Amazing experience. Came here for a quote after the dealership told me I need some brake work. They beat the dealership price by 30%, got me in the next day, and had it done at the exact time needed. Will definitely be a repeat customer.
I had the best experience at this place they are very friendly and knowledgeable of what they are doing never felt so comfortable getting a service on my car as I did today as a woman mechanics always try’s to take advantage i was having such a bad day and I end up here cheaper than jiffy they wanted to charge me double of what I paid here I would most definitely refer all my family and friends here.
Pleasant experience, fast friendly service at a good price. Will go back again.
Connor was fantastic as the face of this business. He was clear and honest. I was recommended to go here from a friend since he also had great experience here. I dont mind spending money to maintain my vehicle, but I cannot stand going somewhere and feeling like I am being ripped off with unnecessary repairs. This business was not like that at all. I felt I got exactly what was needed and nothing more for an honest price.
Excellent service, quick, detailed explanation with quote, a major job done professionally and with great quality on new products. Time in at 9:15am done with a major brake job by 12:30pm.Very blessed! God Bless Brake Check. Guaranteed quality work no matter what State I’m in!
I had a great experience!! I went here for a alignment it cost $69.88 it took an hour. The service was quick and easy no up selling I got what I came for.
I wish I could do all my vehicle maintenance and repairs with Brake check but like almost all auto repair shops, they dont do all auto work. Theyre very professional, treat you with respect, and their service is quick. They take time to explain what the problem is with your car to you. They did a good job of explaining my brake problem to me in detail. They dont overcharge. Ill go there again and again
I took my 2015 Dodge Ram 1500 Eco Diesel too them for my brakes fell off my truck while driving and the caliper and mounting bracket rotated to the bottom of my rotor, if you know anything about vehicles you can only imagine.Conner was tremendous help, with honesty,professionalism and his outstanding staff his technician had my truck in an out in 3 hours. They came across an issue with my steering knuckle and was able to get it resolved. They changed my brake pads, caliper & mounting bracket. Very reasonably priced, high quality work. 10/10 would recommend to anyone who needs automotive services.
I had a wonderful experience at Brake Check. The customer service was great and personal which made the whole dreadful process of getting a brake service enjoyable. I also liked the fact that my technician took me to the bay and showed me exactly what the problem was and went over all my options and the best route to take.
I had the best customer service, Connor went above and beyond to help me in a tough predicament where I needed work that cost more than I had. He was still able to make it work for me. I highly recommend this business and location
Took my son’s CRV in to have the brakes looked at. The BC team was great about getting me ahead of time, diagnosing the issue, and fixed the problem within 1.5 hrs. The app made the process and info on my repair very easy to follow and track. Good job, Brake Check Tomball!
Great Experience! Recently had my steering out of whack, and they were able to fix it, and also align the other wheels while they were at it. I expressed concerns about a back wheel that appeared to be shaking while driving at speed, and they gave me some paperwork of the measurements that they look at, as well as lifted up the truck to show me exactly what was going on, and showed me that they could not find anything that was causing a shake. Treated me like a human being, and did not charge an arm and a leg for quality service. Thank you Brake Check!
Alex the store manager was fantastic and very professional. I screwed up my appointment time and they were able to accommodate me anyway. He even saved me $140 off my quoted price, because upon inspection, it turned out that replacements werent needed except for the rear pads. Just rotor resurfacing was all that was needed. I like that he didnt go overboard with trying to upsell and just recommended what was relevant.
Ive had the same excellent experience every time Ive been here. Alex is friendly, knowledgeable, and gave me accurate and honest evaluations of the issues. He did not try to charge or scare me into getting unneeded work done. The estimates were all fair. I will be coming here for future work.
Fast, Friendly and Affordable. What else is there! Want even Brake... it was a oil change and tire rotation
This is the only place I will bring my cars to from now on. The guys guys there are friendly and extremely helpful. They took me out and showed me what was wrong and needed fixed immediately explaining it so I understood. They didn’t try to sell me anything I didn’t need extra.
This is my first experience with Brake Check. I contacted Connor at the FM 1960 location. He was courteous and answered my questions.He was empathetic to my last minute service request, and while he couldn’t handle my service at his location, he directed me to the Tomball shop. Again, Luke, was courteous and professional. He was able to provide the service in a timely manner. He showed me the work that needed to be done and handled it with expedience.I’m very pleased and impressed by the quality of the people representing Brake Check...and I highly recommend them!
