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Polo Garcia - State Farm Insurance Agent
19875 Southwest Fwy #205, Sugar Land, TX 77479, United States
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Polo Garcia - State Farm Insurance Agent

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Al
Review №1

If you are looking for an insurance professional that really knows their stuff...look no further. Polo Garcia and team will provide exceptional service without breaking the bank. They are also ready to help with financial service advice and recommendations. Give them a shot, you will not regret it!

Da
Review №2

Jeffrey Santana is the most helpful insurance agent I have ever dealt with. He is honest and up front with everything. They actively look for the best rates and coverage annually and are always looking out for the customer. If he can’t offer you a better deal than the company you are with he will tell you. Definitely a person who cares for the customer. If you have a claim he knows the right contractors to call so you get a quality repair. When i called to get auto and home insurance quotes. he was very helpful. He answered all my questions and saved me a lot and provided more coverage than my current insurance.I highly recommend him. 👍

Vi
Review №3

I’ve been a customer for over 10 years and the service here is starting to go down the drain. Ive had several issues now, the latest being a quote for a new vehicle. It’s been two days that I’ve attempted to get a quote. Through their text, email and phone call - nothing. Guess they don’t want the business. I’ll have to start looking elsewhere.

Mo
Review №4

Thanks Jeff Santana for helping me with my policies. Jeff was very helpful, kind and patient with me since I am new to some things but he explained things to me no matter how long it had to take for me to understand. He made the process easy and simple. Thank You.

Ca
Review №5

I recently just moved to Texas, and I was so worried about finding car insurance with quality service for my cars. I had such bad experiences in the past, so it made me a little uneasy moving to another state. A good friend of mine actually told me such great things about Polo Garcia’s office, so I gave it a shot. Jeffrey, was superb. He made my visit to the office a breeze. He answered all my questions, and got me exactly what I was looking for. He also gave me some information regarding my home insurance so I’ll be making a visit back to the office soon to speak to him.Thank you!

Bo
Review №6

Francisco Bravo was my agent representative. He was awesome. His professionalism and kindness over the phone was exemplary. I will recommend my friends and family to him in the near future. Thank you for excellent customer service.Boris Britt

Sh
Review №7

Im not yet a customer but I have interacted with Jeffrey Santana. He is patient and attentive and is amicable. I know that he will understand my specific needs and find a quote with the levels of coverage I need when it comes to it. I will definitely reach out to him for future insurance needs.

Ju
Review №8

Emily is very professional and always assist me with any questions or concerns I have with my account.

Jo
Review №9

Great service! I called and spoke to Jeffrey, he was very knowledgeable in assisting me with what kind of insurance I would need. He answered all of my questions and was very reassuring which allowed me to get the coverage I needed specifically for my vehicle.

ca
Review №10

Great office. Just moved to Houston and was recommended to Polo Garfias office for my auto and home insurance. Jeffrey was great explaining to me and my wife coverages and what I need and don’t need. I definitely gained a lot of knowledge in 30 minutes on the phone as Jeffrey took his time to thoroughly break down everything to us. Very satisfied and absolutely recommend this agency.

NI
Review №11

Great agency! Emily F. helped me today and it was a smooth transaction. They provided quick and friendly service. Thank you!

Pr
Review №12

I was assisted by Jeffrey Santana, and he was so amazing, very professional he answered all my questions. He was very helpful. I highly recommend Mr. Santana.

Fe
Review №13

Sinia is very professional and extremely diligent in addressing the customer needs. Great service!

Da
Review №14

My agent Jeffrey helped me through the process of getting a life insurance policy for my wife and kids. He was very responsive after I reached out to him and did things in a timely manner. I would recommend Polo State Farm to my family and friends!

Sh
Review №15

Called in and was assisted by Jeffery... gotta say I’m so happy with the customer service! He answered all my questions thoroughly and thoughtfully catering to my specified situation! They’re not just insurance agents... they actually care. I’m confident in choosing state farm only because of how easy Jeffery made the whole process! Can’t wait to add more products to my future plans! Highly recommended! 🙌🏻🙌🏻🙌🏻

Me
Review №16

I recently moved to Texas and I had been looking for car insurance and they recommended me to Jeffrey Santana, it was a pleasure for me to find someone like him, he is an excellent person, very kind and professional and he was able to help me with what I needed, I recommend him is Excellent .

