My experience over the past 20+ years with Lexus of Thousand Oaks has been extraordinary EVERY TIME!There is an entire Lexus team -- who pretty much remain invisible -- who move the cars through the service lines. Every one of them is friendly, respectful and very helpful.I try to remain loyal to my main service technician, CHRISTOPHER DORIA. He is always focused and expert in his service and knowledge. On occasion, I have engaged with other service technicians and they, too, are always helpful.I truly appreciate the excellent service from the Lexus Service Department of Thousand Oaks...thank you!

Lora is amazing. This is the 3rd Lexus I lease with Lora being my sales advisor. She is patient, she is her client’s advocate and she went out of her way to help me with my new car. When I need to get a new car, Lora is the only one I go. She is knowledgeable and very professional.

Nice place and nice people but they purposely screwed me a new purchase and did not adhere to the Costco auto buying program guidelines, over charging me on my new Lexus then trying to hide it with delays and misdirection. My salesman was terrific but disappeared once the sale was done and when I needed him most so he was no help. Thankfully Costco stepped in to secure the promise and lower price of their car buying program. Sure the dealer can pick up a few extra bucks per car but they risk losing a long term loyal customer on both the service end and the potential future purchases from that customer as well as their friends and family. A very short sided approach to business management in my opinion but its their prerogative. I did have a good experience with the parts dept and service dept post purchase but they need to all work together as a cohesive trustworthy entity or the entire company will fail. But then again, for each customer they scare off they probably gain 10 new ones so I perhaps price gouging clients on the sale end could be a lucrative long term pre-determined plan for them. Hard to say. Just watch the numbers and youll be fine there but I prefer to interact with more honored individuals.

I had been at another dealership that I had frequented for over 20 years, trying to get a vehicle for over 3 months, without success. No feedback, no custom service. Then I went to Lexus of Thousand Oaks - a completely different experience. I was immediately greeted by friendly, knowledgeable staff. They were accommodating, and worked with me to get the exact car I wanted - within a week. I was delighted by the huge bow they put on the car when it arrived - I felt very special.I have a new dealership that I will return to and make referrals to in the future. I highly recommend this dealership, the sales personnel, management and financial staff - they are all top tier!

Excellent service, was very meticulous. Very receptive to questions and was patient in answering all my questions. Keep up the great work.

Very good service! Price was reasonable. The service advisor (Bryce) was very knowledgeable and very nice. My car was finished super fast too! Thank you for the amazing service. I met the new Service Director (Henry) and he’s really nice too! It was a Great visit Lexus of Thousand Oaks.

Lexus of Thousand Oaks provides such amazing service! This was my first time dealing with them, and I am 100% going to bring my business here. My salesperson, Ron was super attentive. From the first phone call, to the delivery, he was easy to deal with and showed that he really cared. The finance manager Katie was great, and the sales manager David was the best. They treated me with total respect and care. Loving my ride, and cant wait to do business with them again. Five plus stars all around!

I had been looking since May for a new car for my wife. I researched several brands and ultimately selected Lexus as our go to choice. I then reached out to several dealerships for assistance. Greg Weiss with Lexus of Thousand Oaks was the first to respond to my initial contact among all of the dealerships that I had contacted and then again when I requested their best out the door price for the car that I was seeking to buy.Greg and his team won me over by persistently following up with me in a low key manner and then actively listening to me what I needed and wanted and finally delivering the car as specified at the price that I expected.I recommend and would use Greg Weiss again in dealing with a Lexus purchase or lease.

Great service! Scheduled an appointment online for a routine maintenance. Bryce was my service person who thoroughly walked me through what would occur. Received a loner vehicle of same caliber as my car. A tech stayed late to try and rectify a rattle coming from my clock, which was going above and beyond. Unfortunately the rattle is still there but appreciated the attentive service.

They did a great job with service and a repair on my car. I also had a loaner car which was the same as my car and that made it so easy!

