This was my first visit to the clinic. The place is very clean and observed all COVID19 safety precautions. The receptionist Rena (I hope the spelling is right) was great! A beautiful and dedicated person. It was a pleasure to talk to her. I highly recommend WellNow Urgent Care!

Very disappointed with my last visit, have gone there with myself and kids for numerous without issue. I needed a Covid test for my older daughter and had prior success there with my younger child. Today I walk in and told we only do it by appointment and just go home and schedule an appointment online . Reception could care less and should be replaced ASAP with motivated employees that actually care. Just there for a easy paycheck to do the bare minimum

Much better than last time as my Covid test results were ready in less than 12 hours!

Great service. Both ladies at the front desk were awesome. Didnt have to wait long. The experience was wonderful.

Went to Wellnow, Fairmount location to get a COVID test. I was unaware that you would have to have an appointment. After explaining my situation they took me right back to have a testThey could of said no make an appointment, but they did not. All Wellnow employees go above and beyond to help you.

I had a great experience at Wellnow for a Covid19 test. I made a standing appointment and was seen close to the time I scheduled it, which was 4:10 pm on a Monday. The people were all friendly and helpful at the Fairmount facility. The problem was with the lab results. I kept checking my email and text messages the next day with no results. I checked Tues and Weds, still no results. My work was on my case about the results, which I couldnt produce!! I ended up calling Wellnow after work on Wednesday, which kept ringing and I stayed on the line for literally 10 mins as it continued to ring until someone finally picked up. I explained my situation and they verbally gave me my results and even had it printed out for me to pick up that evening. The young woman on the phone was very friendly and said that the lab has been having issues sending results to those being tested. I commemorate her for getting me out of a jam at work. I was able to give my results to my office manager and it gave her a sense of relief! Thank you Wellnow for your kind helpful people at the Fairmount facility.

Everyone was genuinely friendly, no feeling of impatience if I asked questions. Quick service and prompt.

My experience here was great. Wait was short and was impressed on what the can do on-site. Testing is quick and I feel that my diagnosis and treatment were spot-on. Staff were friendly too! I feel like a new man after only 2 days of treatment for pneumonia!

Facility was clean, staff was polite, professional and efficient, did what they could to accommodate me.

Mine was a great experience. You can walk in or make an appointment & register on line which saves time. I was on & out quickly & best of all, had great treatment & some much needed relief. And the staff are great too!

We were in Syracuse visiting family and my son was suffering from an earache. I was able to get him a same day appointment and was in and out with a diagnosis and a prescription within 40 minutes. Quick, albeit thorough, easy and convenient.

Visited the Fairmount location yesterday. I made on online appointment and actually was checked in sooner than appointment time. All staff were friendly and courteous and made me feel totally comfortable!! I would definitely visit there again!

Great team during COVID. Very busy but managed to get everyone in and out as quickly as possible. Nice people

Wellnow has a good understanding of time management. The website allows you to see how busy each location in your city is. It was easy to find a location that was available ASAP. Checked in and was seen right away. Flawless visit

Amazingly Awesome Staff! So completely helpful when others could not.

Excellent experience at the clinic. Absolute fail on the electronic receipt of test results. I had to drive back to the clinic for my report.

Visited 2 times in the last week. Quick and courteous staff. Pleasant experience overall.

I came in from Canada for a COVID test to get home. Selena and Tara were epic! So kind and so helpful! Thanks for making my trip that much better.

The only problem I had with the staff ( in a good ) way. Is that they were talking about food and I left there hungry. On the other hand they were very professional and friendly. They had in an out in a timely fashion. Thank you all, Big smiles

Efficient. Polite. Professional. Commu icated well about my illness and options. Was delighted by the sophistication of their diagnostic equipment as it provided answers that i didnt think would be possible outside a hospital.

A long line awaited me when I went in for a Covid test on 8/31. I had an appt and had filled out everything on line so I thought I’d zip through! However, I had signed up for the Fairmount site and went to the Camillus site! Duh! Even after the wait & consequently being late, the staff could not have been nicer at both sites. So glad Fairmount didn’t close after Camillus was built! We couldn’t live without them since Covid!

