Great facility. Large selection of exercise equipment. Easy and free 2 hour parking in the garages. The staff is super friendly too!

Scam billing policies and online access doesn’t work. My 2 gym membership cancellation requests still have not been honored and I’m still being billed after my credit card expired!Update Sept 21st 2021, they have ignored my 4 membership cancellation requests. I even went to the gym and paid my past due balance (that they shouldn’t have been charging me anymore) IN FULL, filled out the forms to cancel my membership and they didn’t cancel it and are STILL CHARGING ME for membership. Impossible to cancel.

In the heart of channelside so it’s a pretty good location. Good luck getting a machine in the peak hours. Try to go early in the day or as late as possible. Other than the overcrowding it’s a great gym with great equipment

Nice gym in the heart of downtown Tampa. 4 Olympic platforms and an actual staircase JUST to stair climb which was very unique compared to other Crunch locations. No logs or fat bars

Im a huge fan of this gym. Its got everything I need, free parking under 2 hours, and staff is super friendly and helpful. It gets super packed during the after work hours but dies down right after.

Easy to start and pay, a few seconds on the app pr website. But super tricky to cancel the membership. Its not way to do it over the phone, website or app. By contract you need to send a letter. A not friendly way to keep you paying month by month.

The trainers and facility are nice, however, it has been overshadowed by a billing issue. As part of my sign up, I was told that I would get my first month free. I was charged. They said they would credit me but that hasnt happened yet. This happened in May but now it is August. I was told I was probably lied to to get signed up that day and that Corporate denied it. All I want is an explanation from Kevin, the manager, as to what is going on and an apology for having it drag on this long and for the poor communication surrounding the issue.

Multiple times they haven’t opened the gym at the posted time.

My account was double charged (manually from the front desk), and when I called to get the second one reversed, they told me that they would give me a credit to my account instead. I explained that I had already mailed a certified letter canceling my account and wanted the money back, and Eric told me he couldnt help. I asked for his manager, and he said he would let his boss Kevin N. know. Two days later, still not an update. When I called back, I was told that nothing could be done for me and they werent giving my money back. Reporting this theft to the Better Business Bureau.

Been working out at this gym for 3 years now! I love it! And it is wayy better than LA fitness for a cheaper price and location. The new remodeling was a big improvement. The only downside is that it get too busy that you gotta wait for your machine or bench but I guess that at every branch chain gyms.

Parking garage is free if not longer than 2 hours from what I understand. Hot yoga classes are awesome! Ricardo is an excellent instructor! Great classes every Wednesday.

This is my favorite gym place! The staff is so nice, kind. Everything is clean, the showers are clean, no bad smell at all . Thank you guys!

I love this gym always get a good workout when I go here no matter what, the staff is great always friendly And helpful. The prices are fair for what you get. I will always keep my membership to crunch.

Great location, great teamBUT no ventilation and very very hot! :(Especially in the far-left corner (bench press area and leg press)Pls do some additional cooling and ventilation

I like the Crunch Fitness at Channelside but I don’t appreciate when they have a private class and they take over a big space of the workout area

Nice place to get it in. I only go Sundays simply because most gyms dont see high volumes of people on that day. I ended my workout by walking The Stairs Of Santa Monica. Its awesome and unique.

Be carful when starting a membership here. They will give you hell about wanting to cancel. I have sent emails and calls several times for months just trying to cancel any connection with crunch. Every time I called with my account issue they would tell me they would call back and never did. I would send emails they would. Never respond. There are hidden fees for everything and some reason the manager can never come to the phone. I spoke to Emily and she was sweet but the polices and communication is not good. If you are taking someone’s money ever month you should do your part in assisting them. They never have a solution to my problem just another Fee. Staff is cool but I honestly regret the day I signed up because it has been such a inconvenience with just trying to communicate with them.

Great facility, not covid safe at all. I know their policy is mask on if distancing is not possible, and at all times for employees, but guests simply do not follow this rule and a team member pulled down their mask to talk to myself and my partner when they were standing right next to us. I emailed the manager a week ago to give my feedback and have received no response.I’m terms of a gym in regular times, they’ve got great equipment, dynamic workout setups, and plenty of squat racks. You can’t beat the price, and the three day trial would be a great way to test out a gym. Just be sure not to let staff sign you up immediately, you’re allowed to give it a try first.