This is the 2nd vehicle we have purchased through Lora at Lexus Thousand Oaks. We could not be happier with our experience here. Our expectation for a premium brand like Lexus was very high and Lora had exceeded all of our expectations. She was very knowledgeable and her level of professionalism was consistent throughout the entire transaction. We highly recommend Lora at Lexus Thousand Oaks!!

Jonathan is a pleasure to have as our sales rep. He’s very helpful, friendly, professional and straight forward. I would definitely recommend asking for his help in getting you your new car.

After years of saving & researching I finally purchased my first brand new 2021 Lexus RX 350. I am beyond thrilled and Greg Weiss at Lexus T.O. helped make my dream come true. If you are thinking of buying a Lexus please be sure to reach out to Greg Weiss as he has proven to be considerate, experienced, and will make things go right if need be. I will definitely purchase my next Lexus through Greg. Thank you Lexus of Thousand Oaks and the whole staff. Oh, and Greg, I love the all weather floor mats. They are a must!

One of the big reasons we purchased another Lexus was the Service Department. Our advisor did not disappoint….he was efficient, friendly knowledgeable.My “Loaner Car” was clean & had a full tank. After 5 years of American cars & their service departments & will never go back!

I had the BEST experience buying my new car from Lexus of Thousand Oaks. Nasim was fantastic, direct and made me and my family feel completely at ease. This was hands down the least stressful car buying experience I have ever had. The manager was nice as well and made me feel so comfortable. If you are ever looking for a car, save yourself some time and stress and go directly to them.

I was traveling from Dallas on vacation in the Thousand Oaks area when my light came on and i needed to service my sons Lexus. I called and was overwhelmed at the immediate service I received. Not only was the service done quickly but efficiently and was made to feel like a VIP. The entire experience was outstanding, and I wholeheartedly recommend Lexus of Thousand Oaks to anyone looking for service plus an individualized touch.

Manny was excellent! He was incredibly knowledgeable about all aspects of multiple cars I was interested in, had a great attitude, and was an absolute pleasure to work with. I was very impressed with his knowledge; I read a lot about the cars I was looking at, and he still had a ton of additional insights (features, use cases, buttons, etc.) that were helpful when I was making my decision on which car to purchase. He really helped make my experience at Lexus a 10/10.I also worked with Lora B., and she was equally as helpful. Great to work with, efficient, and knowledgeable. She walked me through the process of my first car purchase, and I felt like she really went that extra mile for me to make the entire experience a positive one. I felt valued, listened to, and attended to.Huge thanks to the Lexus Thousand Oaks Team for making this ‘scary’ (to me) process very palatable. I’ll see you all again in five years for my second car :)

We have a new Lexus hybrid small SUV. We took it to the local Lexus dealrer for its 6 month servicing. It was a breeze th schedule the drop-off and they had the car ready within the time frame I requested.

I have been using the Lexus of Thousand Oaks for many years, and the service department is the best out of all the dealerships I have been to. They always go out of their way to fix any issues you have with your car, and provide you with a loaner car or a ride till the car is fixed. Their service is first class. I leased an Infiniti for my daughter three years ago. Without going into details of the terrible experience I had with them, I will never buy or lease a car from any other dealership.

Friendly and efficient service. I inquired about a pre-owned vehicle and Lanie was very attentive, and followed through with all issues.Finance Department was upfront and there were no funny business or fees, just a simple straight forward transaction. I even bought a 5 yr 60K miles extended coverage that was not being marketed to me.Would definitely endorse this dealership. Nice people.

Lora was the best! She went the extra mile along with her manager Junious to get us the car of our dreams. The deal was fair on all levels extremely happy hassle free experience. I definitely have found me a dealership for life and recommend them to anyone.

Great service. Appreciate the attention and professionalism of the service writer Bryce. He followed up with extended warranty insurance company to insure the timely authorization of the required repairs.

