The guy was very personable and knew what he was doing. Offered a couple of options and did not talk down to me. I was very happy with my service. I would not hesitate to use then again

I am so disappointed and undone I still cannot even express the words of my distress. I WAS a decades long customer until July 25th when I still as of yet have Not received a return phone call about the lack of AC. This company and at this point I use the term lightly, came to my home 3 times in less than a month costing my over $1200 and soon as the temperature rise, the hottest time of the year- no air. I called spoke with the pleasant receptionist explained all this to her. It has been a MONTH and No One has called or came. Again I still have yet to find the words of my frustration in the English language. When I find them, I will add them later.

I had them out September 1st because there was water coming from my furnace. The tech spoke down to me and was rude, but he said the culprit was two parts that needed replaced. $355, parts replaced, done. Next morning there is more water so i call again. They send a different tech out, who was very nice and the only reason i am giving two stars instead of one. He explained to me that the issue was a bad drip pan and coil, and took the time to show me the issue. He said i would need a whole new furnace and a/c unit. I was upset i had spent so much the day before for nothing. He took my number and email, and said i would receive a call and email with an estimate for the new units. I have received nothing. I have called three times and am told the person i need to talk to is on the phone but i dont get any call back. I ended up having another company replace everything for me yesterday...i couldnt go any longer cleaning water up three times a day, i was worried about structural damage.Edit from the response....i checked my spam, nothing. And still no return call.

I had a different company come and install my new ac and furnace in April. After a few months I was having issues with the air conditioning as well as the person who installed it, I decided to bite the bullet and have some one else fix it and I’m glad I did, I called Blu flame at 1030 in the morning and they were here by noon, They sent there service tech Bob who was very helpful in solving all of my issues I had with the other installer . He even pointed out some issues that the inspector missed, I wish I would have just given Blu Flame a call in the first place and I will be using them from here on out👍🏼 Again thanks to Bob at Blu flame for helping with my issues

Bluflame came out to our home within an hour and competently fixed our furnace on a bitterly cold winter day. Highly recommended.

So helpful! They didnt have the part i needed in stock but they took the time to look for the part(even though i gave them the wrong part number but finally found the right part number). Anyway i was on the phone for awhile with them but they were very pleasant and helpful

Above and beyond! I badly needed a part for a sick furnace these guys made it happen. My family is warm on this December night. And a reasonable price too!Cheaper online will NEVER beat having it RIGHT NOW, or having someone work to help you out when youre in a tight spot.This is why I SUPPORT LOCAL BUSINESS! And you should, too.

They came out and repaired their mishap. Did not charge me for it. Was honest about the situation and did not try to place blame on me.

Great service if they dont have the part that will find someone with the part

They were helpful,but they didnt have the correct part i needed

Called and the tech showed up on time. Said it was a circuit board- 700 bucks he fixed the problem and left happened again right away. I called then another service charge for a second issue . They didn’t fix it the firs time - how can that be . I fixed it myself by replacing a $20 thermostat . I Got ripped for 700 bucks the way I see it when it was a simple thermostat fix all along.

The only place that I’ve found in Toledo that regularly stocks HVAC parts when I need them the same day. They helped me find the right igniter for my furnace and had it ready for me when I arrived. I’ve come here for flame sensors and other parts before and would definitely recommend giving them a call if you just need parts.

Very professional technicians. Kept work area clean. Answered all questions I had. Instal is neat and tidy. GREAT JOB!!!!!

Owner McDonnell is rude and a know it all. Likes to belittle people with his so called knowledge. Eric on the other hand, a polite young man resemble Tony Romo should take over parts counter, way better or man. Ill be going to Masserats for propane and Johnstons for parts till McDonnell retires. Dont need harrassment on top of appliance problems.

Had a technician come out a week and a half ago. Charged $95 to “diagnose” the problem and told us we would hear from someone with a quote the next day. Never heard anything back so we called them for follow up as our steam boiler was leaking and not working. Normally no heat would not be an issue but temps were dropping at night and I have an 8 wk old. Long story short we never heard back from them despite reaching out twice and being told we would get a callback within a few hours. Totally unprofessional. Had another technician come back, repair the problem the same day and charged us less than half of what BluFlame quoted us. I would never recommend them or use them again.

We had them repair a humidifier after another company was charging us but failing to either maintain or repair it. Blu flame was professional, prompt, and did in one hour what the other company couldn’t accomplish in two visits.I’m sold on this company. They are a little pricey, but you get what you pay for.

