Exactly why I dont do port work, the truck line is longer than the food line at a refugee camp

Never come here to pick up freight, it takes me almost 8 hours.

Nice personal but slowly loading…

Go early!!! they open around 5:30am lots of trucks once you do paper work for shipment goes quick

Super slow and super rude ppl just don’t care bout you

It is inhuman to have people waiting for 2 hours with mask on in the sun just to check in. Company has to do something about it. Unacceptable from any way you see it.

So far Ive never had a good experience always a minimum of 2 to 3 hour wait to pick up freight

There wasnt a security outside for a 2 hours

Pretty good staff and service overall without much delays compared to other facilities

I hate picking up for IMPERIAL CFS. To start, security guard has an attitude problem on your way in to the company. On my way to the back yard, I have to keep my eyes open not to get hit by a truck because theres only one way to enter and exit to get to the back. I was informed that they closed the EXIT to the warehouse so theres only one way. The people in the office are rude, they told one of my partners that he needed ROSETA STONE to improve his english. After i make it to the back, i have to keep my eyes on the order that i am supposed to go in because the other truckers will cut in line because the security guard doesnt keep track. When I finally make it inside to pick up my order, forklift drivers leave my orders in the front door without notifyng me and take off. I usually tell the people by the table and they send me someone new. There is also a forklift driver yelling bad words aloud towards other employees. I saw that forklift driver grab another mans behind and I could see the discomfort on the mans face. I dont know his name but I always see him and he has an annoying voice and hes bald. The guys that check my freight, sometimes give attitude when i ask for pictures of damaged product and when they do take pictures, they fail to write it down on my invoice. I asked for a little bit of shrink wrap because my freight was damaged by the forklift driver and they were charging me for the shrink wrap. When i am finally ready to leave, I have to drive aware of my surroundings because I can get hit by truckers coming my way. The company owners dont seem to care about public safety and should be investaged.

Our shipment has been sitting in Imperials warehouse for over 10 days. We cant seem to get it out. Central Transport has been there 5 times to pick it up. The lines are so long they cannot wait. We asked it to be labeled and were given a quote of $45. The next day the quote changed to $150 and I was told We raised our prices. First pickup Imperial said we owed labeling money. I said wheres the invoice? Oh, invoice? You can pay cash at the window. Im like, Im in Hawaii. I cant pay cash. So finally paid by credit card. Next day, they said, now you owe storage fees, so we wont release your shipment. We said, so charge the credit card. Oh, we dont keep your card on file. Today I woke up early in Hawaii to call them and asked if we owed fees, they said yes $23. I said ok and we emailed the credit card form within 5 mins. They went to lunch and the driver came and they wouldnt release the shipment again. This is still going on. Every day we pay and everyday they wont release the shipment. Its been 10 days.

I like going there. I like their speedy service.

They took care of my shipment very quickly! Super friendly people, and very organized for such a huge operation!

Loading slow

The guys behind the glass at check in are rude and unprofessional. They dont double check the paperwork and blame whatever issues come up with said paperwork on the driver. For some reason they look forward to rejecting you over the smallest details. They are honestly lucky theyre behind glass.

They are getting faster.

The work is very wrong, waiting for two pallets to be loaded in the queue with sick herbs is a managers mistake, we are already waiting for an hour for two pallets

Zero service skills, they take forever to respond and are incredibly rude when theyll finally talk to you. Wish I could give zero stars.

Businesss that are run this poorly are certain for a capitalist turnover. Hopefully when they go under the new company that opens here will be better suited for the community.

Very Busy Place. Never Have A Problem There.Rey Rey Rifle Freight

Get here either super early or super late, less wait time

A total joke got apptmnt for, 3 pm got checkin 2.30pm in dock by 3:35 is 8:45 and they still loading me to too many people and no one can take xplqin whats going on never coming back here.

Be careful working with them! They refuse your turck for any minor document error so they can charge you storage fee, and charge you $20 more to accept the storage fee.

💤You will be waiting for a while sit back and💤 relax😎 Bring 🍿 The seagulls will love you👀

If you want a good place for transporting freight of all kind. This is your place . They are super busy so you might wait a while, but they always deliver .

Imperial cfs is terrible they are so slow if brokers like paying waiting time well keep sending your freight with them because their is like a 3 to 4 hr waiting time and their security gives out favoritism to drivers who give him cigarettes

This place by far is the most clean and organized, customer service is great.

Great place to pick up your stuff.

Very tight and very busy, but staff was great.

Unbelievable! worst CFS in the world......container came in on the 19th and still have not yet made pick up available on the 5th, more than two weeks! what are these people doing????

Loading import whse people work fast to get freight into trucks

I was there on Friday and they took care of me pretty quickly.

Supper slow company. never want to go there again.Took 5.5 hours to loaded a partial shipment.truck check in early morning 0800 wait 2 hours before we could get a dock.wait another 3.5 hours to loaded 20 pallets.....keep saying will be 20 mines 20mins.anyway not suggests use this company for truckers.

Busy place,

Worst place ever to pick up at no one ever knows whsts going on

Plenty of parking

Sent a container overseas they lost my container which they denied for almost 2 months had to take them to court and won a fair settlement from them plus my lawyers cost if anyone wants more information I will post it later do not do any business with them

Im not sure if it is racism but Ive witnesses them being very hostile to darker complexion clients.

Good place, for transporting freight of all kind.

Loading took kinda long

Would give 0 stars if it was possible. I have never had more difficulty getting a shipment picked up, I will NEVER deal with Imperial CFS again.

Sometime is very tricky to get a door. Sometimes staff are not that helpful

Been driving more than 10 years semi truck this was the worst place i ever came to for a pick up stood in line outside under sun with mask for 3:30 hours then another 2 hours inside to get checked in they suck everyone is having paperwork issue the warehouse guys are stupid never picking up from here again will cancel any load coming out from here

If there was ZERO stars. I would give them that!!!Worst Company I have ever dealt with.WORST!!!

Its a great place to work

BAD place n employee think they own the place watching videos while ppl r working

Excellent

Nice job! 👍

Too many trucks getting loaded, needs improvement

Made a u turn there is all

Signed in at 10:00am, finally got my partial of 2 pallets at 1:30. Slowest company Ive ever dealt with. Go somewhere else.

The worst company is America. Avoid at all cost. Poor customer service and low ethics. Professional scammers as well

Management is horrible 50% of them are in desperate need of management glasses dont have no respect for the workers or the customers but what u expected from a person that is uneducated.

Best place to work

Nice place.

Probably the most unprofessional company in California. They literally know nothing about customer service.

Very fast production

Went there in and out no problems

Very poor service

A little bit disorganized, and very slow to process your order

I come every day

Ok for service

Need improvement customer driver service

So slow

Pain in the ass

Avoid!!!!

The yardgos are haughty and rude where the truck drivers have to manage to move the super heavy loads, I went to visit and the yardgo was very rude and threatening in not helping. when my co-pilot partner went to document the cargo leaving there for Florida

Its better not to come here...

Very Good, Excellent.

Compartment

There is a person who helps in that place, excellent service

There is a lot of disorder, you wait 6 hours for them to load, it is the worst thing I have visited

Very bad milk.

Very good hungry clean and ordered.

It is good place company

They take a chingo

Garbo

Sloooooooooooooooooooooooooooooow

Good plase

Good working environment.

This is where I work

They work very organized

Job

It doesnt work long