Co
Review №17

Great service!! Mr. Jeff Santana was very knowledgeable and helpful. When I spoke to him he was able to help me with insurance and with better coverage on my vehicle (which is very important to understand both). He explained insurance to me and how coverage works. With all the information provided by Mr. Santana he helped me understand things alot more clearly. I definitely recommend speaking Mr Santana, thank you for all your help God bless you. Thank you for all your help🙏🏼

Le
Review №18

Called earlier after shopping around for a great car and homeowner insurance for my father earlier and was blessed to have Mr. Santana assist me (not sure if his name is Jeff or Jeffrey). He was amazing though, answered all my questions and doubts and reassured me about having this specific office as my insurance provider. He was very nice and personable being from up north which is hard to finds down here in Texas. Definitely a 10/10 experience (more like 15/10 tbh :P)

Ni
Review №19

Had a pleasant experience with an employee named Jeffery Santana. He answered my questions with concise and easy to understand explanations and was very patient.

Bo
Review №20

Great office to work with. Called for advice on my insurance and Jeffrey was Great explaining coverages and and what I need rather than what he wanted to sell. Very satisfied with his service and so far the office as well.

St
Review №21

Great Staff and Professionalism is what I encountered at Polo Garcias State Farm Insurance. I highly recommend Polo Garcia for all your insurance needs.

Ra
Review №22

I had the wonderful opportunity to be assisted by a gentleman named Jeffrey. He took the time to answer all my questions and made sure I got the help I needed. We definitely need more people like him who go above and beyond their job to help others!

Pe
Review №23

Had a great experience with Jeffrey Santana . who is very informative, professional and attentive. He followed up and answered every questions I had. Overall a great team who provides excellent customer service. Switching over offered fantastic savings. Highly recommend!

Je
Review №24

Just moved into the area, And an agent by the name of Jeffery Santana was quick and responsive to all my questions. He helped me find the policy that was basically Taylor made to my needs. Recommended to all, thanks again Jeffery

An
Review №25

The customer service is astonishing, I highly recommend this place . If it weren’t for Jeffrey Santana guiding me thoroughly through my visit I wouldn’t have made the right decision and being with State Farm . Thank you for your effort

Ed
Review №26

Had a great experience with Jeffrey Santana . His knowledge and professionalism is fantastic. He followed up and answered every questions I had ask. Overall a great team work who provides excellent customer service. Highly recommend!

Je
Review №27

Awsome customer service. Mr.Santana was more focused on what I needed rather than trying to sell me products. Very understanding and interested in what was needed for my daughter.

Th
Review №28

Jeffrey is very professional, really appreciate his assistance. I definitely recommend him.

Al
Review №29

Ive worked with a couple of insurance companies for our home, auto and I have never felt well taken care of like the way Francisco Bravo took care of us. He went above and beyond to ensure we had the correct coverage at a competitive rate. I will be referring my friends and family for years to come. Thanks Guys!

Da
Review №30

Jeffrey helped me and my wife obtain an amazing life insurance policy. He was beyond thorough in his explanation as well was beyond patient with all the questions we may have had.

Ka
Review №31

I love this insurance company with Polo García, I went a few days ago to get my car insurance, Sinia was super nice, very professional and helped me understand everything about the policy. Will definitely be recommending it to my family and friends.

Jo
Review №32

I had a pleasant experience at this location! Jeffrey was super helpful in answering all of my questions. Highly recommend!

Li
Review №33

Frank was incredibly helpful, Found a great price for my home and auto! I totally appreciate his time and effort.

Ju
Review №34

Thank god I spoke with Jeffrey Santana, he helped me out of being taken by another insurance company and saved me money and got me more coverage! If you call, ask for him and he will surely lead and direct you to the best coverage for your needs. Thank you!!

Da
Review №35

Had a great experience with Mr Santana. He was very polite and knowledgeable. Would definitely recommend him.

Sa
Review №36

I called for help with my insurance the other day, Mr. Jeffrey Santana was absolutely amazing, I highly recommend him to anyone who needs help sorting out what the best deals are. Did i mention he’s super patient also!

As
Review №37

Great Office and I appreciate all the services given by Jeffrey Santana he was very informative.

Ju
Review №38

Great experience and knowledgeable. We need more guys like jeff.

Da
Review №39

It has been my agent for years, always there to assist you with the best insurancr advise.

Za
Review №40

I have known Polo for many years and He has consistently been someone who takes the time to listen to you, provide opportunities for growth and provides excellent consulting in Insurance, Financial planning, Real Estate, and Business development. I have sent many friends to them for Auto loans & Refinancing and his staff always takes good care of them.

