I had my ex-husband talk to the service writer to set appointment. They said it would take two whole days. He took it to Audi on Thursday afternoon to be able to work on it then & Friday & Monday. My ex heard the mechanic was out Monday. I was going to leave it Tuesday to be worked on. There was some problem the mechanic couldnt get to it that day also. Come to find out, the shop had never taken it in or had even started working on it Thursday as promised. So, my car sat there from Thursday to Tuesday afternoon & I hadnt been informed of anything! My ex called the service writer and told him to forget it and to have it ready for him to take me there to get my car. There was no communication, just excuses and actually no ligitament answers from them why it never got fixed! I was without a car for six days with no explanation or apologies from the service writer or the shop Manager! I wouldnt take my car there if I didnt have to. Since they are the only German car dealership in Stuart with the German parts, you dont have a choice but to take your car to Audi. I have checked all over Stuart for a car dealership that would or could work on the car, but because they dont carry the parts and dont have the special tools to work on German cars, they cant. Its been a constant money pit since I bought it three years ago and its been one major problem after another and cost a fortune! I would never buy an Audi ever again and have been trying to sell mine since I bought it. This is the worst treatment Ive ever had from a car dealership and I expect an explanation and apology from Management.
Everything was great. The gentlemen who came to get the car was awesome and the entire process was smooth. They picked the car up from myHome on a Monday and dropped it off at my office on a Tuesday. My only little complaint was my sq5 did come back with low fuel.
From entering Audi Stuart to leaving after the service was performed, everything was beyond expectations. Andrew was excellent to deal with and went above and beyond to make sure all was taken care of. I have dealt with many dealerships and services, but Audi Stuart and Andrew made the experience an exceptionally positive one. I truly dont think anything else could have been improved upon. I will go out of my way in the future to make it to Audi Stuart. Audi Stuart - people like Andrew make happy and repeat customers. Thank you Andrew for everything.
Andy and his crew always do a phenomenal job! Cant recommend them enough!
Spectacular service was provided by Kristine and the entire staff at Audi Stuart from ease of making appointment on short notice to completion of repairs and maintenance. Audi makes an exceptional vehicle. I expected exceptional service but the service exceeded my high expectations. Thanks, Kristine, and all the others who helped us out.
Andy was very nice, professional and went above and beyond. I had an issue with my tire warranty from the Audi dealership in Orlando and Andy spent hours on the phone getting it resolved. Thank you!
Andy Mechmet is awesome! I went in for the 30K service check and received excellent service with a smile. He is pleasant and professional plus really good at what he does. Ask for Andy!
You expect great service from an Audi dealer, and with Andy Mechmet, my service advisor at Audi Stuart, you get a cut above - an extraordinary customer experience. He is a great listener, outstanding diagnostician, expert on the entire Audi line of sophisticated cars, and knows how to set expectations designed around your time and schedules. Audi Stuart is a trusted dealership and a salute goes out to Andy Mechmet who makes it so extraordinary. Thank you, Andy -- Bravo!
Continued satisfaction with Audi of Stuart’s service center. We feel especially comfortable with Andy, our service writer. His knowledge and communication is outstanding. Working in concert with the technicians each recommendation for added service is well documented. There is no hard sale.
I used Audi Stuart service on 4/23 and was very pleased with the whole process. There was a system upgrade that was done as well as my oil change. A loaner car was provided.I usually go to Audi West Palm, but Stuart is closer. I will be using them from now on.
Service was exceptional! Professional staff eager to help. I could not be happier with the staff, the service or the work performed. Well done Audi of Stuart!
Easy schedulingNo problemsGood service
Good service. Good communication.
Very happy with the speed and service. 5 Stars!
Great service. Kristine Allyn is a great service advisor.
Good service. A little rushed to close on a car this past week. Would have preferred to have more hands on explanation of the car.
Very courteous staff from service writer to drivers. Always a great experience with service dept!
Not as good as usual, but discussed and resolved with client rep.
Probably the best service department I have ever visited. Very professional,attentive,and did not look at my unexpected visit as an interruption. Highly recommend audi of stuart
Over priced! A bunch of scam artists!
Service was great. Staff was very good.
Nice place. Wyatt was my service tech. Always professional and courteous.
Great service. Very friendly.
I went to Audi Stuart for tires rotation, but as soon as I left the Dealer, the tires censors activated for poor air pressure, it does mean the air pressure wasn’t check . Other than it, excellent attention
Quality work . Vehicle service completed before time promised.
Had a coolant leak addressed through warranty work.
Employees are very courteous and professional.
The Service department was a pleasure do deal with. They maintained great communication throughout the process. Was a pleasure.
Kristine Allyn was friendly and professional and I will continue to use her as my service rep..
Completed emission recall. Staff very professional and courtesy.
Great dealership and nice people. Even my wife likes the place!!!!
Purchased a new Audi A6 from Stuart Audi. The salesman, Victor Dunn, was a pleasure to deal with.
Master locking system was not working for passenger side front door.
Great experience !
There was a recall on my vehicle
Checked out the MMI Navigation System Maps
Recall taken care of.
Service was timely.
Great service awsum cars
Standard maintenance
Excellent
Audi of Stuart is awesome