Twice I hit a drainpipe right outside my garage that left white paint on the right rear side above the tire. I brought the car (Tesla red model 3) to Concours. Doug and one of his guys were completely successful in removing the white paint and touching up the red paint in a little area. I am very happy with their work. I was so depressed about my parking errors and appreciate their kindness to me during my visit. Below are photos (shadows from my garage).
Great service Doug did the ceramic coating on my 2020 1500 Denali pick up truck. It looks wet wet its black on black. Thanks Doug. 🤙🏽🤙🏽
I wish I could give 4.5 stars. The paint and the interior look great! They made me like my car again, and they got the ugly stain out of the drivers seat. But I wish the little details were taken care of better. Like moving the drivers seat back to where it was, putting my phone mount back on the dash, and readjusting the mirrors to their previous location. I prefer service shops and detailers to be imperceptible that way. I will continue to go back to them though.
Doug and the team did an incredible job on my new Tesla model 3. I brought it in for ceramic window tint. I liked working with Doug since he explains everything to you but isnt pushy with selling any certain product. Additionally, he makes sure the job on your job is perfect. When applying the film to the front windshield, they had to scrap 2 pieces because of small flaws (the model 3 has very large and curvy windshields which makes applying film in a single piece very difficult). Doug had it redone until it was perfect. Pics below: IR45 on sides and back and IR75 (basically clear) on front.
Very honest and fair.Did not just take my 💰
OUTSTANDING service and quality work.Military family moving to Hawaii. Shipping car out of LA. Needed it cleaned. Wandered in off the street and Doug & Team took care of what I needed.I’ve watched Soldiers at the wash rack and in motor-pools cleaning vehicles. You can always tell when they are cleaning the vehicle they are assigned as a crew member....because they go into another mode of detailed cleaning. It’s their vehicle; they live, fight, and die on it. They want it clean.As I watched the staff clean my car, it was eerily similar. They treated it like it was their car and would drive it home when complete. If I had another hour, I’m sure they would have continued to wipe and work the tiny spots they saw.Will stick in my brain housing group for how a business like this should function and serve its customers.Professional workTop Notch Customer Service
I have been thru many auto detailing/car wash shop by far this is the best on my opinion. But its a little bit pricey $45 for a car wash as the saying goes you get what you paid for. The result is phenomenal mostly high end cars used this shop thats why this guys are knowledgable with their trade.
A couple of years ago concours put some ppf and ceramic coating on my car. Had a very positive experience then. That positive experience continues today as I came for a check-up on the ceramic coating. Received complementary carwash.
Great job on my carIt looks brand new.
Great customer service and excellent job applying protective finish. These guys are truly expert craftsmen and they take the time to get every detail done exactly right.
Had a clear bra, tint and ceramic paint coating applied to my 2019 WRX. Its been about 6 months, and I have to say I am amazed by the quality of Concours services.Only thing I wish was that I got the whole car clear brad!!Would recommend Doug, Matt and their team to anyone I know.
Great place! Just had my car detailed and Doug was absolutely wonderful. He was quick to respond to my request for a quote and contacted me with updates on my car the whole time. He is even doing a follow up to make sure that everything is up to his high standards. Amazing customer service and outstanding work was done on my car, which I knew was a tough job to begin with. Would definitely recommend and I will return with other vehicles, for sure!
Doug and his crew are FANTASTIC! Everyone is friendly and polite and, best of all, very detail-oriented! My car looked new after they were done with it! I previously tried to get another guy to come out to detail my car but he was a no show TWICE, claiming it was due to miscommunication. Not the case with Doug -- one call was all it took to schedule and get my car done. Doug is honest and his prices are fair. He didnt try to push products or services on me. I am telling all my friends and family about what a great job they do at Concours Auto Spa!! Doug -- youve earned a customer for life! Thank you!!
Service was great. Price was fair. The owner was very nice and friendly and provides free rides to and from my work which is really convenient. I got the exterior only package and the car looked great. Paint, exhaust, windows, small details all looked great. They even did a quick inside clean for me which was cool. When I left i noticed a small scuff that they missed, but I brought it back and the owner quickly had his guys buff it out in minutes. Definitely will be going back to them!
