I had a very pleasing experience. I work over nights & sleep during the day. I was expecting the technician to take a few hours to set everything up & I feared I would have to miss some sleep. But that wasn’t the case. He showed up, knew exactly where everything was, set up the modem & then had everything else taken care of in less than 30 minutes. Thank you ANDREW for being quick & respectful!

The technician Dylan and as well as the other guy was very nice and professional. They provided great customer service. God bless them!!

Great service! The technician was professional, smart and friendly. He was on time and worked quickly. I couldn’t be happier to have a technician of his caliber in my house. He surveyed the service, made recommendations, answered my questions and worked diligently to upgrade my service. I am very impressed! I highly recommend Windstream fiber internet.

The technician who came out was early, very friendly as well as professional and had everything up and running before I realized he had begun. I trust this is the new face of Kinetic and am thrilled to finally be reconnected with the world. Thank you!

They wanted us to wait 4 days for technician to arrive. I had to call and complain to get issue resolved in 3 days. Have been using them for over 36 years. Might be time to look for other services. No phone no internet. Thank goodness we have AT&T cell.

I am very pleased with the installation Jeffrey did this morning!! Everything went great from start to finish and I’m pleased with the speed I’m getting.

Technician came out earlier than scheduled. I appreciated him working me in so I didn’t have to wait so long for the repair. Technician was polite, knowledgeable and happy. Excellent experience!

Jose was super professional, got the job done quickly and precisely. He made certain all my questions were answered and gave me all the relevant information we need to insure we get the most out of our service. Thank you Jose for a job well done!!! So far going with Windstream has far beyond exceeded our expectations.

The technician was great. He was great in explaining everything to me. I am 75 years old and not tech savvy anymore. The first contact with the salesperson was also great. Everything was explained to me in detail. A great experience with this company

Arrived on time. Service was great. Recognizing the problem and replacing needed item. Checked out the modem to see if there were any issues with it. Went to office to address possible issues then called back to confirm issues have been addressed and everything should go smoothly. Great experience.

I have no complaints as to how the telephone man handled himself ...he was very courteous.professional..and knew his job ..i had a good experience..thank you

We recently upgraded to the fiber internet, holy cow its fast! Our installer was very knowledgeable and friendly.

Great experience with installation, the technician came out and did the job quickly and professionally, he was also friendly, thank you! The internet is also working great!

Gentlemen that came was very good took care of my Internet for me and I appreciate it he explained everything

Technician was very knowledgeable and patient when installing my system. He had to make two different trips. There was no internet close to my location. It has now been completed. Im very happy!

Tyler came out an did a wonderful job on getting us all hooked up!!

The technician was very professional and knowledgeable and made sure I was up and running before he left!!!!! Answered all my questions and did all of this in a most timely manner!!!!!! Over all I’d give him a 10/10 for his customer service!!!!! Thank you very much!!!!! I’d been having some issues for several months and he explained my issues and this fiber came out and made sure I was aware!!!! I would HIGHLY RECOMMEND KENETIC !!!!

Windstream’s customer service is awful. Response time to address customer issues, service from their call center (which evidently is contracted) lacking, and overall resolution is slow, cumbersome, and not customer focused. If other telecommunications options were available in my service area, I would certainly consider them for service.

We have never received the service we have paid for. The first month our phone would not work, and now I can no longer connect to Wi-Fi. I had a service call yesterday, and no one ever came. Now my ticket has been closed out and the agent I spoke to hung up on me. This is the worst customer service Ive ever seen anywhere. I will be looking for a new internet provider.

Great, friendly service. Technicians were both polite and worked quickly!

So very happy that they got to us as quick as they did and the excellent service provided

Technician was very helpful in deciding how to do everything and it all worked out very well.

Started and we need well but the middle was a mess! Support took my information and gave me a case number and indicated they should have the problem fixed within a day and I told him that was very acceptable and that went pretty well.Then I got a ridiculous email that said they needed to ask me the same questions that support has asked me so that they could enter the ticket into the stream for scheduling. I answered the email but they understood very clearly how frustrated I was with such a ridiculous request and I didn’t hear from him again until the technician called me the next dayAt that point things improved dramatically and the technician was on time very courteous very professional and resolve the problem in less than an hour and even made sure to call back and make sure everything was working so I give a five on technical service and two or three on support

Otis my installer tech was outstanding. He worked hard and professionally. This guy deserves a raise. He had a lot to do based on our rural location, but he delivered and was quick. He called ahead and he helped me with initial setup. If all of Windstream is this good, then I am thrilled…they are the only high speed ISP in our area.

