My family and I have used Christian Brothers Automotive for the past 15 years. It is always a pleasure! The issues and repairs are always resolved quickly and the best part about this place is that we totally trust what they diagnose the problem to be. We have 3 vehicles that they routinely service for us. we have had everything done, from oil changes to a new motor. Kelly, the owner, is always so upbeat, positive, and down-to-earth. I HIGHLY recommend this location in New Territory, Sugar Land.
They were very busy. Their service bays and parking lot were completely full. Even so, they welcomed me in and promised to take care of my vehicle the same day. I needed wheel alignment and assessment of a possible ball joint problem. They took care of everything before the end of the day. Great service, very professional, and on time!
They have been doing emissions testing on my cars for years. They are fast, stay on time, and communicate well.
I had a great experience with Christian Brothers. I was met with kindness, professionalism, and genuine care. They went out of there way to make sure my car was ready in a timely manner even when it was a larger job than anticipated, due to the way Infinti placed certain parts of the vehicle. They stayed in contact with me throughout the day and gave me updates. I highly recommend this place.
Kelly and her team always do an excellent job when we take our vehicles in for servicing or inspections. They communicate well via phone and text, and I really appreciate the detailed plan they send telling what needs to be done and the pricing. They stand by their work and make sure we are always happy. The convenience of having them right in our neighborhood is awesome! Highly recommended!
I went there for state inspection and I found them as expected. Really friendly, on time and very professional.
They were able to get me in quickly and diagnose the problem. Connaly kept me up to date as the repair moved along and let me know as soon as the vehicle was ready to pick up. They were very honest about the repair and very fair on the price. Great Job Guys
Excellent place to take your car.While I was waiting, I overheard a technician talking with another customer. The technician was completely honest and explained everything so that the customer seemed to understand. In my experience, this is so rare these days. It is so refreshing to find an honest car repair place these days.This Christian Brothers location is highly recommended.
Fantastic place to get your car serviced quick easy knowledgeable technicians better than most any other place and more reasonable than the dealership its still has the same type of equipment that the dealership has I wouldnt go any place else
I went in for my car inspection and I couldn’t believe how quickly they did it for me.The staff were so profressional and friendly and I felt like I was treated fairly and with respect.I definitely recommend them.
Fast, friendly, and efficient. Not only did I get my oil changed for less almost $60 less than my usual, I got an absolutely stacked amount of work done and it was all covered by my warranty. Kace (forgive me if I spelled your name wrong) was there for every step of the process, answered every question I had, and went way beyond to do all the leg work with my warrant company so I didn’t have to stress.I don’t normally leave a Google review, but I’ll take this as an exception to the norm, because they were incredible. Highly recommend, definitely worth the trip if you’re not from this part of town.
It was awesome! Speedy service and great people over there. The waiting room is fantastic, so you do not feel like being at a mechanic at all. From now on, it is my favorite place for an oil change and state inspection. I highly recommend Christian Brothers to take care of your car!
Excellent customer service, took my crew truck for state inspection, it was quick 👍
We had a pre-purchased inspection from Christian Brothers. Their service is outstanding and the highly rated reviews are true.We were dealing with a really pushy car dealership and had to take our interested car to PPI next day. We were calling couple places for PPI, but it was either too far from the dealership or cannot do PPI next day. When we called CB, they squeezed the PPI service in the morning slot even it their schedule was pretty full. When we dropped our car at the shop, they were saying the PPI will take about 2 hours. But they finished the inspection less than 1.5 hours.Their PPI was outstanding. They show the report of the PPI based on the urgency. The report was easy to understand whether the car needs a lot of repairs and which issues have to be taken care right away. When we asked for a quote to repair issues they found, they made the quote without any hesitation. They also explained which one should be taken care at the same time based on the type of repair the car is going to go through.As a person who is not familiar with a car, I really appreciate their professional knowledge and services. It was very positive experience and CB definitely got my trust. If I have to take a car to a service, I will definitely bring the car to CB again.
We have used Christian Brothers for years here and in our previous subdivision. They are always clear about what needs to be done, the cost and let you know service options. We really appreciate having a car service business we know we can trust.
The service I received was absolutely outstanding, everyone on the Christian Brothers team we respectable, kinda, and quick to get my service completed and have me back to work! I would highly recommend Christian Brothers Automotive New Territory to anyone looking to have Fantastic service on their vehicle! Ask for Kelly, she will always welcome you with a Smile!
Great service and no limit of what can be done from oil change to transmission work with guarantee. Thank you for the good work.
Have brought my car and my wifes car here. Excelent service and very trustworthy. Highly reccomend.
