I was tail gated by an employee of this company for going the speed limit. Employees of companies who drive professionally on the road should not intimidate other drivers.

We bought a spa a year ago and have had nothing but trouble with it. I called Bryan on Labor day, he not only answered the phone, but he took our phone call, texts and walked me through how to fix it, and got us back on track. I couldnt be more happy with Bryan, and his company:)

Do not hire this company. They told me it would be $130 to clean my pool. Not only did they not clean it all the way, so I had to finish it myself. When they sent me the bill it was for $240. They were at my house for 30 min vacuuming it and put in some chemicals. Absolutely ridiculous. I tried to reason with Bryan the owner and he told me to find someone else to clean my pool.

In and out with what I needed in less than 3 minutes.

We moved in to a house with a green pool. It was hard to get Pacific Northwest Pool to show up at first, but they eventually got the green out of the pool and made it crystal clear and blue again. They got on a schedule and things were fantastic. Until they werent. After about a year, I started to notice that the pool didnt look perfectly clean anymore, but only clean-ish. I would have to supplement the cleaning by skimming what they missed minutes after they left. Not something I want to have to do. This is why I have a cleaning service. We noticed when we would contact the owner Brian, he was quite sensitive about questions. We were always trying to word texts in ways that wouldnt upset him. This was challenging. I work from home and the pool is my view. I noticed that the time they spent on the pool had decreased significantly. I also noticed that there were still plenty of bugs and worms at the bottom of the pool and floating at the top. This was disappointing because it seemed like we had a good thing for a long time. We brought it up and Brian said that he prides himself on being speedy. Ok, well, what benefit does the client get? So youre fast; were not waiting on a cheeseburger. Instead of committing to more time spent on the pool, he facetiously said thank you for pointing out how quick I am This is when we kind of knew we were in trouble. The next instance was after the cleaners came and it was pouring down rain. They had trouble seeing the bottom of the pool and therefore; they couldnt vacuum everything and were starring at the same dead salamander and worms from weeks ago. I completely get that its tricky to see through a downpour. I asked Brian about this. I wondered why they would clean during a downpour with such a visual disadvantage. Brian pointed out that they dont have a choice other than to work in rain; pretending there isnt a clear distinction between rain and a downpour. Its raining now and I can see the bottom of the pool. I ended up shopping around on Home Advisor to see who else was out there. Well, Home Advisor shared my search with Brian. My husband and I of course, got an emotional text from Brian saying that he has to cancel our contract because he decided ten years ago not to be anywhere he is unwanted. Nobody puts baby in the corner I guess. Oh, the drama!Something I found out from my new pool guy after I posted this review: Brian was not checking two of the columns on the chemical chart. CALC and CVA. He had stopped checking them in April and never checked them again according to his own chart for the remainder of the time he was our pool cleaner up to October. Because of this, the new pool guy said that he may need to drain the pool, but ended up getting it under control. I have attached a picture of Brians chart lacking the detail on the two columns.Also, the spa I had in the pool house was old and Brian told us it was not worth fixing and that we should just buy a new one. Our new pool guy was able to fix the spa and found it to be in excellent condition, with even the rubber washers being like new and flexible and the ozonator working perfectly. The heater needed some work, but it was well worth the cost!