The center console cover in my car had small slits on it. I contacted Lexus including a picture and was told to take my car to the dealer and to send their report to them. Not only did I send the report, Chris, the service manager sent in his report and pictures as well. A few days later I received a call from Lexus telling me that although the part wasnt defective and they were not responsible to replace it, as a courtesy Lexus would replace the part and the dealer would take care of the installation.......in other words, not a penny came out of my pocket. I was more than satisfied and will be happy to recommend Lexus to anyone who asks.

We bought my new rx350 here with Johnny being the sales rep. We had a very pleasant experience with the transaction. Very helpful, professional, friendly and they dont use pressure tactics unlike other dealerships. Julie helped me get familiar with all the gadgets. she is very knowledgeable and helpful. I truly recommend this dealership!

If it werent for the patience, knowledge and keen sense of customer satisfaction from Gregory Corman I would not have purchased a car that day. Gregory really listened to what made me happy in a vehicle and suggested I drive a car I never would have thought to try. Needless to say, it was love at first sight and after driving the IS 200 it was a done deal. Thank you Lexus and thank you Mr. Corman.

I had a fabulous experience buying my car at Lexus of TO. I bought the car I had been leasing and they made the process as streamlined as possible. Charles Shapiro, who originally leased me the car, was wonderful and helped complete the sale. I have been a customer of this dealership for over 20 years and this is the third car I have bought or leased from them and would not hesitate to buy from them again. I highly recommenf Charles for a wonderful, no pressure, enjoyable buying experience!

Nick Falsafi was my salesman at Lexus of Thousand Oaks. He was great. Listened to what I wanted in a new Lexus. No high pressure. Answered all my questions. Gave me all his attention during the entire transaction. Facilitated the signing of the papers. I recommend Nick to anyone who is looking for a Lexus at Lexus of Thousand Oaks.

Terrible experience! The man who helped us on the floor was judging us from the minute we walked in. He judged me by the car I currently drive and was offended when I spoke another language with my father. I came in after seeing an ad for an offer they had on one of their models. Let’s just say the price we were given was almost 500 dollars over the advertised price for monthly payments. They clearly didn’t want our business. I’ve never felt so uncomfortable.

I have leased many cars from Lexus of Thousand Oaks. Yesterday was an excellent experience. it has always been and I am sure this is just a matter of fact. Lora B. is the best salesperson there. She has outstanding customer service skills, extremely thoughtful and sensitive to her clients needs and her knowledge of all the vehicles is amazing. When I have leased a car with Lora, it has been the best possible experience for myself and my husband.SHE CARES about our needs and wants in a car, as well has the most respect for our financial needs and concerns She has thepatience of a saint. (and yesterday we would have driven anyone crazy with our back and forth uncertainty), but Lora was so patient and understanding. She wanted us to be excited and happy with the new car that we leased. Thank youJane BarlamLEXUS of Thousand Oaks is a wonderful dealership. From the Sales Manager as well as the financial department. along with Loras excellent expertise, I would never go to any other Lexus Dealership. They are the best !

I was pleasantly surprised that I was able to drive my car with Kevin, the diagnostic expert. He knew how to listen for and solve the noise my husband and I kept hearing. I am amazed at how Lexus of Thousand Oaks works diligently to please their customers!!

Bought a used Lexus NX hybrid from Lexus of Thousand Oaks after finding it online and it was an awesome experience. We showed up at 11 to test drive and left about 2 hours later with a car. Tyler was awesome to work with and I couldnt recommend him more. He was clear and quick in the info he provided the day before. At the lot, he was super nice, provided necessary info, kept us updated on the process as we waited, and I never felt like we were being pushed. Tyler gave us a great experience and would highly recommend him for anyone looking for a car.

Manish Sharma is an excellent service advisor and also very knowledgeable. Always returns calls and great at following through. I highly recommend Manish and Lexus of Thousand Oaks for service.