Secret surprise very close to work at the time, they were fast and honest, transparent about this or that part and relative costs, very modern in report generation and communication. I will return to get the moonroof track replaced soon.
The services they provide are great and very trustworthy, however their prices are fairly high as well so make sure to look at other places too
Ive taken five different cars for service to Christian Brothers in New Territory and will not go anywhere else. They are honest, reliable and fast. Highly recommended to anyone. They are like family 😍
Took my car in to service my broken ac. The staff is very pleasant and Kelly, owner, is awesome! I went home and got updates of the status of my car on my phone throughout the rest of the day. The quote gave me a detailed diagram of what was wrong + I got to approve of the work to proceed! My car was ready by the end of the next day and my ac works like new! Thank you Christian Brothers for the easy & fast turn around!
Wonderful place! My AC repair was done same day. These folks are beyond polite and kind! Don’t even question yourself! Go see Kelly and her team here!
I really appreciated how nice and professional the team there was! It was my first time there, and I will be back. :)
My vehicles air conditioner stopped working and was becoming uncomfortable to drive. I have a very busy work schedule and only had a small window of opportunity to get the repairs done - I called 2 other shops in the area and could not get a firm commitment to a completion time. I was fortunate to call this location and speak with SAM and after a series of questions with my concerns he committed to have the vehicle complete by the following day or he would make some arrangements to keep me on the road. I was SOLD by the confidence and him being eager to earn my business. THE BEST PART OF MY VISIT WAS THE HONESTY WHEN HE EXPLAINED THAT THE ONLY REPAIR TO FIX MY ISSUE WAS A $8.00 SEAL KIT !!! I will defiantly be bringing my business and any of my friends/family will get this recommendation from me! SAM YOU AND YOUR TEAM ARE A BLESSING TO THE COMMUNITY!!!
Ive been taking my Ford F150 and my wifes Toyota Highlander to Christian Brothers Automotive in New Territory for a few years now. I have experienced nothing but friendly, timely and accurate service of both vehicles. I would highly recommend you bringing your vehicles to them for service!
A great place for state inspection. Profesional and great agent
I want Christian Brothers to know how much I appreciate the excellent service you provided on Monday, November 30, 2020 when I took my GMC truck for inspection. Your attention to detail, great communication skills, explaining the problems and corrective actions and your ready smile made the experience even better than I expected. They took their time to give me a detail explanation for my problems with a genuine smile and family-like care.Thank you
Christian Brothers New Territory is the BEST car mechanic shop I have ever had the pleasure of doing business with! Amazing service and their technicians are top notch and very knowledgeable ! They treat you like family from the minute you walk in the door! They have me as a customer for life! Thank you, Kelly and team!
I will start by saying I am not always easy to please and I don’t like getting indecisive information. That being said, Christian Brothers were so amazing to work with. They were efficient, kind and helpful. I had previously gone to my dealership to try and have my car looked at, after three visits, they didn’t have a great answer for what was going on with my car. I kept taking the car back, letting them keep it for days at one point, and they would give me a bit of the run around and finally just hand my car back to me with little to nothing done. At the end of the day, the dealership was right for what needed to get done but they lost some of my trust so I didn’t feel comfortable taking the car back to them. Christian Brothers was efficient, they were able to diagnose the car in a few hours and get the repair done in a day! My car’s condition is much improved and that is all thanks to Christian Brothers! Thank you so much!
Always get my car inspection here. Very friendly and helpful staff. Highly recommend.
Great Customer Service. They keep up to both the appointment time and the car delivery time.
Just came in to get my oil changed and it was a very easy process at Christian Brothers. They simply called me when my car was ready! The staff was kind and made the process painless. The price is very reasonable too! Great place for all auto matters!
I needed a/c repair work on our Chevy Traverse. The prices were very reasonable and very competitive to the other places I called. I chose Christian Brothers in New Territory because Ive never had anything repaired by them that wasnt done correctly the first time.Chase provided outstanding customer service. He kept me informed of each development in my repair and had all the notes and prices ready when he called. The work was completed on-time and as quoted.
This Christian Brothers location is hands down one of the best auto shops I’ve ever experienced. Kelly the owner is kind, caring and extremely trustworthy. My wife and I were blown away by the service we received and the kindness we were shown. We came in from out of town for a pre purchase inspection, and were extremely lucky to have called this location first. Kelly, Sam (our great mechanic), and the Christian Brothers team had our best interest in mind and saved us a whole lot of money and many headaches by pointing out the many many defects, prior faulty repairs, and general damage that was going on with a car that was advertised as being in great shape. But what really blew us away, above saving us from purchasing a real “money pit” of a dingy Hummdinger, was the hospitality we were shown. We were shown love and kindness despite being out of town strangers who were most likely not going to be re-peat customers.Thanks for making us feel so taken care of Kelly, and thanks again to Sam and team.
