If I could give this dealership negative stars, I would. My father of 77 years old has brought his truck here for service since 2005. He recently brought it in for repairs in February and spent over $3000 and at the time asked the dealership to check out the truck and make sure there were no major issues. They took his money and said nothing. Four months later, he brings it back in for an oil change and they tell him the chassis is completely rotted out. When he asks why they didnt tell him this before he gave them $3000 only months before, they claimed ignorance and actually had the nerve to say the damage wasnt there before. He tried to resolve this with the dealership to no avail. Here are photos attached. If their mechanics really didnt spot this 4 months ago, then Im guessing you dont want those mechanics working on your vehicle. Update (10/4) - Well I dont know if it was this review but the manager at Bristol Toyota called my father and admitted that his mechanics should have spotted the damage and gave my father a full refund of his money. I applaud them for fixing this error and hope the put in place processes so this doesnt happen to anyone else in the future.

Had one of the best experiences at a car dealership Ive had in a while. Bob M was a great salesperson. He took the time to explain my vehicle to me when I went to pick it up. Thank you to him and the staff for all your assistance. Cant wait to get my first oil change.

I am extremely impressed with Bristol Toyota and for many reasons. This is not the typical dealership that when they see a customer looking at a car you don’t have a sales associates running or headed your way. Instead a sale associate is usually standing near the main entrance waiting to answer any questions or inquiries you may have. That in itself is an A+ for me….if I need help I will ask for it otherwise leave me be. There is absolutely no pressure and one is treated kindly and with respect whether you buy a car/truck or don’t.Once you have decided to either buy or lease the process is efficiently handled by very qualifiedboth sales associates and the business manager. I have owned or leased more cars than I can remember but never have I ever been impressed as I have been with Bristol Toyota. The service department is another plus, my car is handled with care and all my concerns are addressed very efficiently and quickly.

Kerry was great to work with! We sat down and chatted before we even walked the lot. He wanted to understand fully what I was looking for and fit what would work best for me and my family. I drove from Quincy to Swansea to go to Bristol Toyota specifically, and I would recommend them to anyone.The finance manager was also great to work with!!

Great dealing with Chris on my used truck purchase. Quick and honest negotiation and a breeze to complete the process. I also had pre approval with a great rate and they were able to get one even better! Highly reccomend!

Chris was great. He was really nice and showed a lot of patience. Super knowledgeable with the vehicle. It was a really smooth transaction. I’m really happy with the car. I will for sure return in the future.

I typically dread shopping for a vehicle. My experience with Bristol Toyota had my attitude. Alex was wonderful to work with. He was professional and helpful. We never felt pressured and didn’t have the hassle and delays I’ve experienced at other dealerships. The asking price was right in line with comparable research I had done for the year, model and mileage on the vehicle. I never felt like I was being “sold to” and we didn’t spend hours going through the purchase process. Our experience was positive and refreshing. I would happily refer people to Bristol Toyota and to Alex specifically. Thank you!

My entire life I’ve owned Nissan vehicles, until I walked into Bristol Toyota. First, the vehicles are superior but Bristol Toyota’s Customer service is unlike any dealership I have ever been to. Fast, fair and friendly is exactly the experience I received. It was a no haggle, no hassle, enjoyable experience. Everyone that I come in contact with from sales to service demonstrates a profound sense of community and positive workplace culture and these values certainly shine through in their customer service. Outstanding!

We really liked the way you did business with us. It was a very quick, straight forward transaction. I recommend Bristol Toyota to everyone. Shawn Guillemette and Eric Veira are great.

We had great service. Sean was our salesman. We told him what we were looking for and he gave us some options. It was the best experience we had buying a car..Sean was knowledgeable and super patient listening to exactly what we were looking for and needed...answering all our questions. It was a quick and easy process. Thanks Sean for all your help..love my Corolla!

Purchased a used Toyota, they worked with me to come to a very fair and reasonable price and monthly payment, for a car in excellent condition. The representatives I worked with in sales and business departments were extremely pleasant and professional. A recent purchase but I am very satisfied!

Abbie and the rest of the team made buying a new car a painless experience. Given the current market they were able to still work with me on my trade in vehicle and helped with all the paperwork and items required for purchase!