Very nice and detailed on the issues on vehicle. Reasonable prices.
I needed a torque down on my lug nuts and these guys openly helped thanks to brandon in the front and another tech who i forgot to get his name thank you guys great attitude and had no problem helping thanks again!
Always a great experience at Brake Check -Tomball! Labor and customer service, always great!
I went there for wheel alignment and they were very helpful and professional. They did a really good job 👏.
We were in town from out of state and started to experience brake issues. We looked at several places and based on reviews, we decided to go to Brake check! Wow, we are very glad we did! Alex and Luke were amazing and very good to work with. They installed new brakes while we attended a funeral and had our vehicle ready for us when we got back. The cost was actually lower then it would of cost us back home. A month later, we are very pleased with our new brakes.
The thing I didn’t like Is I had to wait almost 2 hours,I came here before and it took like 15 minutes to do the alignment.Other than that is a good place with a good price .
I called Brake Check early Friday afternoon to confirm what time they open Saturday since they said they were too busy to take it Friday. They informed me they would open at 8:00 Saturday morning, so I arrived a few minutes before then. When I arrived there was another customer already waiting because the sign on the door states their Saturday hours are 7:30 - 6:00, and the customer had arrived at 7:30. The first technician finally arrived at 8:30, but had to search for a key in his truck to open the building. A second technician arrived at 9:00, but no sign of a manager. Since there were already 5 persons awaiting service by then and still no manager, I knew it was going to take quite a bit longer before my service was completed, so rather than wait I called for a ride and said I would pick my truck up later rather than wait. I would have thought when paying the fill-in manager several hours later he would have automatically offered a small discount knowing what took place that morning before he arrived, but there was no discount offered, and no apology either. A very small discount or even an apology can go a long way to keep a customer happy after they’ve been inconvenienced by the store. Last time I had work done at this store I had to loan them a tool to remove the hubcaps on my dually. I may be looking for another shop in the future.
Guys were honest, friendly, professional and didnt fix anything more than they needed to
I called several places and Brake Check had the best prices for brake pads. We ended up just waiting there and they got it done quickly.
Love Break Check. They were very friendly and professional. The shop was clean and well organized. Alex was very thorough and explained everything to my satisfaction. Will recommend this place anytime. Thank You!
For my first time on changing my brakes, it was the most professional, informative and friendly experience. Brake check has me as a loyal customer. Thank you to, Luke, the gentleman that helped me. You were so kind to explain what I needed and why.
The manager provided excellent service. He reviewed options and rhe best recommendation. The service was prompt and thorough. There was noticable improvement to my cars braking.
Love coming here! Luke is always very helpful and always welcoming. It’s hard to find that at other places. Very pleased with every visit
Worst car repair service I have ever had. Simple brake pad replacement and repairs to my calipers resulted in returning to the shop 3 more times for a total of 15 hours of additional repair work to fix problems from the initial work. $750.00 later my calipers are still not fixed and the 3 different managers that have run the store in the last 7 months refuse to fix it. Unprofessional and misleading managers all blame the problems on previous staff, yet do not honor their policy to get it right as their motto claims. Corporate management also does not protect customers from the poorly run shop. Best advice would be to use Kwik Kar on main street or pay more at a dealership for repairs and staff you can trust!
Fast, friendly, and clean shop. Thank you
Great group of guys that work here. Super nice & willing to explain what exactly they find wrong with your car/truck.Luke was a big help for me when I took my Tahoe in for new brakes.
Honest and very knowledgeable. I love that they actually take the time to teach you and make sure you understand exactly what theyre going to be doing to your car.
Fast, efficient, honest, and affordable! The employees went over and beyond to explain everything to me and allowed me to say out all of my options. Mr.Tracy is an amazing service manager, very informative, and really knows what he is doing. I will definitely be returning for all of my vehicle needs should the need arise.
Brakes were fixed in less time than they said. Happy about service and would suggest warranty on work for peace of mind.
Communication is great, the employees here have a great attitude and they do great work. I will be coming back for their other services aside from my brakes.
In the past month I’ve brought my GMC Yukon into see Tracy and his guys. I am beyond impressed with the service and dedication they show to reliable and amazing repairs. Two completely different repairs done, one on brakes and suspension the other on a major oil leak. Luke and Tracy took great care on the recent oil repair and I feel confident in the job they’ve done. Brake Check is more than just brakes, I highly recommend. Thank you guys and Merry Christmas🎄
I went there with my tire literally fallen off. Even though it wasn’t something they usually do, they fixed my car in the middle of the parking lot since we couldn’t move it. Great service! Special thanks to Brent and the other tall gentleman that made it happen!