We had two 5 ton air conditioners taken off our roof and replaced. They were up and running within hours. The crew was super nice, explained everything that was happening, and they took really good care of us. I highly recommend Bluflame!

Very helpful and easy to deal with. I did not have the right info and they help me locate exactly what i needed so they can. Find the part. Will use again

I had a weird fix with just needing a rubber cap for the drainage pipe on a portable AC unit. The parts were no longer made for this unit and a big box store had nothing that would work. The gentleman in the parts department stayed on the phone with me to get exactly what I needed. Took the time for such a small fix.

Friendly professional. did a great job

I was very pleased at their quick service when my heat went out. They were very reliable and very professional. I highly recommend this company. I have been with this company for almost 30 years and have had no issues.

I was able to call bluflame early one morning when I woke up to a cold house. They had my furnace fixed in a matter of hours. The tech knew exactly what was wrong and got it fixed quickly. They were super polite, prompt and helped keep my family warm. I would recommend them to everyone!!!

Top Notch family owed business. From installation to service, very professional and knowledgeable employees.I would definitely recommend them!Reliable, courteous & professional.

They came out quick, and were honest and professional. It cost less than I was expecting. I have heat again. Highly recommended.

This past weekend our air conditioning went out. It was determined it was not practical to repair being 17 years old. Bluflame put the original system in complete with furnace back in 1999 and did a great job then. I called Steve at 8:30 Monday morning and explained our situation and needs and they were at our house 90 minutes later starting the job. The job was done 100% by 4pm that same day and we love it! It pays to be loyal and stick with a winner and Bluflame treats you the same way. I highly recommend this company for a very competitive price, great service and skilled workmanship. Kudos to Bluflame!The city inspector was very satisfied with the job and said they do nice work! From a knowledgeable guy like him, that is really good to hear.

We use blueflame for our personal residence and all of our rental properties. It means a lot to me as a property manager that I can trust their work. Their technicians are always polite, knowledgeable and super easy to work with. We have tried many different companies over the years and I am very happy to say that we finally found a company we can trust. I always recommend them to others.

Pricing was absolutely crazy!! The guy who came out seemed like he didn’t even know what he was doing, I had to help him myself! Charged me $120.00 to come clean my unit (Ok I can understand this charge), the guy was inexperienced about a boiler as I had to help him figure some things out and had to call someone else multiple times. Then wanted to charge me an ADDITIONAL $420 to change out a $100 part. My unit is a simple unit and the part is right in front so maybe a 20 minute job. Do not recommend at all!

We called that morning and received service shortly afterwards. Employees were very professional, clean and personable. We had a new water heater installed within 2 hours from start to finish. Will definitely recommend Blu Flame.

They were super helpful.Got me fixed up quick, and they really know what they are doing. I dont know what else to say. Theyre awesome. Definitely got my business in the future.

On timeGreat Job pulling out old unit ( clean up work area)Put in a new unit in a very Professional mannerPrice was right and no surpriseDone in one day from 8am till about 330pmThey were just very professional.If you need Quality work at a good price this is were to call.Very happy with everything they did and how they did it.Outstanding workers and know what they are doing and care about what they are doing.

The service guys at the shop on Saturday were able to quickly diagnose my AC issue. They were very professional, and didnt try to sell additional items I didnt need. Seemed trustworthy. I hadnt had a need for AC/Heat shop before now, but I know in the future theyll be the first place I call.

Their crew was kind and courteous and quick to respond, completing their work in less than 2 hours time. The job consisted of tearing out a basement full of old fiberglass insulation duct work not an easy feat by any means. The new work updates our basement even giving it a larger appearance! If ever in need, we will definitely use their service again.

Less than a week before Christmas, my furnace made a popping noise and filled my home with a smoky smell. With two little ones under four, I was very concerned about the cold and about our ability to spend Christmas morning at home. My husband called blue flame at 8 AM the next morning, and by 4 PM the same day, we had a new furnace. Our Christmas will be warm and cozy. Thank you so much, Bluflame!

Best company in town, if you have a problem with your heater or your A/C they know how to fix it. They have fixed both our A/C and heat in the past few years and it was a great experience! They were also so friendly and really good with our dog! Thank you bluflame!