Our experience was great. Relaxed, no pressure and a great deal.

I found the staff at Bristol Toyota easy to work with. From our first meeting with our salesman Juan to driving off the lot in our new truck I never felt pressured. The whole process was relaxed and seamless. Everyone we dealt with listened to us and was helpful. I would not hesitate to go back again.

Quick and easy purchase. Worked with Sean Vieira who matched me with what I needed. Gave me a fair price on my trade-in.

Great experience!One of my best ones and I went to many before here.Clean, quick, professional!!

Very disappointed with this location. If I could give them 0 stars I would. I have 4 vehicles and I get them service at this place. I had my 2016 highlander which I bought at this location. Had it serviced and when I brought it back, I noticed the back wiper wasnt working. Called them to explain the issue and they told me to bring the vehicle without making an appointment. I brought it over and found out that it was gonna take more than an hour. I couldnt wait for an hour as I had some other place to be at. Made an appointment this time and was told that it wouldnt be covered under warranty when I was told initially that it would be. It was a bad motor. I am not a car guy so I didnt know. The back light also went off. To replace the two would be around 600$. I just had my car taken to another place. 🙃 never doing buisness at this place again!! Bought 3/7 cars here never again!!

Kerry was great. Answered all my questions. Very attentive to my wants. Definitely recommend.

Bob help me he was amazing! Down to earth and kind I’ll be back there in the future.

I just got my first Toyota with the help of Juan who was wonderful. He walked me through the trade in process and made my new (used) purchase really painless. Jimmy in finance sealed the deal and was also great to work with. I drove past several Toyota dealerships on my way to Bristol and feel lucky that I did. Juan is the man! Thank you!

I have no credit to really bad credit they gave me the benefit of the doubt and gave me a chance. I went home the same day with my vehicle of choice. very nice customer service. the staff answered every question I had respectfully and professionally no matter how bad my question were. everything went peacefully and smoothly as ever. would definitely shop there again and would recommend to friends and family.

We went in for a appraisal, and had to wait a additional 15 minutes beyond our appointment. Everyone was very nice, but help your customers on time

If you’re looking for a new vehicle, this is the place, and Bob is your guy! He was quick to return phone calls, knowledgeable, and so patient. Buying a car with 2 little ones in tow is not an ideal scenario, but sometimes, that’s how life goes. Bob went the extra mile to help with the car seats and stroller and I appreciate everything he did to help our family get into a new vehicle. Thank you Bob and thank you Bristol Toyota!

I had a recall for new leaf springs on my 2007 Tacoma. Everyone was super friendly and courteous. I was told it would take a couple hours and it was done in an hour and 15 min.

Very helpful and great, Sean was an awesome car dealer helped us through the whole process was very nice, very professional from beginning to end of process

The dealership was very clean and well maintained . There was plenty of staff to help customers . I worked with Carie, who was great . Very friendly and helpful . The only exhausting part is how long it takes to do the finance things to purchase the car (but that’s any dealership) .

Steve Axtell helped me and did a great job. Answered my questions without being pushy. I bought my last car from them. Happy with the transaction. Starting my search there first this time.

My wife and I used to love Bristol Toyota. We have two Toyotas and have been taking them there for everything we needed done. We found their prices to be very good; however, they are SLOW. For some reason it always takes us more than 1 hour, even for a simple oil change when we have an appointment. After this last visit, we won’t be returning. When I arrived (on time for my appointment), I looked on the appointment screen and there were only two appointments, me and one person ahead of me. While waiting for my car, probably another 10 to 15 people came in, dropped their cars, got their cars serviced, and left. 1 hour and a half later, I went to speak with the person who had taken my car and asked him why the delay. He said he would check, then came back and told me they had just started working on it. I was very frustrated because I had an appointment and yet waited more than an hour for them to even start on my car. This is unacceptable. Why even offer appointments if you can’t honor appointment times? In the end, it took more than 2 hours for me to get my simple oil change. It also seemed a little suspicious to me because so many people came after me and left well before I did. I don’t like to assume that race plays a role in these things; however, I am black and I noticed that the only other person who waited as long as I did was also the only other black person in the waiting room. Of course I don’t know what she came in for, but in any case I was very frustrated with the service and will not be returning.