Great service, family owned. Participates with the community and gives back. Love the owner, great person. Female owned and operated. They go above and beyond for their customers and their community.
My car runs so much better after being serviced at the CBA in New Territory. Kelly and her staff are honest, full of integrity, treat you like family, and give a very close estimate of the total cost. No surprises!! As a single woman, these qualities are very important to me when my car needs work done. My fears are put to rest with Christian Brothers Automotive in New Territory.
Quick service with solid customer service. No complaints.
Kelly the owner is the sweetest person in the world the whole crew there are professional and very informative. When it comes to your vehicle you have to go to a place you trust in this place is the only place I would take my vehicle
The shop is very clean and welcoming. The front desk staff were very accommodating. They have an amazing warranty program.The technician, Brian B used all sanitizing & cleanliness procedures. I will use this shop for all my vehicles.
Honest and accurate estimates on timeline to complete service. No pressure to complete recommended maintenance. Also appreciated the advice for priority on the maintenance items.
Yesterday I took my car for state inspection at Christian Brothers Automotive New Territory and am very happy with their service. The staff are very friendly and professional. It took less than 30 minutes to complete the inspection despite their busy day in this difficult time.Really appreciate the help and service !
It was my first time in Christian Brothers Automotive. I was there for a state inspection. The service was super fast. Their customer service insuperable all of them were so kind and helpful. I would definitely go there again and recommended to anybody. Great experience. They were Amazing!!!!
Very good professionals
Christian Brothers offered a free inspection so I gave them a try. They gave me a list of items hat needed to be fixed or at least looked at with no pressure. I got the whole list done and The service I received was fantastic. Everything has been great with my car so far. It actually does run like a new car now.Brian2014 Q50 3.7
Christian Brothers is a great place to have a vehicle serviced. The New Territory location is the one I use most frequently and they are always courteous and professional.During my vehicles annual inspection at another nearer shop, a power steering seal leak was noted. When I took my vehicle to Christian Brothers for a routine oil change and a competitive quote on the power steering repair, it turned out there was no problem, the other shop had simply misidentified the issue.Christian Brothers New Territory has always been thorough and honest.
The best place to get your car fixed they treat you like family
We always use Christian brothers to service all of our cars. They are very honest and providing excellent services
Wanted to charge over $500 to replace a $40 part. Way too expensive!!!! Very nice people and prompt service but WAY TOO EXPENSIVE!!!! NOT VERY CHRISTIAN Dont let the name of company mislead you!!
Easy place to walk in and get service done.Had 60k service done quickly and price was competitive.Nice to have something here in new territory.
Fantastic service, great people, and always do great work
I was in and out quickly for an oil change and a state inspection. I was quoted an hour and a half for the job and I was driving away in 45 minutes. Everyone I spoke to was very courteous. The prices are a little high, but the quality was great and I wasnt upsold on anything.
I went here for a state inspection. Amazing Amazing customer service. I’m big on customer service because it can change the whole experience.Kelly the owner was extremely kind and helpful. The general staff was also very kind and always checking in on me in case I needed anything.The service itself was super fast, prompt and organized. I would definitely come here again!
Im very happy with the staff and service. Exceeded expectations.
Very nice guys. Good communication. Timely. But they are very expensive so they lost a star there.For example, I’ve got almost identical work done on my same car at Tire Choice in Florida last year. Full synthetic oil change was $58, diagnosing my airbag warning light was free, and repairing damaged wiring under my passenger seat was $50.At Christian Brothers, full synthetic oil change was $73, diagnosing my airbag warning light was $89, and replacing damaged wiring under the driver seat this time was $118. So the exact same work was almost triple the price. Not to mention, they quoted me about $70 to replace my cabin air filter and were going to use just a regular inexpensive generic filter. I watched a 5 min YouTube video, bought a filter for $15 and replaced it myself in 15 min.So overall, they’re fine, but their pricing for everything is a bit nuts. Maybe they do this for the wealthy Sugar Land crowd. I mean, if I’m going to spend $73 for an oil change, I might as well just go to Take 5, stay in my car, and be out of there in minutes. I’ll have to find someplace more affordable for my future repairs.
This location has the friendliest people from the office to the techs. They are professional as well as treating you like family. I’m frequent this location for any auto problems from oil changes to inspections. You will not be disappointed.
