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Gutters By TK
50 NE Dixie Hwy, Stuart, FL 34994, United States
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Gutters By TK

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Ch
Review №1

If you’re looking for a good company to install gutters definitely check These guys out. They were professional and did an amazing job. I would highly recommend them to friends and family.

Me
Review №2

Awesome work, superb quality and great service.

Ju
Review №3

I recommend this company for anyone whos looking to get gutters professionally installed. They responded quickly for my quote request. Miguel came and went over the estimate with me in a thorough manner. He asked for my preference choices and even explained some custom work that he could do to tie the new gutters with my existing ones. It came out great. Their price was very fair and Miguel was able to install my new gutters 3 days after giving me the estimate, as oppose to waiting 4 to 5 weeks with other companies. I was very impressed with the job they did and their professionalism. Thank you Miguel and Gutters by TK.

On
Review №4

Installed new gutters on my house. They not only offered me a great price but worked very fast and efficient. Highly recommended for all your gutter needs!

Ri
Review №5

New installation.This company is amazing! They were extremely professional, intentional, clean, and neat work! I highly recommend this company! Also, their installers are all extremely sharp, know their craft, and are very skilled! Way to go TK Gutters!

Be
Review №6

I cannot thank the staff at Gutters by TK enough! Not only were they extremely fast and affordable, all of their team members were beyond amazing. Our HOA tree trimming was resulting in some major issues with our gutters as well as our neighbors. Mike Conway was great to work with and the Alvarez family are some of the most amazing people in people in the world! Cant thank them enough for helping me and my neighbors out!

An
Review №7

GREAT EXPERIENCE, we had an estimate within 2 days of calling, and installed a week before the estimated date,crew was very professional and neet...price quoted was right on...Thank you Ernesto Tracey and Crew👍👍👍

di
Review №8

Great company to work with. Quick, responsive, competitive pricing. Love my new gutters! Job well done😊

Li
Review №9

Gutters by TK installed gutters on my house. I left the house while they were installing and they finished before I returned. There was one area that I wanted to have relocated and was told they would come back out and relocate it. I called the salesman multiple times and the office multiple times to find out when they would be back out and never received a definitive date. No one ever came back out to relocate the gutter so I did it myself. The gutters seem fine but the customer service is not good.

Ta
Review №10

We were referred to Gutter by TK from our roofers. I was promptly called back to have the estimate done. We were quoted a time frame of 3-4 weeks, and within the same week received a call that they could come out the next day. The work crew was very efficient and did the whole house very quickly. Only reason that I did not rate 5 stars was because one part of my flower bed was completely trampled by one member of the crew. Otherwise I am completely satisfied with the work provided.

sa
Review №11

Horrible company, first after about 2 months delay and promises that they would show up they finally did the job.They left my driveway a minefield of nails and screws. For weeks after, extra screws would just fall of the roof. Amazingly I didn’t get a flat tire.Than after the first heavy down pour I noticed that a corner (see picture) wasn’t sealed. Repeated texts, and emails to correct that have been ignored.Worthless company

Ke
Review №12

Our roofer recommended Gutters by TK. They were booked for weeks but were able to come out sooner than expected. Replaced our gutters with a much better quality and sturdier system. Very prompt, friendly and professional service. Everything looks great and the neighbors have already commented on them.

Mi
Review №13

TK did my install around my whole house in Mill, we never knew we had that option. Love this color and matches out roof. The service was scheduled and preformed on time. The installers were very polite and professional. I pointed a few things out that I wanted to change and they were nice enough to accommodate me so my mulch wouldnt wash away! Very thankful and my gutters look very impressive. Would recommend TK.

be
Review №14

New gutters installed. Dont use this company! They were recommended by the roofer that installed our new roof. The owner was responsive in coming over to give me a proposal to get my business. However,that is the last time I saw him. His installers seemed to lack experience and the owner was nowhere to be found. They smoked cigarettes while they were actually on the ladders doing the installation and left the butts on my pavers. They tilted 2 of the 15 foot gutters on both sides of my garage in the wrong direction, so the water remains in the gutters instead of draining to the downspout. I have made at least 6 attempts to contact them to correct the issue, even texting the owner himself multiple times. He said he would handle it. It was all lip service as he never showed up nor sent any of his installers to fix the issue. He installed 2 other gutters on my street and those have issues as well. Go with any other company but dont waste your time or money with TJ Gutters.

