dealer, which was an hour ride from our home. The salesman was great to deal with. However, the car had some simple issues to resolve:-The headlight bulbs were incorrect and aimed incorrectly due to the motor within the light defective[these aim with the steering] so it was difficult to see as 1 was aimed far to the right.-One of the original headlights was cracked, and they were both very yellowed, making night driving tough.-The car needed a wheel alignment, which after returning it there 3 times, we decided to go to our shop who got it right the first time, at our expense.-The car came with only 1 key. This is a programmable key, and they would not provide a second one.I sold cars for a decade, and these issues should have been easily resolved. They replaced 1 of the headlights, and both bulbs. However, the other headlight has remained yellowed and is dangerous for night driving. We also had to get the lights adjusted at our expense at our mechanic who was more familiar with the aiming of the lights.I tried to contact the dealer to see if we can get the final items resolved, but they do not return calls. Maybe I am calling the wrong person?BTW, the car was purchased by my fiance. Look under F.J. Hatcher, April 2019. I also attached a couple of fotos of the headlights so you can see how yellowed the drivers side is.

My step dad works there and he is the most hard worker I ever meet he is brave, nice, respectful, honest and over all amazing guy his name is Larry and I love him so much.

Torrington Hyundai was fantastic. My salesperson was Mike. He was extremely knowledgeable and friendly throughout the process. After the sale he called and followed up with me to make sure everything was okay with my new Elantra. Love the new car. Better than I expected for the price. Highly recommended!

Was looking to upgrade out of my current lease into something more suitable for my needs at this time. I called on a Tuesday, and had a test drive set up for Wednesday morning. Although the car I originally looked at online had been sold, I fell in love with the other one on the lot when I got to see it in person. I dealt with Mike Haas from the initial call throughout the buying process, and he did a great job helping me get into exactly what I wanted while meeting all my wants on my check list.

My transmission went on my 2013 veloster. They helped me diagnose the issue and had it repaired within three days of dropping it off. However since then the engine light has reappeared and begun blinking on occasion. I am going to rent a computer and dx the engine codes and then bring it back up

The staff are amazing, they make you feel comfortable, have great personalities and get the job done for your best interest!

Dave was excellent- answered all questions and gave great advice and guidance! We wanted a different interior than usually comes with the Palisade Calligraphy and Dave tracked it down in just a few days. We love our new car!

Dan Lovallo did an excellent job selling us a car. Very caring. Will not hesitate to go back.

The Team was absolutely amazing! I was a walk-in and not only did I drive off lot in my dream vehicle, they fixed all the little issues (wipers etc) and did this all between 9am and 3pm! Thanks Dan, Mike, The Service area and the whole team including Bowser for the puppy cuddles. 10/10 recommend.

You are there to buy a car ...they are there to sell you financing. As long as you understand that you will be ok. Check KBB b4 you go.

I was dealing with Josh through e mail and he was very helpful and patient. I hope when I get to the dealer to make the deal I can say the same thing.

Our salesman was Dan and he took awesome care of us. Very happy with my choice of vehicle at the right price. Make sure you ask for Dan!

So from start to finish this was the best buying experience I have ever had. Jon and Gary were nothing less then perfect. The car was exactly as they advertised and no hidden prices. I drove 1.5 hours to get there and the financing was already done and car was waiting for me. They will have a return customer for sure.

I went to Torrington Hyundai looking for a specific car. A Kona SEL. Mike Haas welcomed me at the door as I walked in, I showed him the picture of the car and he immediately knew what car I was talking about. Went and grabbed it and off I went on my test drive. Fell in love with the car and wanted to walk out the door with it. He worked with me to get a good trade in my car and he and their financial advisor did all they could to get me a good interest rated loan and to keep my payments under my budget. Its been a few days since I walked out with a new car and I could not be happier with not only the car but the great customer service. It was a great experience. I highly recommend Torrington Hyundai and ask for Mike Haas, he was GREAT!! Thank you!!