Honest crew, and quick work!
Awesome job on my car. They were straight forward and honest and didnt have an issue answering any of my questions.
I have been going here for about 6 years now and never have had a problem. Their customer service is always the best. Today Luke and one other gentleman helped today with an oil change. They weren’t pushy about trying to sell me anything I didn’t ask for. I had my 4 month old son with me and when he spit up on me Luke jumped up and provided me with paper towels.Thank y’all for your quick service!
Quick service, fair price, wouldve been 5 stars except I saw an employee in my car without a mask. With COVID going on, would expect mask and gloves when sitting inside a customers car. No complaints about the brake job.
Most amazing experience with these guys ALEX IS ALL AROUND AN AMAZING INDIVIDUAL SO KIND #1 CUSTOMER SERVICE EXPERIENCE
Alex was great and accommodating! Great service
Tracy was awesome and very helpful. Explained all my options and gave me good ideas for exhaust systems as well. Will go back again! Thank y’all for everything. 🤗
Incredibly professional and accommodating when I showed up early to my appointment.
Awesome service. Very professional and fast. I would use them again.
This place was great! I had just bought an RV that was completely rusted underneath, barely drivable. In 1 day they got it ready, at a fair price, to drive to Austin. Wish I lived closer to this shop, would definitely go there again if in the area.
I knew my brakes were bad just didn’t know to what extent. They offered their free inspection and instead of just talking about what they found they took me out to the car and showed me everything they had found. Not only were the brake pads non existent but my rotors were messed up. They helped me find a solution and fixed it up even though I didn’t have an appointment. Completely fixed rotors, and lifetime warranty brakes at a reasonable price compared to others. I will definitely be going back with my other car when needed.
The guys here at Brake Check did a fantastic job on my brakes and rotors w a lifetime guarantee at a great price!!
Fast and reliable. They dont nickel and dime you, or pressure you into buying unnecessary services. Dropped off and picked up same day with no appointment. Will definitely use their services again.
Awesome service every time.
They got me in immediately, and texted me before the originally estimated completion time to tell me it was ready
Tracy was great at customer service, thoroughly at what he does. He is very friendly, also help me ordered chickens next door for me when I told him I am hungry!A+++ for my experience!
Stopped in for some quick work on my parking brakes. In and out quick.
Alex is very professional and knowledgeable. Would recommend 100%
This company is a joke. I tried using a different location after the last one robbed me out of $400. This location did not correctly identify my issue, did not honor my warranty and wanted me to pay more for the mistake made at a different location. I suggest taking your car to a real mechanic.
Tracy and his teammates were very through in both there inspection and the diagnostics of my vehicle. So I would have a proper knowledge of both my problems and the costs involved in repairing those problems. They then proceeded to repair my vehicle based upon my decisions and the budget I had available. I appreciated there professional advice, and their workmanship in fixing my vehicle. Yes I would recommend the Brake Check in Tomball texas to help anyone with there vehicle needs.
Exelent service and the casher
Hate this place... the employees are rude and seem to not know much. I gave 1 start bc I had to 😒
Luke the manager stands by his word it means alot good place to use!!!
They did an alignment for me this morning. I told them I had work soon so they made my visit fast! They did an amazing job and I would recommend this place. I’m definitely coming back for future maintenance. Thank y’all so much!
Alex was very professional and found the problem I was describing. Ive been going to the Tomball, TX Break Check for over 20 years. I have nothing but great feedback to offer you.
Prompt, courteous, honest, and took the time to explain everything to me and why it was needed. Highly recommend them.
Great price and decent wait time. Only downfall they had was they left a big grease/oil foot print on my drive seat floor mat, and there were grease/oil finger marks on my hood.
They didnt have time to get me in mainly my fault so I really have nothing negative or positive to say. About check brake
They had me in and out very quickly, that means a lot to me.
Love this place Johnvee always takes care of my car
I was truly impressed with how fast my oil change was done. I was in & out in less than 30 minutes & there were already other customers there.