Abby was very helpful when test driving different options and talking about the benefits and drawbacks of each. The team in general could work on listening more to what I wanted out of the purchase. They kept pushing a lease when I made it know throughout the conversation that I was not interested in one. Also I understand that its their job to sell the more expensive options, but once I decline twice stop trying to sell it to me. Overall it was a good experience because I got the type of car I wanted for a fair price.

I really appreciate the customer service and professionalism at Bristol Toyota. John is my go to service advisor, he always takes time to answer all my questions and even follows up with me to ensure I am satisfied with my experience.Many thanks to John for always going above and beyond and exceeding my expectations.

Bristol Toyotas customer service it’s very satisfying service. They Exceeded my expectations Bristol Toyota In Swansea Massachusetts is five stars in my book

Awesome experience at Bristol Toyota!! Jes made the process stress-free. He was straightforward, transparent, and provided excellent customer service. Eric in finance was able to make the deal possible and was great to work with. Thank you so much to the both of you! I highly recommend this dealership!

We worked with Bobby. He was very polite and professional. He answered all of our questions. The price on the car (used), was better by several hundred dollars than other local dealers. The reason for the 3 stars is that we had a long wait to see the finance lady after we had been told it would just be a few minutes. Apparently at this dealership 1 hour and 45 minutes qualifies as a few minutes. I wish they had told us the truth about the wait time. They definitely knew it was going to be a long time because they were short staffed and had just had a bunch of sales right before ours. It was around dinner time and we sat in increasingly uncomfortable chairs in an increasingly warm showroom. We could have popped out for a quick meal, even if it was only fast food instead of sitting there waiting to be served. The wait made what could have been a pleasant experience decidedly unpleasant.

Service Manager was very helpful and concerned about my ignition coil great customer service

Bob M. was very helpful as we tried to find the right RAV4 to suit our needs.

Excellent experience with Shawn perfect no bull salesman would definatley buy a car from him again

This is my second vehicle I have bought from them! Everyone these is so courteous... no matter what I have been in there for a regular service, oil change, flat tire, etc... everyone I have dealt with has been very helpful, super in explaining details to make you understand.. I would highly recommend them to anyone who’s looking to buy/lease a vehicle... you will not be disappointed .. customer service is excellent and I will continue to buy from them as long as they continue doing what they’re doing!

Easy process coupled with a friendly staff. Ive been shopping around for about a week for a new car and this is by far the best dealership that Ive gone to in the area, it took multiple test drives spread out over multiple days but I made a decision and got a great deal, all while dealing very patient and helpful staff. The sales guy I got was Juan and Jerry handled the financing part, both were helpful and added 0 pressure to the situation!

Very friendly folks for me financed and in a car same day. Great first experience buying from a dealership.

Excellent experience front to back. No pressure, just help getting the right deal.

Ive always tried to stay away from dealers once I buy a new car but I was told Bristol is good and I agree after 4 years. Had bad experiences elsewhere in area. Find everyone top notch at Bristol. Comfortable waiting area.

The whole process was quite long but being that I havent had insurance and vehicle in 16 years in the end everything was a success and I was able to get a car in the price range that I have chosen. Staff at Bristol Toyota were amazing professional and were attentive to taking care of me and ensuring that I would leave there a satisfied customer thank you Paula and Jim.

Exemplary customer service! All staff were very welcoming and accommodating. Juan and Kayleigh were both so personable and very efficient. Answered all questions with patience and detail.

I have always been well taken care of by Bristol Toyota ......no better place to purchase a vehicle.

Bristol Toyota is definitely a great hometown Toyota dealership. I have bought several vehicles off of Paula Fragata. I consider Paula and the team as my “friends” in the auto business. I highly recommend the dealership for all your Toyota Sales and service needs.

Such an easy buy experience. Told themWhat I wanted, they did the rest. SUPER easy and would recommend.

The salesperson Mike Domingoes was excellent! No pressure just facts about the vehicle! The person who checked me out(signing the sales papers) could have been more clear in exactly what I was getting! Overall a good experience!

