Our AC quit working. We called our usual service guy and he stated we needed a whole new system and gave us a quote. Not wanting to only consider one quote, we called Locke’s. Harold quoted 5% lower for the exact same system and installed a wireless digital thermostat that is compatible with Alexa also. His quote was quick and in writing. He had the unit in stock and installed it the very next day. He was extremely thorough and professional. I was thrilled with this service and will use Locke’s from this point on.

Harold and Luis did a fantastic job with the installation. Harold also took the time to answer all of our questions. The price for a Trane was fantastic and lower than five other quotes . They diligently cleaned our handler closet and also reworked the drain line and out pipe. Laura was also great in sending over the quotes accurately and fast. We will gladly use Harold and team for regular maintenance in the future and refer them out to our family and friends!

Jeremy was very professional and respectful was a pleasure to have in out home he not only performed his duty he gave a full description of everything he was doing... really appreciated the job he has done.. thanks jeremy

Ive had a hard time finding a good and reputable company to come out and work on my AC systems. After being scammed, ripped off, and had my units damaged further by multiple companies in the area, I vowed to no longer use home warranty companies and get multiple quotes on my units until I found a company I trusted. Im beyond happy that I found Lockes!!! Theyve done a couple fixes on both of my units now and Im certain Ive found my forever company as long as they remain in business and I live in the area. After the awful experiences I have been through, it was a breathe of fresh air to find a company (Lockes) that actually cares about its customers and isnt trying to push for bigger and more expensive fixes. After getting bids from other companies, Ive had the same repair rep come out both times from Lockes and they gave me the final bid I end up going with. Theyve consistently come in lower than the other companies, havent been pushy, and have gone above and beyond to fix my units. The last time they were out they secured a part that another company put in incorrectly at no charge while working on another issue. I couldnt recommend a company any higher or more than I recommend Lockes and Ive been through several AC companies in the area. I finally feel like I can trust my AC company again.

Lockes Expert Quality Service-Heating and air conditioning is exactly as advertised. Harold is an Expert and sent a respectful, Quality Service technician in Jeremy. The technology(app) I was shown today, blew my mind. I was able to see the air specs before and after the repair. That was comforting. The cost was great too!Thanks again Jeremy and Harold!

Noticed for a couple days that our AC was struggling to maintain the set cooling temperature and took longer than normal to cool the inside air. Thinking it may be time for maintenance on a unit only a few years old, I contacted Locke’s on a Friday to schedule an appointment. Saturday, Locke’s sent Jeremy to troubleshoot and diagnose. I could not have asked for a more professional and dedicated technician. For the next 5 hours, Jeremy made sure to troubleshoot every issue to nail down the culprit to avoid unnecessary maintenance and or repair. Unfortunately the parts needed could not be obtained and replaced by Jeremy until the following Tuesday, so we went without AC for couple days. Fortunately the weather was cooler for those days. When Jeremy returned for the repair, he stayed until he was certain that all diagnostic readings were within optimal performance ranges, not just satisfactory, and explained the readings and system in a way a lay person can understand and perform self maintenance for longevity and care. Regarding the costs, fortunately the unit/parts are still covered by warranty but the cost of labor, refrigerant, etc were less than what I thought given the time put in by Locke’s team. I am happy to have set up a biannual maintenance program with Locke’s to keep my system running great for many years.

Jermey from Lockes came out to do Maintenance and repair leaking ducts . Did amazing job showed me photos of what needed repaired and gave me pricing options to replace or repair . Very satisfied with the service call

I have nothing but great things to say about this company. Both of the receptionists, as well as the repairman Jeremy, were extremely helpful and professional. Jeremy took the time to find important maintenance details that other companies missed and thoroughly explained each repair he made. The pricing was very fair and everything was laid out very explicitly in the invoice. I have bookmarked this company to use in the future. Excellent work and thank you so much for your help.

Jeremy came to do our diagnostic and repairs. He was great! Prices were fair and service was very good! Have already recommended to our neighbors and Will recommend to others!

Harold and his guys were beyond amazing. They worked until our new units were in and made sure it all ran correctly. Very professional and refreshing to know that there are companies that truly care about their customers. If you are ever in need of AC or heating repairs or a brand new install you need to definitely call Expert and Quality Air !!!

Professional and prompt service. Fixed a problem created by a sub par air conditioning company. Give a fair snd resonable quote for two new systems.