Top notch pros...helped my son out with an alignment after we rebuilt his front end. Told him the alignment was close enough and after perfecting it, didnt even charge him. I will trust any work I need done to this Tomball, TX location and be sure to recommend their services to friends and family- Ill also be having my company work truck serviced there for upcoming brake work. First class.
They are hard working and service was very fast
Thank you Mr. Tracy you and your crew are awesome! I will definetly recommend your services to all my family and friends.I am so happy with Brake Check and its employees. 😊
Great customer service and very knowledgeable staff in and out service and manager explained procedures that can be done to my vehicle great job
Came in minutes before closing and needed an alignment. Gianni and his employee were so kind and told us it was no problem. They stayed after hours to help which I really appreciated on a Sunday!
Good work dependable and take care of the customer.
Went in for a wheel alignmentWas told I need extra work done to make that possible that they would do for extra fee gave them the thumbs up to do said work that they wasent able to due bec they couldnt loosen a boltThen they offerd to just do the alignment and wish me good luck and then told me they wasent able to complete that as we because they couldnt loosen somethingGuy was niceBut seemed like he just couldnt do his jobWould think twice about returning
Had to replace my brake pads and front rotors. The work they did was fine, but the wait time was ridiculous. I was told 1 hour 10 min when I got there. 5 hours later it was finally done. Many times when I would look into the shop the mechanics were standing around not doing anything except playing “basketball” with trash into the 55 gallon trash cans. I had to ask several times for them to please get my tires back on. Very frustrating especially considering the good reviews. I will not be back.
Alex took great care of me AND my car.
Just dont get me started... They fixed the issue, didnt apologize and did a terrible job communicating. We wont be back. Save the comment about contacting us or me not being in your system... My husband is in the system not me. Hope you all improve on calling people in a timely fashion and not making excuses or getting answers out of mechanical who clearly screwed up and didnt test drive something before saying it was safe and they didnt eat drive it.
Quality and knowledgeable service. Staff was friendly and professional especially Luke!
Very good service. Clean office. Great staff.
Excellent service, very professional and very nice people
Great customer service. Dependable. Reliable. And honest.
Fast service professional treatment good price
Tracy went out if his way and stayed late with his co-worker(I forgot his name) and got me everything I needed. I am very grateful.
Great service and good prices.
This is the location we always come to. We had the privilege to deal with Sam today and his customer service is on point, very friendly and thorough. I highly recommend this location. We have never had an issue with our oil changes and I love that they fill the tires up and give us options and updates on what to do with our vehicles. You NEED to check this location out! Thank you guys for great service!
The gentlemen working were very professional and helpful
Brought my car here for brakes knowing I needed them all done. Process was fast and efficient, but most of all affordable. Lifetime warranty on the pads, and an oil change while I waited - this place is great! Gary was helpful and very nice. Didnt feel sold on anything, just what I needed.
Great service with solid recommendations. Didnt try to over sell me while personally showing me what my Jeep needed for better brake performance. Other than their AC being down at the time, I recommend this location as they provide great customer service. Down to earth service is hard to find these days.
I have been here several times with different cars. Usually get in and out very fast. Gary does a great job explaining everything and doesnt push repairs unless you really need them. Have a lot better experience her than other chains for less money.
My favorite place to bring all of my family’s vehicles. They are always honest on time estimates and ensure that you are aware of what’s going on with your vehicle. Best location in Tomball/Spring Area!
We always come here. The service is great and we can always rely on them to do a great job. Gary was very helpful!! Recommend this place to all my friends
Far and away the best customer service I’ve ever received from any mechanic shop ever. Manager Sam and his super professional team took care of me and my vehicle from the moment I pulled into the lot. I went in knowing I needed a lot of work but Sam broke it down for me, helped keep things affordable and I left knowing I was driving a much safer vehicle than when I brought it in. Thanks so much, Brake Check!
I watched one of there young technicians stall my vehicle 5 times in a row while in the air on a lift... I literally had to go out into the shop myself to back the car off. This location is pathetic
Gary is such a great guy! He went out of his way to have me seen in a timely manner even though they were very busy on a Saturday afternoon & guided me through from start to finish with my vehicle. He took all of my anxieties away with his calming and reassuring demeanor.Charles took great care of my brakes & rotors. You can tell by his attention to detail that he takes pride in his work to be able to keep their customers safe on the road. Couldnt be more thankful!
Best price..even if i had a 2in front lift...price stayed the same not like the others(NTB)
Quick service .very honest. great with the virus outbreak. Very professional