Great service! Dealer worked with us to keep our budget on track. Highly recommended! Thanks Bob Medieros.

A overall awesome smooth and easy transaction done again at Bristol Toyota. Wouldnt lease anywhere else!

Very good deals. The staff that I dealt with were all very nice and friendly people. Id recommend them to anyone looking for a car.

Outstanding service. Wouldnt consider taking my Toyota anywhere else for service!

Everything went smooth I feel very comfortable there talking to everybody that helps me with my car

Had a great experience at Bristol Toyota, the dealership and service area as well as waiting area are beautiful, the staff was friendly and not pressuring. We walked the lot to look over vehicles, no one hassled us. We went in sat down talked a while and were sent on a test drive for a bit. Came back inside and within 20 minutes struck a deal. Very easy going and a great experience. We have bought and leased cars before at dealerships and by far this was the best one to date, thank you so much ! We look forward to the future in our new Tacoma!

We are from out of town and had some issues with our Corolla. Joe Morra and the service team were great. They took care of us, as if we were a regular customers and part of the family. They made things easy for us and provided clear communication throughout the process. Great customer service. Quick, efficient and reliable. They set the bar high for what customer service should be at my home dealership! We are grateful for Joe and the team.

Andy was great. Took us through the process every step of the way. Very patient with out limited technical knowledge. 10 stars for Andy. Thanks

Kerry and Kayleigh are assets to your company! Both very knowledgeable, extremely helpful, and attentive. Thank you for all your help! I will be recommending your location to anyone in search of a vehicle!

Amazing team at Bristol Toyota. They make you feel like family as soon as you walk through the door. They also follow all the proper protocols for Covid-19. I can’t say thank you enough for all there help and support during the car buying process. I would highly recommend anyone who is in the market for a new or used car to give them a call. Bristol Toyota is where friends send friends everyday!

I want to thank my sales specialist Andrew, he was very professional and knowledgeable about all features of my new RAV 4. I look forward to meeting with him tomorrow so that he can program my phone and answer any additional questions. Purchasing a car is a very important decision. This is my second RAV 4 from Bristol Toyota, and we would recommend Bristol Toyota to anyone who wants the stressful aspects of purchasing a car eliminated! Thanks again.

Knowledgeable salesman no pressure I would recommend Kerry for a fast friendly visit

I am so incredibly happy with my new RAV4.! My experience from beginning to end of my purchase was so seamless . Steve Axtell is the best !!! THANK YOU!!!!

Overall things are great but this is the 3rd time Ive booked an appointment and... it isnt in the system when Im here. My name is, but thats it. Whats the point of providing all that info twice?

I wish they would have come down on the price a little. When we asked it was was flat no, but the service was great!!!

Great service, genuine salesman who truly want you to be happy with your purchase and these guys will do whatever it takes to get you in a vehicle that you want!! I highly recommend Bristol Toyota and their sales team!! 10/10!!

Thank you Alex !You honestly made our buying experience seamless.Your graciousness, stood out, you are certainly a seasoned sales gentleman.The time you took with us when we picked up the vehicle went above and beyond, handing us the keys and making sure we knew everything about the vehicle before we left the lot, showed us you cared.Also want to thank Eric Vieira.Warmest,Hilda and Tomas

Car salesmen. They never tell you everything. Clean and well run establishment.

Great environment and experience, deff be making a deal in near future

🖕them because I had an appointment at 11:30 in the morning with somebody there to see a Acura MDX and after I drove 2 hours back and forth from Quincy under the pouring rain with 2 little kids the guy told me we sold it without not even give me a phone call to let me know. 0 stars I don’t recommend to go in that dealership 😡

It was the best experience for buying a car that Ive had in a long time! I went in knowing which car I wanted to purchase. I worked with Shawn. He would answer every question I had. Finance people asked when I would like the car. I said right now would be nice, kidding, so I thought. I drove out of there with my car yesterday!! EXCELLENT EXCELLENT service all the way round. Thank you Bristol Toyota!!

Best ever I’ll coming back and sending my friends Excellent customer service I love PaulaH thank you

Our salesman Chris was great but our finance guy was snobby, as if he was doing us a favor allowing us to buy from him. Would not buy from them again.