Ch
Review №15

Great work for a fair price! Love our corners, and no more miter boxes. Michael was clear from the beginning and our install went smooth. I would use them again.

Ke
Review №16

Buyer beware. This company was recommended to me by a roofer who was replacing my roof. Now that roofer wont even recommend them. They actually did an Ok job replacing most of the gutters on the roof. However, they changed the price of their bid after they started the work because they said they forgot to include a section where gutters existed before (even though they saw all the gutters installed when making their bid). So we paid the nearly $7,000, however, the roofer was shocked and brought to my attention after the install, part of the gutters were installed on top of the flashing and even drilled their screws through the flashing, instead of under the flashing, creating access points for water to enter under a flat roof. Roofer said they had never seen anything like it and explained the gutter needed to be removed, put under the flashing, as gutters should be installed, and the holes created through the flashing and into the wall need to be sealed. After many phone calls from me and the roofer as well as emails, Gutters by TK did come, put the gutter under the flashing but still screwed the gutters into the wall through the flashing. In fact, they bent the flashing up so badly, they added more screws into the flashing just to try and flatten the flashing back down. This all happening after being told by the roofer it is not a good idea to put screws through flashing. The flashing is there for a reason, to create a water protection barrier just below the roof line and screwing into it completely compromises its ability to prevent water intrusion. The owner of Gutters by TK came to look at it again (post repair), tried to justify it and when I explained the problem again to him from the roofers opinion, as well as other gutter companys expert opinion...he just through his hands up and said, Im leaving. As he walked out the door of my home he said angrily he would fix it and would be hearing from my roofer (even though my contract was with him directly, not through the roofer. Neither the roofer nor I ever heard from him again. Maybe this company could be good for a small gutter repair but if you plan to do a full gutter replacement then there are much better choices out there.

Vi
Review №17

They did,an excellent job at a very good price, they left everything clean, very friendly, I still recommend them 101% Excellent work, I was very satisfied⭐️⭐️⭐️⭐️⭐️ Love it thanks TK

Le
Review №18

Toby was prompt and professional. His crew did an amazing job placing gutters around my home. Quality work as well reliable and estimate was reasonable! Give them a call to do yours! You will not be disappointed. Great local business people you can count on!

Vi
Review №19

Dont expect them to come back and fix anything when theres a problem. I reached out numerous times. The 5 year labor guarantee is totally bogus. Its more like a tail light warranty, once you see their tail lights the warranty is up. Really its not that hard, bad business.

Ca
Review №20

I just bought a house and knew that gutters were a necessity however I didnt know that they would change the house so beautifully! I absolutely LOVE our new gutters! They look flawless, they match the house perfectly! I couldnt be happier! Thank you so much!

To
Review №21

So we moved down to Florida just a couple months ago and needed new gutters put on. After getting a couple quotes we went with TK gutters. Besides the Minor hiccups in beginning( due to weather) there communication with us was great. They kept in close contact on when they would get to us and was in a timely manner. When they came to install it was relatively quick, professional, and explained everything that they would do. The guys were neat and cleaned up after themselves. They have been on for almost a week and no issues and the look great. Definitely recommend them and will use them again in the future.😊

Ch
Review №22

Living in Florida, you learn one of the hardest things to find are good home care services. Using Gutters by TK is one of the best experiences Ive had in the 11 years living here. Price, communication, and professionalism was awesome. Their experience was evident watching the instilation team work. They were an efficient, meticulous, well oiled mashine, and their finished product was sharp and pristine. Well done.

Ca
Review №23

Great service. On time and always communicating with me. Very happy with our gutters!!

Bo
Review №24

We had a New Metal Roof installed and had the Exterior of the house Painted. Our Roofing contractor told us about Gutters By TK. Wow! Are we glad we contacted them. Ernesto and his Estimator and Installers that came to our home. were courteous, polite and responsive to our questions and concerns. They were prompt, knew their products and explained every little detail. Their estimate was reasonable and within the guidelines of our research. Their was no pressure for money; payment would not be due until the job was done and we were satisfied. The installation was done on time and looks absolutely beautiful. Were extremely pleased. In our view they lived up to what they promised!