I love Christian Brothers Automotive New Territory! Kelly and her crew have been life savers in keeping my grandsons older Honda in good mechanical shape. They are reasonably priced and honest!give me option about the repairs.Thank you Kelly
My current visit to Christian Brothers Automotive was completely professional from the initial phone call to inquire about service quote, on until bringing my car in for repair. Sam was knowledge, patience and committed to providing great service. We now have a new place to bring our car for excellent service!
Christian Automotive in New Territory listened and took seriously the explanation I gave on my car issue. I received a phone call with an update explaining what they found to explain the issue I had and then proceeded to fix it. I am very happy with their employees and their service. And I feel that the pricing is right in line for the job. Denise S.
It feels like home, every time I come to CB. Kelly and everyone provide an outstanding customer service. I take my cars there with the assurance that they are honest and very professional.
Great service, family friendly and great neighbors for our community.
Excellent service, very professional and explained all work needed very clearly. Will definitely use them again!
They performed excellent service .. the owner ever volunteered to take me home. I will be happy to use them in the future.
I recently took in my car to them to have a 90,000 mile service tune-up. To be honest, I worry about these type of services because it would be easy for a business to run up the bill and find things to fix that dont need to be. However, my experiences with Christian Brothers in New Territory have always given me the peace of mind to not have to worry about those things. They have always been honest and upfront with me. They have even declined to do work on something because they didnt feel it would be worth it. I know a lot of places that wouldnt act with such integrity. Thee owner there has obviously placed a high importance on customer service. I left my credit card there after paying this time. I had picked up my car right before closing on Friday, and I know they wanted to get home and enjoy their weekend like we all do. They called as soon as they realized it. I told them not to worry because I could just pick it up on Monday. The employee insisted he could stay and wait past closing for me to pick it up. Then he went even further, and asked if he could just bring it by my house on his way home. I accepted that act of kindness, and know what good service is when I experience it. I cant put a price on trust and good service when it comes to an auto-repair shop. thank you Christian Brothers - New Territory for all that you do.I will add in that Christian Brothers is a franchise, but each one is independently owned and operated. I have not dealt with any of the other locations, but if they are run half as well as this one, I would gladly give them my business as well.
Super nice people and love that you can schedule an appointment time. Work was twice as expensive as we planned but they also did more work than we anticipated. We will continue to use them for work not covered by our factory warranty.
In the hard time the world is going through Christian Brothers it here to help. I really needed my Inspiration done on my car and could not afford it. Then I can across there ad saying they would do it for free. While there I spoke with a lady who was just making small talk. I told her about the hard times Im going through and about the struggle of finding toilet paper. She offered me some. Blow my mind. The willingness and support they are giving the community is above and beyond anything I have ever seen. So lets give back to them and show them some support.
CB New Territory always does a great job for me. I’ve been using them for all my vehicle maintenance for more than 20 years. They’re knowledgeable, thorough, competent and honest. I wouldn’t use any other shop for my vehicle maintenance.
Jose SAM was great he helped me a great deal although the whole staff is nice, Jose SAM really was great thanks
I have mixed feelings about this place. For once, they are very nice and knowledgeable. However, they lost my trust on this last episode.About 6 months ago, they performed a maintenance on the breaks of my Honda, including brake fluid flush. About a week ago, the breaks started failing. When I brought the car, they were adamant it was the master cylinder, a $600 job. I asked whether it could be simply an issue with the brake fluids, they said yes, it could be too. A $100 job. It turns out it was the break fluid. They should have given me the option instead of going straight for the most expensive repair. Worst part of it, even though they did a flush 6 months ago, a job which should last for years, they still wanted to charge me the full amount. Not until I questioned this with much insistence they took 30% off.Not good enough! In this business, trust is everything. You regretfully lost mine :(
I went to get free annual certificate for my car. The guys were so awesome and respectful. They did a wonderful job and in future, I will go there. Thank you guys🙏
Replaced brake pads and accessories to my Porsche Macan at very competitive price and reasonable time. Excellent customer as well.
I’ll never go anywhere else! Christian Brothers New Territory is filled with friendly faces and made the process from beginning to end seamless and stress free. They really listened to me and made me feel confident I wasn’t being hassled by explaining what they were doing in detail and why it was needed. This is a business that’s really doing it right! Thank You CBNT
They act like a neighbor. Very customer focused. Caring and efficient. Even now during COVID 19, they are attentive, responsive and efficient. They took great care of me. Thank you!
My preferred place for the State Inspection. Excellent service. Totally recommended!
Recently, one of the tail-lamps in my car stopped working. (Turned out to be a broken filament). I took it to Christian Brothers and they promptly changed it. I have experienced CB to be trust worthy, no unnecessary scare tactics or over charging. Excellent customer service. Highly recommend.