I really enjoyed my experience here. I am a done what serious athlete and I use free weights and other less conventional equipment. There were sense foam boxes, literally a set of stairs, and tons of racks. I was so pleased. The staff was very friendly and welcoming as well. Im so grateful I chose to come in today.

Communication is awful. I cancelled my personal training and they continued to charge me so much money when my trainer told me he put in a deactivation request. They only care about money and will anything they can to not give you a refund. I tried getting a refund from sessions I WAS NOT attending and they basically told me it won’t happen. I do like working out at this gym but my experience with personal training was awful. I hope to get a refund and move on from this awful experience.

Tired to cancel my membership after I moved to another state. They make it impossible. Horrible customer service.Here is what happened:I called telling them I moved- They said I had to come in person. Not driving 7 hours.Said I had to mail a letter: apparently it takes 10 days for a letter to get to them.No one confirms receipt.I call. Said a manager will call me right back.3 days later- I call again. Said manager will call me right back again but it could take 2-3 weeks to cancel. Crickets.I text someone i know who works there- crickets.Call 3rd time- asking for someone I know. She cancels it.But/ “manager” gets on phone saying i was just charged 2 days ago for my monthly dues.I expressed I had been trying to cancel for the last 2 weeks.The $ is not the point but rather the horrible customer service once they get your contract. Beware.

Other than it being close and convenient to my house Ive been very disappointed at this gym. I used to go to LA fitness and I guess I was spoiled by having all the equipment work properly and here it seems like they dont care. Ive asked for over two and a half months now for some machines to be fixed as they stick and it seems like the bearings need to be replaced. Were talking at least five piece of equipment yet they refuse to maintain them so they could function properly. Ive passed over the last two and a half months repeatedly yet they say they looked at them and they work perfectly, which they dont. Ive had other members complain to me as well as we all wait for the machines that actually do work properly which are few. Its also very busy here most of the time of the day which makes things even harder to get a proper workout around here. Ive even contacted the head office and they never bothered calling me back but just referred it to the same manager that tells me theyre working great. Very frustrated...

You’ll find everything you need here. They recently just rearranged half the gym and knocked down walls to create more space for cardio classes and additional Olympic platforms. Great move! Lot more room to move around and less waiting for a platform to open up. Machines and equipment are always in working order - NEVER broken. Cleaning bottles all over to wipe down equipment. This is a great gym and I enjoy coming here daily. Well worth the price.

I personally take the cycling and yoga classes at the channelside. Both studios are brand new and phenomenal. I love the instructors. I honestly get a NYC vibe every time I’m there.

Very clean location. The staff is extremely professional and kind. However too small for the amount of people signed up. Hard to find the shipment needed to carry out a workout routine.

I went to this Crunches for my sons benefit because he had just turned 15 and needed the help, my membership was under the silver sneakers program. I disgust all the possibilities for a boy and I was shown one of their three programs that only cost $10. Dalton Swires, the Manager, showed me all benefits of the two other programs that they had. I read them over and I realize that the only thing on them was the one part that says he could come with a friend. There was nothing else that would help me and possibly getting one of his friends or sisters or mother to bring him, but I told him that if I couldnt get nobody to help him that I just wanted the $10 program. Dalton tell me that if I singed up for the other program, with the guest, and it never worked out, that he would change it at the end of the month, perfect. I called to talk to him, starting the following day and every day after that, but he was always busy and they would have him call me back. But he never did. I went into Crunches after call again, but that he was busy. When I got there I ask for him and they got him for me. I sit down at a private table with him and explained that my sons has no one to bring him but me, that I wanted to change it as agreed on just a few day earlier, back to the $10 acc. Dalton tell me that I had to wait two more months to change it that he had not said that. We had a 15 minute conversation disgusting the three agreements and he was clear about the one month, or I would have never signed anything, not that I ever did sign anything. We are talking about $30.00. for 2 months, thats it. If he had just done what he agreed, I wouldnt be doing this. Reading most of the other reviews, I see Im not the first. I cannot stand being lied to and I told him in front of everyone to take me out of their system, that my son wouldnt be coming back. And gave both cards back and left. Its probably him reading this.we were there only two days. Everyone there remembers. I took my son there to help him, not to be lied to. Afterwards, I read the complete contract and sure enough, two more months was there. If he had told me in the beginning, I wouldnt have watched him slide page by page drawing a line where Im supposed to sign. I never actually read it until after this incident. Now I get an invoice from a debt collector saying I owe $346.91. which will never happen. We went there when Covid was extreme and I actually went their with alot of concerns anyway. But I was told that I never had to wear it after passing the entrance desk. Which was just wrong. Now I get to send an even more detailed form. My Lawyer told me this was common in the Fitness industry. He told me all the people I needed to complain to, Better Business, etc. I saved all Crunched Text just because I knew this was comming. All this because of a $30.00 lie. He should let people sign the pad themselves. He sure enough dont read them to you. But he will lie to you just to make a sell. $30.00 and now $346,91. Is this the person you call manager. Ill post this one and everyones around the world. Ask him why he never took me off after 2 months? What more can you do then tell him and everyone that you wasnt coming back and give both access passes at the same time. Dont you have videos especially at the entrance? I know its there.

