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Arizona Department of Economic Security
11526 W Bell Rd, Surprise, AZ 85374, United States
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Arizona Department of Economic Security

Comments
Al
Review №1

Its okay. Not too bad.

Je
Review №2

No complaints here In and out with in an hour and a half and helpful with many questions

Ja
Review №3

They never answer the phone. Been on hold for 3 1/2 hours now.

Bo
Review №4

Friendly staff. Best part is that it has a short wait time to see someone. Best times are mid-month and mid-week. I live closer to others, but I prefer this one. And highly recommend it for you too.

Ge
Review №5

I used to love this place with all my heart Ive been coming here since 2012 they were always super nice friendly and quick. This time was my only day off i spent 5 hours here with no response just because the case worker was lazy and didnt want to make a call. Are u serious, but again I didnt think that was right so I went back and talked to the lady in the front she was amazing, she helped me with everything. I understand that everyone wants to go home and relax, I work for customer service, if I have a Customer Im going to do the best to help him and meke him feel like family not like trashy.

Ra
Review №6

The staff is super friendly and helpful. They do have a desire to help you the best way that they can. It gets really busy really fast though and will take forever like most of the other locations. Just get there about 10 to 15 minutes before 7, they open at 7, some people may already be there. But the first 3 people in line will go back right away and is there for a hour if that. Last time we went there we were 6th in line and was there for 2 and a half hours.

Ya
Review №7

They are usually on their job. In and Out is the way i like it. It helps to have all necessary paperwork filled out and important documents available. Great work Guys!!

li
Review №8

Takes 7-10 business days for you to receive nutrition assistance, not including weekends. That in itself is horrible service. They give you the physical card with nothing on it. Do BETTER

Pr
Review №9

There has been several times where many people including myself have gotten there early in the morning around 9 or 10 and were lucky if we get seen by 4 p.m. its so slow and recently some of the employees want to get you in and out of there as soon as possible even if you ask for information. I remember just wanting copies of some paperwork and the lady told me to go online. I then spoke to another representative who just printed out the copies. My opinion is that if you dont want to be at work to work, then you should probably go home

Br
Review №10

Clean, friendly, helpful, and not overcrowded. A little bit long on the wait times, but manageable.

Jo
Review №11

I posted Best Experience with DES, EVER! a year ago. Now, forget it. This place used to be fast and well organized.Today is my FOURTH (4th) DAY trying to be seen. I have been either turned away or didnt have time to wait over 2-3 HOURS just to be talking to someone for an additional hour to have things completed.My wife said every time shes being seen in the back, theres several employees just standing around joking and screwing off. I understand a break now and then, but not where clients/customers can see you.

El
Review №12

Not very helpful and I felt prejudice towards me.

Ge
Review №13

Yes as i was trying too say about this place its really a good program and it really works if you let it the people there really go all out with trying too give you the best and proper services available too you as a person in need or help

Cr
Review №14

Everyone is nice an you dont spend all day there

Lo
Review №15

Good old 4 hour wait for a 20 minute service with a hundred cubicles all with employees working in them and only about 5 of them with people actually getting s*** done

Ga
Review №16

Just got done from visiting this des office. It was suprisingly a very nice expierence i have been to a few des offices and never seen one that clean and very staff friendly. Also the wait wasnt long at all. I most definetly reccomend Sarah she has a really great personality and went above and beyond to help me. It was a really great experience and was really new to me to see cause alot of the case workers i have delt with are usually rude and dont enjoy their job very much. But she made my experience there enjoyable. Will definitely be going to this des from here on. 😊

Ju
Review №17

Love it fast very helpful clean wonderful staff..

Su
Review №18

Front check in guy is VERY rude! Although he certainly doesnt appeare better than anyone else is this world he treats everyone as though he is better. Very annoying. Case worker I worked with was very nice. Wait time with 3 small children was 3 hours! UNREAL to keep them from crying/screaming being bored!

No
Review №19

It was very packed but is was after a holiday so I will go again.

Fr
Review №20

Very clean location voc rehab staff are great scource for referrals.

Mi
Review №21

Much better waiting time and things get done in a faster pace and easier.