I’m very disappointed right now. There is a well known oil consumption issue involving Tucson’s and ours is no exception. We brought our vehicle to Steven in service who has been nothing but helpful in the process and we were told after 4 visits and months later and replacing the catalytic converter that was plugged due to this oil issue, that Hyundai would replace our engine at no cost.Fast forward to yesterday and all of a sudden Hyundai changes their policy “one day” before our scheduled LAST of the 3000 mile test where then we’d start the process of getting a new engine.Instead, I’m left with a very bad taste in my mouth due to the fact of the policy change now makes the customer pay out of pocket almost $500 to do a “decarbon” test that isn’t guaranteed to work. I was told they’ve done it on ONE CAR at this dealership so how do you really know if it works? this is awful handling of this situation and I feel like our time was wasted and now money that I don’t have to spend on this when it was supposed to be done at no cost. Who can help me here? I feel as if as soon as we reach the end zone after months of working with you, you move the goalposts. I really hope someone reaches out to make this right.REVISED AFTER OWNER OF DEALERSHIP RESPONSE:Jon, I appreciate the response, but our vehicle has been serviced by your dealership (which is how we found out about the oil consumption problem to begin with).We had power failure issues and your technicians diagnosed a plugged catalytic converter which is covered under Hyundai’s factory warranty and was replaced free of charge. From my understanding, where a customer purchases a vehicle does not matter if vehicle issues fall under factory warranty, that should be able to be worked on by any Hyundai dealership correct?My wife works in health care and this vehicle is her only mode of transportation, so her having to schedule all of these oil tests month after month, and twice turned away because your shop was very busy, has been very difficult on her schedule to provide for the people during these times, and now being told she won’t be getting a new engine after all, we are very disappointed because we feel mislead, that is all. I’d be more than willing to have a sit down with you and talk about this further, the review was not unfair, rather a badly communicated situation. Please reach out.

Clean and friendly people. Easy to work with

Bought a vehicle here years ago and I came back again! Always friendly service, staff is helpful and knowledgeable. Special shout out to Josh Rodriguez for being the most helpful salesman ever! We will shop here again!

I recently went to Torrington Hyundai to purchase a vehicle.. The two staff members who assisted me, Bill and Steve, were EXTREMELY courteous, helpful, and personable.!!! Highly recommend this team and dealership to anyone looking for a honest price on a good vehicle.!!!

Excellent service!!! My salesman Don was very friendly and very professional. And the Finance personnel Mike did a great job getting me a loan. It wasnt easy because of my name change. But he got it done. THANK YOU ALL AT TORRINGTON HYUNDAI!!!

Very disappointing experience. Boyfriend had been looking for vehicle; knew exactly what we wanted and found what should have been the right vehicle here. We were driving in from out of state (5+hrs) to come test drive vehicle, and because of this we communicated very clearly when we were to arrive and what our expectations where when we got there. We had also asked for any exterior/interior damage to be photographed and sent to us prior (ie. picture of front and rear bumper detail shots etc...)When we got there, the guy we had been talking with was not there; and the car was not ready to be taken out. Someone else there managed to finally get us the keys so we could take it out. Upon looking it over there were several exterior scratches that were not difficult to miss and should have been sent to us ahead of time. Once we finally got into the car it became clear very quickly that the vehicle was having transmission issues. Obviously this is not what we had been assured was a great turn key vehicle. Especially for a $26,500 car.We also knew that they had a second vehicle in stock or same make to what we were looking at; we asked if we could test drive that, turns out the owner currently had it out so we couldn’t look at that either “we swear he’ll only be 5-10 more minutes”.To top it all off once we did finally get back to the dealer after the test drive the guy who we were supposed to be working with didn’t even bother to stand up and introduce himself.Frankly the inside to the place was abysmal, and they seemed incredibly disorganized. This was made far more apparent when we ended up finding the exact car we wanted 20min down the street; called the new dealer before we headed there to request the test drive and when we got there the car was clean and parked out front waiting for us and our sales men promptly came out and greeted us. We ended up buying the vehicle from the other location.

If you’re looking at a car at this dealership (especially if you live out of state) DO NOT. What an absolute headache it’s been dealing with this dealership.I drove down 2+ hours to look at a vehicle, when I go on the test drive check engine light is on. Bring it back, explain it to them. They say they’ll fix it but then tell me I have to drive back to pick it up. Eventually they settled on meeting me halfway (still not enough in my opinion). After waiting multiple days to finally take delivery of this vehicle after they reschedule twice I finally go down and meet my salesperson (Steve). Everything’s fine until about 12 hours after I purchase my vehicle and my shark fin antenna flies off my car while I’m driving.Not even a day of owning this vehicle somethings already wrong. Takes over a day to hear back from the salesperson only for him to tell me they can’t cover it because they cannot prove it was stolen off my car. What a load of BS. Steve said he’ll look into it more and ask the service manager for an answer. Well that was over a week ago and they’ve resorted to ignoring me.They pretend to care about your service until you sign on the line then it’s not their problem anymore.If you have any other choice go to ANY other dealership. This place is one big headache.