Very satisfied with their work. The company I work for has used them for annual a/c maintenance for years so I figured I would call them for a quote on a new system at my house. They presented me with several different options I could choose from. They didnt have an aggressive sales pitch and actually advised me the best solution for my needs wasnt their most expensive option. I got a very reasonable quote from them so I hired them. They did a great job installing my new a/c. I would highly recommend them as they are courteous, professional, knowledgeable and did a great job. I will use them again in the future.

Jeremy was amazing. Very professional and thorough. We called on a Saturday afternoon fully expecting service on Monday or later. Received a call at 630pm to my surprise that Jeremy was on his way. Later found out that Jeremy had over an hour drive home. That speaks volumes that he did an amazing job with a smile on his face in the hot summer heat on a Saturday evening. Give that man a raise! You guys gained a customer for life today! Expert service!

I had an extremely positive experience with Lockes AC from the moment I called and requested an appointment. I received same day service, and exceptional communication directly over the phone and through text with updates. Harold was my service tech and was very courteous of my time and respectful of my home. He took the time to best explain what the issue was, how he was going to fix it and hopefully prevent reoccurring issues. He even went a step further to test the air flow and perform a full check of all components, including each vent throughout the house. I would recommend anyone to use Lockes AC.

This company is amazing and on top of things! We just recently replaced our AC and they have been exceptional when it comes to their services! Highly recommend them!

I’ve used Harold Jr. and Locke’s AC for years and they have always been able to give me great options and costs for repair or maintenance service. My unit is from the 1990’s but it is still pumping and keeping us cool at home. I know one day I will need a new energy efficient new freon system but for now I trust Locke’s Expert & Quality Service to keep my 20plus year old system pumping. Thanks again!

Great service and pricing. Service technician was very professional. Jeremy did a great job very friendly with my dog. He answered all of questions . I will highly recommend your company. Thank you Harold and Laura..

I had a unpleasant experience with this company to say the least. They had to come to my house 3 times in the last year and half due to an incompetent technician whom didnt do their job properly the first 2 times. And now my a/c is having issues and they had another technician diagnosis it and they said the part was defective from the manufacturer however since Im no longer in warranty I would have to pay for a new part and labor. I spent a lot of money with this company to resolve the issue the first and second time due to the incompetent technician and now I have to come out of pocket again for something that is the manufacturer fault for selling a defective part. I would never recommend this company to anyone and if I could would rate it a zero.

I took off of work to be home and planned to be into work as soon as the technician was done working on the AC. I was informed the Tech would be at my house between 8 and 9. Shortly after 9 I called because no one had shown up. I was then informed it would be between 10 and 12. I told Laura that I had to work today. She asked what time, not considering I had been sitting at home waiting on them since 8am. I told her I really had to be in by noon. She asked me what my drive time was and I told her 30 minutes. She said someone would be out and that I was second on their list for the day. As I type this, it is 11:30. I did receive a text that a Tech was on the way but it gave no estimated time of arrival. I have been a long time customer and when Harold Locke Sr retired, the quality, customer service and commitment has reached a one star rating. There was no consideration given to me, they did not value my time at all.

Pawns in a system. They work with Hudson Homes management and from February to now, mid June, they still can’t fix an AC system. It’s not totally their fault, they have some idea of what the issue might be and Hudson Homes wont authorize real fixes. But they lie, over and over and over for them.One of the jobs they did they decided to leave fiberglass around the house, i found a Snapple bottle on my toolbox in the garage, and some ductwork they decided not to trash.Their idea of a working system is no lower than 76 in February. It’s “not possible”. We must be from out of state. I’ve lived in Tampa my whole life and this is the hottest house I’ve ever lived in.Most days are 81 degrees with 78% humidity in the house and they can’t fix it. Oppressive.

Excellent Service Jeremy was awesome,kept us informed of everything that had to be done. Laura was also great, very respectful .I would definitely recommend and use their service again.

Harold and his team have always been on point! (Several occasions, old house old ac) Great response time, will work with you to get it done on your schedule! Very knowledgable and always lets you know your options. Highly recommend and the company i tell my friends and family to go to.

Great Service and Prices!! Highly recommend for all your heating & cooling needs!