Ma
Review №25

Totally non responsive and not professional. Led me on gutters were going to be installed With four different dates over four months Never did get installed I don’t recommend this company there is absolutely no follow through, they tell you one thing they do another, they say the estimator will call and he doesn’t. If I treated my customers and clients this way I would be unemployed and broke.

Sh
Review №26

Unless you want your gutters doing this, I’d find another company. For 18-months I’ve been asking the owner to comeback and adjust the gutters so they actually drain towards the downspouts, but he has been unresponsive. First time I’ve ever left a bad review on a company. Very disappointing.

An
Review №27

I highly recommend this company. they did a great job. Great price and very efficient. On time, arrived when they said they would. Nice guys also that did the work.

Na
Review №28

Does not show up when scheduled, does not respond to calls, does not respect the clients, their time or their investment. Does not care about service. In a time when businesses really deserve your support, this is not one to waste your time or your money on.

Ve
Review №29

I used Gutters by TK many years ago on my old house. Their job was impeccable and their craftsmanship was outstanding.So now we sized down and had a new roof installed on our most recent home. After having many issues with our roofing company - we were finally good to go for new gutters after two months waiting to get the roof fixed. TK has already placed us on a six week waiting list that had come and gone.My wife contacted TK yesterday to let them know the roof was done. We waited for the call back today when, two trucks from TK showed up and in under 1-1/2 hrs they guttered the entire circumference of the house with numerous downspouts. Was this easy? This was the easiest and customer friendly transaction I had with any home repair work. I cant use enough of positive syntax to applaud TK and thank them for a damn good job done!!!! Thank you TK! Your staff was great, clean and professional!

J
Review №30

Would greatly recommend Gutters By TK. Ernesto was very clear and they arrived just as they said. The installation went great. My gutters look amazing and just in time for our Christmas lights! Thank you Ernesto and gang!

C
Review №31

Had my gutters installed from Gutters By TK last week, and they look great. Miguel was very helpful and gave us some good advice for the downspouts. Glad we picked TK and the crew, the estimate was fair and workmanship was excellent!

Gr
Review №32

Called TK gutters about 2 weeks ago and Toby immediately came out to provide an estimate. Upon mailing them my deposit which they received within 2 days they gave me a call to schedule it. I was already aware they were about 4 weeks out before they would be able to come out. They had a last minute opening that I just so happened to be able to accommodate and they installed quickly and beautifully. I was impressed with how quickly they installed and how great it looked! I would definitely recommend. Toby and Kendall were great to work with.

Be
Review №33

Amazing work! I’ve worked with other gutter companies before in my old houses and this one is by far the best in quality, responsiveness, Value. Got great deals and all of the workers are very friendly and there to help when you need it. Definitely recommend!! Thanks gutters by tk for everything, I’m definitely satisfied!

Al
Review №34

Michael, Mike and Zachary were all awesome. They were so helpful and professional. Quality work. Thank you so much!

Em
Review №35

We had our whole house wrapped with gutters and are very happy with how they turned out its clean and professional thank you for the doing a great job

S
Review №36

Michael and his crew just finished putting new gutters on our house. We were very pleased with the materials and workmanship. Our roofline has several inside and outside miters and they made the gutters look seamless. They were especially careful of my plants.

Sc
Review №37

Didnt finish job..spent a day of my time doing what should have been done. Seems there is always time to it twice but never enough time to fo it right the first time..

Ga
Review №38

Work was competed in a professional and a timely manner. The workers were polite and knowledgeable. Great work !!

Er
Review №39

If you need gutters, Gutters by TK is the company to call. first off they showed up on time, very well spoken and took the time to answer all my questions. They made everything for my house on site and cleaned up so well you would never know that they were there. The person that gave me the estimate (Sorry forgot his name) said that i needed a few more down spouts than the last guy used. He was right. Everything looks and runs great!!! They came, they installed, and left in a day and that was it. Just like I like it. #GuttersbyTK#greatjob#onlyplacetogo

Ge
Review №40

Very professional and fast. Courteous employees.

br
Review №41

Excellent service and quality installation. Well done to TK GUTTERS. Ernesto and Lisa are very easy to deal with and extremely responsive. Willing to go the extra mile. Thankyou.

