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West Valley Tech
13954 W Waddell Rd #103-263, Surprise, AZ 85379, United States
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West Valley Tech

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St
Review №1

Was not going to write a review because usually i try my best to help small business to get started and hopefully grow into something great, but i got a email asking for a review. I had him do some upgrades for my computer and the first initial call was a little awkward but i figured maybe he was new to being a owner so i gave him a shot. There was three things that weirded me out which is the reason why i gave him a two star. One, he asked if i wanted this west valley tech antivirus on my computer i figured hey why not i didnt do any research on anti viruses yet so i will try that. So after installing that a buddy of mine recommended a different anti virus for me so I tried to delete his and it kept saying unable to due to files corrupted. So had my buddy come over and he got it fixed and figured out the problem. Just a caution dont buy his west valley tech antivirus. Second, was his demeanor and attitude like a child, very unprofessional if you dont do what he wants and or question what he is doing. I just feel his maturity level isnt up to what a owner should be like. Third, but last which isnt a huge deal but just something that made me feel uncomfortable. He didnt have a shop so had to drop off at a UPS store and would just come by your house even when I told him I would meet him at a location. I didnt think that was good ethics to just stop by someones house because you can. I wish him the best and i hope he does mature and his business does become amazing, but this is just my two sense.

Ja
Review №2

I only called his shop for some advice on an issue I was having installing a video card and he was the only one who mentioned it could be a bios issue causing what was happening. Guess what? He was more then right. He was the only shop that picked up on that and mentioned it.

Gi
Review №3

If I could give a negative rating I would. Matts customer service is beyond unprofessional. Both my computer and laptop had issues.Matt did determine the computer was not worth fixing, but could fix the laptop. He ordered the parts, but could never connect with him to get it fixed. Had my computer for 2 weeks and would not respond for me to be able to get it back. Told me to drop my computer off at the UPS Store, but then would give me an excuse why he could not pick it up, after we had a specific plan in place. Had to threaten to call the police, in order to get my PC back, which resulted in my laptop never getting fixed. I would steer clear of this company. Poor communication & sketchy customer service.

Ch
Review №4

Left two phone messages for them but no one has returned the calls.

Ja
Review №5

They were very informative when I called and definitely helped me out

Ch
Review №6

Matt is excellent. Hes helped me out a few times with computer repair and saving data from busted hard drives. Hes affordable, very fast (did a full hard drive replacement in less than a day) and knowledgeable. Highly recommended.

g.
Review №7

Long story short. After Matt said there was nothing wrong with my laptop, he suggested a new router. We purchased a router from him, he installed it.Since there was absolutely no improvement we called Cox. The Tech from Cox said the router was too small. So now he replaced the router and a new modem. Well folks it was the Explorer that was causing problems, after all.So now it was not just the cost of Matts services, which solved nothing, but 2 new routers & modem, and now paying for faster speed.One of my sons took care of the problem via remote.

Et
Review №8

The techs there are very and helpful. I received excellent tech support for a WiFi adapter issue over the phone. Even though the fix itself wasnt easy, the technician, Matt, gave me a very thorough and helpful breakdown of what needed to be done and solved my problem painlessly. I would definitely recommend.

Me
Review №9

Bought a new laptop for my wife. called Matt and he took care of setting it up for her. very reasonable price and excellent service. i support Matts business because hes a veteran and hes good at what he does.

Do
Review №10

Matt does a fine job. Glad that I found him and he has finally got my computer running like it should.Thanks for great work.Don Loseke

Ch
Review №11

Thank you so much for your help! Cannot thank you enough for saving my files and fixing my computer. Highly recommended.

M
Review №12

Once again Matt saved my computer. He does an excellent job at reasonable prices. Wouldnt think of going anywhere else. I trust Matt for all my computer needs.

Ni
Review №13

Matt is a great tech. Efficient and thorough service. Would recommend to my friends.

Mi
Review №14

Very knowledgeable and helpful.

Sh
Review №15

Matt saved my computer from the blue screen of death he knows his stuff and will talk with you through the process highly recommendable as well as a vet as well which is always a plus.

Mi
Review №16

EXCEPTIONAL says it all

Information
4 Photos
16 Comments
4.2 Rating
  • Address:13954 W Waddell Rd #103-263, Surprise, AZ 85379, United States
  • Site:https://westvalleytech.net/
  • Phone:+1 602-456-0064
Categories
  • Computer consultant
  • Computer repair service
  • Computer support and services
  • Used computer store
Working hours
  • Monday:9am–5:30pm
  • Tuesday:9am–5:30pm
  • Wednesday:9am–5:30pm
  • Thursday:9am–5:30pm
  • Friday:9am–2pm
  • Saturday:Closed
  • Sunday:9am–5:30pm
Highlights
  • Veteran-led:Yes
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