I found Lockes to be a pleasure to deal with. They were professional, courteous, and competitively priced. I was treated with respect, and they did a good job. Plus, they were very thorough. I will definitely have them do work for me again.

Lockes AC once again has been great to deal with. They do what they say they are going to do and are out to keep you as a long term customer. The two most important things for me are, are they going to be there AFTER the install AND can I get a good price! It is VERY hard to find both! So many companies try to get you while they can and upsell you with extras you dont need-- and after the install they become a different company to deal with. Lockes, on the other hand, has installed 4 systems in different houses over the years and each install has been a value and a consistently good experience AND they are there for questions and service years later. Thanks Lockes for the peace of mind!

I was able to easily schedule an appointment for same-day service. I was notified via txt of when the technician was en route which was awesome! Robert arrived ahead of the expected service window and knew exactly what the problem was. He explained what he was doing and solved my a/c problems quickly. Definitely recommend this company and will use for future needs!

All I can say is Lockes in 5 years have never failed to amaze me with their quick service, speedy service great value and great staff of the ladies answering the phone, to the tecks that come to the house, every single one iv encountered has impressed me ...even after 4 pm on a Friday, THANK YOU

We had a leak coming from the inside air conditioner and the technician came out and cleaned our coils and flushed out our drainline. The technician was so courteous and professional. I also referred my mom to Lockes ac and they gave her a really good deal on a new Trane system for $2100 cheaper than the other companies that quoted her the year before.

We just had a condenser fan motor go out, on our 4 ton central AC unit. Another company wanted over $1200 for the motor alone, which can be bought retail for about $130. We politely declined. That evening, we called Lockes and the technician (Lester) was out the next morning. Lester is a really nice guy and explained what he was doing, as he worked. It took him just a few minutes to make sure the wiring and capacitor were still good, check the coolant level, and replace the motor. The total was $325, which was quite a bit less than we thought it would be. Were now cool and happy. Thanks, Lockes...and thank you as well, Lester. Five stars. By the way, you can find coupons for Lockes on the front of The Flyer magazine that comes in the mail with the weekly ads. Thats how we found them. -Pat and Shana, happy customers in Lutz, FL

Weve worked with the entire team at Lockes and their professionalism and willingness to get the job done is unlike any other company. The owner and his father came out to personally survey a difficult project to ensure the job would be done right! Vanessa and Lester are an absolute pleasure to work with.

Having people in your corner that you can trust is monumental in a service industry. The technician was prompted and professional and at a competitive price. Although our A/C unit is pushing 20 years old, we were NOT pressured into replacing it, rather informed that we could probably get at least another year out of it. I would highly recommend this company.

Robert and his whole team, including office staff were great to work with. I had 2 returns and one new supply added to my existing system in my old - non standard house. They built custom ducts to fit and did a beautiful job.

Absolutely recommend this company! They truly care about their customers more than making a buck. I was in a jam when my A/C broke right before surgery. Another a/c company said I had to replace the coil which would cost me over 2k. Even though they knew my situation, they offered no other options. A friend of mine recommended this company so I called. From my first phone call, I was met with kindness and understanding. They sent someone out that same day who was able to offer me a temporary solution that would last me long enough to get by for only $400. I now am able to recover from my surgery in a nice, cool home. They have earned my loyalty and they will get all my a/c needs.

I highly recommend Lockes Expert & Quality Service for your AC needs. The staff is highly knowledgeable, courteous and efficient. Harold JR came to our house and was able to diagnose our AC problem quickly after listening closely to our concerns. He fixed the issue in a timely manner helping us out late in the day which Im sure was well past normal business hours and made sure everything was working properly before leaving. Friendly, fast and budget friendly. Call them if you are in need!!

We purchased a complete, installed A/C unit from Lockes Expert & Quality AC. After 2 years, the fan motor failed. They stuck to their warrantee; they were here the next business day. Replaced the motor, and honored their warrantee. The service was wonderful. I was impressed.