Went here for our car inspections. Both times we were met with very friendly and helpful people. The jobs were done very quickly, as stated. No hassles, just honest, good quality car care. Thanks!!
Stopped by Friday afternoon for my car inspection and got taken care of right away. Customer service was great. Will keep using them for future car needs.
I have 4 cars, Kelly and her staff have worked on them all! My 2002 Chevy has been in more times than I can count. Each and every time I experience professional first rate service!!
Kelly has done some amazing work with this place. Great crew working here. Hard to find good people....GREAT PEOPLE!!!!
Ive never had a repair that didnt last. Very trustworthy and everyone there is super nice!
I would give them more stars if I could!! Everyone there was so incredibly nice and did not try to “sell” me on anything I did not come in for or need!! They have a forever customer in me!!! Definitely the very best experience I have ever had at an auto care facility!!
Team is smart and kind. Great communication and tech options to approve work was awesome! Won’t trust anyone but Kelly and guys with my vehicles.
Friendly and helpful front desk/service people (Case & Sam). I can discuss my car trouble with them and know that I’ve been heard and will be helped each and every time. Kelly, the owner, is very personable and her employees follow her example. They aspire to give excellent service at every visit. They’re not perfect, but they come so close to what a great auto repair shop should be. They have free WiFi in their comfortable waiting area, as well as a restroom. There are restaurants nearby if you need a meal while you wait.
I can truly say that this automotive shop is the absolute best! I’ve had a few vehicles serviced and never had an issue since. Great team and wonderful friends! Highly recommend!
Kelly and her team at Christian Brothers New Territory are an amazing team of professionals that get them job done right the first time! The diverse car/truck knowledge her team has is top notch and the customer service is even better! They treat you like family and offer very competitive pricing! We will continue to take our vehicles here from here on out! They are the best! Thank you Christian Brothers New Territory!
Christian Brothers is the only place I plan on taking my car from now on. They were amazing! After leaving I think I told everyone I talked to that day and the next about how great my experience was. Kelly was sweet helpful. It was like talking to someone Id known for years. They were not pushy like most repair shops and they really wanted me to understand what was going on with my car. Im so glad I stopped in there.
Fast, easy, great customer service. Always so kind and welcoming. Extremely trustworthy; I trust them completely with my car and I know it is in good hands. Their new system where you receive a text when your car is done is a plus.
I went to CBA-NT for a state inspection. The staff was very awesome. They did a faster check and also helped me in Tire pressure check. I really appreciate their punctuality and professionalism
Am a new customer, but I was very impressed with the service and professional service received.Very good about keeping me updated on the work being performed and especially liked the Christian foundation.
5 star for sugar land location n 1 star for Richmond location. We were overcharged in Richmond location but the one in sugar land is awesome.
I went for state inspection and they did a good job! I like the place and it is clean🙂
Exactly what I expected from a Christian establishment! Their professionalism, knowledge, and integrity are second to none. They ensured I did not spend extra on services I didnt need, and offered to assist with any technical questions I had moving forward. From offering me a discount that I didnt expect to printing paper copies of my insurance, Kelly and the Christian Brothers team go the extra mile. If you want an honest place that treats the customer with respect and offers fair prices, look no further. God bless Kelly and the Christian Brothers team!
It is a great neighborhood company. They do their best to meet the customers needs. I had a problem with a door handle and they continue to work on it and it is a difficult handle to fix. Recommend it highly.
Awesome service and extremely professional. 100% contactless and was very quick. Highly recommend and will definitely be visiting again!
EVERYONE I spoke with is incredibly, genuinely welcoming and friendly. Kelly and Sams steady contact and updates took so much of the stress and worry away from the idea of someone else working on my OLD car. I must add: despite my arms being completely covered by tattoos, I was never treated with anything but respect and kindness. Its common for that NOT to be the case in certain establishments, but not here :). Thank you!
Im an amateur mechanic and do my own work whenever I can, but there are times that I either dont have time to do a job or just dont want to. Those times I bring my vehicle to Christian Brothers as their work has always been excellent and prices fair. Notice that I didnt say cheap because a good mechanic wont ever be cheap. A good, honest mechanic is worth paying for and thats what youll get here.
Very trustworthy! Both of our cars have 150k+ miles on them, and CBA keeps them running great with quick turnaround. I also like that the owner often gives back to our community. We are blessed to have this business in our neighborhood!
The price is very reasonable too! Great place for all auto problems!
Extremely helpful in getting to my car quickly and assisting me in getting a rental car.
Wonderful folks. Im always greeted warmly and in a timely manner. They keep you updated on the repair of your vehicle and what you can expect in both time and cost.