Came here as I wasnt feeling well when I woke up in the morning. Immediately greeted by Selena at the reception desk who was very personable and made me feel right at home.Was treated by Jackie who was very knowledgeable and explained everything to me transparently.Very caring and attentive Urgent Care location and would come.back again.

I thought I might need stitches, and I was right. I was quickly greeted, taken into a room & evaluated. The NP who took care of me was professional, kind & very gentle.

My experience at Well now was a pleasant one. I booked my appointment for 10:15 am and as directed in their reply confirming my appointment I received a text 45 mins prior to my appointment advising me to head to the facility and text here when I arrived. Within a minute after arriving I received a telephone call from triage to go over my reason for my appointment and then was immediately invited in and placed in a room. I was seen by a nurse within minutes and then seen by doctor within minutes of her departure from room. The staff was super friendly and efficient. Very pleased with the whole experience.

Zero stars would’ve been a better submission. I walked into wellnow today, mind you the parking lot and lobby were full I literally had to park in a different lot to get in. I walked in to a line basically out the door, when I got up to the counter and explained that I wanted to get tested for covid because I now know 10+ people that i’ve been around positive/ symptomatic people within the last 2 weeks. After she had asked me about insurance and if i’ve been fully vaccinated(which I am and explained that I am fully vaxxed) she denied me to be tested because “we are no longer in a state of emergency” and that i’m “good”………………………..Hi. just so you know, there are now 2 more variants(that we KNOW of) and it’s spreading like rapid fire. I don’t know that many people and the fact that I know 10+ people that have it/ are waiting for their results is insane to me. Also, to turn me down because i’m fully vaxxed means nothing because I can 100000000% get the other varrients/ transmit it to other people. Absolutely absurd. It may not even be the woman’s fault at the counter but wellnow, do better.

Always good visits there. Very nice staff. Always in and out. Love it there. My family and friends do go there too..

While on vacation, our 13 yr old daughter developed an earache that was very painful, so we searched for the nearest urgent care to our Syracuse, NY hotel. The staff was friendly and helpful, and there was a short wait to be seen, but the best part was the PA who assessed her. Nagib Thabet looked in her ears and and started explaining what he saw, but then took the time to show me with the otoscope so I understood more clearly. He prescribed ear drops with steroids to help the pain and advised us on OTC meds to take along with drops for best pain control to get us through the rest of our trip. The overall experience was superbly comforting in the midst of a stressful situation, and I sincerely appreciate the care we received there!

Great staff and amazing care, they had me in and out in like 45 mins.... not only did I feel like I got the information I needed but I also felt cared about while in the short time I was there. Not many places I’d say that about. Lol

I had an excellent experience and PA Jason Falcone was professional, compassionate and went the extra mile to help me.

Great place to get an asymptomatic covid test.

Fast, friendly, reliable. Went in for a sinus infection. My only critique is that during COVID, everything seems to be related even when its not. I get the need for a test but a diagnosis of contact with COVID even when I stated several times no contact with any positive persons. (Test results were also faster than expected, and honest. Negative as expected). So while the virus is a thing, please listen carefully to your patients. And thank you for treating the main complaint in spite of it all. All in all a very positive experience.

Great experience, every time we go. Staff is friendly, providers are knowledgeable. They really care about their patients. Highly recommend.

I was here for an hour. Was waiting at some point for 20 minutes when the PA Lindsey said she had to “check my records”. When I went to see what was going on she wasn’t even out there. She was rolling her eyes and giving me attitude the entire time I was there and actually argued with me when I didn’t want my prescription sent to a certain pharmacy after I said I could wait another day. She was extremely rude and I will never go to this location again because of her. My experience was absolutely terrible. This PA needs a brush up on customer service because she clearly doesn’t know how to deal with people.

I went to the Well Now on W Genesee St feeling really bad. The staff were all amazing, empathetic, professional and caring. I had a nurse in particular, I forgot her name but she knows who she is. She held my hand and calmed me while I waited for the ambulance. It’s so refreshing when you’re around people who value their job especially in healthcare. Great Job Well Now, you made me feel like I was family.