Middle of summer is the worst time to lose your A/C and on a weekend.. I called several places and all wanted 99$+ just to walk into the door. I talked to Harold Locke Jr. and it ends up he lives right down the block from me. He agreed to waive the service fee because of the proximity but couldnt fit me until first thing next morning.So, we spent one mildly uncomfortable night without air but after a few pounds of freon, a little cleaning, and a few hours later my unit was back up and running. Since my unit is about 8 years old and is out of warranty he recommended signing up for their service plan which includes two visits and a free pound of freon each trip for 75$. With the brutal Florida heat preventative maintenance is a must to avoid any huge $$ repairs.They are a family owned and operated business with many years experience. Harold Jr. was very respectful and courteous. Also a very attentive apprentice was at his side taking notes and helping with the job made this process quick and painless. I could have had immediate satisfaction and paid for same day service but paid 30-40% more. Not saying he couldnt do same day service but this being middle of August summer all reputable A/C companies are very busy.Overall I highly recommend this company, family owned, local, friendly, and great pricing.

Thanks to Laura and especially Sam for taking care of our AC at 4:04 Buttonwood Court, Great quality customer service thank you again

Robert is a great air conditioning tech! He is extremely knowledgeable and very trustworthy! I would definitely recommend Lockes Expert and Quality Service

Amazing service. This staff goes above and beyond for their customers. Had an opportunity to work with Vanessa, Lester and Raul on different projects from standard maintenance repairs to a major installation. They take pride in doing the job right.

Friendly, fast, and affordable. Very professional. Couldn’t ask for a better repair service. AC went out last night and was fixed before noon.

Lockes Expert & Quality Service deserves more than 5 stars. I have a 15 year old AC unit at my home. Harold Jr is very knowledgeable and knew right away what the problem was. They are very professional and courteous. He arrive on time and even when it was raining outside. I will recommend them to my family and friends. Thank you Harold Jr for your expertise. You helped me buy a little more time with this old unit but I will definitely be purchasing a new unit with your company to install in the near future. Thank you

Very timely and professional. They were able to get our new unit installed very quickly and it’s been working great. They also saved us a ton of money over another company who told us we needed things we didn’t need. Very pleased with the service and honesty that we received.

Professional staff answered the call and got us scheduled fast. The service tech gave me honest info about the status of our older model a/c and replaced only the parts needed without having to replace the whole unit. We were back up and cooling the same day. Pricing was very reasonable.

Great company and service. Lockes has installed and serviced 3 units for me in the last 3 years and have been a pleasure to work with. I highly recommend them for all AC needs.

Lockes Expert Service techs are exceptionally friendly, very knowledgeable in a/c diagnostics, professional installation work, and just as informative on how my air conditioning system works and what caused the Rheem system to malfunction. Their service prices are better than quotes from three previous a/c companies Ive used. I did not feel ripped-off when the job was finished. Cool in Tampa Bay! So grateful Ive found them.

I was so happy with the service provided by Lockes Expert & Quality Svc. Harold Jr. went above and beyond to make sure my AC was up and running. He was very police. He took his time and was very meticulous with his work. I will call this company 100% for any needs that I may have in the future!

Great service at a great price!Within an hour of calling, Mr. Locke, Jr. came to our house and not only fixed our issue at an extremely reasonable and honest price, but went above and beyond, checking and cleaning our whole system so we wouldnt have problems in the future. He kept us in the loop about what he was doing and how much it would cost, gave us options about different routes we could take and advising us about each, and gave a price comparison with their prices compared to the average company. He was really friendly, knowledgeable, and thorough.

I would highly recommend Lockes Expert & Quality Service for your Ac needs. The name speaks for itself. Staff is very friendly and always willing to go the extra mile and fast service. Yesterday my Ac froze up and stopped working. Put in a call to Lockes, Within 2 hrs the tech was on site. 1 hr later the Ac was back up and running with 2 new parts. All covered under our Warranty. Reliable, honest, family owned companies like Lockes are hard to find!

I had the company come out to my place of business and they were able to have my unit up and running in a little over an hour. That was extremely important being in the medical field and not having my patients sweat unnecessarily. Thanks for doing a great job at a reasonable price.

I called Expert & Quality Service AC to do an annual service on my relatively new AC unit. The company I originally hired was out of business. I was so impressed with Harold and his assistant. They spent more time in my home than anyone ever has. They vacuumed the drain, cleaned the coils, charged the freon, trimmed the bushes from the outside unit and even put ant powder inside the unit to keep bugs off the electrical components. I have never seen a more conscientious and perfectionist type service person before. I immediately hired him to service the AC at my rental property and I didnt even go there (because i usually dont trust anybody and want to watch everything). Each time he charged my $75. That is the best value I have received in years. I absolutely recommend Expert & Quality AC to everyone i know who has issues with their AC.