Never heard of a professional automotive DEALERSHIP take over an hour to change oil on a 4 cylinder. Not bad people but the service with everything is just so lacking and slow.

Took well over an hour for a simple registration sticker that I had an appointment for which then made me really late for my next appointment

I purchased a used Subaru Forester from Bristol Toyota. Im from out of state so the process was a little different. Sharon in sales was great some start to finish. She always communicated to me what was going on, and what to expect. There was no hassle. It was a great buying experience! Thanks Sharon and the team at Bristol Toyota.

I dropped off my Toyota Tundra for what I knew would be an expensive repair (replace rear axle differential). The symptom was excessive noise while driving. I received a call after the repair was complete, informing me that after the differential replacement was done, the Svc Dept discovered that a rear wheel bearing was also bad. This was not discovered during the diagnostic, due to the noise in the differential. Because Bristol Toyota had not discovered this other, additional problem, they replaced the wheel bearing at no cost!This amazed me, as I have NEVER seen any such action by any dealer, anywhere. If that doesnt rate 5 stars, I dont know what does..!

I work in the automotive industry as a service consultant and have for the past 14 years. This was the first time I have purchased a vehicle in a long time. From beginning to end each member of the sales staff was incredibly professional and helpful. Chris the sales person was knowledgeable patient and extremely personable. Matt Jackson the sales manager went above and beyond making sure everything that was needed was taken care of in timely fashion and completed to perfection. Jim the finance manager was extremely patient with how difficult my insurance was and how time consuming it was, something that should of been a fairly easy task became drawn out but Jim maintained complete professionalism throughout.The whole experience from beginning of to end was painless and enjoyable.I would like to thank each and every member of the Bristol Toyota for being beyond exceptional. If anyone I know ever needs or wants a new vehicle I will make sure that I direct them to Bristol Toyota.Matthew Sartini

They did very well with service on my rave4 I was pleased...

Great sales staff, personal and followed up when they were supposed to. Good used cars.

Amazing people, great help . Nothing bad to say.

Our experience was more than expected. The staff was professional, knowledgeable, and helpful. They worked with us and explained various possible payment senerios and not pressured at all. The facility was extremely clean and practiced safe protocols that were obviously well thought out. We will be back there for another vehicle in the future. I highly recommend this as the Toyota dealership to visit. Nothing but positives.

Absolutely no hassle in dealing with Bristol Toyota. Very happy with my experience there.

From the moment I made an appointment with Karrissa after inquiring about a new vehicle it was smooth sailing. I was greeted by Mike in sales and he made the experience fun and easy! He found me my perfect vehicle I was looking for. I worked with Kayleigh in finance and again it was amazing! The Bristol Toyota team as a whole is so great. An abundance of gratitude extended to these guys!

Unfortunately a very poor experience after reading great reviews to begin with which is why I came here I made an appointment here at this dealer for 10am. Enter the showroom just after and waited for about 20 minutes for anyone to even acknowledge me. A man then came over and asked if I needed help, explained my situation, looked at me like I had 10 heads and wasn’t friendly at all. After sitting down, wasn’t personable, wasn’t really willing to work with me and began to get right to numbers, without even letting me test drive a Tacoma as I asked. Now the reason they said they wouldn’t let me test drive one is because the one I want isn’t in stock, however they all usually drive similar so asked if I could drive a different trim Tacoma. There was severe hesitation about it with them for some odd reason. Not only that, they were extremely rude about it. I work in customer service directly, and how I was treated, I would never treat a customer. I asked for my keys immediately before the appraisal and bolted out of here. No way was I giving my hard earned money to these people. Anyways, Paul Masse Chevrolet right down an exit took great care of me today and got me a 4x better deal than anything I would’ve gotten from this circus. Because of this experience, I won’t ever give Toyota another penny ever again. Bring your business elsewhere.

Great people who gave me a great deal!

This is the second Corolla I leased from Bristol Toyota and I called back Bob Medeiros to assist me. He is not only wonderful to work with, but he is also honest and genuine.