Great place to work out even for peak hours at 5 p.m. the place wasnt that pack especially for being the smallest Crunch Fitness in the Tampa area.

No matter if you go in the morning, afternoon or evening this place is always super packed. They should enforce a system where you have to sign in online before going and have a visitor limit. Instead they are running all kinds of promotions to try to stuff even more people in there.

I was very skeptical of going back to the gym post COVID or lockdown rather and this place seems to follow protocols. There is constantly someone cleaning all over and all trainers are conscientious about wiping down machines etc. I work with Abby M and I give her a full five stars she is awesome and single handedly got me to want to stay after my former trainer left. All in all I recommend pretty good gym if you can avoid rush hours, which thankfully I can.

Great gym. Matt is my personal trainer and he does a phenomenal job (even if I cancel last minute). 5/5 stars. Best Crunch gym in Tampa (Brandon is a close second). This gym and Brandon were the reason I didnt cancel my membership after receiving awful service in the newest location. It is kind of busy though :-(

I stopped going to crunch almost two years ago, and just got a phone call today threatening me with collections, over an unpaid balance when I have not been to the gym at all and called to cancel the membership a long time ago. This is unprofessional that I heard of this from the collections office and not crunch themselves if there was an issue with my cancelation. I talked to Bank of America about crunch charging me and they said they see this a lot especially with crunch, continuing to charge people. I do not recommend crunch at all. Not an honest business.

Thinking about switching to here because planet fitness sucks

Typical crunch. Has a cool staircase.

Their are gyms, and then their 5 star fitness centers. This is one of those first class fitness centers.

9.95-$60.00 not only but they offer you independent training wow, but don’t greet you to see if you want to do the training but I didn’t ask for that of course not we will charge for no reason, including the membership with a great debt in your account but wait let’s get your other card too, but I’ve paid 60, +150 no no double payments we do take even if the the first one doesn’t no problem we still try without judgement, okay thanks. 2xs

I am very satisfied with the efficient and effective work out sessions in this gym. The trainers were very professional and made sure to achieve my fitness goal with their proper guidance. Thank you so much!

Its a great place to exercise and lose weight..🙂

Probably the best gym in Tampa Bay. I love how community minded they are.

Awesome body building gym. Tons of equipment. Good price.

Crunch has stepped their game up in terms of cleanliness since reopening from covid. I went for the first time in months unsure of what to expect and I was pleasantly surprised. Definitely still very busy in the late afternoon after work but if you go in the off hours youre able to find machines to use and not feel overwhelmed.

I’m going to keep it simple. This company doesn’t care about you and your fitness journey they just want your money.Don’t ever sign a contract at a big box gym. They will take your soul. Find a local studio with people who care.

Was awesome experience for going to gym for first time.

All the fine men are here! Lol & u never have to wait for a machine. Free parking ! It’s located in downtown, walking distance to other site seeing areas

Great place to workout and no judgingI weight 457 nobody look at me weird or nothing I can workout in peace and not be judged

I tried to go in, hoping that they had updated their mask policy, but clearly they haven’t. Almost no one in this place was wearing a mask. In a post below the owner tried to defend it by saying that they require people to wear a mask if not socially distanced by more than 6 feet, but that is garbage. I never saw anyone pull up a mask when they got closer, and certainly did not see anyone from the staff attempting to enforce such a rule. Furthermore they might clean they machines more than normal, but they certainly don’t clean them between individual usage. This place is perfectly set up to be a super-spreader nightmare. It makes me lose faith in people to see so many being so self-centered and not even trying to keep themselves and others around them safe.