I had a great experience. The technician was knowledgeable and courteous. I had called another company to come out and they could not identify issue. Lockes Expert and Quality idenitied and repaired our issue quickly and at a very fair price. I felt they were honest and provided excellent service. Do not hesitate to contact them for your AC needs.

Lockes has come to our house now 3 times for 3 separate issues with heat and air. Each time theyve been professional, courteous and taken their time to do the job right.They are always super quick to respond, have a really nice woman who works reception/customer service who stays on top of requests and follow-ups, have great technicians (Alvino is the best!) who will fully explain what the problem is and not try and up-sell you on stuff you dont absolutely need, they will take their time to explain the situation fully and honestly, and are super fair with their pricing.I highly recommend them and will be using them in the future!

Ive used Lockes for about a year now at my business. Lester, HVAC Tech, is a pleasure to deal with. They come out when they say theyll come out and Lester always gives me a clear perspective of whats going on with my HVAC system. Im happy to be on their quarterly preventive maintenance program.

I had an emergency with an open permit for a house for sale. Locke AC was awesome! They jumped on it & did what it took to clear up the problem with the City inspector! They said they couldve put the CHA in for about a third the price this one was! I wish Id used them in the first place & will only use them in the future. I highly recommend Locke Expert & Quality Service!

Lockes Expert and Quality Service is a locally owned family business with a level of service that reflects the traditional small business. The technician who came to our home was efficient and personable. He had 17 years of experience working with A/C systems. During his time at our home he cleaned our system inside and outside, check the individual components to give us a good bill of health and gave us pointers to correctly position our ceiling ducts to ensure better flow and efficiency. I am happy with the competitive pricing on their preventative maintenance plan. They offer a wide range of services at a fair price that I am confident will insure our system keeps running through the hottest summer days. This is the third AC company we have used to conduct preventative maintenance and the one in which we are most satisfied with.

We used this company for an emergency repair service at our beach rental. Locke’s Expert & Quality Service was quick, reliable and super organized. They saved our guests’ vacation time. I would highly recommend them and plan to use their services moving forward for all of our properties.

Recently got the air conditioning in my home serviced, and Lockes was very fast, and professional. Excellent work done. Definitely will return for any future a/c services. Highly recommend!

I’m a landlord and have rentals in North Tampa. They’re an honest family run business. Vanessa, the coordinator, is very helpful and organized. I’ve met Harold the owner and he’s super friendly and reasonable.

Once again the guys over at Lockes Expert Quality AC saved one of my family members from going without air conditioning. I gave my uncle Ron the number for their office at 9 pm the night before because he said another company was coming the next day and was gonna charge him over 4,000 for a system. He call Lockes AC and they had a new heating and cooling system installed the very next day for him way cheaper than the other guys and the system Lockes Installed also has a 10 year warranty with it. Two thumbs up. Thanks again guys, we appreciate everything

As a Realtor in Tampa I help my clients with emergencies that come up during a sale. This time we had an AC start leaking on new drywall on a Saturday morning. Harold came out on a moments notice to save the day for my client. Hes very knowledgeable and honest as well. I would use his company again for sure.

Call them to get them to take care of a permit so I can sell my home and no one answers the phone at office and you think your leaving a message but not sure. No one can even call me back to say yes or no it is taken care. They allowed it to lapses. Not my fault. Maybe when people see this theyll do something.

Great people excellent svc on time i would recommend them 101% not too mention unbeatable prices.

Its always been a pleasure working with Lockes Expert & Quality Service. Family owned company that always makes sure im good and comfortable. Thank you for everything you do!

This company is reliable, reasonably priced, and most importantly- HONEST! Those traits go a long way in business, especially when it comes to this industry. Thank you to Alvino for properly diagnosing our air conditioning problem and taking care of it for us. Your hard work does not go unnoticed!

Quick honest service at a reasonable price. This company has earned its good reputation and I will continue to use and recommend them.

Fast and great service..they came out right away and fixed the issue with AC.They always are professional and courteous. I recommend them.

I found Harold Locke to be professional, polite and had patience in answering my questions and meeting my needs. Thank you Harold !

Great service, Vanessa was particularly helpful in resolving an issue for us. Would recommend to family and friends!