Called and spoke with a salesperson about the price of a car they advertised. Explained that we were driving a long distance to see the car, and asked what the best sales price was, on it. Seemed like the salesperson immediately lost interest in speaking any further about their car, and didnt offer any additional information.

I was ready to buy a new car, and was looking at the Konas. Mike Haas took care of me, and I was very satisfied with the personal experience that I received from Mike.Plus a Thank You to Uncle Ray and My cousins too!

Just purchased 2020 Hyundai Elantra from Torrington Hyundai and had an issue with setting up the blue link service. Was unable to set it up since someone in the dealership was using this car and the service for 13 months. Therefore, I was only able to get service for 2 years instead of the 3 years that Hyundai provides. Called the owner of Torrington Hyundai, Jon Alfaro and he said would call me back and I have yet to hear from him. Dan, the salesman’s who sold the car also had not responded to my calls or emails. Very unhappy with the customer service.

After leaving another Hyundai dealership extremely disappointed, I found a car online at the Torrington dealership that really caught my eye. I ended up working with Gary S. and was extremely happy with how everything turned out. I had a few questions about the car and he was more than willing to get all my answers answered. The day I picked the car up I did have to wait a little over an hour to sign all the paperwork but everyone there was very nice about it and apologized many times for the wait. The sales manager was also great to work with and made the paperwork process very quick and easy despite the long wait and them having already closed. I appreciate that everyone went above and beyond. I never once felt pressured or uncomfortable. I highly recommend!

Terrible experience here today. Was mis lead by the sales associate steve smith. We were told that said “FU” on the door would be fixed and cleaned before we left. He made it seem like an easy fix before we left. Later on he said the door needed to be painted and could not leave today. We brought the car to the mechanic across the street and the timing cover was leaking. The manager would not negotiate and take anything off for that. The manager was also very rude while speaking with me. Do not go here!! VERY MISLEADING!

Gary Synott, at Torrington Hyundai is just the kind of salesman I wanted to deal with while price shopping for a new Hyundai Kona. He got back to me in a timely manner, answered all questions I asked in detail, and presented everything in an easy to understand way. Clear, concise and efficient. I would definitely request him in the future.

We couldnt be happier with the excellent service and work completed by Dave and his crew in your Body Shop. Our 2018 Hyundai Santa Fe Sportreceived extensive damage from a rear end collision. Dave provided a loner vehicle and fielded numerous calls from insurance companies saving us much additional anguish. Our car was thoroughly cleaned and returned in better than new condition. Steve in your Service Dept. was also very helpful answering questions and completing a maintenance visit in a timely and efficient manner a few months ago. Thanks Guys!

Josh was a great help to choose the right suv and explain all

You know, Mr, Alfano, this morning I just finished completing another survey from Torrington Hyundai that was sent to me. I gave a 10 in that one.This first one I completed was lengthy and I think my frame of mind that morning while I was filling it out, was different than it was this morning. The only issue I had was that the vin number which I was charged for, was not on the windows. I noticed this after I was already home with the car after purchase. I called, brought the car back and it was done. That was the only negative, if it can even be called that. More like human error. Thats all. Humans are not perfect. Me included!

After reading all these reviews I should have never gone to this dealer as Alfano Nissan (same family as Hyundai) sold us a lemon before. The owner’s son is also totally rude. So I went to Shaker Hyundai and paid cash for my brand new Tuscon and received the most courteous and professional service!

Steve Smith at Torrington Hyundai was a great help in my decision on looking into a new Hyundai. Informative, professional, courteous and answered any questions for me. Highly recommend his service.