My wife and I have been a member since the opening of the Tampa Palms location. We transferred to Channelside when we moved 2.5 years ago. Both the Channelside and TP locations are fine facilities, but are quite busy during peak times. My review of the facility would be 3.5 were it not for my experience today.My wife and I stopped going in March due the pandemic. We kept paying for 5 1/2 months after we last went solely to support the business. When I finally called to cancel today, I was instructed that the only way to cancel was to come in or send a letter. When I remarked that they dont make it easy, I was cheerfully questioned and told that I was not going to be charged a cancelation fee. This is poor customer service and clearly designed to dissuade cancelations. I wonder what would have happened if told them I wanted to upgrade my service. The worst part was that the employee acted as if it was not an inconvenience to me and that she believed the policy wasnt stacked against the customer. Lame.

Don’t get the Guest Membership, they will harass your guest everytime they come in. Just a lame way to sell memberships, can’t count how many times they’ve told them no. In addition, short brown haired Karen gets on the speaker telling members they will have their memberships revoked if we are 5 mins over close time, makes you feel right at home. But wait there’s more, Karen is promoting her own bar as members and guest are walking out says she’ll be working her other job and we should all stop in. What a joke, how about you greet people as they walk in to your current job to better their health. Not promote drinking at your other job. They’ve got real winners running the place. Trash. PowerHouse how could you...

Nice place easy location, but the parking...mmmm🥲🙄

10:16AM Sunday, Unfortunately they asking To Payment go through Collections Not A Reliable Gym Membership Brandon Crunch Aswell, I Currently ended My Memebership But Still Do Not See Changed It’s Hook you On More Debt. Non-Négociations.Esta Memebercia No Es Recomedada Major Vamos LA Fitness !

Nice gym great location ... way too small for the amount of people in area, ALWAYS packed

I had a very similar experience to some of the other reviews when it came to cancellation.They continued to charge me well into the quarantine. I spoke to Dalton on the phone who claimed to be a manager, who indicated he would cancel my account, but the charges continued.SHAME ON CRUNCH FITNESS for abusing people in a time like this. I understand their cash flow must be rough, but this is no excuse.

Very nice gym to workout you can find any kind of exercise machine for any type of workout there is a very nice parking ....

Im too old to comment...lol

This Gym cares about Money rather than Customer Health and Convenience. I have been a Crunch Channelside Member for the past 1.5 years. During this time, I have referred several of my co-workers and friends to the gym and always had positive feedback regarding the Channelside location.Due to COVID-19 Pandemic, I stopped coming to the gym in early March and havent been to the location ever since. Recently, I was planning to go to the gym again. During my call with a Crunch Associate, I was notified that my past monthly fees of $200 has been due and my membership has been revoked. I was also disappointed to hear that my information has been passed to a Debt Collecting agency.In the month of May 2020, when the Gym opened, I received several promotional text messages and emails. However, out of the 7 Promotional Text Messages and Several Emails, Not once, I received any information regarding my monthly fees. There were zero attempts to speak to me directly about my membership fees. It turned out that Crunch was trying to bill my account, but the card was declined. I was not told anywhere, even if I didnt go to the Gym, I will be required to pay the membership fees. They mentioned the its in their contract, but clearly its hidden somewhere and is a type of predatory practice. Canceling membership is so painful here. I am extremely disappointed by these actions from the Management. The managements focus has been on making money instead of Member Health and Concerns.PRIORITIZE CUSTOMER NEEDS AND VALUE TRUST- the Money will come as a result of that, and not through predatory and fraudulent business practices.

My experience at Crunch Channel-side was very refreshing. The staff was very cordial in their explanations on how the facility worked. Their explanation of rates and amenities way clear. The facility is very clean and the staff members are very friendly and professional. The facility contains a variety of weight machines and freeways that allows you to work various areas of the your body in order to achieve the necessary development that one seeks. I have also noticed that the clientele is very cordial and courteous to their fellow members while working out together.In conclusion, Crunch Channel-side is a very nice place to full-fill your work out needs.