Ch
Review №41

I called Polos office to inquire about life insurance and was helped by Jeffrey. He explained everything throughly and answered all my questions and addressed my concerns. I have recommended him to all my friends and family. Thank you State Farm!

va
Review №42

My first time ever contacting an agent from State Farm was by all means the most pleasant experience I’ve had, Frank Bravo not only did he hear me but he listened to what my needs were and why I was shopping around for better rates. He even suggested offers that I never had with their competitors and still was able to give me a better rate by at least 40% from what I was spending. State Farm you guys have a winner with Frank and now a long term customer!!!

Gr
Review №43

Jeffrey was great. He took his time to explain everything. I would’ve left to GEICO if it wasn’t for him.

ki
Review №44

I’ve used this office in the past for life insurance for my husband so I’m aware that they are great. But my usual agent no longer works there so I’ll be honest in saying I was a bit hesitant to start over with a new agent. Until I was thankfully matched up with Emily. She was prompt in my needs and wants for life insurance. She offered amazing advice and point of views that would have never crossed my mind for the future. There was a point in the process where something did concern/confuse me and in no time at all she had put my mind at ease. She even went above and beyond by breaking things down for me and for some added reassurance she triple checked everything on all sides of my purchase for life insurance. It was an extremely professional experience with the perfect amount of compassion that let me know things will get taken care of correctly and that my family was genuinely the main priority the entire time for her. I’ll definitely be back for any insurance need in the future and also pointing people in her direction.

Ta
Review №45

First of, he has great staff that greet you once you walk in. Polo Garcia is an amazing and genuine mentor and we really appreciate his knowledge and time. Excellent customer service by his whole team. We look forward to continue working with him and his team.

ez
Review №46

Very happy with the service. Mr. Santana was very informative and helpful.

Ju
Review №47

Called for a quote and received such great customer service from Jeffrey. Would recommend!

Sa
Review №48

Jeffrey Santana is an agent with a lot of knowledge in his position, and he was very kind to us, it is a pleasure to return to this agencyHomero Mata

Vl
Review №49

Thank you so much Jeffrey I appreciate all the attention and your excellent service

Je
Review №50

I called in and had the pleasure of being assisted by Jeffrey. He was so helpful and answered every one of my questions with so much patience.

Os
Review №51

Polo Garcia and his team truly embody what it is to be a “Good Neighbor”, they offer excellent bi-lingual service and are very personable.Thank you Polo and team!

Ja
Review №52

My family and I have been with this agent of State Farm for years now and have multiple policies with them, recently was helped by Francisco Bravo and had a great experience, great costumer service and in the past I’ve been helped by Sinia Fajardo who has also been very professional and has helped us a lot

Ed
Review №53

Came to the office to make changes of my policy Sonia Fajardo was available to help me get everything situated.

Pe
Review №54

Great Place with great people!! I had the opportunity to work with Mr. Bravo and I was greatly impressed as well as satisfied with the outcome. he was super helpful! Thanks for the savings and the service.

J.
Review №55

Im another State Farm agent and Polo has been such a great mentor. Hes been extremely generous with his time and knowledge and it shows -- weve been able to help more people than ever before by implementing so many of his customer service processes. If youre looking for the Ritz Carlton experience in insurance -- he and his team are your people.

et
Review №56

Excellent customer service from Emily, very professional. Took care of everything I needed in a timely manner and I was aware of any change in premium from the changes made. Super honest and transparent. When I call, I ask for Emily every time!

De
Review №57

I just want to say if you are interested in speaking to someone who is so understanding and relatable, see Vanesa B. She walked me through everything I needed to know and was so patient and caring. Her customer service skills were exceptional and she was knowledgeable on everything she was speaking to me about. As a beginner in purchasing insurance, she made me feel like I was taken care of.

Jo
Review №58

Francisco Bravo saved me TONS of money on my Auto and Home insurance! Excellent service and very professional. I recommend him 100% for your insurance needs. ( Francisco tambien habla español 👍🏻)

Sa
Review №59

I am very grateful for the help provided by Francisco. He is very diligent and kind. I will definitely refer my family and friend to him.

ja
Review №60

I would like to appreciate Francisco Bravo for his help and providing excellent support in getting insurance.

An
Review №61

I spent the morning learning from Polo! He has a wealth knowledge in business and willing to share it. Thank you Polo!!!

As
Review №62

Had a great experience working with Vanesa very helpful lady. I came in not knowing anything about the insurance process and left feeling very satisfied.

Pa
Review №63

I was previously with State Farm- Polo Garcia and recently found my way back when Mrs Stephanie reached out to me about coming back! Just so happen I was looking for auto insurance because I wasn’t pleased with my current. She made my transition and process smooth and easy and worked with me to get the best coverage possible! She went above and beyond to stay in touch with me at a time that was convenient for my work schedule! I am so happy to be back! Thank you Mrs. Stephanie for the amazing customer service and experience.