I used to LOVE this place. I bought a used car here, and kept coming back for service. I drive my car a lot for work and came in frequently for oil changes, brakes, tires - you name it. However, the past few times Ive been in there were not up to the usual standards, and I realized a few of the familiar friendly faces are gone, and Im concerned its more of a downward trend.Im not interested in waiting for an hour an a half after my appointment time, only to be told that my registration is expired (it is not, and the current registration paperwork is right there in the car) so they cant do an inspection. (Or more importantly, Im not interested in having some old dude insist that they hooked it up to the computer and it is expired, when in fact it is not, and they did not.)Or to have them charge me $85 to clean a little corrosion off my battery.I used to have a fantastic rep in the service department who I loved working with (Ronnie) who seems to be gone now, along with the only female service rep (who was also fantastic) and they went above and beyond to take care of me. They were friendly, they exceeded expectations, they gave me all the info I needed to make decisions, they went out of their way to find discounts they could apply to make larger repairs more affordable. I really, truly loved going there.But, sadly it looks like Im going to have to find someplace else to get my maintenance done.Edit: I went back one more time because I needed a TNC inspection done at a Mass garage.Thankfully I didn’t have to deal with the same rude, condescending service rep I had the previous two times - but I did overhear him interacting with an old women and it made my blood boil. He sounds like a damn bully and I have no idea how he has a job in a customer service role.So that sealed the deal for me. I’ve taken my business elsewhere.

Bristol Toyota is great! The employees are also great! I’ve been a customer since 2015 and have had a great experience. Everyone is so helpful!

Very professional staff. Great service!

Shawn who helped me with purchase was friendly and not pushy with attitude. He was able answer my questions. Purchasing car was stress free and I did’t have a lot time finalizing purchase.

Always buy my cars from Bristol Toyota. Always a great experience and never disappointed. Kerry Parkos is fabulous and you never feel pressured. Highly recommend!

It was the best experience ever dealing with Bristol Toyota when we went to buy a brand new Avalon Limited. We were lucky enough to have not one but two outstanding sales reps. What a pleasure it was to deal with Shawn and Steve. Their knowledge, expertise and many years of combined experience was evident from the moment we walked in and throughout the entire searching and buying process.Thank you both very much and to all the staff at Bristol Toyota.Dan and Linda Rogers

Steve Axtel is a long time friendand excellent sales person who has been with Bristol Toyota for a very long time. Steve will treat you with honesty and respect.Thank you Steve for another new vehicle for my family!

Best experience ever, treated us like familyBest place to buy a vehicle. Honesty and integrity is second nature at Bristol Toyota of Swansea,ma

My experience was good. Staff was courteous and helpful. I never have any trouble there. My only concern was in regards to one person who would not wear a mask while in the waiting area.As a customer, I did not feel it was my place to address this person, but I did keep my distance. No one said anything to the person, but I did notice the person did not comply with regulations. If we neglect to work together in this time, we will only ever have limited success.

They are good. I trust them to tell me what I need. One if the guys asked me if I was all set and told me if I needed anything just call.

Erik was awesome!

I told the salesperson Mike exactly what i was looking for and he had to play the new car dealer games. They just donot learn.

Came to Bristol Toyota looking to get a brand new 2020 rav4. Upon arriving we were greeted by Chris Perreault who was our sales consultant. Honestly, the entire experience was smooth and Chris was kind and extremely helpful. He explained and broke down all costs and everything in the car. Everything was done fast and pain free. If you are interested in purchasing a toyota I highly recommend coming to Bristol Toyota. The customer service here was FANTASTIC.

Sharon Jorde is a wonderful sales lady! Not only she answered all of my questions about my options; she also let me try both of the cars I was interested in to compare which ones Ill feel more comfortable with! I love my Hybrid Camry! The best car ever! Id definitely buy with Sharon again. Recommending her service to everyone interested in great buy!

In the past for me buying a car has always been a nightmare but I had really good experience here. Sharon the salesperson who helped me was super nice and not pushy at all which I appreciated. We also werent stuck at the dealership for hours negotiating or anything like that. They respected our time and got us what we needed quickly. The finance manager Jimmy was also very helpful. I would definitely go back here in the future

We had a great experience with our sales guy - did everything he could to make sure I left satisfied + comfortable with my decision