Every single person there was awesome. They were friendly, professional, and well organized (from my experience anyway). Unfortunately the only persons name I remember is Kaitlyn (sp?), the NP. Very down to earth! I would honestly consider going there again for care because of all those folks.

My husband had a bad toothache. We decided to head to the hospital and prepared for the long wait. We called our daughter to let her know. She told us to consider going to WellNow instead. I never heard of this place. It was only minutes away, so we went. We were in and out. The customer service was spectacular and the best part was they have a pac-man machine. I love this place. This is my first choice for medical emergencies. Thanks WellNow.

Very friendly courteous staff! From the front desk to the NP! Thank you, made my kiddos experience easy!

The staff here is incredibly kind, caring and attentive. Big shout out to April and Chelsea for being completely amazing with my two and a half year old daughter and myself. Thank you so much! 💕

Went in for a Covid test and they couldnt have been any nicer or professional. From the front desk to the nurses. Yes, the test came back positive. But if anybody had to be the bearer of bad news, they were more than genuine and gracious. Understanding the gravity of the situation, their words of encouragement, yet truth were absolutely helpful to me.

This place is awesome. Really friendly staff very professional and knowledgeable. If I ever need health services again this is where Im gonna go. In-and-out in a timely manner. Thank you to all that work there. YOU GUYS ROCK!! 🤘🤘

No waiting,professional personal. Well trained. Always. Clean. Got a great PA to check out my issue. Was in and out in less than an hour.great service.

Very pleased w/the service. Would return if necessary. Highly recommend to others in need of urgent care services.

The front desk receptionist and staff checking me in were warm and friendly. One of them who escorted me to an examination room had a great sense of humor that he shared. The male assistant who gave me a test made the experience pleasant. I appreciated the professionalism and care that the staff demonstrated. I was pleased with the treatment and commitment to providing the best outcome possible.

Expensive test for COVID 19 to wait few days now? Wow.

Fast and friendly experience. Would recommend!

Great service. Quick and courteous. Very professional and treated very kindly

The staff were all very professional but friendly also. I felt their Covid precautions were good and I felt safe being there. My wait time was definitely reasonable. The nurse and the practitioner were thorough and explained everything to me. Also I got good, clear discharge instructions. It was definitely a positive experience.

My experience at WellNow was swift and pleasant. This visit was on a Saturday. I was in at 11:00 out by 11:53 or so. All of the staff was extremely nice and respectful. The NP took my medical information, my version of symptoms then took one look into my ear, gave me a diagnosis and wrote a script for antibiotics and that was it. Done.Thanks to WellNow for a great experienceD. Martin

The staff were all very friendly, kind, and informative. They gave their time to answer any questions we had. We didn’t have to wait long either. You’d never know we were living in a pandemic based on their attitudes. Thank you!!

Quick,easy, efficient. I also made a follow up call for test results and Brandon had additional guidance for timing and next steps. Thank you!

Oh my god it was the quickest visit ever I truly reccomend Well Now Urgent Care they felt like family to me everybody was so nice and attentive

The employees that work there were very courteous and welcoming. I didn’t have to wait long at all to be seen and they were pretty busy at that time. The doctor that had seen me was extremely nice and very reassuring which meant a lot to me!!! I definitely suggest if you have to go to an urgent care you decide to choose this one!

I have gone to Well Now in Fairmount for years, since they opened, and have always had a good experience with kind qualified health care providers.

Absolutely a most excellent experience. From the initial phone call to the happy goodbyes. Rather than spending hours in an emergency room, we were in and out. Entire staff was lovely. Will use again (If needed) and recommend highly.

I walked into WellNow with a cut that wasn’t overly severe but was noticeably bleeding. The front desk staff noticed my bleeding and got me into a room within minutes. Once in the room I was immediately seen by a nurse that took my vitals, which was promptly followed by an NP that performed my stitches, and as she left another nurse walked in to give me a Tetanus shot. The service was phenomenal. Every single staff member I came into contact with was kind, caring, and treated me as though my time was valuable. I 100% recommend and would go back to this office in the event of another unexpected injury.