Ve
Review №22

THIS IS THE WORST DES EVER THEY TAKE SOOO LONG TO CALL PEOPLE THEY CALL A NUMBER LIKE EVERY HOUR GOT HEREAT 9 AND STILL HERE AND ITS 3 AND ITS NOT PACKED WORKERJUST SITTING NOT DOING NETHG IF THEY CALL PEOPLE FASTER THEN IT WILL GO FASTER BUT THERE TO BUST TALKING TO EACH AND TAKE A 2 HOUR LUNCH NEED BETTER SERVICE

To
Review №23

They think the money for food stamps and health insurance comes out of their own personal paychecks. There is no parking in the parking lot thanks to the incompetent and heartless caseworkers, leaving you to park in the street instead of the parking lot for customers and not the incompetent employees.

He
Review №24

Best you can get for food stamp office

Vo
Review №25

Very friendly and efficient staff. Wait time excellent.

Ja
Review №26

Short wait. Courteous interviewers. Quick results.

Cl
Review №27

They treat everybody with superiority. I dont think is necessary. They enjoy to humiliate people. I had to deal with an afro american woman absolutly very rasist. No manner at all. She was treating me like I was a criminal and not a normal person. The most bad experience in my entire life. I have just one question for her. Do you belive is necessary to humiliate people just because they have financial problems?

Je
Review №28

Seems like theyre getting more efficient.

Na
Review №29

The longest lines known to man!!!! Bc they are understaffed the staff they do have is overworked and rude.... funny a place like this is suppose to provide support to those in need. Pha ha!!! Be serious.

Sk
Review №30

Honestly i did not like how they take tooo long just to attend 5 people... I was there since 9 am and there was only 5 of us.. Ridiculous on the pace of attending people... Had to leave at 215 and they still had like 3 of us waitting 😠

Ir
Review №31

A place in which there is no long line and waiting time. Some hours are busy.

Lo
Review №32

Very organized but very busy.

Vi
Review №33

They are here to help families to support theyre children. The atmosphere here was very heavy and had a feeling of despair

Mi
Review №34

Dont bother going there early, you will wait all day. Just show up after 1pm when all the riff raff have cleared out and you can find a seat and at most you will wait an hour or 2.

Br
Review №35

Typical government agency all the lights are on and nobody is home. Total time bandits.

De
Review №36

Just dont come here...... thats all Im saying.

D.
Review №37

Compared to New York, this place is a Waldorf Astoria. However, it still has very long waits. Expect to be there for 5 hours or more.

Ma
Review №38

Very slow and always denying people like they are taking the money out of there own pocket. Jerks

Sh
Review №39

Was very helpful and quick and polite

ja
Review №40

Still waitin 4 hrs later i think they do this on purpose

Du
Review №41

Very caring people. Long waits.

do
Review №42

They treat you with respect but are a little overworked making them slightly slower than I like.

Jo
Review №43

For the most part, this location makes your wait time short compared to other locations. This location is clean and has friendly associates to assist you.

Ci
Review №44

The workers move fast

Ch
Review №45

Shorter lines than the city but spent 7 hours waiting to be seen

La
Review №46

Very friendly and very helpful

To
Review №47

This place is a joke....

JM
Review №48

Slow and careless workers. Had to leave after 2.5 hours because people were telling me they were there for 4 hours still waiting! For the 2.5 hours I was waiting, they called less than 6 or 7 people back

St
Review №49

In and out within 25 minutes

De
Review №50

They was no help getting a replacement social security card

Ja
Review №51

Small friendly staff

YV
Review №52

Better then before

Gi
Review №53

Amazing staff, quick lines

Ch
Review №54

Quick

Ta
Review №55

Not busy n friendly staff

cr
Review №56

Easest to go to

Ch
Review №57

A very very very long wait

Te
Review №58

Quick

Vi
Review №59

Confusing

Ro
Review №60

Well

Co
Review №61

Clean

Information
7 Photos
61 Comments
3.4 Rating
  • Address:11526 W Bell Rd, Surprise, AZ 85374, United States
  • Site:https://des.az.gov/
  • Phone:+1 602-771-1840
Categories
  • Social services organization
  • Government office
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
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