Ap
Review №42

Absolutely best company, from estimate to final product 100% satisfied and love the results. Love our new gutters and love the fast service! Highly recommend.

Ru
Review №43

Miguel and Zach did a great job at my house I would recommend TK gutters to anybody very very professional thank you

Di
Review №44

Im not sure why this company got so many great reviews, my experience rated no stars. I would never recommend Gutters by TK to anyone.I got an estimate to clean and repair sagging gutters in June, and never heard back from anyone with an estimate. I made the mistake of calling for another estimate in October, I signed the estimate and once again never heard back until 6 weeks later when two guys showed up at my door to do the job. They completed their work came to the door for a check and left.MY mistake was to not walk around the house (before giving them a check) and make sure the job was done properly, They left debris from the cleaned gutters and drain pipes on the lawn along with extra brackets that they didnt use, they just left their mess, got their check and left.I called the office to complain and asked that they come back and clean up the debris which they did, but not very well (unfortunately I was not home at the time). I believe the office management is also at fault, no apologies, not even call to make sure the cleanup was done properly.Admittedly I ignored numerous red flags, next time I will be more careful.When I mentioned my experience with Gutters by TK to a friend, she summed it up in four words, they just dont care.

Ma
Review №45

Hats off to Kendall, what a great employee. He was professional, polite and a pleasure to work with. Thanks for the great work. The entire team at Gutters by TK should be commended for their excellent service.

iv
Review №46

Amazing services and attention to their customers!! I’ve been using Gutters by TK for sometime now; Their clean and professional work never disappoints. Lisa is always great help and goes above and beyond to assist me.

Zu
Review №47

I recently used Gutters by TK and I must say the experience was so smoothly and professional. From the moment I called and spoke with Lisa, who was very friendly, to receiving a reasonable estimate from Jared. He answered all my questions and explained everything with detail. I am so happy I found this company! Highly recommend it!

Ve
Review №48

I am thoroughly pleased with my gutters! With all the rain that weve had today, the front of my house is dry and there are no puddles in my flower beds and water is not pooling around my house. The splashes from the puddles are not hitting my house causing me anxiety about water intrusion. You all did a great job!

Na
Review №49

TK gutters are very affordable, professional, & courteous. They did a great job on installing our new gutters!

Ro
Review №50

Terrible people

ma
Review №51

On May 18, 2018, I signed a contract and paid a deposit(which has cleared and paid) was told because of the rain it would be 3 to 4 weeks out, which I understood. Have not heard from anyone since. Called the office today( 5 1/2 weeks later) to ask the date of install, was asked are you ready, I said yes, I will let the install crew know. I called Toby and he said this is the rainy season and I understand, but no one called me to update the install date, he said they will call the day before. Still no date of when that will be.??????

Ma
Review №52

I highly recommend this company! Lisa was super sweet and helpful as soon as I called. Jared provided a quick easy to read estimate, Toby and Ernesto went above and beyond with the incredible work they did. I am one very happy customer and certainly recommend Gutters by TK!

Fa
Review №53

Highly recommend Gutters by TK!! Ernesto is great! Friendly, expierenced and they did an awesome job with my gutters I’m very thankful for a trustworthy company. The guys who came out to do the job were quick and efficient too!

Ri
Review №54

Of all the installers I called (5 in total) only two showed up. Gutters by TK came up with the most reasonable estimate. I spoke with Toby on a Monday morning and went over the details. I told him to go ahead and by noon he had his crew there (I might have been lucky since my install was straight forward and basic). I am very impressed with the crew, the quality, the work and Toby who kept his word and made this process very simple and non-stressful.

Ca
Review №55

Our call for service was promptly answered by Toby, who was extremely polite and accommodating coming to our home the very next day, even though he was aware we only needed repairs. Upon his arrival, it was refreshing that he exceeded his phone mannerisms, listened to what we wanted repaired, and proceeded with a thorough inspection. This coupled with a detailed, drawn, reasonable estimate, exceeded our expectations, and was further delighted that he didnt try to sell us new gutters, arriving at the decision to hire TK Gutters. We were promised work would be done within a week, and it was.If that wasnt enough, the crew that arrived, Miguel and Carlos, were an extension of the above. They were professional, polite, methodical, and ended with a thorough clean up.