Got a ride to Concours Auto Spa to pick up my car after getting the exterior detailed, and the first thing my friend said was Your car looks like its new!Love my old school Camry even more now! Thank you to the guys at Concours for making my car look great & for making the whole experience pleasant and easy.
5 star service. Great attention to detail and fair pricing. They even went the extra mile and did my headlights for free! Doug the owner was kind enough to drop me off at work in the morning and pick me up at the end of the day and really worked around my schedule.Look no further if you are looking for a top notch detailing service in the Torrance area!
Amazing work! Brought my 2014 Camero SS to get a detailed and got more then what I expected. Normally go to the local car wash to get what I thought was a detail but once I was shown the difference Ill definitely be bringing my cars here instead. Wonderful work guys thanks again!
Doug and his team made sure that I was completely happy. They used great skill and diligence in cleaning and deodorizing the interior of my car. They were also highly accommodating in transporting me to and from their shop.
Great job on inside and outside, gave my car a shiny finish that looked brand new. I had tons of bugs and tar on my bright white vehicle and I saw a dramatic difference when I came in to pick it up! A+
Awesome job guys I appreciate you for taking the paint off my car! Thank goodness I found you! I will definitely recommend you to everyone I know! Thanks again!
I brought my Maserati into Concours Auto Spa because it had a lot of road rash and damage from driving around. It also came to my attention after they gave it a professional look over that I had a lot of swirls/scratches on my paint job due to being washed improperly. Im happy to say that when I picked my car up, I was floored by how it looked. It looks better then when I got it!! Im really satisfied and would recommend Concours Auto Spa to anyone that cares for their car enough to want it taken care of properly.Thanks Doug!
Definitely want to say I had a great experience!!! Doug and his crew of experts are exceptional in their craft. As a fleet owner, I frequently have customers rent my vehicles leaving uniques stains and messes that I dont want to even touch. This last one was out of this world, some mystical unicorn type mess. Went on Yelp, saw their deal, and bought the $75 voucher. Now before anyone purchase this deal, please understand the voucher means $75 off what ever service you choose. It doesnt mean the entire detail cost $75. Im glad that Doug relayed that to me before I came in. Gave him the voucher, and the rest is history. Just fantastic service all around!! Doug, cant say it enough, he is an extraordinary guy and his staff is amazing.
Doug gave me an awesome deal for interior + exterior cleaning. He answered all questions I had and explained to me the process for each type of cleaning. They made my car look as if I had just bought it, that was 5 years ago! Great service and great guys. Thanks Doug!
The staff was very professional and the experience was very smooth. Everything was explained and I was never left guessing. The car looked great and they payed attention to every detail as promised. I highly reccomend and I will be bringing my wifes car soon.
They deserve 10 stars! Concours is the BEST car detail Ive ever had in my life! Doug and his team are a CLASS ACT and TRUE PROS! My 1997 Camry XLE looks BRAND NEW! His entire crew are TOP NOTCH and outstanding. They are HONEST and take their jobs very seriously. The CUSTOMER SERVICE is FANTASTIC! Everyone I dealt with was POLITE with MANNERS and couldnt have been NICER! They gave me a ride home and picked me up when my car was finished. They are worth every penny, and TRULY CARE about their customers. I will never go to another auto detailer again and will be a customer for life. THANK YOU so much Doug you guys are AWESOME!!
Everyone here is very professional and courteous. Im extremely happy with my car detail. I can not recommend them enough!
Had to bring my leased car in for detailing before returning it. The guys did a great job! Highly recommend. Thank you!
Best experience ever. Jacob and his team did a great job at a fantastic price. I would give them 5 stars plus.
Great service
I parked my Alfa Romeo under a tree overnight not knowing it was going to rain. Big mistake. Car looked like its been in a mud bath in the morning. I stopped by Concours 8:30 in the morning for the basic wash without any appointment. The owner was able to took me right in and had 4-5 guys work on my car. I was in and out within 30 mins. Great service and clean shop. Ill definitely come back again.