I returned home Sunday night and discovered that my Air conditioner had stopped working. I contacted Lockes Expect & Quality svc and as promised the service manger contacted me early Monday morning. A technician was sent out a short time later and fixed the problem.Great customer service. I highly recommend them.

Contacted Harold at 7:00 A.M. and he arrived promptly at 10:00 A.M., he explained the problem, discussed the repair cost and proceeded to work. I am very pleased with the cost, professionalism, cleanliness and care he took with the repair. I highly recommend his company for your air conditioning services.

Expert & Quality Service Air Conditioning & Heating is definitely where you want to go when youve got AC problems. Not only did they fix my AC on the weekend, but they also took the time to further educate me about how I can keep my AC running smooth for years to come. This is a family owned, local business, and these guys are all about quality repair, excellent customer service, giving back to their community.

This company has Great Services from speaking to the Office staff to the Service technical. Thank you for Quality A1 service.

When you need to call a HVAC company, call Harold Jr from Lockes Expert & Quality Service. He is extremely knowledgeable, upfront and has impecable work ethic. We recently had an issue at a rental property and Harold visited the property at short notice, not once, but twice to fix the problem and make sure that the unit was working properly, all the while keeping in touch with me via text message and photographs of the situation.I highly recommend Harold Locke Jr and this company!

This past week was horrible. AC was not working right and everyday it was getting worse. Another AC company was called in, but they could not correct the problem. We really needed someone who knew what they were doing and cared enough to do the job right. Mr. Locke arrived exactly on time and spent the next three hours identifying the problem with our AC and fixed it like he was working on the AC at his own house. Mr. Locke explained to me exactly what was causing our AC not to work properly. Better yet, he showed me what caused our AC problem and put the AC back together right in front of me. Thank you Mr. Locke. Thank you for making our home cool again! James G. Souza III, Attorney-at-law.Its a matter of trust. Update -June 2020Locke AC told me that I needed a new AC. Ugh! That was the last thing I wanted to hear. But Locke has taken care of my house and my friends for many years now. They have done good work and earned my trust. I took their advice and they installed a new AC the next day. They also came back twice to make improvements ensuring that everything worked perfectly. Many companies talk about customer service but Locke AC really means it. Thank you again Mr. Locke and and the techs at Locke AC. James G. Souza III, Attorney-at-law.

Not only did Lockes Air Conditioning Company save me $745 for my new A/C unit, they also included and installed a free ultra violet mold control light kit for my system. The technician that was in charge of the install was very professional and highly knowledgeable with making sure my wife knew how to operate the new wifi thermostat with her Ipad & cell phone. We now are happy that we choose your company instead of the other company that was gonna charge us more and didnt include the extras. We will definitely recommend your company if someone needs service. You have a new customer for life.

Had an appointment set up and no one showed up, called and left a message and no call back. Thanks for wasting my time when I could have called another company and gotten our system looked at. Hope the owner as happy to know that due to the lack of customer service a family with a small child has no heat tonight when its suppose to reach the low 40s.

Very professional!! Excellent services a blessing to have this company service my a/c; we definitely highly recommend them.

I have used Expert and Qualty Service for multiple years now, and they have always been the most honest and affordable options available.I recently had Expert and Quality Service come to my home to check out one of my units that was underperforming, and not doing a good job of cooling the 2nd story of my home. Lester came to the house and did a fantastic job in identifying the issue causing my outside unit to ice up. He resolved the issue expeditiously, and for a fair a reasonable price.The specific experience I had that sold me on always using them was when I had called another well advertised local AC company to my house due to issues with the heating during winter, right after my daughter was born. The other company said that the unit was bad and needed to have a part replaced that was $3000, and that I shouldn’t waste my time and should just replace the entire thing for $7000+. After paying their $75 trip fee I told them to kick rocks as it was obvious they didn’t have my best interest in mind. Expert Quality and Service came out after and identified that it was just a bad thermostat which was then replaced, which obviously was much cheaper than the previously quoted prices.Plain and simple this has been in my experience an honest, hard working, and fantastic company to work with. I personally refer them to any friends and family in need of HVAC assistance.