The service and experience were exceptional. I could tell that the Lexus Thousand Oaks staff were professional, courteous, and were looking out for my best interest. Marc was great! I had him several times to help me out with maintenance now. I think what Lexus is doing locally is wonderful for its brand and is really building brand loyalty, making me even considering my next vehicle to be another Lexus.

A great service experience at my local Lexus dealership. Highly recommend the service team in Thousand Oaks.

What an amazing experience, if you want to deal with FRIENDLY professionals who will go above and beyond to make your car purchase experience the absolute best, Look no further! These guys are really top notch. Nasim was A+ when it came to helping with my purchase, I wanted to surprise my wife with a new car for her birthday and Nasim helped me set up an unforgettable birthday for her... Complete with a giant red bow! The look on my wifes face was priceless.I went to other Lexus dealers and got the run around, bait and switch or not having in stock what they claimed they did (I wanted a specific color interior and exterior), one dealer even told me that the deal I wanted could not be done, that it was impossible.... Obviously they have never heard of Lexus of Thousand oaks.Thank you Nassim and the entire team at Lexus of Thousand Oaks, you have earned lifelong customers.

We always have a positive experience at Lexus of T.O. The service people are helpful and easy to work with. Never have a problem getting a loaner if they keep our vehicle for an extended period of time! Theyre the best.

Manish made my experience in the service department a most pleasant e perience. I would highly recommend this dealership

Recently brought my car in for service, Bryce was excellent from the beginning to end. Highly recommend him and will continue using him for every service!

I just recently leased a Lexus NX 300. Lora B. was my sales associate and she was nothing short of amazing. Everyone at the dealership was incredibly welcoming and friendly. I have recommended Lora to several people, and she has sold cars to family members as well. She is professional, sweet, and extremely patient. She makes sure you get what you want and are satisfied with the purchase and takes you through every aspect of the deal - straightforward and no surprises. She follows up and keeps in touch. I will certainly return to this dealership - the service is impeccable.

I don’t know where to begin to thank Tyler for giving me my dream car! Car shopping is not easy and you sometimes end up talking to several dealerships before you commit to one. Tyler convinced me that Thousand Oaks was the dealership for me. Besides a good price, buyers are looking for a good relationship with the dealership, someone who they know they can go to when you need help and that for sure is Tyler and the Thousand Oaks Lexus.

We always get excellent service from Holli. She take the time to explain things that needs to be done to our two Lexus. She will answer all my wife’s questions happily unlike other services reps.

This was the best experience in leasing a car. Spoke with Edward the Sales Managers in advance to go over the car the I wanted(Lexus ES350). He found the exact car I wanted and made it happen. (Color and options). This is the 4th car leased from this dealer. He new my history and priced it fairly on the first offer.Everyone was quite nice and created a good experience.

Only thing I can say is, I got my vehicle serviced twice in 2 months at Lexus of Thousand Oaks for the 1st and 2nd time ever and my girlfriend and I feel that the two different service advisors from each visit werent really pleasant and welcoming. They do get the job done but damn, enjoy the fruits and smile! Enjoy working for a great brand of cars the company has to offer.The two Salesman that assisted us ( cant remember their names ) while we were waiting for my car were awesome and helpful and a special Thank You to Henry (Service Manager) for working with me with my issue. 3 star rating only! Taking away 2 stars because of the other two Service Advisors. I will continue to go back to DCH Lexus of Oxnard for our service needs and welcoming environment

I love this dealership,they sold me a great car and I continue to get service here and theyre always super helpful. In addition, Marc (in service) was extremely professional and offered to help when my regular service person had gone on vacation. He really saved me, thanks!

Tyler made my overall car buying experience painless and quick. I really appreciated how quick the process was and how patient Tyler was in answering all my questions, especially since it was my first time buying a new car. I would recommend Tyler and the team to anyone.

Had our lexus serviced here by service manager Manish. Total nightmare. Huge wait for routine service. And when I finally got the car they had wiped out ALL OF OUR SETTINGS - satelite radio, automatic headlight. The entire map/menu screen was blank!! Would never consider going back.