I wish I could say that my first experience as a Hyundai owner has been a good one, but unfortunately it has not.I purchased a brand new 2018 Tucson from Torrington Hyundai in June 2018, my car has about 35,000 miles on it and 100,000 mile warranty.At around 20,000 miles, I had to replace my tires, upon asking why my tires would loose tread so quickly I was told it was because factory tires were made with a softer rubber.Then, a couple months ago, I brought my car back to Torrington Hyundai because I noticed that there were random spots across my hood (and now also on the rails above my doors) where the paint was peeling down to the metal.I explained to both the Auto Body and Service Managers that I do not have a garage and therefore park outside. There are two other vehicles that park on either side of me and before the Hyundai I owned a Honda that I parked in the same spot for four years and none of those vehicles have/had issues with their paint.Both gentlemen told me they were certain this issue was not a defect and that it would not be covered under the paint warranty on the car. They said, to them it looked as though it was coming from an outside source, although, when asked, they couldnt give me any ideas of what this outside source could be.I told them I wash my car regularly and again brought up the case of the other vehicles parked in the same spot, but it did not seem to make a difference. They said they would take photos of the issue and submit a claim but made it very clear that they believed it highly unlikely that it would be approved.One more in-person visit and three phone calls later I finally heard back from them about a month after they submitted the claim and was told it was denied.Frustrated with the situation I decided to contact Hyundais corporate office and file a complaint/claim with them. After they made me call every Hyundai dealer in the state of CT to try and find another with a body shop they finally gave me a case number and claims adjuster.Upon being contacted by the claims adjuster she asked me a few questions and then called Torrington Hyundai to find out why the claim was denied. When she contacted me again, she said that Torrington Hyundai had submitted the claim making note that they believed the issue was caused by an outside source and that corporate agreed and nothing more could be done.Very disappointed I then wrote an email to the owner of Torrington Hyundai to which I never received a reply. This whole situation has been disheartening to say the least! You would think that as a local dealer Torrington Hyundai would be more apt to help their customer fight against corporate and help them resolve a situation instead of making it so they are left paying for a two year old car that they now have to have repainted.I felt as though they wrote me off as soon as they saw me and part of me cant help but wonder if they would have treated my husband the same way had he been the one to deal with them.I will never buy another Hyundai again nor will I ever purchase another car from Torrington Hyundai as its evident that neither care about their customers.

Joshua was a great help plus it a nice place

Back in August, we were in the market for a Subaru and found a beautiful pre-owned Outback at Torrington Hyundai. We negotiated over email and with little effort, we arrived at an equitable deal. All we had to do was head to the dealership and take care of the transaction. Our sales person, Josh, was extremely helpful and navigated the process with ease.We opted to have the Torrington team provide DMV services for us as we are out-of-staters. Long story short, Covid had wreaked havoc on CTDMV. The Torrington team shared that we were not the only people stuck this issue. They kept us informed and yesterday on 2/8/21 we received our plates and registration.Regardless of what service industry youre in, there are going to some problems. Its how you handle those problems that makes the difference between a negative experience and positive experience. This team is solid. Thanks Josh!

Dan was great ..he really wasa big help ..thx dan

Incredible customer service, service center, and sales team. Their prices truly cannot be beat by any other Hyundai dealership in the area (we looked at multiple dealerships, Torrington had the best prices by FAR). Gary in sales was extremely helpful and Mike in the financing department was great to work with. Easy five stars! Very positive and wonderful experience.

The car buying experience was fine. I didn’t need to be sold on anything because I knew exactly what I wanted prior to going to the dealership.The reason for the poor review is to make people aware of the aftermarket insurance that is sold on used cars. I paid an extra 2,000.00 because I was buying a used car and got extra insurance to cover the drive terrain (engine, transmission, ie the big parts). Now that I have transmission problems and need a new cylinoid, I am told that insurance will not cover it due to it not being one of the parts within the transmission that is covered.The insurance is sketchy and will do anything to not have to pay. I thought a $100 deductible was too good to be true, and it was..... save yourself the headache and empty wallet unlike myself.***DO NOT BUY EXTRA INSURANCE ON USED CARS FROM HERE***

I couldn’t have been happier with the service I received. Dan was great! He was very patience and I love my new Elantra! He explained everything and answered all my questions. And Mike was very nice and helped some much!!Will recommend them to anyone interested in buying or leasing. Thanks again!

Dave and rest of staff did an excellent job. They even cleaned and vacuumed the car! He had a great sense of humor and a delight to deal with. Very thorough and went out of his way to accommodate us on several occasions. Incredible customer service by everyone we encountered there.

So impressed with this dealershipI met with Jim Kloczko on October 21 to test drive the new Hyundai Palisade and found him to be:Very knowledgeable about this vehicle. This particular SUV has so many safety features and Jim was able to explain all of them without having to refer to his computer!He took me for a test drive; not just around the corner but on the highway too! I really got a chance to see how this SUV drove.I was very impressed with Jim as a salesman too. He was NOT your typical pushy salesman. After the test drive we went back to the showroom. We talked a bit and that was it. NO PRESSURE!!!! He followed up with a thank you email. Again no pressure to buy! If I had to rate him as a salesman, l would give him 5 stars (highest score)!! I will be going back😊

Genuinely good people who work here. I had a really good time making a purchase. You usually can’t say that when it comes to car buying. Tony, my sales guy was great. No B.S. We made a deal quickly that worked for all. Mike, the finance manager was also great. Next time I’m shopping for a car I will definitely look here first.