Great service! Needed a capacitor to fix my AC unit. Called at 9:00am on a Saturday, they had it in stock! They sell all kinds of parts to fix your AC, washer, dryer and other appliances. I couldnt have had a better experience with a service company. 6 stars!

It was a quick and painless experience, and on New Years eve too!

Called for service, they got a guy out fast. Had all the stuff he needed with him. Got me running cool again. Will definitely use them again.

Theyre an honest company thats been around for decades. They sell very good equipment do very good work and keep their mechanics well-trained. Im not just saying that....... theyre one of my competitors.

Furnace broke ... They rigged it up (for 300 dollars) said they had to order the part I need.. Took a week to order the part.. Set an appointment for the next day, DID NOT SHOW UP! Then when I call, Im told Im not a priority.. Then they schedule me a week later. (400 dollars). I Feel cheated..

Ive purchased a few replacement parts for my furnace here, they knew what they were talking about and had the items in stock that I needed. I tried out their propane cylinder refill service today, it was great, my cylinder wasnt completely empty so I only paid for what I needed to fill it. Very reasonable!

Its a good place to go when you need a quick repair part or service. Have been going to them for years and have never let me down. Also they dont price gouge.

Came out same day, excellent customer service we were very happy. Great place will use again!

Be careful! They will over charge for labor big time. I will not be using them for anything in the future.

Very knowledgeable and parts were fair priced.

We had Blue Flame come out to my mother in laws home to check on her furnace. They were fast and efficient! We couldnt have asked for better service. Blue Flame has been in our neighborhood for as long as I can remember, they have always been my go to place for heating : D

Looking to buy a Furnace

Price is a little high,but they always have what you need in stock

Had a rental property hot water tank go out on me. Called Bluflame, they were prompt. It was originally misdiagnosed, stopped working the next day. They came back out and then told me it was a manufacturer issue with whirlpool and Id have to cal them. I did, turns out Whirlpool could not help me. I ended up replacing the hot water tank. They still charged me almost $200 for a cleaning and service call. I asked for a partial refund because it was misdiagnosed and I havent heard back. I also asked for an invoice to be mailed to me, and Ive been waiting about a month for that. Will not use them again.

This a great family owned business that has been around for a long time because they install correctly and use quality parts

Weve used Blu Flame for 3 years now for cleanings, full AC replacement, and fixing our hot water heater. Theyve been very good to work with and are great at explaining what is going on and how they intend to fix it.

The diagnostic fee is $95.00, but it doesnt cover ANY work that might need to be done. Even clearing a plugged line that took 2 minutes!! The repair man told us that he had to charge $ 85.00 FLAT RATE to unplug the line because that was the company policy. He was very apologetic and seemed to feel bad that he had to charge such an exorbitant amount for such a quick fix. We agreed to it ONLY because we had already invested $95.00. This company policy is horrible. I called and spoke to the owner to see if she would make an exception under the circumstances and waive the extra $85.00 (as good customer relations) and she wouldnt budge. Im disgusted that we had to pay $180 for a 2 minute repair. We have used Bluflame prior to this service call but we will not be calling them again.

The man that came out to fix my 88 year old Moms furnace was so nice, explained things to her and her caregiver, and did a great job! Very kind and professional...

Got exactley what i needed even though i showed up 5 minutes before closing time with Great customer service

They were very helpful aiding us in diagnosing a problem when they never visited the home. Used a small part they had on hand to help fix the problem at no charge.

