Very professional and helpful. The contracts were explained in detail and everything was done as discussed. A personal interest was taken by all, the attention to detail made for a beautiful service. I highly recommend Aycock Funeral Home and Fernhill Memorial Gardens. A special thank you to Glenn Dewitt, Ginger, Robert and Todd.
Aycock, Eric, Ginger provided exceptional end to end respect, dignity and attention to detail. None better.No pressure. Highly recommended.
I had a late miscarriage this week and lost my baby at 14 weeks. The hospital I was at provided me with a list of pre-selected funeral homes to assist with cremation. I called and was heart broken by the false information provided to me and the lack of care. Aycock in Stuart told me we would have to have a death certificate and physician sign off. We were informed that it would “probably take 2-3 weeks before cremation”. They then told me there would also be a fee ( I dont care about price, but later find out most funeral homes cremate babies under 20 weeks for free) but then they asked what our plans where with the ashes and we when we said to place them in a keepsake container/urn we were told that there wont be any remains left really so no need to get an urn; it will just be an empty container then they told us are you aware that the hospital does this for free? We called the hospital back and told them all of this and the nurses were shocked, upset for us and said all of this information is not true. The hospital also does NOT do cremations. They provided us with another funeral home and when we called we were again that the information given to us by Aycock was absolutely false and that in the state of Florida a baby under 20 weeks only needs a sign off for cremation (NO death certificate or physician sign off). They then told us there would be no fee and that the urn would be at cost. We were also informed by the new funeral home that there absolutely will be remains and that we will pick out an urn when we meet. We called aycock back to inform them that we will be transferring our child to a new funeral home and the person we worked with got flustered and asked us twice “well what are they going to do for you that I couldn’t?”. This isn’t a business deal, you’re not selling me a car...this is my baby... my first baby I lost. I informed him of all the incorrect information he provided us for the purpose of hopefully him not doing this to another family in the future but I told him that this experience has already been traumatic enough and I need to do what’s best for my family so we are moving our child.I am so sad and hurt. I hope they communicate with the local hospitals and check their state laws again to clear this up for future families.
Absolutely wonderful and caring staff with no pressure to purchase unwanted items relating to the arrangements. Everyone we met with was very knowledgeable and professional and the experience was way beyond easy during this difficult time.
Very professional and understanding staff. Details were explained and handled in short time.
The guy working there is TOTALLY unprofessional . Was sitting with my deceased mom when he opened the door and said, OK, You been here long enough its time to go The girls working there were excellent . The guy was ( edit )
Excellent and sympathetic staff. Aycock exceeded all of our expectations, making a celebration of life joyful. In the difficult months during Covid-19, the staff led by Eric Varner went over and above to help with smooth transition. Thanks to Eric, Nancy, and everyone. Highly recommend Aycock.
I was so concerned with all that had to be considered, I have toadmit experiencing much anxiety regarding my final plans.However, within an hour with Debra, all of my fears wereallayed .. I appreciate the great service you offered and nowquite comfortable that my future will be in good hands.Thanks to everyone involved...........C.David
I am responding for my family on my experience with Aycock. Greeted pleasantly by Robert Macchia on 10/28. He explained all of our options. I was expecting an email confirmation after we met but i did not receive one. Other than that we were pleased with your services. Bonnie Clark
Was very kind and considerate and spent a lot of time with us
I cannot thank Eric Varner and the staff at Aycock enough for making my daughter and I feel so comfortable. Eric was so helpful and knowledgeable and explained all our options and help us in making our decisions. My daughter was in contact with Ginger and raved about her competency Thank you Aycock Funeral Home.
Glenn was very kind and answered all of my questions. Ginger in the office was great. Thank you!
I have been involved in helping my friends & family thru tough times when the unexpected happened. Everyone at Aycock Funeral Home has always been more than helpful & professional in all ways. They have gone out of their way to make mine & the families get through when times were difficult. Thank you for being there.
Wanted to make sure my wife & I had final plans, & travel return insurance. Met with Debra, & she was very thorough & got us a plan that made us happy! Thanks Debra!!
There is no way I can describe how much my husband and I appreciate the professionalism and empathy of the staff at Aycock. Laura went above and beyond to take care of my family during a very difficult time. Thank you so much to Laura and her co-workers for all that they have done.
Glen made everything as easy as possible at a difficult time. Everyone was very kind and efficient.
Debra Ames and the entire staff at Aycock Funeral Home are AMAZING! Especially Debra Ames. She helped to honor my mothers last wishes and have a memorial bench made and placed. What a great memorial for my mother. Debra was so compassionate and professional. Aycocks staff helped my wife and family with all of the arrangements needed when her mother passed. I highly recommend this company.
I wish that I experienced the same thing that the other people did when they gave 5 stars. Unfortunately, I dealt with Herbie (female), and was left with the impression of disorganization and no major concern for our family during the grieving process. No one should have to call a physician 6 times, the medical examiner 5 times and the funeral home various times because the family has to do all the follow-up to get a death certificate form signed by a practitioner. I assumed that Aycock and its employees would be there for us. Instead we did all the work.We were asked to provide documents that were collected already by another employee. Personal information was released to another party without proof that the party was who they stated they were. I am very disappointed. My family always used Young & Prill which was bought by Aycock. Too bad. We will be finding someone else to use from now on.
I wanted to thank both Neal and Laura at Aycock for handling every aspect of my mothers funeral last year. The entire staff were all very professional, kind and compassionate. The funeral truly was a Celebration of Life for my mother. Thank you! Dr. Diane Romeo
Glenn, the funeral home director along with the staff of Aycock Funeral Home were very compassionate and caring. Though I dont live locally; they made it easy for me to finalize arrangements for my aunt.
Debbie our sales associate was great! Very friendly, knowleadgeable, offered alternatives, and was not pushy. Feel very good about decisions made.. Thank you!
A stressful time of pre-planning was handled with patience and grace by Robert at Aycock Stuart Florida
Very rude during a very difficult situation. You wont get any emapthy there. I didnt have any rights as a daughter, yet they needed me to sign a crematory order, after being eliminated from a will. No empathy at all and I was trated as if I was a child.
Debra Ames and the staff were very caring and professional. Thank you!
Very professional and compassionate staff. I have referred some clients to this company, and they have all been happy and satisfied. I highly recommend!
Very nice people, helped us through a hard time.
Very professional, answered all my questions and made the decisions much easier
Pleasant, thoughtful, sensitive, thorough. A 10 for all concerned.
Great people compassionate and accommodating