Tr
Review №56

Love TK! The whole team was very professional and well priced ! Would highly recommend them- I own several rental homes and will definitly call them again ! Thanks again

Ja
Review №57

Quality and workmanship is excellent. Michael and Bobbie were efficient and knowledgeable. I am very pleased with the work and would highly recommend Gutters by TK.

Ja
Review №58

Easy process. Fast and friendly service. The best part was it was affordable. I recommend

Jo
Review №59

Monday morning Kendall from Gutters by TK showed up at my house and by noon he was done! He did an outstanding job. Very professional and neat. I would highly recommend this company for gutter work. Thanks again Gutters by TK!!!

T
Review №60

Came out quickly when I was available for an estimate. Quoted the seamless gutters and showed me a variety of colors to choose from. I had several estimates and they were the best price. They came out quickly, had the gutters all installed in an afternoon and the look and color is excellent. I believe they even have a 5yr warranty. Their gutters are seamless and the wider standard to move more water faster. Did not even require a deposit and I was able to mail a check the next week. Would recommend to anyone !

Ti
Review №61

Excellent craftsmanship! The installers were polite and did great work! I would highly recommend this company! 5-stars!!!!

D
Review №62

Like most companies, its about quantity. Would have been nice to have been consulted about direction of spouts, etc. Its been a problem. Had one complicated part witch they did very well at. Later, had an easy second (small) job, but they couldnt be bothered nor honest. Lost two weeks waiting for estimate.

my
Review №63

Professional, reliable, communicative, quality gutters and great prices. I definitely recommend them .

Ti
Review №64

This company can’t keep a promise to return a call within a week of initial contact. Told them I just needed a down spot redirected and a leak fixed, the response was that someone would call me by end of day or following morning. Advised them it was time sensitive to set around another contractor. A week later no call, so they get no business. I was told they do this to a lot of people who call for small repairs, even when it was their original work.Update! 6/10/19I called this company this morning to tell them that I would not be using them as they could not simply call back to set an appointment, and therefore I didn’t want them to waste their time with me. (I already had another company scheduled when I called this morning) about 20 minutes ago I got a call from a lady from tk gutters. I stopped her and told her I had already told someone earlier in the day that I did not want to do business with them and her call wasn’t needed. She then proceeded to tell me that wasn’t the reason for her call and that I would not be talking over her..... so I yield “screw you ——!” and hung up! What kind of company calls you to tell you you will not talk over them? I advised a few companies about to do business with them that they should be warned. How dare you call me back to tell me anything after I said I will not be using your business!They say “Toby left you a message” yet not a single voicemail or missed call?

Je
Review №65

I have no negative feedback to provide on this company! I was encredibly pleased with their customer service, super prompt and clean work! Their craftsmanship was outstanding and I will be utilizing again if ever needed.

Tr
Review №66

I wish I could give Gutters by Tk more than 5 stars!!I highly recommend this company. Jared gave me a reasonable estimate and Lisa the sales rep is the BEST she was very understanding and helpful. Not to mention the customer service here is on point

SE
Review №67

After a miss understanding they agreed to fix the issue.

Ti
Review №68

Highly recommended gutter company, their service was excellent. Very professional and reliable crew. Showed great time efficient in getting the job done. 5 STARS!

Da
Review №69

Their work crew just finished up my gutters today and they look amazing. Angel was the foreman for the crew today and they both did a fantastic job. They had such positive attitudes and were very personable which is a rarity in the service industry. I had a couple of questions regarding the installation and they were extremely knowledgeable and courteous in their responses. I sent a text to Ernesto the owner letting him know how impressed I was with the work and installation. My only issue was with Toby their sales guy who is really nice, but has terrible follow-up and not a good communicator at all. If you have questions call the office. Highly recommend this company worth every cent.

Gu
Review №70

Very efficient and amazing quality and work ethic! Very easy and honest interactions with the staff, Ive never had a bad experience with this company! Ernesto is great and extremely helpful!

Aj
Review №71

Excellent service and did an amazing job! Highly recommend this company. Beat all the competition around too with pricing. Very happy customers.

Bo
Review №72

The initial experience with TK in which my entire gutter system was replaced on a large house was satisfactory. However, after completion and payment, it was obvious that something was missing or wrong near my front door as water would cascade near the door even in light rain. It took a few months but it was finally fixed.