The place is very clean.. the staff awesome and friendly.. fast service... my first language is Spanish and they help me, I feel confortable with that... I recommend this Well Now 100%

Friendly and very helpful staff!Addressed my issues quickly and efficiently!

Quick in and out. Very good experience.

Very busy Saturday but I was so pleased on the care from the time I walked in to the time I walked out.

My appointment time kept getting pushed back because the clinic was so busy, but once I arrived the entire staff was professional, sympathetic and helpful. It was a great experience and I would not hesitate to use this clinic again. I will recommend it to everyone I know.

I like the facilities, very clean and comfortable. The people working there are vary gentle and considerate. They will also answer any questions you have.

CAMILLUS LOCATION NOT THE FAIRMONT LOCATION. HORRIBLE STAFF NO ONE AT THE FRONT DESK HAD A MASK ON . I WAITED 24HRS FOR AN APPOINTMENT FOR MY SON JUST TO SAY WE DIDNT DO IT ONLINE CORRECTLY. CLEARLY THEY DONT KNOW WHAT THEY ARE DOING NEED BETTER KNOWLEDGEABLE STAFF! RECOMMEND A DIFFERENT LOCATION!

The phone number has a calling restriction on, that’s not professional. The only way to get a Covid rapid testing is by setting up an appointment. Their phone isn’t accepting calls so making an appointment is nearly impossible if you don’t have internet access. Fix this.

I needed a rapid covid test, I called and they fit me in there schedule as soon as they could. They were professional, clean and very helpful!

The staff was very kind, friendly, informative. Very well organized. Very smooth experience! Thank you

Given everything going on with COVID this staff was amazing. My infant daughter had bronchitis and they could not have been more accommodating. Everyone was so kind and so willing to help us, which meant everything to me. We did have to wait a bit but it was 100% worth it. She is doing soooo much better thanks to this team.

I was especially impressed with the nurse who took my sample. She was friendly with a Smile.That is important to me. She had a skill in getting the sample which is not always pleasant for the recipient. As an RN myself, old at that, I may judge differently than the average patient .The staff in the inner office We’re equally pleasant.

The entire staff is extremely pleasant and professional. Wait time was minimal. Never even came close to another patient while I was entering and leaving. They really have their “stuff” together. Impressive.

To tell you the truth didnt entirely know what to expect, hurt my back at work and my primary care Dr doesnt accept comp cases. I set up an appointment online, showed up, filled out some paperwork and they took me right back. Waited 5-10 minutes and the Dr came in with a nurse, evaluated my case, then someone came in did BP temp, that kind of stuff. They then took me to get x-rays. While I waited for them to evaluate the x-rays, someone came in and gave me a shot for the pain. 5 minutes later, Dr came in, told me my prognosis, steps that needed to be taken, she was very thoughtful, thorough, to the point.This was by far one of the best experiences Ive ever had, sure beat the heck out of the old ER days. I HIGHLY recommend a visit here if you want fast competent care. Thanks a bunch.

Very happy with the service. All the people are very pleasant, professional, and have a passion for what they do. Very efficient and courteous to deal with. Totally made an unpleasurable situation easier to deal with. Would be the first place I would go to if any need for immediate care. Thank you

I brought my 9 month old in and they took us in right away! Everything was very quick and efficient and everyone was very nice.

They took such good care of me and were so nice.

Professional and quick. I recommend WellNow Fairmount, NY

I made an appointment online and was seen quickly. The nurse and NP both were both very friendly and made the appointment feel comfortable and easy.

The staff is so kind. I am very impressed with this facility and I will highly recommend to others. Thank you and stay safe.

I was able to schedule my visit online, which I love. Reminder text and instructions before arrival. Staff was friendly and helpful and quick. The whole process was easy and enjoyable considering being there for a precautionary Covid test.

The people where very friendly and got us in fast. They did what they had to and we were out of there with in 10 minutes. Thank you for the fast work you all did.

They are always friendly, kind and professional. I’m grateful they are here in the community.

Even with all the covid testing I was able to make an apt for an injury.The staff was very accommodating and friendly.. The PA Jason Falcones care was exceptional!!