Wish I could give my experience 5 stars, but sadly I can’t. I had an absolutely wonderful experience with our sales guy Josh. When you sit down with Josh you want to buy a car just because of how polite, honest, and how extremely wonderful of a person he is and could rave about him for days. I never worked with the other sales men on the floor, but had minor interactions with them and they were all extremely, nice, well mannered, and attentive and positively a joy. The sales men here are definitely very honest straightforward and extremely good at what they do compared to a lot of other dealers. They also definitely have the lowest prices around and work to get you the best deal that they can. I had gone on a Monday and put a small deposit down to hold on the Hyundai Tucson that I had wanted to purchase, took photos and everything that day with not a single scrape or bump on the front. I came back the next week on that Friday to pick the car because it would be ready, only to find marks all over the front bumper. They attempted to fix it on the spot and actually had done a pretty rough job to which we were even more upset about. We had worked out that it would be fixed since it had been caused in that week and a half after I put a small deposit down at the dealership. (side note: i want to say it was late on a Friday right before closing, so they did do the best job they could with the staff that was there. We ended up getting the front bumper fixed the following week after we signed all the paperwork by the same body shop and they did an incredible job and they were incredibly nice and just all around amazing.) Even after that I would have still recommended this dealership and given them 5 stars. My only issue was with Mike. The following day after signing the paperwork and putting my down payment we realized that an extended warranty service we had voluntarily signed up for was actually not necessary and was within my right to cancel. We sent an email saying hey we would like to cancel it. Now I was at work and asked my father who had the day off to just send the email quickly for me in my place. Mike did not call me, instead swiftly called my father. Mike was very abrasive, my family could hear him on the phone expressing his anger towards my father that it was inconvenient to him, us canceling this policy and that he had to fix the front bumper and how us signing up for the extra policy was the only reason he agreed to fix the bumper in the first place, which had been damaged at the dealership. My father told him that if he didn’t want to fix the bumper then we wanted it in writing and to send an email, he quickly changed his tone and we never received an email and the body shop still was planning to fix it. He told us that he would need the account number for my loan once it came thru. Now the bumper has been fixed and I received the paperwork with my account number for the car loan. I sent an email on Sunday with the number and such and asked for them to respond with a confirmation the email was received. Now it is Wednesday I just called the dealership because I have received no confirmation and left my number and name to which I have received no call back from anyone. I also have now sent a second email just asking for confirmation in BIG BOLD LETTERING to hopefully get some sort of response. So would I recommend this dealership, yes I would, but I wish I had a better experience because they definitely offer superior service compared to other dealerships.Update: I ended up giving them another star because Jon Alfano is extremely polite. He is on top of anything that would make your time less then perfect. I would recommend this dealership to everyone. He offers superior service compared to other dealerships.

Had a great experience purchasing a used vehicle from Torrington Hyundai! The entire process was incredibly smooth, and they were quick to price match to ensure I got exactly what I was looking for. A family run business trying to do right for themselves as well as the customer made for an honest car shopping experience.I worked with Dan, and I really appreciated how he made the whole process relaxed through casual but focused conversation. He fostered a relationship with me (the customer) that made it seem like we knew each other a lot longer than 2 days. This was echoed by the rest of the staff that I encountered, making the entire process pressure and stress free.Car shopping is a situation that I dread, with the stereotypical pushy sales people, the negotiation tactics, and the constant feeling like you are getting no where. If I have to buy another vehicle, I am headed to Torrington Hyundai, as they made the whole process feel like you are buying from your downtown mom and pop store, rather than an interrogation room.

Excellent experience with Dan, Bill, John, and Gary. Dan (my sales rep) did an incredible job working with me over the phone and email before I took the 2 - 3 hour drive to the dealership. Car was out front and detailed for me when I arrived. While at the dealership, any issue I had was swiftly resolved. I have been car shopping since April and I am really glad I was able to give this dealership my patronage. They really commit to customer service. Highly recommend!