A few days ago...I live in a townhome. These so called a/c experts were working on a foreclosed property beside me and took/stole my outside unit. While, it was an easy mistake, how could they not go through tests to make sure they are taking the right unit? I contacted the company and the manager immediately replaced my outside unit with a new one....however, he lied to me and told me that it is compatible with my inside unit. I even asked a couple of times. When I got to work, I inquired with our A/C maintenance guy and he said they are not compatible because my older unit (10 years) was running on old freon. He said I will have problems with it in the summer...higher utility bills because the inside unit will be working double to process the new freon....more condensation...etc. There mistake is going to cost me money, so, their is no way I should have to pay for a new inside unit.When I contacted the company 2-3 times I spoke with the manager and he said I should have to pay part of it because my inside unit is old....my response is why is that, my inside unit could have last 5-10 more years. Then the only thing he would say is we will get you right...I ended the call at that each time thinking they would contact me to get things right, however, they are ghosting me. 2 days ago I even left a voice mail asking the OWNER to call me to work this out....same ghosting.I gave them a bad review on facebook...the company gets mad at the bad reviews.....I get home today, and they are taking back the outside unit and replacing it with my old unit. How do I know it is not damaged from all the moving and they chunking it in their van. It could stop working in a day...week...or hour....I will be stuck paying for their mistake. I told them I didnt want the old unit back from the start. I sent this to TV station 8 on your side.Horrible service and no EXPERTS are here...if so, they would have at least contacted me and try to work something out. I guess my next option is lawyer or TV network.

Excellent company. Technicians were very professional and friendly.

I was really impressed with the service provided by the technician Harold Jr. that came out to our home on the weekend, when the other companies that we called wanted us to pay a ridiculous weekend fee or wait for Monday. A previous company that my dad had a ac maintenace contract for his home came out to mines friday after we got off work and said our compressor had burnt out & gave us a quote for a $6,500 system, but Harold was able to get my compressor started with a booster & saved us a bunch of money. Thanks again, I will be referring my friends & family to get your preventative maintenance service also! :-)

Another save by the Locke family at Expert & Quality Service AC. I had a client doing an inspection on a home with a broken AC system. Harold came out and diagnosed it quickly and we had it replaced immediately for my buyer. thanks Harold.

Great people in Friendly quality work and good price

E&Q Service Air Conditioning & Heating exceeded my expectations. Our business owns residential property, as well as, has multiple commercial air-conditioning units. We had an urgent situation and EQSACH responded the same day, worked late to correct the issue and followed up the next day to ensure our satisfaction! Their Technician was courteous, knowledgeable and efficient! He explained his method of troubleshooting, the problems found, and the recommended repair. It was great to have that feeling of confidence and reassurance in a company! We have continued to use them and are highly satisfied with their work!I.Metcalf - SEIAA, Bible-Based Fellowship Church of Temple Terrace

Thes guy were great ! Unlike the other 2 A/C companies that gave us a quote, Lockss gave us options about repairs and replace cost. We chooce to replace unit and they showed up on time and had us cooled back down no no time at all. The price was right too!Laura Epperson

I have always been worried about who to call for AC service given the stories and reviews Ive read about AC companies. I found Lockes Expert & Quality Svc on Angies List and I will never call anyone else for my AC needs. Basically my inside system would come on but would only get clicking from outside unit. I had already checked fuses prior to calling.The tech showed up with in the time window I was given and within a few minutes figured out what the issue was (bad capacitor). Replaced and added some freon, cleaned off the outside coils, sucked out the drain all in about 45 min or so. Awesome tech (believe his name was Alvino), very polite and knowledgable. Price was around what I expected it to be.

Staff was professional and on time. Would definitely use again.

I work here come see us we will do you right we will not hit you over the head like the other companies.

The technician came out and within a 3-5 minutes was telling me I needed a completely new unit. He started off asking if I am thr home owner. Why should that matter? Just give me the quote for the repair. At first he showed md what was wrong (which I had told them when I called what the problem is and I told him the problem). Then he said he needed to go out to his truck to write the quote. Then he looked at the coils and told me those needed cleaned and the unit only had about a year left. I told him that I wasnt going to get a new unit and just wanted the price to fix what was wrong. He said at least $400. I repeated that back to him then he said at least $500. When I pointed out he went up he said well its going to be 463 to get this fixed. In a matter of minutes he went from needing to go to his truck to get how much it would be to a very exact figure. Very unprofessional. Crooked company

Excellent service, exceptional and professionals.

Great company and customer service

These guys have no morals...Idiots make a mistake and dont try to make it good.BEWARE!!!!

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