The technician was prompt, he was very professional could dress a little bit better.He was very knowledgeable in his installation of the device and with the wiring around the house And inside the house. He needs to improve his people skills. My roommate tried to ask him a question when he 1st arrived he ignored the question my roommate asked him 2 times and when and I spoke out to him and I told him my roommate wanted to ask you a question my roommate responded I just wanted to know if you need me to move my truck so you can gain to the electric pole, the technician responded, I figured you were gonna ask that question, the answer is no, thats why I didnt respond. He should never assume to know the question thats gonna be asked and just ignore people who are asking him a question, he should always respond to the question any question without assuming anything. Also when I asked him questions I had trouble articulating my questions he seems a little little bit irritated cuz I couldnt get my question out and I had to explain to him I am disabled and I have a situation to where I cant articulate well or remember things well after I told him that, he seemed a little bit more lenient and answer my questions and waited for me to ask the question. I shouldnt have to explain anything about my situation, he needs to have patience with people, all people. He didnt explain the services at all unless I asked him. He needs to take the time to explain the services. And to answer all questions, he is representing Windstream a Internet Provider.

The tech, Mike, that came and fixed our issue was great and explained everything to us. The fixed issues that were actually bypassed by others. Then took time to explain everything and made sure we were up and running before he left.

The technician Jerry came on time as scheduled. Jerry is very pleasant and introduced himself politely. He did an excellent job and made my internet running in no time. He’s very good on what he does and explained the process well. Job well done Jerry!!!

Brian went over and above what I expected. Was courteous, respectful of property, kind enough to explain and make sure I understood what was happening with my internet connection. He exemplified the type of employee you want to represent your company. Five stars plus. Thanks Brian.

Showed up on time. Did not take very long. Friendly and knowledgeable. Tech left a diagnostic tool however and need to figure out how to get it back to him.

I am really impressed with the fiber service. It was a very smooth change from cable to Kinetics. I highly recommend everyone to move to Kinetics service.

Greg was very helpful and efficient and solved our problem. We had a different technician the previous week who was not helpful and made our problem worse. Greg kept me informed about what he was doing every step of the way. He was exceptional!!!

Great experience treated me like a person.

Dan was great. He answered all my questions and made sure I was properly connected. He also gave me advice on what to do if I need to upgrade my service.

First time getting internet with the technician Gary. Very nice & respectful! A very simple and quick progress. Even was a hour earlier then expected which was fine with me 😂 Great internet as well! ☺️ 10/10 would recommend!

John arrived on time as scheduled. Came prepared with mud boots as it was muddy. He was very nice and a pleasure to have had him work on my house. Great job.

My service technician from Windstream was Ethan. He was very professional and courteous. He did a great job and had the problem fixed in just a little while. I highly recommend him as I’m sure there is no task he can’t diagnose and complete.

Technician Cicil came on time, he knew his job n completed work very smoothly. I am happy to give him maximum star rating. God bless him.

David, our tech, was very knowledgeable and very helpful. He was on time and very courteous. He answered all our questions and gave us good suggestions. Good job, David! Thanks for the excellent service!

The technician that came was Josue. He was so nice and professional. He did everything in a timely manner. Great technician.

Dusty is a great guy been with the company 8 years has been to the house a few times over the years for various things always friendly very knowledgeable about his line of work great company he works for

Living in a rural location, you might expect poor internet service. However, we are very pleased with our service, especially with our technician, Kirk. He goes above and beyond to see that we get prompt and professional service when we need help. I highly recommend Windstream for our area.

Technician was quick and thorough. We weren’t aware that we would have a wire sticking out for 7-10 days after install was completed. But overall it was a good experience.

Jason was my tech! Awesome Job and Excellent Service! Jason was engaging, friendly, professional, timely and First Rate! Award Winning Service to ensure my satisfaction and know how! I had been with COX for 40 years! I am so relieved to leave them for good and transition over! Thank you Jason for making my initial experience with Windstream Superb!

Our installer, Jerry, was wonderful. He was very professional. He had to do some extra work at our home because we hadnt had that type of internet service before. He kept us informed of everything he was doing and why. He didnt have to do that, but it was very much appreciated. I would recommend Windstream and would ask that Jerry be your installer.

The technician was very fast at his job. He was very polite and had very good manners. He checked everything to make sure it all worked. Thank you for having young men that are polite and well mannered.

