The most inefficient company we have ever dealt with. Our home elevator has been out 3 weeks, I cannot use the stairs because of health problems. They say they will be here at 9am and dont show and dont call, this has happened numerous times. Today they called at 11am and said they were picking up a part and would be right out........ and of course no show. Got in touch with the service manager, Steve, he said an emergency came up, and of course no one at Oracle has a phone! to let us know they are not on their way! He again said they would be here at 8am in the morning.....................we have already paid half of the 3600 cost, so there doesnt seem a recourse for us..... but it is not too late for you. If you need an elevator repaired DONT CALL ORACLE!