Always get personalized great service from Lexus of TO when bringing our cars in for service.

The salesman was very friendly and didn’t come down at all on the price. So expect to pay exactly what the sticker price is. I also went in Preapproved by my bank. But was forced into them wanting to run my credit I pleaded with them not to, they said it wouldn’t affect my credit score at all. But in fact it did. My bank said because they ran it they couldn’t promise me the 1.99 unless I took a shorter loan term and put more money down they were trying to steal the loan I had with my bank so beware of these guys expect to pay the sticker and expect them to try and swindle away a loan that you may have already acquired.

Perfect service experience at Lexus Thousand Oaks from check-in to car pick up. Smooth operation, thorough + well priced for my 30,000 mile CT200h service. We really appreciated Manish’s courtesy, knowledge and professionalism.

Service is not what it has been in the past. Great cars, poor service.

Lora was amazing! I had been waiting for months to find the perfect car and the team at Lexus of Thousand Oaks went above and beyond to accommodate. I am so happy with my car and even happier with the service and treatment by the team! Thank you thank you thank you! I would highly recommend Lora and the team at Lexus of Thousand Oaks. I wish I could give more than 5 stars!

Lexus of Thousand Oaks is the BEST auto dealership to do business! First off, Laine Cabral, my Sales Specialist helped me trade-in my vehicle with no hassle and no pressure. She provided me with all the vehicle specs and quickly discussed options suitable to my needs and finances.I highly recommend Lexus of Thousand Oaks if youre looking to purchase any vehicle!!

Marc is a great service advisor and I was very pleased with my service.

Marc did an excellent job. Paid close attention to details and was very kind and caring and truly listened

Holli Gailen was wonderful. She took care of everything and kept me informed of the status. The rims were detailed and it all looked good. Great service. Thank you Holli and my Lexus dealer.

Our L-Certified purchase experience was once again wonderful. Jeremiah (our sales associate) was knowledgeable, kind and very considerate. We highly recommend Lexus of Thousand Oaks.

My go-to dealer when looking for a new car. This is now my 4th Lexus purchase/lease in the past 10+ years. ES 350, GS 350, ES 350 and now their ES 300h. Beautiful cars! Never had any problems. Great showroom and lounge. I highly recommend this dealer. Alex was our salesperson this time around. This was the dealerships last sale of the decade. They delivered me a beautiful, gassed-up and impeccably clean car.

Holli Gailen has been our Service Representative for our previous Lexus ES300 and our current ES350 2018 Lexus. Holli always has been very helpful in resolving any issues that we have had. Holli has a great personality and we will continue having Holli as our Service Representative as long as we own a Lexus. We are also very pleased with the service done and have never had any issues on our cars.

As usual Sherry in service took very good care of me. She got mea loner car while the car was being serviced, and she communicatedwith me every step of the way. I will continue to use Sherry for allof my service needs..

Great service and professional team. Just leased a brand new Lexus NX 300 F-Sport at Lexus of Thousand Oaks. Many thanks to Jeremiah Paltridge. The best sales specialist!

Holli at Lexus of Thousand Oaks is a true gem. She went above and beyond to stand in the gap between us the dealership and our after market extended warranty company to right a disputed repair with grace and effectiveness using her experience in financing and service. A true professional, Holli kept us in the loop during the extended repair and those flowers and chocolates as her thank you are not nearly enough to say thank you. Give this expert a bonus and a raise!! I strongly recommend Lexus of Thousand Oaks and request Holli. Tell her Kim sent you. You will not be disappointed.

I was nervous about car shopping about after a bankruptcy. But Lexus treated me with respect. I told the Manager, David, I wanted an ES in a specific color and nothing else. The sales rep, Stanny, was who I spent a day with was easy going and professional. Even when there was a hiccup in financing, David and the team went above and beyond to make me - the customer happy. And I am.