Everyone was so helpful! Chris worked at a record pace, and put up with my yapping dogs!

Rolland is outstanding in his field. He fixes any problems, explains them, and coexists with all our animals. He is an asset to Windstream and a blessing to humanity.

I am very pleased with Kinetic by Windstream. The technician listened to what I needed and I appreciate everything he did. He went above and beyond what he needed to do. Thank You very much.

My technician was so amazing. Very friendly & knowledgeable. Prompt & fast! I had my internet & phone hooked up in no time.

Jacob worked very hard for several hours in 97° heat to get me connected. I came from what was supposed to be a fast connection but my download speed was 1.4 Mbps and it is now 115! Thank you Jacob and Kinetic by Windstream!

I was and am very pleased with the service I have and I have told other as well and they have switched their service over to Kinetic as well. As far as a internet provider it has to be one of the best that I have ever had and I have use a few other provider in the past.

Everyone was very helpful in making sure that my service was started with little to no problem. I have never had any problem with my internet going out or with slow service.

Lea arrived on time and performed her job very well. i have KInetic in my whole home. what i dont have has nothing to do with Lea. i signed up for 400 megs and only have mid 90s. hopefully that will change soon

My tech was friendly, professional and informative. Great job Brandon! Thanks

Will was my technician. He was wonderful! He found the problem with the phone immediately and went above and beyond to get it fixed. He even went the extra mile and checked the internet speed while he was here. He was very friendly and knowledgeable and extremely helpful. He is a terrific technician!

I was very pleased with the tec. He was very informative and he did a call to make sure things were working. Thanks 😊

The young man that installed for us today was AWESOME. He was respectful, kept with the CDC guidelines even though we didnt care. He was very tidy with his wiring, wired extra wires back up, and took down the old wiring that was unsafe. I was very impressed!

Joseph was great! Very prompt, did an excellent job.He was friendly and very courteous. Thank you Joseph!

The technicians that came out were actually earlier than scheduled which was completely fine by me. They were very courteous and knowledgeable to all the questions I had. They were quick and made sure I had no other questions or issues I needed resolved.

Charles did a great job getting me back up and running! Very satisfied.

Quentin has been sent to my house for a number of technical issues. He is always professional and knowledgeable. Great job

Most customer service experience is ok. Install experience was a little unpleasant. Online app doesnt allow to upgrade/add/remove services. Services are okay and appt. times were quick and usually has next day availability.

The support representative I spoke to today at 0600 was very professionally friendly, very patient listening to my problems with empathy. He has excellent customer service, I really appreciate him pushing my work ticket to the technician. The technician also was very prompt arriving to diagnose and fix the problem in no time. Thank you guys. Wonderful 👏. Service.

Technician was on time, very polite and helpful and had us up and running very quickly. Wifi is faster than what we had before.

Thank you for your great service and installation of the Windstream.

Installation tech Russel done an amazing job showed up promptly at our scheduled appointment and it took him no time to get my dsl up and running.

The best experience so far. So so please with the service. The technician was wonderful.Thanks so much for your service

Very excellent service provided with installation. The tech was professional and took the time to honestly explain how things worked. A breath of fresh air after having dealt with a previous Internet “provider.”Windstream gives genuine customer service!

James was very professional. He was very friendly and knowledgeable about his profession. The world needs more people like this.

Very professional! Pleasantly surprised as not always the case. Fast and knowledgeable.

Thank you Tommy (our installer) for making this transition from Cox to Windstream a pleasant experience. The communication with Windstream from start to finish was excellent. I was given a 2 hour window on arrival and then message when the installer was on his way to my home. Tommy explained everything he was going to do and addressed a few questions I had and before I knew it my lines were ran and everything was hooked up. He made sure before he left that all my devices were connected and running properly and even went above making sure my elderly mom who lives in my walkout basement was connected and comfortable with the new system. Thanks again Tommy.

My installer Bam was excellent! He was knowledgeable, fast, efficient. He kept me in the loop of all issues he incurred during the job and removed those obstacles in a timely manner. He was friendly and made the installation experience pleasant. I would recommend this company, their employees and products to anyone!

Lenneth, my technician, went above and beyond to make sure I had everything I needed. He took extra time to help me make sure my equipment was hidden and he ensured my devices were all connected and working properly before leaving. I appreciate his patience and bright smile. If his demeanor was any indication of the service Ill get with Windstream, then Im happy I chose them. Five star service all the way.