I recently purchased a brand new Kona 2020 and I already need a full engine replacement, after not even 3000 miles! I recently purchased from Hyundai torrington and did not have an issue with my last vehicle. However,I barely made the second payment on this brand new car when the car had issues and I was informed it needed a NEW ENGINE!!! ??? I no longer recommend torrington Hyundai! The sales manager, knowing of my problems, never even attempted to contact me. I also requested a new car but they said no. So? My NEW car needs a NEW engine! Do not use Hyundai torrington!

Purchased used auto; had some issues post purchase; Steve Smith was terrific in sorting them out. Excellent.

5 years ago, the Service department was run by a gentleman by the name of Gavin. Back then I was happy to have a Hyundai and recommended the vehicle to everyone. Since his leaving, the service department is now being run by a bully who has hired the rudest staff and his crew has created an environment where it is clear they do not care about the customer. They are the reason why I will not be buying another Hyundai. Every other Hyundai dealership I have been too has been courteous and helpful but sadly they are not nearby.

Excellent experience. This is the third Hyundai I have bought from this dealership over the last 15 years and Steve was a great salesman!

I am buying a used car from Torrington Hyundai - after a long search throughout New England, and am so pleased with the attentive service I have received. Josh Rodriguez has answered every question and made himself available. His help has made all the difference.

My experience was great. The staff here is amazing and they take care of every single one of your needs. I had Josh as a salesperson and he was super helpful, attentive, and gave me all the info I needed on the car and was super cool to talk to. The manager Bill Lewis is super nice and he took great care of me. I was in awe by how well everyone there took care of me. The process of buying the car was smooth and had no hiccups along the way. What is usually a stressful process was actually enjoyable. Also, Mike the finance guy was super nice and explained everything thoroughly. You can tell everyone here genuinely cares about their jobs. The service is outstanding. And I love my new car :) I’ll definitely be taking my business here again

Love Torrington Hyundai.My wife and I were looking for a new car to lease. Jim gave us a test drive of a few cars and answered all of our questions. He was never pushy during the visit, which we appreciated, and encouraged us to make sure that we got the car that was right for us. We ended up test driving a few other vehicles from a few other dealerships and when we finally decided on the 2020 Elantra, Jim took care of making it happen. The lease process was smooth and quick and Torrington Hyundai gave me exactly what I wanted for my trade-in. Overall 5 star experience.

Thank you Dan for the help in finding me the perfect vehicle for me. I love the Tucson. Great salesman. No pressure. Very understanding.

One of the worst places for customer service I have ever experienced. After three weeks, five emails, at least 8 phone calls, we are still waiting to receive information from them regarding the warranty on our car. They never answer the phone and whenever they do, they never put you through to the right person. They have promised call backs on at least 8 different occasions and never have. We have spoken to the manager and still no responses when promised. After further emails and phone conversations we are still waiting. Terrible service and would advise anyone wanting to buy a car here, avoid at all costs.

Jon at Hyundai is a true professional and took awesome care of me when I wanted to trade in my car. He offered me a fair trade in value and put me in a car that I am very happy with. I would highly recommend Jon and his team to anyone looking for a new car or just wanting to upgrade from their existing one.

Excellent service and support! It was a real bowl of cherries working with Jon and David!This has easily been my best experience at a car dealership in CT!I have referred many friends and family members here.The prices seem to be pretty fair and the customer service is top notch.

Very happy with my experience. Just purchased a Certified Car from them and they were very helpful. All the cars in the lot looked to be in excellent condition and the inside was very clean

Bought two konas from them and was very happy with the experience. Both Gary and Mike were very helpful. The details of the deal were handled in advance with Gary handling the logistics always keeping us informed and Mike handling the money side.

I went to Torrington Hyundai for a used Genesis Sedan. The sales staff was very kind and helpful. I did not feel pressured to buy like you normally do in a dealership. Steve seemed like genuine guy who wanted to get me into a good car. The business manager, Michael, made the buying process go very smoothly. He answered all my questions and even shared funny stories to make the process more enjoyable. I would recommend this dealership to a friend.

Dan Lovallo is an awesome sales person. I have bought a number of vehicles through him and have always had awesome service without the typical Car Salesman attitude. Always a pleasure we travel about 45 minutes to deal with him rather then someone local to us. Honestly if you need a car talk to him.

I Recently bought a new Hyundai from Torrington Hyundai. The process was hands down the best experience I’ve ever had at a dealership! They were very detail oriented from the moment I walked in. I got a great deal on my new Santa Fe and was able to take it home the same day! Thanks again Torrington Hyundai!

