The assistance I received bringing my desk top back to normalcy was responsive, professional and invaluable to me. Thank you so much.

Helpful techs who worked with is to resolve an issue we had building a gaming pc with a MSI mobo. We couldnt determine the cause so took it in. They let us know what they found and what to say to MSI. We called and eventually got a replacement. GS techs installed all components and let them s know everything worked. Great service!

U have 2 make appointments and they tried 2 charge me 120$ 2 fix my laptop when all it needed was an update😡

Staff who helped set up laptop was professional and very patient during the process

Courteous, knowledgeable and friendly from intake to pick up after repair of my computer. Both folks I encountered were very patient with this”techno nerd”. It was a pleasure doing business with the . I will definitely recommend this Geek Squad and will use them again.

My phone was purchased at Best Buy near the Tacoma Mall in Washington. I have never had a problem using the Geek Squad, with their customer service, or this store in the past. Yesterday, I called and spoke to an agent. He did tell me they do limited troubleshooting, but could look at my phone, and if nothing else give me possible solutions to the issues I was having, and made me an appointment for today, suggesting I do a factory reset first to see if that helped. I did, and the reset didnt help so I kept my appointment.Today, at the counter, I explained the issues I was having. The agent immediately turned to another, asking if he should call the geek squad (assistance I guess)??? He did so without even looking at my phone, trying to see what I was talking about, or anything else. He spoke briefly to the lady at the other end then handed me the phone. Long story shorter, I was given no choice but to mail my phone in for replacement by the manufacturer no matter the issue if I wanted it fixed, or replaced. The agent in front of my face apparently couldnt check to see if I had a setting incorrect, or some other simple solution (which probably wasnt the case). He just decided he couldnt do that, and admitted he was just a tech in the back and worked on computers. If that was the case, why was he out front? He didnt even touch the phone.If nothing else, he could have said he would try to help with anything by looking at it rather than passing the problem on to some person on the phone who wasnt even there.He admitted he was clueless about a cell phone and if you are a member of the Geek Squad, you should at least have a basic understanding of the products in your store, and the ability to take a few of the 20 minutes allotted in an appointment to personally try to help.I understand that cell phones arent typically fixed by the Geek Squad. I understand also that sometimes a quick look by someone more familiar with operating systems of electronics can identify an issue I cannot.This man wasnt even willing to try. It was pointless for the agent yesterday on the phone to make me an appointment, and pointless for me to waste my time showing up.

If I could give 0 stars I would.... Hands down the worst experience ive had with geek squad EVER! The people working there are extremely rude and act as if theyre better than you just because they know how to work on a piece of equipment youre not familiar with. STAY AWAY!

The service to repair my computer virus was fast and efficient. This is my second visit and each time the service guy has been extremely knowledgeable, friendly and professional. Good Job Geek Squad!!

If you have custom builds beware the geek squad:I give it a 3 star because there was a negative experience with a positive resolution.We brought in our custom built mid tower for repair. It was overheating during high performance games and needed a new CPU heat sink. The part was purchased, repairs made, we were called to picked up the completed PC. Upon arrival for pick up, they opened up the tower and showed us our new fan and they had rearranged our cord management. We asked to plug it in and, to our surprise, the man says oh it doesnt boot. We had it documented in our service order the PC was completely operational upon drop off, aside from the heating issue. My initial question was why did you call me to pick up my PC if it doesnt boot? They then told us there was no way to run diagnostics on the PC and then they suggested we buy a NEW MOTHERBOARD and PROCESSOR WITHOUT knowing if they actually needed replacing. They then suggested we purchase a NEW PC from them! After they damaged our build. There clearly was some communication issues between employees and everyone seemed to be on a different page.One guy finally took charge of it because clearly they screwed up and no one at the store, including the manager, knew what to do. Mind you our PC was in the shop for about 2 weeks. Anyway, this guy and I will name drop, Eric Schmitt, takes a look at our machine and discerns that the power supply had shorted and needed to be replaced. He pointed out the way the cords had been bent and strained when they were rearranged wasnt good for the power supply, but he wasnt sure what caused the short since he hadnt initially made the repairs. He went above and beyond trying our parts in different machines to test functionality. I think the largest issue I had was no one else was able to actually tell me what was wrong. An 80$ part was needed and they tried making us buy a new PC or spend 300-600$ on parts. Id give Eric a 20/10 rating for knowing what hes doing, finding a way to run diagnostics, and fixing the problem. All we wanted was for this PC to run. We left satisfied and got a discount on our membership because my husband insisted we keep this service. I wouldnt recommend the geek squad service for hardware issues. I think most of the employees are more equip for software issues and troubleshooting. Some are more experienced than others.If hed serviced our PC first Im 100% certain we wouldve had no problems. You need to get something done as far as hardware trust no one at this store but Eric. I dont believe our PC wouldve been repaired without him, at least not by this company.We are just grateful the PC is at home and running again.

Eric and Journey were fantastic. Definitely knew what they were talking about and super helpful with trouble shooting our computer issue.

I paid 220 bucks to come home with the same problem..oh they covered their butts by including the phrase..its the best your computer can do..well before I didnt get photos not responding...so its not even as good as when I took it in there. They blaimed McAfee..so I got their Webroot...Im so stupid for believing them.

Staff was extremely courteous and helpful even at rush hour

I called to ask Geek Squad about a simple repair on my tv (the optical audio digita cable socket) but they referred me to their “1-800 number.” I had to look up the number and then had to sit through audio recordings only for it to tell me it was connecting me to a Geek Squad member of which I was then on hold for about 10 mins before I hung up. Not helpful whatsoever.

Push the sale of Geek Squad services. Salesman tells you GS will come to your home or you can bring your TV in. What they fail to mention is you will have to bring it in if your tv is under 43 inches. Lucky me, I missed it by 3. This after having purchased the damn tv 2 weeks before the sound went out. So mad.

They sold me a laptop they said they gave me the backup disks. they did only a portion of it so when I went to reinstall my stuff after wiping my computer clean it would not install. went back to get them they tried to charge me for the disks I already paid for. they would not warrent my TV I paid for warrenty on. and everytime I go there they take there time and have rude service.

Geek Squad there is really friendly and knowledgeable!

They do good work

Internet page said they repaired Beats headphones. Drove there and was told that they didn’t.

Went very well for me,what more can i say.

Sarcastic youth tried to double talk, did not know that I am a IT Tech for my company, and rather then help me he forces me to return a $2,000 gaming computer.

Ripoff

Sucks