Pa
Review №73

Excellent work ethic! The whole crew was personable and did an awesome job! Highly recommend this company! They ROCK!

Jo
Review №74

Very polite and very professional installers . I always recommend Gutters By Tk to everyone that asked . You wont find a better company to install gutters then then . Ernesto has a very good crew behind him . Best prices I got. And the cleanest work Ive seen .....the crew that came, Nene and Rene are the best

Kr
Review №75

They came out several months ago. Drilled holes in the back of my house to attach downspout, but then decided to attach the downspout on another wall of the house and left the holes exposed to weather, and insects. Called several times and was told they would come out and fix the issue. No one has called or came out to fix the issue. I tried calling back and got the answering service. Left a message and 3 weeks later still no contact. Very dissatisfied with the customer service. Seems once they got my money, I dont matter.

An
Review №76

Left messages regarding cleaning the gutters...no response. Very unprofessional

Je
Review №77

Company was recommended by a family friend and I was more than pleased with the quality of work and professionalism. I would recommend to anyone.

Da
Review №78

I had new gutters installed. The installers removed my old ones and installed new ones in about 3 hrs. I have a large house. The price was very reasonable. The crew was great.

JA
Review №79

Workmen ship and quality was very excellent were very happy with the job they did, and we would highly recommend them . the coast was very fair again we are very pleased with the workmen ship

Go
Review №80

This company is the best, honest people who care about their customers and produce great quality workHighly recommended

Ni
Review №81

When the roof got done we needed gutters. Gutters by TK was outstanding. I could not have asked for a better company.

Je
Review №82

We were in need of some repairs and saw TK gutters at the neighbors house and asked if they could help us out and they were more than happy to oblige in getting us back up and running. Thank You so much!

An
Review №83

The work was good. One call out. If you can, make sure you check all workmanship. If you have a problem after they are done it is a hard process to get them back out to fix it.

Pa
Review №84

The installation team drilled holes in the side of my house where they were going to put a downspout. They decided to put the downspout in a different location. They left the holes in the side of my house and didnt even say anything to me about it. My wife spoke to the main office and they said they would take care of it. Its been 4 months and the holes are still in the side of my house. My wife and I have tried to call several times and the receptionist says they will let the crew know and someone will get back to me. I will be filing a complaint with the better business bureau.

Ka
Review №85

Great company. Hard working and very professional. Love the new gutters!

J
Review №86

We are a return customer and could not be any happier with the service and price. Excellent workmanship!!!! Thanks Toby!!!!

Er
Review №87

This is my second house Ive had gutters by Tk install gutters on my home. They were quick and did a great job! I will recommend them to my friends and family!👍

ja
Review №88

They did a fantastic job. Very reasonable. Highly recommend

Sa
Review №89

TK GUTTERS WERE REFERRED TO ME BY THE ROOFING COMPANY. I FOUND ERNESTO TO BE PROFESSIONAL AND THE WORK WAS DONE ON TIME AND QUICKLY.

Ro
Review №90

I called made an appointment, Toby was on time and worked up two different estimates for me. I would definitely recommend them to anybody that is looking for gutters.

El
Review №91

I love my new gutters! I never realized how much we needed them until after they were installed :) . Thanks!!

Jo
Review №92

TK Gutters did an outstanding job on our house in Jupiter. Ernesto is an extremely personal guy who knew the best possible scenario for our house as well as being very down to earth guy. His two installers did a fantastic job setting our gutters which now all the rain water gets directed via gutter versus flooding all the planting beds. I highly recommend Gutters by TK for the price and customer service!!!Joe Mastracchio/Jupiter, FL

Ma
Review №93

I left several messages to schedule an appointment and never once received a phone call back. Very bad business practices.

Fr
Review №94

Fair price, showed up as scheduled, gutters look great!

Da
Review №95

Gutters by TK does really good work and ended up being less money then I thought I would pay. They have my vote!

Br
Review №96

Very pleased looks great would highly recommend

Sa
Review №97

Im a local Aluminum Contractor in Port St lucie, Im very pleased I hired Gutters by TK, Toby was a pleasure to work with, NO PRESSURE. The Installers were very courteous and professional. The job exceeded my expectations! I will continue to refer Gutters by TK to all my clients, or anyone I know who needs gutters. Thanks again for a great job!

