Will did an assessment of my AC which was not working. While he could not repair it and had to order parts, he was clear on his explanation and walking me through what was wrong with my AC. Answered questions, provided me with all the information I needed to make my decision. While it is not the news I wanted to hear, it does help when the person is qualified and helps you understand what has happened. Next step will be the service call to install the parts. Thank you!

Our experience with Airflow was disastrous. It has taken me a few years to write this review because I went back and forth with management. Enough is enough. Dale at airflow did nothing to help us and the “manager” he sent out to us was rude and called us liars. This is how they left our AC unit looking after years of complaining that something was wrong. Our electric bill is always so high and our loft never gets cold. Every year we had the same complaint, and every year the tech that would come out would hold some laser up to the wall next to the air vent and tell us that all was well. We had a technician come out named “Jay” who told us that the AC unit indeed had issues stemming with a valve in the attic that would not open correctly and causes air to instead escape. We explained to him that the techs would just “tape up” the area that clearly looks moldy and he said he would try to help us but was leaving the company. He admitted that they should have taken care of us long ago. After going back and forth with a man named “Dale”, he sent a manager with another man. The entire time they were upstairs the one “manager” was screaming at his assistant. He was extremely rude. They come downstairs to question us about why we had not contacted them sooner. We explained that every year for maintenance we told the tech the issues with our loft and daughters room not getting cold be they insisted all was well. This is what the AC room looks like today in 2021 and now we are looking into going with a different company. It has taken us long to repair this because we did not have the thousands of dollars it would cost to repair it. I was not going to put this up but people need to be aware and BEWARE of this company. Terrible customer service. Others should know. I also have pictures that I will be posting on Yelp and every where i can so others can see and NOT use this company. We may even take it to the BBB, that is how horrible this company is. They should be ashamed of themselves for the lack of interest in making things right for their customers. Avoid at all costs.

This company deserves no stars. I had a service agreement with them after buying a new system and duct work. I had issues for two years and they said my warranty was out. I had a great AC company come out and he contacted carrier and I had a 7 year warranty. He replaced the coil and my AC that was constantly freezing stopped. You would think they would have been able to do this since they installed it. This company has no integrity. I would run from ever using their service. They cost me thousands of dollars. Run....Run....Run

Will our technician was very knowledgeable and helpful in getting our ac back up and running and helped explain what needed to be done to keep it running efficiently. Sarah in scheduling was very responsive and professional and did her best to keep the cost as low as possible while making sure we would get the needed repairs. I entered into a maintenance contract on both units and look forward to routine maintenance calls instead of breakdowns from here on out 😊

We are very happy about the service JAY gave us. He was here ahead of time, had a nice personality, explained our new unit and made sure the vents were adjusted so we could run the AC more efficiently.He was very clear explaining how the cold air should travel and how everything should be adjusted, which he did. We were totally impressed by his service. Clean, PROFESSIONAL, Immaculate and a good communicator Thank You, Jay! We hope they let us schedule you for our yearly maintenance!

BEST PRICING, BEST ATTITUDE, MOST PROFESSIONAL, AND ACTUALLY FIXED THE PROBLEM! Had 3 other AC guys come out that did not fix the problem.

Will Miller performed our annual A/C maintenance and was very professional and thorough. We look forward to continuing our relationship with Air Flow Designs, Will, and the service team. Thank you!

Jay is very knowledgeable and polite. The very best A/C guy!!

Will Miller did an amazing job fixing our problem with our unit. He is real and has the human element to do his job. Over 20 years of experience. Took his time to explain the dos and donts, extremely knowledgeable. He his an excellent asset to your company ( Air Flow Designs)

If you have issues request an immediate discussion with Dale. Process took longer than I had hoped it would but issues seem resolved. Credit to them for making the repeated trips and effort to provide satisfaction. I would use them again if needed.

Do not use Airflow designs for your HVAC repairs or anything related to your system. I called them to fix my AC and they didnt show up to the appointment and the next day when they did show up they didnt do the repair correctly and they had to come back a third time. Then while all this was going on and I was just trying to get my problem resolved their customer service manager was incredibly rude and unhelpful. If I could give them a 0 I would and I will use another company.

Great maintenance plan and fast service

Very good service that needs and very fast