Google should allow zero or negative starsI have been working on the house of my fiancé in Sylvania. She had blue flame out to install (several years ago), a furnace, hot water heater and to supply gas to and hook up a new gas dryer where previously she had an electric dryer.Since the first time I was in the house, there was a smell of natural gas. We werent sure where it was coming from. So literally YEARS she has been living with this problem.My first job that I had to correct was replacement of a plugged dryer vent. I know what you are thinking...that happens, not blue flames fault. I agree, however they were the ones who installed the gas and the dryer and then hooked it up to a vinyl spiral wound vent...a definite no-no. So I replaced the duct and was hoping the smell would go with it. No such luck.So looking around her house and the work that blue flame did, I noticed they used this new flexible corrugated gas line. But the install was kooky. The flex line went through a layer of drywall, and emerged on the other side through a cast iron hub ( not sure of the terminology) which was connected to the wall with screws and anchors. I would have preferred a black pipe installation myself.So yesterday I hooked the dryer up after a while without it during a remodel. Immediately the gas smell was back. So I snooped all of the connection points. No bubbles. Somehow the hub had pulled away from the wall a bit so I pulled it out and my fiancé said check the line behind the hub (so that is a connection INSIDE a wall, if you are following along). Initially no leak was detected, until I shot a ton of detector in the space and got one big bubble. For those of you who dont know, leak detector will only work well on small leaks, big ones are harder since the bubble pops almost instantly. I shut the gas off and took apart their fitting, but not knowing the installation technique, I went on a google search. Found the installation manual. Says there is supposed to be a silicone o-ring in the fitting. Guess what? No effing o-ring. no wonder. I was upset about the dryer vent before this discovery. Now I am pissed! It is amazing the house is still standing since the dryer vent was a fire hazard and the gas line was an explosion hazard.Use this company at your own peril in my opinion.Edit: Above I said there should be an o-ring. I may be mistaken, since there are many brands of this CSST material. My guess now (since I have been unable to identify the manufacturer of the gas line and fittings) is that the plastic jacket material should have been partially clamped down by the split ferrule providing the sealing. At least that is the technique for one of the products using split ferrules.However, mistaken or not about the o-ring, these things are true;1 blue flame hooked up all of the gas line2 there was a leak from the very beginning, which she thought was coming from the garage, where the meter is. I think that there was a draw somehow on that part of the wall that was filling up with gas and getting pumped out to the garage3 the leak was massive4 nobody should have been in the house for 1 minute since the time the work was done

Absolutely the best HVAC company in Toledo when. They have parts no one else has.

They were helpful and have a great price.

Needed as part they didnt have. Staff was very friendly and recommended a place to find the part.

They came out to look at our furnace that wasnt working and told us there was nothing wrong with it (mind you it was 45*F in our house). We had another company come out and tell us it was shot. Our landlord would only pay if their people came out (Blue Flame was their people).

Horrible experience. Bluflame ripped us off when our gas was turned off by gas Company because we smelled gas. They came out about three hours after we called there was no mention of what the rate would be for this type of service even though I explained what our problem was and we needed them to find leak/fix leak so gas could be turned back on. Serviceman was very nice polite looked at furnace which is in our home and then the meter which is out in the garage. After he had been there for awhile he told me while he was in garage 20 feet away from me and while I was standing in the doorway to garage that they have fixed rates for this work??? Nothing mentioned over the phone to this fact. HE rattled off several figures while still out in the garage. Saying it could cost me up to a 1000.00 dollars. I said hopefully not that I hope they find it quickly and easily. Which they did. After two hours the tiny leak was fixed (and much of the two hours was spent in conversation -1st with me and then again with my husband when he came home.) I thought great this wont be too bad. I was then presented a bill for $734.00. 57.00 for parts the rest labor. I Have called twice to speak to the owner Julie about this obsessive billing. She told me I could of told them not to do the work once he told me the rates. THESE RATES NEED TO BE DISCLOSED OVER THE PHONE. THEY NEED TO BE REPEATED AND THE CHART SHOWN TO THE CUSTOMER WHO THEN AGREES AND INITIALS THESE RATES PRIOR TO WORK BEING PREFORMED. THIS WAS NOT DONE! I was charged a flat fee of 172.00 to pressure test lines. Columbia gas had already done that. Search for leaks 279.00? ( ~ 40 feet of line to check from garage to furnace) repair leaks 131.00 ? fittings 57.00. PLUS a 95.00 diagnostic fee (Columbia Gas and I already provided the diagnostics) which you would think they a would apply to agreeing to the work to be performed. I NOW KNOW THAT IF BLUFLAME IS at your home for ten minutes or ten hours you are charged these INSANE RATES? Ripping off customers who are at their mercy because their gas is off and they are already there and have looked at the job. THEY KNEW WHY THEY WERE COMING OUT? BUT NO ONE SHARED any RATE AND ESPECIALLY NOT THESE RATES? NOW I know why. Who would have them come out. I WILL NEVER CALL BLUFLAME AGAIN !

Great experience all around!!!!

Called out for service for not AC, they got a guy out here fast and he did a great job. Had my ac back on that same day!!! THANK YOU!!!

They only want to install units that THEY sell. Be ware.

Cheap propane, professional and kind service techs!

10 bucks fill your propane tank for your grill cheapest price in town

Called to get a price on a tank less water heater, guy I talked to didnt even want to help me just told ball park $3,000.

Parts parts partsIm