Am
Review №64

Francisco was very helpful in helping me find the best rate for myself and son!! Quickly responded to all my questions, went over the quote before excepting payment and followed up with me!!

an
Review №65

Vanesa was very helpful and sweet when i walked in with my sister . she was very professional and answered any questions i had . i will definitely tell my family and friends to come here and visit her .

Jo
Review №66

I’ve been with this Sate Farm for over 2 years. And my experience has always been great! I’ve always requested to speak with Sinia, she has always been very professional. She has definitely made my experience with Polo Garcia State Farm a great one! Thanks to her I also have Life Insurance for both me and my son. Thank You Sinia! We appreciate you!

Jo
Review №67

I recently called in for a quote and I was greeted by Vanessa B. She had patience with me and explained everything step by step! She is a good lister!

Ju
Review №68

Extremely happy with the service provided by Francisco Bravo; very professional and prompt to answer any questions I had; I received great customer service

Jo
Review №69

I had the opportunity to meet Polo Garcia the other day and in just a few minutes he thought me and inspired me a lot as a businessman and as a human being. He’s the kind of people you would feel safe and happy to do business with.

Mi
Review №70

Francisco was quick and knowledgeable! He got me exactly what I needed and made to policy process very easy and got me the best price!

Al
Review №71

Frank Bravo with State Farm is the guy you want on your side, gave me the best coverage for may $$$ thanks again Frank five stars to you brother!!!

Ja
Review №72

Sinia Fajardo was a great agent and provided great customer service.

Fr
Review №73

I have been with this Company for about a year and they have just been excellent! You always get quick and detailed responses including options to best suit your needs. Have changed vehicles in a smooth manner with little involvement from me. My premiums are just right.Well done and keep up the good work!

A
Review №74

Emily Flores, Thank you for your great customer service. Exceeded my expectations in helping me with my auto insurance needs. Keep up the good work!

S
Review №75

Ive been with Polo Garcia for about 3 years after moving to Texas. I will admit the first interactions had room for improvement, but after he put Betsy Jaimes on my account, everything has changed. Ive moved away from Houston, but I continue to do business with them because of her. Shes very knowledgeable, quick to respond, and helps me find discounts or changes to my policy whenever I write her. Polo, if you see this, Betsy is phenomenal and I hope you can find a way to ensure she can be a positive mentor to others on your team.

Ma
Review №76

I had an amazing experience with this office. Polo taught me so much about State Farm and took time to answer all of my questions. While I was there I got to see the awesome culture of his team and how helpful they were. They put your needs first and they really care about the people they are helping. Couldnt have asked for a better experience with this office. A+++ all the way!

Ma
Review №77

Rooms are clean, the staff was very attentive to my needs. Great stay.

Lu
Review №78

I called this office last week for an auto quote and Jacob was the agent that assisted me and let me tell you this guy was great. He was very professional and detailed in explaining every coverage to me. He wanted me to understand the importance of every coverage. I ended purchasing policy and I just wanted to say thank you Jacob for taking the time.

Cl
Review №79

Polo is an amazing agent, he has a huge heart and loves to help people! He truly cares about his customers. Best all around!! If you are looking for the best come see him and his team!

ik
Review №80

It was a pleasure talking to Ms Stephanie C. She was very nice and helpful. She even offered information for opportunities I never knew existed with my coverage. I am truly grateful and look forward to working with her.

Fl
Review №81

Polo Garcia and Jacob Flores were instrumental in helping my family save thousands of dollars by refinancing our home. Their service was top notch and the process was very easy. They walked me through step by step and made me feel at ease. I would recommend this agency to anyone. Thank you very much Polo and Jacob! 👍

Pa
Review №82

I highly recommend Jacob Flores. He was very personable, easy to work with, and stays “on top” of the matter. He goes the distance to make sure he is giving you the best rate possible. State Farm’s quote for my sons insurance knocked any other insurance quote out of the ballpark. We will definitely be using Jacob again!

Em
Review №83

Sinia was extremely helpful in getting us the insurance we needed in an expeditious manner. Polos office was able to continue to beat out the competitors pricing not only on our homeowners, vehicle but also our rental properties. I highly recommend you look into checking your insurance rates with them!