Bi
Review №98

Called them they never called me back I guess theyre too busy for my businessI apologize he did leave an estimate but too bad it was under the welcome mat and noone knew it was therePlease ring the bell

Su
Review №99

There is a saying in business that you are only as good as your last job...well for us it was an EPIC FAIL! We have used them twice before and all seem ok but this last time was unprofessional and disgraceful how they handled us. We needed repairs done to our gutter due to a tree service damaging the gutters. I wanted to use the same company as before so Toby came out on April 27th, a week after I contacted him on April 20th, and gave an estimate. He seemed annoyed but maybe he was having a bad day. We knew they had a minimum of $400 so we were willing to accept that. He gave me a hard time about taking the gutter shield off yet that was going to be an extra $100 charge AND they werent putting them back on! (I found a guy who would for $50.) He said 2 -3 wks out... seemed excessive for a repair but ok they may be busy and weather dependent, etc. We are business owners so we went with the flow as we have used them before. Two weeks later I contacted Toby and he chided me over the phone why I was inquiring about job, the office will call you. I explained that the tree guy was waiting as are we to finish the job and the shield guy is waiting on the gutters. He was short with me saying he is the estimator and not the scheduler and I should just wait. I mentioned I will call the office then and he was rude and said that is NOT necessary. Well, as customers we deserve communications and know where we are on the schedule so I called the office with my husbands urging. Nothing it went to voicemail. Waited a few more days, my husband calls and speaks to Lisa who supposedly spoke to the schedule person and said next week on Thursday afternoon they are in your area doing a job that morning. Fair enough we have a date and time. Thursday I am home waiting and NO ONE shows up! I call a few times during the afternoon but it went to voicemail again. Finally around 3pm Lisa answered and said let me call the crew chief (whoever was in charge) and Ill call you back. AN hour goes by nothing from her so around 4pm, I call her back she claimed that she was just going to call me. INTERESTING but she didnt call I called her. Supposedly, this crew guy FORGOT about us and took on more of a job at his present job site. OK, I was disappointed and annoyed BUT Lisa apologized and INSISTED and PROMISED they will be out on Friday between 10 -2 the next day since they are around the corner from you. She said call me in the morning if you like to confirm. I said no that is not necessary just show up and repair this simple job as its been 3weeks since the estimate. Guess what 1pm NO gutter guys so I call Lisa voicemail left a msg. Called a few more times didnt leave a msg by 2pm it is obvious that they were not coming and she is avoiding my calls. I call one more time that day at 2:30 with a stern incredulous message that they blew me off again. I wasted two days of my life waiting for them. Disrespectful and Unprofessional with total lack of communications from them towards a repeat customer. If we acted like this in our business, we would lose accounts. Well they lost ours. I called another company at 2:45 spoke to the sales guy. The estimator called me within 30 minutes gave me an estimate said they will be there on SATURDAY at 8:30am (no extra charge) PLUS they will remove and re-install the gutter shields for $40 more so our total bill was $300 with Palm Beach Gutter! PALM BEACH GUTTER DID THE JOB WITHIN 24HRS FROM MY INITIAL CONTACT WHAT TK GUTTER COULDNT DO IN ALMOST A MONTH!!!! If the job was too small, HONESTY would of been the best policy instead they made us feel like we were an annoyance so they lost a customer. I called back on Saturday and of course it went to voicemail, I gave them a piece of my mind and informed them their services were no longer needed. DO NOT USE TK GUTTERS ESPECIALLY FOR A SMALL JOB! USE ANOTHER COMPANY OR TRY PALM BEACH GUTTERS THEY ANSWERED THE PHONE, SHOWED UP ON A SATURDAY AND COMPLETED THE JOB WITHIN 24HRS!!!!

an
Review №100

Quick service, quality work, and a great price. Very friendly staff.

Information
33 Photos
100 Comments
4.3 Rating
  • Address:50 NE Dixie Hwy, Stuart, FL 34994, United States
  • Site:https://tkgutters.com/
  • Phone:+1 772-692-9727
Categories
  • Gutter cleaning service
Working hours
  • Monday:8am–5pm
  • Tuesday:9am–2pm
  • Wednesday:Closed
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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