Amazing experience. Lowest prices around. The prices on the site are the final price, no hidden fees no nothing. Be sure to ask for Dan, he was amazing helping us through the paperwork and letting us test drive the car

Both the website and a salesman told me they will not be undersold and will beat any price. But when I showed him a very competitive price from another dealership in CT, he sounded very surprised. Told me he would check and call me back, and he never did. Dont advertise that you will beat any price when you clearly cant. Bad business. Very disappointed.

Purchased a car here early in November, the sales people were great and knowledgeable, especially Steve Smith. I highly recommend him if youre shopping around for a vehicle.

Super friendly! Great people! Friendly salesman and financial advisor. Thank you!!

Best body shop around. Friendly, very efficient. The staff goes beyond the better shops.

Josh was great. Calm, low pressure, friendly. I have not my final choice of vehicles but I would gladly return if I go with the Tucson.

Super happy with my new KONA, Thanks James!!!!

Jim & the finance manager were very patient & helpful. Finally were able to get me comfortable payments. Beyond happy with my 2015 Jeep Wrangler Unlimited! Thanks for all your help!!

Service is great, but pricey

Came in today looking for a car. My sales person was mack. He did a wonderful job. Showed me a couple cars, treated me with respect. Was a awesome experience. I will definitely recommend all my friends and family to come buy a car at torrington Hyundai.

An all round pleasant experience

The staff were amazing. Josh was extremely kind and helpful. The whole expierence was pleasant and put me at ease about buying a car. I will definitely send my friends and family their way.

Good people. Tried so hard to make a deal .perhaps we still will . Good all around. And very local

Great sales staff that make you feel at home . They are knowledgeable, respectful and possess a sense of humor that lightens the stressful process of purchasing a vehicle. My husband and I thank you all for making this process fun! We will be back again.

Kind and smart service department that is also very efficient and fast. I was always confident that any inspections or maintenance would be done quickly and carefully on my car. It was also very close to home.

Jim was fantastic, really friendly and personable and did not pressure me at all. I got to spend the entire day with him as things were backed up on a Saturday and not only did he feed me lunch, but I really had a fun and relaxing day with him and I felt like he was really interested in getting to know me and giving me a great experience and not just selling me a car. He even sent me a happy birthday text the next day. He made sure that I knew everything about my new car before I drove away and made sure I was comfortable using all of the features. The finance department was great and did not pressure me into buying extras, we were able to joke and laugh and it was painless. Overall it was just a really fun day which is not something you would think of when you think about buying a car. My past experiences had me expecting the worst but I would recommend Torrington to all of my friends and family!

Had a great experience here! Tony was an excellent salesman who helped us quickly and was super kind and the manager mike worked very quickly to help us get out the door. Hard working and very kind staff!

Amazing experience and service at Torrington Hyundai. You don’t want to go anywhere else for a car. Honest prices and helpful team. Thank you so much I love my new car

Extremely disappointed. I was happy with my salesman, Steve Smith, but my dissatisfaction started after the handshake. First of all, the finance manager attempted to slip that VIN etching garbage past me without telling me. Second, the service department damaged my vehicle and the dealership wont fix it. I brought the car in a few days after purchase so they could wet vac it to get the cigarette stench out. When I picked the car up, there was a crack across almost the entire length of the windshield. I didnt notice until I was almost home due to the snow and fog on the windshield. When I called the dealership I was told it would be easier for me to go through my own insurance company. I will not be a repeat customer.

After emailing the dealer multiple times about pricing (as we know dealers like to flaunt a price and rebates that arent available to all) I was informed in black and white, yes that price is for everyone! I took the 4 hour round trip journey to be told that I dont qualify for all the rebates and just landed myself a 4 hour waste of my time because they want you in the seat to try and pressure you into buying something. Very deceptive, dishonest, and poor business practice. The prices are not accurate and dont waste your time emailing about it as theyre just going to lie and say they are to get you there. I walked out angry that they wasted my time and more upset that they honestly thought I was stupid enough to buy a car from them after they swindled me into the dealership. I could have received the same deal from my Hyundai dealer thats 20 minutes from my house. I do not recommend at all!Update: Yes, its the correct dealer, and yes your dealership wasted my time with not being forthright. Sorry, but look at your new vehicles listed and please be honest that theyre a price that everyone will qualify for. Its very irritating when you arrive to only be told that youre not eligible for $2,500. Its not a couple hundred, its a considerable amount.