I visited Wellnow Urgent Care in Fairmount NY to get a test done. I didnt have an appointment and they stated that they were all booked up for the day but I could come down and wait if I chose to. From registering, waiting, and getting the test done took less than an hour. Staff was very pleasant and professional with whats going on now.

Not a horrible wait, even with waiting in the car. I thought it was a quick visit, honestly much faster then any of myself or my daughters scheduled appointments go. The staff was very kind and professional. I was well informed of what to expect and what to do next. My prescription was ready and I was back home within the hour.

I had a great experience from the moment I entered the building.. The office both up front and in back was very clean.. The staff was warm and friendly .. I have only good things to say about the Fairmount location!!!

I visited urgent care on May 26. It was very easy making an appointment. I was worried about going now with everything going on but I knew I needed to be seen by a doctor for some thing other than The virus. They made it so easy getting your appointment online and gave you step-by-step instructions on what to do and registered you while you were in your car taking precautions so no patient came in contact with another. Everyone was extremely friendly caring and I was basically in and out in a very short period of time! Thank you to the doctors, nurses and staff!

Came for covid test. Made a noon appointment. Arrived 10 minutes prior to appointment time and called office to let them know - as instructed. I was told I would receive a call to be “checked-in”...after 45 minutes waiting and not receiving the call I called back and was told “sorry we are receiving a lot of walk-ins and I couldn’t get to calling you”...makes absolutely no sense to make an appointment and then put the walk-ins at top priority. This is extremely frustrating and it was a terrible experience. My appointment took well over an hour and a half as I wasn’t even “checked-in” until an hour after my scheduled appointment time...

Service was very professional and quick. PPE was worn at all times. Staff was courteous and very helpful in explaining what was happening.

I felt very safe and comfortable visiting this location. I scanned the code at the door and was able to check in from my car. I was called and taken directly from my car to a room. The staff was very kind and reassuring. I would highly recommend visiting this location!

If you are looking to get the pcr covid19 test results within 72hr for travel this is not A good urgent care to go to. walked in and was taken care of. The covid19 test was not painful as I thought. The staffs were great, I just didn’t get my results within 72hrs time frame.

I had a great experience here due to friendly staff and quick service. I went on a week day morning for a COVID swab, and everyone was very personable and professional--very helpful considering the unpleasant test I had to have done!

Staff was efficient and knowledgeable. I would go back again not alot of wait time.

I had a fantastic experience. Booked my appointment online with my cell phone and confirmation was received via text to my e-mail within minutes. Less than 1 hour later I was there, registered and cured. Not a broken leg. An ear plug due to ear wax smothered from swimming that I suffered thru for almost 3 days. Very satisfied with my experience.

The staff here are very compassionate. I paid attention to how everyone was treated during my visit to urgent care and I was surprised because every other place that I had gone to in the past had some staff that were not very engaged in the clients well being. So it was great to see the staff here non discriminating to showing compassion for all clients.

Quick check in and amazing staff. Best covid test aka not 20 seconds in my brain lol much more gentle !

Quick and easy. I booked from home arrived at my designated time and was out in 20 minutes, feeling much relieved. Friendly staff and great Drs

Fast and easy. Cant wait for results. Nurse administered test, very informative, compliant, and described everything so accurately!

Amazing service, the beautiful lady who helped me was Amazing (I Believe it was Miss Chelsea) 🌹💘

Very good experience at Wellnow, everyone was helpful, friendly and very thorough. We felt extremely safe and comfortable getting our covid tests, thank you

Not going to lie. The women there are very cute, no disrespect though. Everyone I delt with there were very nice and helpful. The doctor that saw me was really cool, helpful, quick, direct talk on my reoccurring ear infection. Long wait but once I got in, I was out in 10min.

Booking an appointment online was very easy. The nurses and Doctors are very professional and friendly. I was pleased that my visit with my 2 yr old was quick. I would definitely come again if I need to.

They were very attentive and caring. At this particular time especially with Covid testing at a very high demand, they still had energy towards the end of the day.

Staff was very kind to me, very professional and made me smile!! Got me right in as a walk in, was very fast!! This was my first experience and I am very happy with it!!