Au
Review №84

Please come and ask for Jacob Flores when you are in need for auto insurance. He is a very kind young man that took the time to explain coverages to me when I came in for a quote. State Farm came back a few dollars higher than what I was paying with Liberty Mutual but I decided to switch simply because of the knowledge I gained about my auto insurance by talking to Jacob. No one at Liberty Mutual had never taken the time to go over my policy with me. Thanks again, good luck with everything. My husband and I will definitely refer people to your office.

Cy
Review №85

Thank you Vanesa for always being professional and hard working! Very attentive with everyone

Er
Review №86

I would highly recommend this place. They offer nothing but great customer service. They make you feel welcome. Iam one satisfied customer! Jacob Flores is one of the best agents whom I would refer to anyone. He will work with you to get you a great pricing quote based on your budget!

Dr
Review №87

It took me 2 weeks to get in touch with someone at the agency. I’ll chalk it up to Covid - 19. Once I did get in touch with Emily Flores everything went smooth and she did a great job working with me.

Di
Review №88

Great service and awesome rates! I’m a young driver and was offered such a good price. Jacob was very helpful and didn’t mind explaining the policy more than once and even in multiple languages. By far best customer service I’ve experienced at an insurance place!

Da
Review №89

Isa was amazing and helped me with all my questions. I definitely recommend her to anyone, she was very personable.

St
Review №90

Keep up the great work Jacob. Thanks again for helping me with my auto insurance. I will for sure send family and friends your way. 👍👍

Ma
Review №91

Anyone looking to get a a quote for auto/home insurance give Polo’s office a chance to help. Ask for Jacob. He will do his best to help and will provide the quote for you right away. Wont keep keep you waiting telling you he’ll call you back. He was great and in my case provided very competitive rates. 👍

Li
Review №92

I had a hard time finding an insurance company I was satisfied with and I was recommended to Jacob Flores. He ended up helping me save money and getting me better coverage on my auto and life insurance. He is very helpful, professional and friendly. I highly recommend him to all my friends and family!

Er
Review №93

Switching over to State Farm has been one of the best decision my family and I have made in a while. Our agent, Jacob, has made it all extremely easy and has been super helpful all throughout our time with State Farm. Jacob has always been there to help on ways to improve our policy and, of course, during our unfortunate events while on the road. If youre thinking on switching or thinking on where to start, consider this your sign to join State Farm! And be sure to ask for Jacob, he rocks!

An
Review №94

Mrs Isaura is very helpful and will try and find you the right coverage. Shes also very patient and explains everything thoroughly.

Me
Review №95

Jacob thank you once again for helping me with my insurance. You have a great team of people working there. I will definitely send friends and family your way. Good luck with everything.

Ce
Review №96

Jacob all I can say is thank you so much for helping me save some money. Geico kept raising my prices over the last 2 years and I finally said enough. I was referred to Polo Garcia State Farm by a good friend of mine so I’m happy I listened to her and called. If you are in the Sugar Land area and are in need of auto insurance give this office a call. Oh yeah and ask for Jacob 👍

Gl
Review №97

Im very satisfy with the Sevice over Email with Emily Flores,fast and efficient, this is one of the very important reasons I choose to stay with your company..Emily made it simple and very accessible to my needs...Thank you !

Ce
Review №98

Betsy Jaimes thank you!She is friendly, efficient and professional.She answered all my questions and I received all my insurance card and certificate fast.

Wi
Review №99

Before State Farm I had my insurance policy with Farmers Insurance. Switching from Farmers to State Farm has been one of the best decisions I ever made. My sister was already with State Farm and recommended I try it. She referred me over to Jacob Flores and he was such a great help. He explained to me what State Farm stood for and why switching would be the best choice. When it came to my policy he found me a great deal and added a few more things and explained to me why adding them would help me in the future. He answered all my questions and was patient. I went in for just a quote and I came out with a new a better insurance policy for my car and I even refinanced my car State Farm. Definitely recommend coming by and talking to Jacob. He will answer all your questions and help you as much as you can with anything you need.

Ma
Review №100

Going with State Farm for my insurance has been the best decision i have made. Jacob Flores was the rep recommended and he has been nothing but the best. He is very knowledgeable of his work and will answer every and any question that you have. Other than great customer service this agency also has many affordable prices. Thank you Guys!!

Information
70 Photos
100 Comments
4.9 Rating
  • Address:19875 Southwest Fwy #205, Sugar Land, TX 77479, United States
  • Site:https://pologarcia.com/
  • Phone:+1 281-937-7491
Categories
  • Auto insurance agency
  • Home insurance agency
  • Insurance agency
  • Life insurance agency
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:10am–12pm
  • Saturday:Closed
  • Sunday:9am–5pm
Service options
  • On-site services:Yes
  • Online appointments:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
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