I did not want to buy a Hyundai back in April, I had gone to look to please my mother . I test drove an Elantra for a 1/2 mile and feel in love .The people here are way too kind and really enjoy helping me . From the salesman to the finance officer all the way to the service technicians are great . I was a Ford lover that has changed to Hyundai owner .

Thanks love my new jeep

One star!Really nice and helpful salesman (Gary S.). BUT Typical bait and switch dealership. Online price was $7k (I have screen shots and emails). I Asked for photos via email 4 times over a week time period. Verified VIN to make sure it was the same vehicle as advertised. Finally got the photos sent to me via text. I showed up next day to test drive vehicle....at which time they changed the price to $8k online after I said I was interested in a cash deal! Then I was told that the Owner was actually jacking it up to $10k unless I did financing with them, only then would the $8k price be honored. They wouldn’t honor the $7k price originally posted and said it was too low compared to similar comps in the area (not my problem)!But if I was paying cash it would be higher than the $8k. NO THANK YOU! YOU CAN KEEP YOUR CAR (which needs a valve cover gasket by the way). My advice...DON’T DEAL WITH THESE PEOPLE, unless you like to play pricing games and be jerked around. Terrible unethical and unprofessional management.

Just got the 2020 Palisade! The team there felt like family. This is my first new car and they made the process so easy. Don went through everything and made sure that I was confortable driving off the lot! John the owner is super nice and welcoming. I would rate 10 stars if I could. Thank you to the Team here for getting me into my new car!

We had such a great experience! No pressure to purchase but very straightforward. Jim was great, as well as the rest of the staff was extremely friendly!

Shopping for a new car, used car or looking for a trade can be a pleasant or horrible experience; its the American love affair with the automobile. I guess I was fortunate having the pleasure of working with Steve in sales. Steve took care of me from the pricing, to getting me the monthly payments which I was comfortable with. Everything went smoothly. Professional. I hope the service department is equally as pleasant. All the best to all shopping. Thanks.

I was looking for a 2019 Hyundai Tuscon during November 2019! We had a bad experience at the dealership in Stamford, so we decided to check other local dealers. My husband called them and explained what we were looking for. The salesman we had was Jim. He was really easy to work with and did not give us any sort of run around. He was also very transparent with the out the door cost and the breakdown of taxes and fees. He sent paperwork to us and explained all our options clearly. The finance manager, Mike was also really easy to work with and did not try to talk us into anything. I highly recommend this dealership!

Very friendly staff. going to refer my friends to the same branch in in future

Mike and Gary were extremely helpful in placing me in my new car at the right price. They went above and beyond customer service and I would highly recommend this dealership over any other when looking for a new car. Great job guys thank you for all the help.

Just a reminder to anyone who reads this not to trust dealers that use unethical marketing practices, namely the Monte Carlo money ticket BS. Most of the tickets that get sent in the mail (if not all of them) have a matching pair of the 777 symbol claiming youve won $2,500 in cold hard cash, no purchase necessary. Its a ploy that desperate dealerships use to get people in, believing theyve won, but its all a hunk of BS. I know the owner is going to respond to this saying we just had a $2,500 winner yesterday, sorry it wasnt you! But thats just to try and cover their tails. If you get one of these in the mail, just throw it out. Im happy that I didnt actually go out of my way to visit the store because a simple Google search shows how the scam works.

I shopped throughout the state for our car. I can honestly say Dave gave us the best deal in the state. Dave negotiated very thoroughly with us from beginning to end. Mike patiently went through all of our questions the day that we picked up the car. Gary went through the car with us carefully before we drove away. Overall, it was a great experience and I hope to have a relationship with Torrington Hyundai for a long time.

After the horrible experience at another dealership we decided to go to Torrington Hyundai which was recommended by a friend.Glad we listened. Jim and the rest staff were great.

These people are great. If they offer you something they stick to it! Very honorable. My salesperson, Tony Denapoli was knowledgeable about the product and not pushy. Managers Dave and Mike Lovallo were a pleasure to work with. The service people and parts people were very friendly and accommodating. Great place to purchase a vehicle!

Person I first spoke with to set up a test drive, never got back to me. Luckily Salesman Gary came out and did the test drive and was extremely helpful.

Quick, friendly service.

Had such a great experience buying my first car here! Gary helped us out and he was extremely helpful. Overall, a very stress-free and enjoyable experience!