Once the pandemic started, I stopped going to this gym, froze my account for 3 months, and recently tried to cancel my account. The assistant manager was very rude/unprofessional over the phone and repeatedly tried to convince me not to cancel. Her and Crunch make the process very difficult and told me I need to give a 30-day notice before my billing cycle or I will be charged for the rest of the current billing cycle and the next one. So Im paying for the rest of October (I canceled 10/13) and November when I wont be going to the gym at all! I should only be charged the rest of October if anything.Also, when I visited this gym to cancel my membership, I saw NO ONE wearing masks and no one was cleaning the machines. Even one of the managers was sitting at the front table talking with a new gym member with NO mask on! Not sure how they can get away with this but I would avoid going here and try another gym that follows the state guidelines. Completely unprofessional and putting others at risk.

Crunch is the best gym in the downtown Tampa area. Their classes will give you a great workout; the trainers are all motivating, Matt Ricker is the absolute best 10/10 recommended; and the environment and equipment are all top notch. I wouldn’t go to any other gym.

I visited Crunch Fitness at/around December 27th and brought a guest like Ive always done without any issue. This time the assistant manager Mo told me that my membership tier doesnt include guests. I understand the different tiers now, but telling a member you can see is driving from St Pete / Pinellas County + has a guest we cant work out due to an oversight by multiple employees who made my guests enter their information into the system and never once mentioned this is Ludacris. The entire time Im talking to Mo, another employee is coaching him on what to say as Im standing right there hearing both of them. Mo even had the nerve to tell my guest they could sign up or I could pay $15 more per month.. who would want to sign up at this location after this experience? When asked why I would pay $15 more when Im in the mid-tier and the highest tier that includes guests is only $5 more, he said I dont pay crunch directly, so thats the amount Id have to pay. Idk, if hes new, but this was a negative client experience. The proper way to handle this would be to allow us to workout since weve both been there together before, notate my account that you told me since its NEVER been an issue before, and leave it there. Do better as youre not the only gym, and I definitely wont be revisiting this location. Only giving 2 starts because one bad apple doesnt erase the unproblematic experiences Ive had for years here.

Absolutely no concessions made for COVID-19. Zero flexibility on cancelling. Under normal circumstances I’d understand, but during a global pandemic? Have some integrity as a company. Won’t ever be a member at any location ever again.Re: the owner’s reply below, I’d suggest referring to my review for further clarification. Does the signed contract say anything about a global pandemic? Thanks.

Would like to give 1 star to be vindictive, but it is honestly a pretty good facility. Good variety of equipment, in good order, only thing thats really below-par is the punching bags. Every Crunch Fitness seems to have the lowest quality punching bags.Main issue is being charged after I canceled. Facility was shut down for COVID, so I couldnt reach them through phone or walk in in person. Couldnt reach general customer service through phone. Couldnt get a reply back in email.Finally got a reply back verifying that they saw my cancellation email through one of the outlets I tried to contact. They asked what facility I belonged to. Apparently, they never cancelled.Walked in to the gym and they were able to cancel it, but not refund for the months of extra charges, despite being shown the email that confirmed recognition of my cancellation. Asked if instead of cash back, we could credit a friend of mine who goes to Crunch, they said no. Kind of annoying, would have liked to come back to this gym at some point. But you know if a gym is sketchy about their cancellations in one instance, theyll be sketchy in others.EDIT: After the reply from the owner, have to lower rating by one star. We have an in-person cancellation policy shouldnt apply when your physical location is closed. Shouldnt really apply during a pandemic at all. Why didnt the email I got back say that they cant accept my cancellation? Absolutely no sense of self-reflection on the part of these people. If they did they wouldnt be replying to bad reviews with Sucks to suck, buddy, read the contract. theyd realize its better to keep that mentality to yourself.

Clean, well organized and equipment is in good condition 👍.

I signed up over the phone and was contracted into a ninety day agreement, to which I did not agree. I signed up because I was told it was month to month. Again, never signed anything and it was only a verbal agreement and they will not let me cancel. I am unable to go to the gym and they have been the least amount of helpful. Beware of the agreements.

Didnt like the place, staff are incompetent. Gave me personal email to email employee verification, id and checking information.

Short haired brunette Karen threatening to revoke your membership over the speakers every 15 minutes creates a welcoming environment.