I just purchased a 2021 GX460 and I love everything about my new SUV. My salesman Jeremiah Paltridge not only gave me a great price but was fantastic to work with. Katie in finance also helped to make my buying experience a real pleasure. I would highly recommend Lexus of Thousand Oaks to anyone considering a new or used vehicle.

Mr Cameron Herfernan did a great job. Was very helpful and knowledgeable of his inventory. He gave us a 5-star experience. Will definitely be back for another vehicle.

Great customer service! Excellent buying experience. Super quick document signing. Will definitely be a return customer at Lexus of Thousand Oaks in the future.

Excellent dealership! Stany in sales was very professional, was knowledgeable about the vehicle, and made my car buying experiences very pleasant. I would highly recommend Stany and Thousand Oaks Lexus to my friends and family. They are a very professional and honest dealership and have excellent employees who make you feel welcomed.

Fantastic customer service. The team is helpful, efficient and gracious.I especially appreciate that they remain in communication to maximize time.

Lexus of TO has been my service provider for the past 17 years and Ive never had a single complaint. The estimates have been spot on and service is explained in detail. A loaner car is always available if needed and the service updates are always appreciated. Also appreciated arethe courtesy of virtually every employee Ive encountered, the prompt service and sterling condition of my returned vehicle.

I live in the Woodland Hills area and there’s a reason I drove to this Lexus dealership then my local one .Too much arrogance at my local dealership and honestly I was always was treated like an incompetent woman which would really upset me . Not by everyone there, but one to many visits there for service made me never want to do my business with them .Lexus TO was professional, kind, understanding and my whole car buying experience went smoothly!I recommend NICK. He’s a rare professional with incredible integrity and professionalism .

My visit to Lexus of Thousand Oaks was very pleasant...Nick our sales man was down to earth and not pushy but was very helpful and patient while we test drove two vehicles...We would definitely buy here again...

Great experience purchasing a slightly used car last week. Our salesman was Saeed, and he made the process smooth and easy. No BS haggling or last minute add on’s to trick you. Just a straightforward nice guy and customer service oriented. My husband and I got a great car and are so pleased. They’ll be our dealership from now on.

Id give this dealership 10 stars if I could! Such wonderful staff and service goes beyond expectations. I financed my very first car from here with Kyle Diez! He was so helpful and patient through the whole process. Id recommend this dealership to everyone, wether you want to buy a new car or finance, this is the place to go!

I’m absolutely satisfied with this Lexus dealership!That was my first financing, and honestly I didn’t expect it to be that fast and easy! I went to couple dealerships before and all of them were trying to add more extra fees and the price was getting 20-30% more from what was in the website!BUT with This Lexus Thousand Oaks was totally opposite situation, I called them and KYLE (sales manager) answered to all my questions immediately and I decided to make an appointment.When I arrived there i was surprised how everything was clean and everybody taking care of safety during this pandemic!Kyle gave me final price without any extras, so the final price was same as advertised on their website! And in couple hours I had great financing offer with low APR, didn’t expect it, because it was way less then at other dealerships!So my advice if you need a Car is to GO there and TRUST them and they’ll do everything professionally and honestly for you to find best options!Thanks again Kyle and Lexus of Thousand OaksI’m so happy with my first new car)

I am a loyal Lexus customer, this was the 5th time we leased a Lexus. We have had a GS, an RX, and this is my third ES350 .After two weeks of looking for the best price online and contacting all Lexus dealers in our area, we were contacted by Greg Weiss from Lexus of Thousand Oaks. This is a good man!!! Go see him! We were able to negotiate over the phone, and he got us a deal that others didn’t even come close to. We drove all the way from Glendale, super fast service, excellent team. The best part, there were no problems or any hidden fees when we got there. He promised, he delivered! My kids watched a movie in the lounge while we were signing the lease. They were so excited to drive away in a new car! Thank you so much Greg and Lexus of Thousand Oaks team! See you in 3 years 😊

I always have a good experience Lexus or Thousand Oaks California. Customer service is excellent, ask for Manish, always takes care of me polite I don’t mind waiting if I have to, The lounge sitting area is very nice and clean

Excellent customer service. As always, Manish is very knowledgeable and answers all my questions and explains services being provided. Very professional. Always a pleasure to to work with Mr. Sharma.

