NOT so Reliable! Back in mid-November I was calling local oil companies to schedule a tune-up for my oil burner. I contacted reliable oil, was transferred to the service department and was informed by the service scheduler that they were very busy and It would be towards the end of December that they would be able to come out. I was also provided an approximate cost. I accepted the time-frame and the approximate cost and requested that if they had any cancellations to please give me a call and I could even leave work to let them in to perform the tune-up. I provided my contact information and patently waited for a call for the service appointment. As the end of December was approaching, I called them and was told by the service scheduler that they could NOT perform the service I had scheduled and that the service manager has stopped taking service appointments. I urged the fact that I had called well over a month ago and had been told I would be scheduled. I was told that there was nothing that she could do. I asked to speak with the service manager, he was not in the office and I was told he would be back in the next day. I asked for his name so I could contact him the next day and I was told that I would NOT be provided a name and when I called back in that she would transfer me to him. I called the next day and when asking for the service manager was given two names (by the receptionist) they were both out, I picked one and was transferred to his voicemail. I left a voicemail pertaining to the situation and my dissatisfaction and requested a call back. I have yet to hear back and when I called again the following week, he was again out of the office. Now in the dead of the winter I have to try and find a service company that will come out. The common courtesy of a call from “reliable” to say that I was taken off their schedule should have been the first to help remedy this situation. The second would be the ability to fit me in to their schedule. And at least the decency of a call back from the service “MANAGER” would be expected. To anyone who uses or thinks about using “reliable” oil, I would strongly recommend not to RELY on THEM!

Quality, great service. Really good people to deal with and most importantly timely.

WONDERFUL TO DEAL WITH RELIABLE OIL. THIS 4TH GENERATION FAMILY OWNED BUSINESS IS TERRIFIC. THEY CARE. THE EMPLOYEES ARE THE SAME FROM YEAR TO YEAR SO THEY KNOW THEIR CUSTOMERS AND THEIR HOMESWORKERS LIKE MARIO AND DAVID KNOW WHAT THEYRE DOINGAND DO IT WELL AND EFFICIENTLY AND ARE ALWAYS PLEASANTTHANK YOU, RELIABLE.

Need to give priority to special circumstances. Deliveries should always be same day in emergency situations.

Good service, good follow-up and local.