The staff is very friendly and the equipment is in good condition. I have rarely seen anything marked out of order. Staff could do a better job of making sure equipment isnt left in the walkways where someone can fall over it.The ladies locker room could use some work. The water pressure is almost non-existent, and the showers need to be cleaned more frequently. The shower floor shouldnt already be slimy at 8am.

Kim is the absolute best. She sold this salesman. I’m very impressed with her knowledge and sales skills. Give her a raise or I’ll hire her. Thank you for everything and I’m glad to be apart of a great gym. Cancelled my LA Fitness membership to come to crunch. Major upgrade and paying less money. A win win.

Very clean and put together, it does get busy at times. Hopefully after this craziness goes away I can get back to the gym.

I usually don’t post reviews but after a visit with this gym I felt obligated. The gym was clean and had a good variety of equipment but this gym has something that many other gyms lack. Genuine employees! Dalton greeted me as soon as I walked through the door. He took his time showing me around and making me feel welcomed. He was also VERY knowledgeable about the steps I should take to safely get back into working out after my knee injury. Great gym with even better staff.

Great atmosphere. People friendly and professional

Why on God’s green earth do y’all close at 7pm on a Saturday...? Two of y’all can’t just sit at the front desk till 10pm? Eh on second thought you’d miss happy hour. Wouldn’t want that.And open before 5am on weekdays. Enjoy your time off. Makes me sick.

Covid numbers are at an all-time high and masks are not required. Neither those working - nor some at the front desk - were wearing masks. Look no further to find a covid hotspot. Stay away.

After a traumatic car accident in 2012, I have struggled to rebuild and maintain my muscle in my right side. It hasnt only impacted my physical strength, but my confidence and posture as well. Ive become very self-conscious around people - especially the strong and dedicated people at the gym who work out all the time (and look great)!Jeff welcomed me to Crunch and helped me feel more comfortable being there by walking around the gym with me and assuring me hed be there until 8pm most days to check me in. He made an appointment for me to meet with Ronnie for a special training session as a new member. Ronnie made me feel even more comfortable at the gym, understands my sensitivity, and is experienced with rehab, so he doesnt push me so hard it hurts. Im already feeling stronger after my third session with him, so I know its just enough!Words cannot express my gratitude for Jeff, Ronnie, and Crunch Fitness for helping me start standing tall again. I highly recommend them to the strong and fit, the ones who feel weak like I did, self-conscious, or overweight. Its been a positive and supportive place for me since I stepped foot in there and I really needed it! Thank you all! I will always remember how much youve helped me.

EDIT: Walking by the gym at 5pm a few days ago, the gym was packed with people standing within 2 feet of each other without masks. Big red flag. Please do better for at least a few months. Its not that hard your members deserve better.The gym has great equipment and it very convenient for those living in the Channelside area. For the price, the gym should be a 5-star rating.2-starts were deducted for safety concerns. Masks are required at entry and a temperature check is present but following entry, masks are permitted to be removed. The lack of masks throughout the facility is extremely concerning. While spray bottles and sanitizer are present, it needs to be a global policy for Crunch that masks are mandated. As someone currently involved in the medical field and well-educated on Covid19 PPE and risk factors, I cannot understand the fact that masks are not required while lifting in an enclosed space. While Tampa as a whole is great on mask wearing, the fact that gyms do not mandate mask usage makes the usage of gyms a super-spreader event. To the management at Crunch, please re-evaluate your policy on masks and exceed the minimum requirements set forth by Tampa and FL. No amount of regular sanitation of machines can safely protect your clients. We all want this pandemic to be over and for things to return to normal, and we can do it with your help!

After losing work in March due to coronavirus, I decided to cut back on my expenses. u2028I decided to cancel my membership at this Crunch location. I called this physical location and general information and received no answer and no information. Because of their lack of communication with their clients, and in order to protect myself, I called my credit card company had them block payments explaining to them how I attempted to cancel over the phone but I was not able to.Just because your physical location was closed does not mean you shouldn’t have someone at the phones answering questions like mine.On June 24th, I responded to a late payment email, explaining that I had actually attempted to cancel my membership in March but because of their lack of communication I had to go through my credit card company. I received no reply to this email.I received another email on July 8th saying the same thing and I responded again saying that I had attempted cancel now twice and to please stop attempting to email me.A week later, I had a response asking me to come in, so I did. I explained my situation, that I attempted to cancel and that I didn’t think it was fair to be charged after I tried to cancel back in March.If your physical location was closed during the period of time in which I attempted to cancel, your “in person cancellation policy” should be void. Given the current situation, there should be exceptions to this “policy.” I think you are taking advantage of difficult situations for your members. I would have rejoined when things got better but now I would rather spend more money at a less shady gym than return to Crunch.