Our Technician installed the service earlier than expected to our delight. He was friendly, professional and meticulous about doing the job right the first time.

Technician was polite, efficient, and knowledgeable about his work. He did a great job. Very pleased with the product so far.

Technicians were very professional and polite. Went straight to work and got my new internet up and running quickly

My technician was absolutely amazing, made sure, every issue was resolved before he left!!

Thank you to Al from Windstream Kinetic for a wonderful job! Service was excellent and had it fixed in 15 minutes!!

They were very timely, efficient, and my technician was nothing short of awesome! Very pleased with my service and experience! I also love, love, love the higher speed. So worth getting the upgrade.

This company came out when they said they would and gave first class service.

Very pleased with the tech that came yo upgrade my internet. Not happy with customer care representative that made my appointment. Thats why I gave yall three stars cause of representative.

Wish I could remember the technician’s name, but he came to our home on Country Club Blvd in Sugar Creek around 10:30 am on 5/3/2021, if that helps determine who he was.He was extremely nice and went above and beyond to assist us with multiple options to fix our problem. He took the time to very patiently explain the issue to me until I was able to understand it completely. Thank you 😊 sir!

The technician came on time as scheduled he introduced himself. He was very polite he did a great job. He had my internet running and helped me setup my laptop.

Guys were prompt and knowledgeable about my lines into my location.1 hour and my internet is now 5 times as fast!Love it!Richard

Wonderful customer service, very friendly and knowledgeable about the installation. He made sure I knew how to work the installed equipment and how to call in if there was a problem.

I had a great technician ! Very nice and quick, was very kind and made me feel very comfortable almost hated he had to leave lol great company would higly recommend

The put in the new Kinetic fiber optic internet in my area and we signed up and it is amazing. It is so fast and there are no data caps. If you make the switch you won’t be disappointed at all. So excited with it. Thank you Windstream.

Windstream has always taken very good care of us are technicians are fast and knowledgeable we hardly ever have any internet issues whatsoever thank you and stream for being valuable part of our school and home life

Seemed disgruntled from the time he arrived... said he could not install based on the way the order was written but he could make a call... so he got his truck and drove off... called 30 minutes later saying he would not be installing today... super unhelpful

After having Windstream service at my home for 18 years, I contacted Windstream a couple weeks ago to inform them my internet speed is slow as a turtle, and have been told repeatedly I am eligible for a free speed upgrade, still not delivered on. While each Windstream rep who comes to my home is very kind, they are all unable to resolve my slow internet speed issue I call them out for. I understand its not the reps fault, as Windstream continues to submit my order as a trouble ticket rather than an upgrade, and I have to call them back repeatedly and wait on extended hold times. Cecil is the 4th technician scheduled in the last 1-2 weeks that couldnt help, and Im frustrated my problem remains unresolved. Ive spent upwards of 10 hours and many a grey hair with the problem still on my hands. If I ran my business this way, Id be out of business.

Great service. Travis is always so helpful and kind. Our internet speed has always been great, but now with fiber optic, it’s amazing!

If I could give them zero stars I would. This is the worst company I have ever dealt with. I have no service more than I service. I call to get repair service and it takes a week for them to show up.The technician gets the service back on fills out a repair ticket and then another group shows up and screws it up so bad I don’t have any service at all and just drives off. Call windstream back and it’s going to be another five days before they will come and work on it again. Just find someone else to get service from and save the frustration.

Very helpful with questions and explaining the process as he worked. Got the job finished quickly.

The tech that came is so professional he explained everything to me and replaced my modem very informative of everything Good job! Thank you so much

Great support. Technicians care a lot. Good customer service

My Technician was great as Usual Mr Kirby F. You are the Greatest!! Thank you for all that you do!!

Have been customers for nearly a year, and have had only the best service - reliable connection, outstanding customer support, and a steady bill every month. Will recommend to anyone needing fiber internet!

I would like to thank Windstream for their wonderful fast service. The Technician Cody did a wonderful job and fast. He was very polite and arrived fast. I highly recommend Kinetic by Windstream to everyone. Thank you again for your wonderful service..

Brad did an excellent job installing my fiber! He was very informative throughout the entire process and didn’t make any unnecessary holes in my new house. Start to finish took about 2 1/2 hours. I would highly recommend anyone within the Windstream Fiber service area to try it out!

They did great. Showed up early and got the job done real quick. Great internet and great service.