Our sales adviser, Nazim, and the sales manager were extremely friendly and respectful. Everything fell into place as the terms, trade-in, and car exceeded our expectations. We started our day at 9 A.M. to go to a dealer in Long Beach. After visiting 4 dealerships we wound up at Lexus in Thousand Oaks at 4:00P.M., tired and hungry. We found our RX350L with bucket seats in the middle row. As the sale was being prepared, they gave us chip and candy. The sales person even bought us a pizza. There were several people ahead of us and by 7:30 the finance lady called us in to sign the final papers. By 8:00 P..M. my wife went to where the car was parked, and there was a cute ribbon on the top. Nazim pulled the car next to the car we were trading in so we could gather our belongings. She, started removing our belongings from our doors, center counsel, and glove compartment. Nazim was rushing us, pressuring us, and had no right touching our belongings. It was as if she was implying, I dont have to be nice to you because you signed the papers and I want to go home and enjoy the next 2 days off. The bottom line was my wife left her sunglasses in the car, her driving glasses above the rear view mirror, and CDs in the CD player. I live in Lancaster. The next day I had to make a 160 mile round trip to recover her belongings. That took most of the day and a tank of gas. I suggest that these dealers give there customers a trash bag and plenty of time to removed their items. This is why I rated the experience with 4 STARS!

I recently purchased a used vehicle from Lexus of Thousand Oaks and was served by Nasim Fathi- Sales person. Nasim did an awesome job answering all my questions and she ensured I am comfortable with the car before I invested in it. I recommend Nasim and Lexus of Thousand Oaks to my Friends and Family and to anyone that is interested in purchasing a vehicle.

Jacob in the service department was a pleasure to deal with. The entire staff was very friendly, professional, and competent. They did a great job on my vehicle.

Ms Holli G. has been an excellent service consultant with us for several years now. At least close to 5 years. The first encounter with her was when we had a lease on a NX 200 Sport. Our experience with the vehicle was great. With a new model and technology was a bit challenging. This was our second vehicle from the ES modelAfter the lease/sales, we had our first service done. She accommodated us with professionalism and care. Back then they also offered free carwash and coffee at the lounge area. I thought it was a great treat for every customer at Lexus of TO.Moving forward, with all these challenging times especially with limited movement in and out if the service area, Ms Holli still provided us with the same and consistently warm and friendly accommodation. She will have our courtesy vehicle and paperworks ready in brief visit at her desk. Thats what keeps us coming back to the service department.We appreciate all the staff and team members that always greet us with a smile and friendly, courteous way. Its really a family oriented atmosphere.

My experience at Lexus TO was extremely pleasant. Lanie Cabral, Julie, and David Madrigal could not have been more helpful. There was no pressure, no up-selling. Everyone was wearing masks and social distancing. Being an old man I felt very safe.I love my new Lexus ES 300H. With all the warning signals I feel Im able to protect other drivers better. Very professional dealership. I feel unbelievably fortunate at this time when many are struggling. Stay kind.

I have been using Lora Borowski as my rep for Lexus for 28 years now. Her expertise in these vehicles is amazing and is what keeps me coming back.

Great experience without pressure. Professional and candid throughout entire purchase.

It is the best car buying experience I have ever had. The showroom is professional and the customer service was exceptional. Lainie was a breath of fresh air when it comes to salespeople. They gave me a great deal on my trade in and the whole experience was easy and relaxed. I highly recommend anyone to buy a car here.