Love love love it here. It’s super clean and the staff is friendly. Feels like family every time I go into the club. Tons of cleaning spray bottles and staff stays on top of it as well. Can’t wait for my next lift!

Horrible company, unprofessional, worst customer service Ive ever experienced. Take a close look and notice their staff and trainers are the ones posting the positive reviews. They wont last long. Go to another gym!!! Its like the Hotel California- You can go, but you can never leave. Their website stated clear instructions to email them to cancel during covid- see the attached screenshot of their website. I recommend they read their own policies and procedures. Now they are stating you had to come in to cancel, however they were closed and werent answering the phone, so how exactly could anyone go in person to cancel?They continued charging me for membership during covid, so they are lying that they didnt charge members during that time. See screenshot of the monthly charge from my bank for membership March 24-April 24. I emailed them three times and received no response. I called them to confirm cancellation, they dont have a voicemail and no one was answering the phones.I called the location once they reopened, they blamed it on corporate and said they have no way of refunding money. I tried to call corporate, there is not a working number. I tried emailing corporate and no response. Their response below is bogus.This is fraud.

SCAMMERS. It is tough to cancel membership. This gym charged unapproved monthly fees without my consent. Wont ever recommend it to anyone.

Great gym with very attractive monthly fee. I recently switched to Crunch Fitness because they only charge $9.95 per month for a single club access.

Gym is nice but there were no masks in sight and social distancing was not being enforced. Employees behind the desk took off mask to talk members, which seems counter productive.

I’ve been a member at Crunch for over a year now and have been extremely happy with my experience so far. The gym is kept clean and fairly organized (gets pretty hectic around peak hours but that’s unavoidable). The staff is very personable and always greet the guests with a smile and positive attitude.There is new/updated equipment and the whole joint went through a renovation a few months ago. The more I think about it, the more I realize that I actually can’t even come up with a negative thing to say about this gym. I guess sometimes the parking garage fills up and it’s tricky to find a spot, but that’s rarely an issue and if you don’t drive to the gym then you don’t even have to worry about that. Crunch Channelside is great, would recommend.

I have been a member of Crunch fitness for months now. I moved down from New York and i immediately found a place to workout that felt like home. The facility is pristine, the equipment is fantastic and the staff is top rank. In particular one of their managers Kim Curley took me on a tour and explained all the benefits of being a member and I walked out with a member tag. I have been so pleased with Crunch I shared my experience with several of my friends. To be exact, 5 of my friends have spoken to Kim and have become members. She has given them the same service and value that i received when i first moved here. I would strongly recommend that anyone looking for a great fitness center should stop in and see what im talking about.

Overall this is an outstanding gym, its not crowded, and the employees wear masks and follow social distancing rules. This is a perfect and safe place to work out.

Had issues canceling my membership, Ive already signed in person for my cancellation. But I the charges wont stop...Decent gym, but definitely not worth it because canceling your membership is the biggest issue!

The energy was upbeat, positive, and the workout areas didnt smell musty like several other gyms Ive been to. In addition, members seemed to be about their business, goal-oriented and in the zone. Definitely my kinda gym.

Okay, so all of these people are freaking amazing!! Such awesome personalities and sweet smiles🤩 Everyone is so inviting and makes you feel like part of the Crunch family and I love it😍 Kim is super sweet and full of energy and Ben has great convo, along with Tori!! You guys rock! Thank you so much for being the amazing people you are and getting everyone to where they want to be with a healthier lifestyle🥳

Clean, staff is friendly, and usually not too long of a wait (if any) for equipment. The later in the day you go the busier it is but it’s perfect for me right after work. The petiole who go generally all wipe the machines clean after use which I know doesn’t happen at other gyms I’ve gone to before.I’d recommend this gym as an affordable and convenient place for anyone working downtown or the area around it.Also, parking is available for free in a covered garage - which is nice for when it rains!

Since I have been coming to Crunch, I have been received in the greatest way. Matt is awesome and am glad to have him training me.