Always go above and beyond in terms of making sure the car is in tip top condition. Best car wash I have ever been too hands down.
Awesome service! Made our 2006 Honda civic interior look so much better. Only took them 4 hours to complete. Wow!
Just got my charger detailed & it looks better than when I got it from the dealership! ! Will go back soon for that awesome coating! ! Thanks for the ride back to work doug!! Appreciate it!
So, Ive read a lot of glowing reviews on Yelp and decided to trust this shop to perform a detailing work on my 2018 BMW 540. Guess what? Glowing reviews arent always what they seem. In short, stay away...Heres the story.Visited the Concours Auto Spa on April 30th, 2019 to remove spray paint particles from the structural paint job in the parking lot at the workplace. Quoted $550 for the job which I agreed upon. Left the car at 9:30AM and got the call back at 4:00PM to pick up my car. Upon arriving at 5PM, there are still lots of paint particles to be removed and nowhere near done. Left the car over the weekend and still wasnt completed, only to find out there are now severe scratches on the front windshield of my car, due to using the razor blade you find at the general store to remove the particles.. Nope, the shop of such so-called caliber of the finest detailing did not bother to use the professional grade glass scraper, but decided to use a razor blade to work on my car.However, thats not even the main issue. Doug, who seemed to be an owner or manager of this place, now decides to evade my concerns and blames it on how all of these light-refracting deep scratches are somehow caused by my wipers, rocks on the road, and etc. As insulting as it already may seem, Doug decides me to hand me a piece of a razor blade and asks me to replicate the scratches on my car on my own... Then, he proceeds to tell me how there are no scratches on my side windows, trying to validate how his shop is at no fault for making severe scratches on my front windshield... A so-called pro who owns or manages a detailing shop probably knows how they are not even the same type of glass and how they differ in relation to the scratching properties. After a few minutes of blank stare, then he proceeds to tell me he will replace the entire windshield the following week. The cost to replace the windshield was $620 according to Doug, which he agreed to pay. However, in suspicion, I visited the dealer to find out the price for the genuine BMW replacement part, which was the only option since my car is a lease, and was quoted for $2286.22 in parts and $1075 in labor.I then return to Concours Auto Spa to meet with Doug with the quotes I received from the BMW dealer to further discuss matter. As soon as I hand him the quote from BMW, he flings it right back to me and decides to give me a funny look, like that would intimidate me somehow. Well, maybe I shouldve just flung my money when I paid YOU the $550. It was not even about the money nor the repair at this point. I was in utter disbelief as he displayed such hostility towards me when I had a legit concern for the $620 cheap job repair on my recently leased vehicle, which I would be fully responsible for come the lease maturity. Then he tells me theres no way to get this fixed at the BMW dealer and my only choice would be to fix it on coming Thursday at Safelite Autoglass for $1335.72 as that was the best he can do. Again, he decides me to fling me the appointment slip across the desk and just shows himself out of his office.Sure, the BMW dealer does cost more than what Doug suggested, but there are reasons why they cost more (genuine part, warranty, etc). I could say the same thing about Concours Auto Spa and how they are hyper inflated in price, especially at the quality of the jobs they perform. The reason I chose Concours Auto Spa, even at the higher cost in comparison to other shops, was the quality of reviews that gained my trust. I understand the things happen in the course of operating a business, but if this is the way you treat a customer when your job goes bad, it clearly shows you have no business of operating a business.I am sure they do the fine job most of the time. No doubt they would be as courteous as they possibly can be when the job goes great. But, if you are one of the unlucky few as I am, be prepared for the denials, excuses, blames, and hostilities that entail endless frustrations to come.
This place is awesome. My car looked like it came off the showroom floor. Will definitely be coming to these guys again.