Don’t even know where to start, but this place is where you want to go. These guys are upfront and really worked for me and made things simple and easy. I’ve been to several dealers and bought several cars this was honestly the best experience I’ve had. Gary gave me so much info upfront and helped me get out of a bad deal somewhere else. Then he connected me with Jeremiah who really fought for me to get the deal I needed on the car I truly wanted. Jeremiah got me an amazing deal and really not to much back an forth and hassle like usual places. The manager, who’s name I can’t remember right now, was also so great and upfront and honored everything he offered. They gave me a great deal and a great car and I had no stress with my lease return, which was not happening at the other place. I would recommend anyone to come here, seriously. Talk to Jeremiah or Gary and they will make it work for you. No bs.

Service is above and beyond my expectations. Toby and Henry took care of everything and more.

Best deal i could find nationwide. Ron De Cesar has been the easiest and most professional car salesperson ive dealt with. Thank you for the work youve done, you gained a new customer.

Our service consultant, Manish, was very helpful and great about answering all of our questions.We will definitely ask for him when we come in for our future service.Thank you,Les & Debra Dobson

Been a Lexus owner for 22 years. Great service at Lexus Thousand Oaks. Terrific place. Good prices. Trust the mechanic! My car runs great. Immaculate new loaners. Will buy our next car here.

Everyone at this dealership is very helpful. I have one right by me in Woodland Hills, But I didn’t have much of a memorable experience. I have found Lexus of Thousand Oaks to have redeemed them at all cost. Customer service has been amazing and thorough. The services provided at great with free car washes also. They ha e helped me 2 times now for a lease and I will be coming back for a 3rd for that same amazing experience. Thank you. Lexus of Thousand Oaks.Best Always, -Danny Martinez

From beginning to end the experience at the Lexus of Thousand Oaks service department was excellent! Friendly experienced knowledgable staff and a very clean modern waiting room to relax in while the work was being done.

Always complete customer satisfaction. Service dept is great and mechanics thorough. Will continue to get my Lexus serviced here.

The service department is first rate, never a problem getting an appointment for service or getting a loner car, the service advisor is always helpful and accommodating

Great experience buying a used car from Lexus. Competitive prices, well maintained cars, clean & safe buying experience. I worked with Jeremaiah and he was excellent. Very friendly, low pressure and did a great job getting all my questions answered. I would highly recommend buying a car here and asking for Jeremiah.

I purchased 2021 Lexus ES350 sport this weekend. The vehicle is amazing and customer service was phenomenal. Go see Lanie for your new car today!!! @David thank you for everything.

Manny did an amazing job with us. He has a great personality and was very easy to talk to and mdae the overall experience extremely pleasant. There was no pressuring or intimidation which makes the buying process way less stressful. Katie, from finances, was also super helpful in doing the paperwork. They sell cars for amazing prices and if I had the money I would shop there again.

Last week, we bought a 2021 Lexus RX Hybrid through Lexus of Thousand Oaks. We used the Costco Auto Buying Program. Because we live over 100 miles away, I spent some time on the phone and by email, going back and forth with our sales person, Ron DeCesare. I gave him my wish list of equipment the car should have, and some information on color preferences. Based on this, Ron zeroed in on one particular car. We took a peek at several other cars in stock when we finally visited the dealership, but we ended up choosing the same one Ron had recommended for us. The Costco auto purchasing experience was flawless. Ron showed us the invoice, and the Costco special pricing, and we were able to use a Lexus incentive on top of the Costco discount. We felt we got a very fair price.Both Ron and the dealerships tech guru, Julie Kobayashi, were outstanding and I recommend them highly.

Holli has done a fantastic job both for me and my wife.Lexus of Thousand Oaks is lucky to have her.

Tyler is an excellent Salesman. Attentive, knowledgeable and caring. However we can purchase our RX from him, soon.

Although I had problems twice with the service [never the service to my car, but rather the service from the agent] and I vowed I would not return, I am so happy that I did. Agent Christopher Doria saved the Service Departments reputation. He was polite, efficient, helpful and responsive to questions. A very detailed man. Kudos to him for his great service!