Place is clean and well maintained.Had to modify my review of this crunch. I have now had a few instances where the personal trainers prove to be rude towards other customers when they are with a customer. I know your an employee with a specific customer but that does not mean you need to move peoples personal property (water bottle) while I am working out and do it with an attitude because I am working out next to where you decided to move to next.

Generally fine, but probably ten times now nobody has showed up to open. This morning it was a half hour wait and several of us made calls before a trainer who lived nearby showed up. If youre an early morning person, expect to wait. If Im getting up at 530 on a Sunday, then Id like them to open at 700 as advertised.

Great gym. Has everything you could ever want

Refused to cancel my membership unless I came in. Which is a bunch on BS and they know it. They are just out to milk people for their money. I will never do business with them ever again.

Ive been to many Crunch clubs in Tampa and this is by far my favorite location. The staff and trainers are so friendly and always have a smile on their faces, the facility is kept clean, and it has plenty of amenities. It does get quite crowded during weekdays between 5-8pm which is common with most gyms, so be prepared to wait on machines/equipment during that time.

People were respecting the 6ft enforce rule and this made my workout enjoyable

I join all other reviewers calling out the lack of customer care and professionalism. I requested in writing that my membership be cancelled, yet I keep being billed. Management alleges that cancellation must be in person during a pandemic, thus showing complete disregard for safety. Disgusting attempt to leverage and profit on global health crisis.

I love this gym. The place is huge with lots of equipment and free weights. The staff is not the typical gym staff with a massive ego. The staff are just normal people that provide really good friendly service. I recommend getting the higher level of membership so you can use the massage chairs. It is crowded at 5:30 but so is every other gym. All around really good experiences with this gym.

My daily gym, its always clean, the staff are very friendly and the equipment is taken care of. I see many people taking classes, doing HIIT and trainer led exercise and more. I go for the free weights and cardio equipment. Its a great place, and cant beat the inexpensive membership fee!

Best coaches

Extremely clean and organized gym, best in Tampa Bay! Manny the maintenance guy was super friendly! Sean (GM) runs a tight ship and definitely makes members feel at home. Highly recommend!

If you are considering using Personal Trainers at ANY crunch gym read this. These people are frauds. I signed up for a 1 Time personal training package for something like 20 sessions last fall with a Trainer named Alex. Despite the fact that Alex was more interested in swiping right on his dating apps than working with me through workouts, I was seeing results so I told Alex to renew me for the SAME 1 time package. Right after I renewed, Alex moved to a different Crunch gym and they got me set up with a new Trainer named Ronnie. Ronnie let it slip that they moved Alex because he was intentionally marking people down for sessions that they never scheduled so that they would run out faster and make his sales look better. WOW, they didnt fire him, just moved him to a new store.Long story short, I started noticing recurring charges on my checking account for $600 around January and started calling every week to get it stopped. The first couple calls the front desk staff told me they arent on the same system as the PT staff but would leave a message to cancel for me. When I was in the gym the PT Manager would dodge me and pretend to be on calls so he didnt have to talk to me, and would never return my calls. Another 2 months go by and I cant get anyone to help me cancel, much less refund me. They bring on a new PT Manager who tells me to in April that I need to sign a Cancellation Document and he would get everything approved. THIS IS THE FIRST TIME ANYONE MENTIONED A CANCELLATION DOC. I have now paid $3600 in PT sessions I havent used. Now they are saying that their employees never documented any of the times I called asking to cancel my membership, making my cancellation document the only documentation they have on file. It was filled out in April since that was the first time anyone mentioned it., so all the earlier charges cant be refunded. In other words they used the cancellation document that I HAD to fill to stop charges, as documentation to justify not refunding for the charges I NEVER asked for. Dont Use These scum bags.Chris Nelson is their current PTM and he will lie to your face about virtually anything, Our management strives not to be that gym that charges people without their permission, and makes it impossible to cancel - Chris Nelson before, during, after they charged me for without permission I will always be a straight shooter with you and I would rather answer calls and texts and give you bad news than leave you in the dark - Chris Nelson before he ignored every call and text for two months.Credit where it is due. The non personal training staff is nice/professional and the gym is clean.

Crunch on channelside is the worst . Manager Dalton is unprofessional and does not communicate well. Equipment is NOT wiped down when needed. Would not recommend going to this gym.