A heartfelt thank you to Doug and the young men at Concours that saved us from disaster. We have a brand new car that we took out today had a lot of fun with the kids, maybe too much because one of them was sick in the car. When I say sick in the car I mean everywhere, seats, carpets, vents, windows, dash, ceiling and many other areas that we didnt even know existed. We called Concours at 6:30pm on a Friday night and they were gracious enough to stay open for us. They did the unthinkable and found every drop of nasty mess. We are so grateful to the wonderful service we received and we will continue to do business with Concours which will hopefully be much less disgusting. Thank you again!
Truly exceptional service!!!! I was looking for a detail company in the South Bay to detail my 98 Silverado and polish my stubborn billet wheels that i let get oxidized over the past 2 years. I came across Concours Auto Spa on yelp and Google, and after seeing their stellar reviews and website I decided to give them a call. The call was answered by the owner himself Doug. I explained what I was trying to accomplish and how bad my wheels had become. Doug was very friendly and offered for me to bring it by so he could evaluate the condition. I scheduled to bring the truck by on a Friday afternoon, but due to work I was running behind. I put a call into Doug to let him know because the shop was going to be closing soon. Doug invited me down anyway and stayed open late to meet me. He was very inviting took a good look over my truck and explained what they could do for me. At no point did I feel like I was being soldor rushed (which being there after-hours I really appreciated). Doug knew his product and craft very well and instilled confidence that i had called the right place. We made an appointment to bring my truck in for the detail. Doug kept me in the loop through every step of the process. They really went above and beyond what I was paying for to get my wheels restored, and best of all they had a coating to make sure they stay beautiful for 5 years!!!! I cant thank these guys enough for treating my old truck like a show car and really giving it all the attention it could ever need. I am beyond impressed with how my truck came out, and I have already started using them for my other cars. No need to go anywhere else!
Best car wash Ive ever had. $35! Will definitely go back for detailing.
Excellent Staff & very Professional. I have not seen my interior look so new since 2012, Just like new 2016. Thank you Concours Auto Spa!!
Fantastic experience with Concours Auto Spa. I dropped my car off to be detailed, and Conciurs made it look brand new. I highly recommend their hand wash and expert detailing service!
I would like to give praise to a company that stands for and practices Customer Satisfaction.Concours is the best detail company I have experienced, in the South Bay, in 20 years. They are very through and attentive to the smallest detail. They did wonders with the used truck I just purchased and literally took or made it look 5 years newer. Thank You Doug, Jake and the rest of the crew at concours, I look forward to working with you guys for many years in the future.Gary Loretto
Hands down best auto detailer I have ever been to! Professional and friendly - they brought my paint back to life. My car looked Brand New!!!
I was going to go to my normal car wash place to get an exterior detail. I wasnt super happy with them, but it was a convenient location so I thought meh. I decided to call around and find prices of other local car washes. I called one place that runs coupons all of the time, and they quoted me $240 (their website says $150.) i called concours, and asked about an exterior detail and basic interior cleaning. $110. done!when I got there, I realized that this is not a car wash! they call it an auto spa for a reason. the cars sit inside an area like a garage and they hand do everything. all I asked regarding the interior was to clean the cupholders well (a drink leaked and it was icky.)they quoted me two hours and were done half an hour early due to putting a lot of people on it when an appointment didnt show (I was just a call in and stop by, not an appt.) they did a great job. the owner walked me through my car and when he noticed something wasnt shining, called someone over to polish it just a bit. he opened the door, talked about the swirl marks (I know I know) and talked about how long the wax was going to last. even though the exterior detail only comes with a very basic interior cleaning, I still noticed that my side holder on the door was clean and the guys went out of their way to clean my dash (I have a very shed-worthy pug.) and, the cup holders are spotless!they use square or some app, so a tip screen comes up. the owner told me it was automated and that I didnt have to, but that they do pool their tips. well, I personally love it when the screen is included. besides, what jerk doesnt tip when people work hard?!my little electric fiat seemed a little out of place with a vintage Porsche coming out right before me lol but I highly recommend this place for a detail. they also do paint restoration and ceramic treatments, if you like the fancy stuff or need help with an older car.
Love the detail they did on my wifes car
Concours Auto Spa did a fantastic job on my car!! I love it!!!!
Fatal service