Called here a month prior about amending my taxes was told they could absolutely do it for me for a fee of $100 because I hadn’t originally filed with them. Today i went and called before to push my appointment back and the receptionist I spoke with informed me due to covid it would be a drop off situation completely understandable. Concerned about the process since I’ve never experienced an amendment I told her my appointment was in fact an amendment and asked if there was a possibility I could sit with someone and about it. I was told that wouldn’t be a problem. When I got to the Stuart location I did indeed see a customer sitting with an associate in the waiting areas answering questions. When called to the front I informed the receptionist about my appointment and was told immediately I would need to drop off my paperwork and go. I told her I was simply amending my return and was asked if I had a copy of my return. Of course I didn’t because I have no idea how this process works. But when I asked if it was her I had spoken to on the phone the receptionist lied to my face and said no. I only wanted to know why i wasn’t informed of what was needed when I called earlier. Before I could ask another question the receptionist repeated “we need a copy of your return” over and over again very obnoxiously and loudly. I told her I could hear her and also that I could understand her quite well. But she continued to repeat herself very rudely. Then she called an associate over told her nothing about my appointment and had the associate tell me the same thing as if they couldn’t understand that I could understand them. Realizing in my car after them publicly embarrassing me that since I filed with TurboTax I can just pull the PDF up online. Again I’m not sure why no one in that office couldn’t mention that since I had already made an appointment. After pulling it up I called back from my car in the parking lot to ask if there was a way I could email the PDF or if they could print it out and spoke with the receptionist again only to have her act completely confused and have no memory over the situation that occurred less than ten minutes ago. She put someone else on the phone I figured was a manager but quickly realized it wasn’t by the new women’s lack of communicating skills and willingness to learn what exactly happened. Needless to say I understood in that moment I wanted nothing to do with this location h&rblock due to their unprofessionalism lack of communication and joke of a customer service. Completely disgusting at how I was treated I decided to save my $100 and amend my taxes elsewhere. Rude.

Have been pleased with H & R people and product over many years now and see no reason to change.

Excellent service. They prepared and filed a tax return for me in one hour. I will definitely go back next year. Fee was very reasonable. Both the accountant and office manager were extremely helpful.

They very professional and very nice and polite and great time doing our taxes.

Mutu was great, will use her forever for my taxes.

Many years of excellent service, and good people.

We like our Tax Pro-Sandy

They were very helpful, friendly, and knowledgeable

Quick, polite, easy service. A pleasure.

Have been a satisfied customer for years. The Agent I see regularly is efficient, knowlegeable and pleasant to deal with. Have recommended her to other potential clients who have had the same satisfied outcome. Will continue to recommend her to others.

All staff very courteous professional and caring extremely knowledgeable Sandy has been my go to person and looking forward to finalizing 2019 and I’m sure I will continue to come back highly recommend them ‘!’ Gayle p

Your care, concerns and professionalism, job well done!

Cindy, for the past couple years, has been a HUGE help and have appreciated all shes has done for us! A definite 2 thumbs up!!!

Everybody in that office was extremely helpful and knowledgeable. It was, for me, a very pleasant experience and I will come back in 2021. Thank you again!

Awesome job was prepared to spend days or weeks trying to get taxes done. Consultant got the job done; explained along the way and gave me pointers about next year. She was awesome!

Consistently the best tax experience I have had with over a decade with H&R block. Accurate, professional, respectful.Great teamwork.

Your employees at H&R Block in Stuart, Florida are very professional and helpful. Mary Harden Tax Specialist who handled my tax return was very compassionate and caring as I am a recent widow. Mary should be commended on her work ethics, she is definitely a valuable asset to your team. Thank You, Patricia Kutzuba

I gave you this score because my experience was well worth it and the employees are very helpful

The first agenyt was poor. The second was much better.

Mary Harden is excellent. No question is too much for her.

GREAT service

Have always used hrblock

Connie was such an amazing help. Very kind and friendly. Spoke in a way where you can understand .

Joyce Snodgrass

The skilled consultant Mary Ann Harden was knowledgeable and made me feel better about not understanding what I need to do at this point of filing my taxes.

Because I been with them 3 years and they wonderful

While we received excellent service, our return next year will be less complex, and Im hoping to file it myself.

Returning customer info is easily available and it was very quick to get my taxes done.

I love Theresa. She really knows what shes doing, very knowledgeable, explained everything thoroughly and is fun to be with!!

Thorough

Really Great coming back, this is 5 years in a Row, Joyce Snodgrass is an Outstanding Representative

I have used the services provided by HR block for the last 20 years.

Ive been using H&R Block for 20 years and feel confident in their work

This is the 3rd year that Ive used your services. Everyone is very courteous and professional.

Professional, helpful, and fast process!.. schedule was convenient, and location was close.....

Mary has done my return for years with no problems

Because it is the easy way to get to know about ur taxt

I am confident my return was accurately done.

All around friendly and great service

Been coming to you for 12 years and most recently one of your employees helped me receive a return from the IRS 😁 UNEXPECTED HARDSHIP $$ we almost thought it was a scam!! ABOVE AND BEYOND ❤️

My tax preparer was very kind and helpful. I was very worried about how things might turn out but explained everything.

This and past experience has been accurate and professional

PROFESSIONAL,HELPFUL AND EASE TO GET HELP.

Professional assistance …. Cordial reception.... A+ ANSWERS...……..

Jerry Fannoff, senior tax analyst is wonderful!

Sandra was very helpful and courteous as usual.

You all do my taxes every year. Youre miracle workers.

Competent and courteous professionals.

Ive been a customer for 7 years. I love the service and helpfulness.

Rapid, precise, professional service.

Everyone has been wonderful.

Customer service. Knowledge

Always the best and politest

My

Cheryl Cubeta is the best!

Carlos is extremely confident in his answers giving us the trust to keep working with HR Block. Thank you for having a Spanish speaking like Carlos in your team.

Excellent experience and excellent people

Very helpful and knowledgeable

We had an excellent agent

Jerry Faneauff is excellent

I have been going to H&R block for the last 10 years.

Weve been coming to this office for over 16years.

Service

Always good service

Good customer service

I have been going to this office for 8 years now. I wouldnt go anywhere else!!!!

Very good services

Very helpful and convenient

Great service

Repeat customer, every year

Great service

Fast and courteous

Fast, easy, reliable

Mary is amazing!!!!

Because

Very professional

Service

The employee Carlos very good