We ordered 160 balloons for a private event two months early and paid in full then. Event started...no balloons! Why? They forgot. The party had started and they were running balloons over. Absolutely ridiculous. No apologies, no nothing. Hard pass on this place. Go to Party City instead.

If you want to go to a party store where people are super helpful, go here! Serious customer service. Great store. Well organized. Ive not had such a good experience at a party store before. And I have little kids, so I have tried many stores!

It is a nice place with lots of things just not enough 1 for birthday candles

Store was stocked with the regular party supplies and also Halloween.

Atrocious customer service. I came in on New Year’s Eve to pick up two balloons so I completely understand that the staff is most likely overwhelmed with work and there will be a long wait. However, I was shocked to see the lack of professionalism and care for customers that the staff had as we all waited. After waiting for 15 minutes (as I was understandably told to do) I came in to ask for an update on the status of my balloons. When I asked the young lady for an estimate she simply stated that she didn’t know who was working on it and walked away from me. Even after I told her all the details she needed she completely dismissed me and it was evident that our order was set aside to be forgotten. Would not recommend this location at all.

DONOT take balloons to these folk to inflate. The WORSE experience. I went into the Springfield location with the intentions to purchase a Helium Tank, but was told by a Sales Representative that they will blow up balloons for me. I was instructed to bring in merchandise, once Ready to place orders. Next day i returned. Transaction was handle at the register. Gave then 24 Latex Balloons 6 Aluminum Balloond. Told I had to pay before order filled. Paid $38.50 for just air. Picked up as promised. Three missing. I had to count them inorder to find out. I told than when you bring in your own balloons we are not responsible if one pop. This information is not displayed. Decorated the venue with balloons. We when returned a few hours later ALL latex balloons flat.. Call the store we are told the balloons only last for 12 hours. Something that was never mentioned. I insist on speaking to ihigher up. I was given contact information of owner who I spent 30 minutes on the phone with trying to get a solution. Here what was given. I can bring back the balloons that was previous blown up they will try and reinflate. If they pop they will not be responsible. I contacted Party City up the street from Party Depot, explained situation. I was greeting with a very calming. Pleasant professional voice. That made it all better. 24 helium filled balloons for half the price for helium alone #20.97 with taxes and they filled the order in 20 mins. Thank you Party City for saving the day. You will always be my go to.

They have lots of decoration options and the employees are really kind and helpful!

POOR POOR POOR CUSTOMER SERVICE! I would even give a star but I have to leave a 1 star to even give a review. I rented a 300 ft.³ helium tank online. When I arrived at the store I was told I cannot pick up the helium tank because there was no pick up location on my order online. Told the assistant manager that I ordered online and I already had paid for the tank. The manager simply told me I can’t help you with that you have to take that up with somebody else and WALKED AWAY FROM ME. I talk to THREE managers, manager of the store, assistant manager and The manager/owner Manny. Owner/manager Canceled my order for the online, and the plan was to order in store pick up. I was charged twice when I was told my online order was canceled.

They are the worst in customer service. The associates are all depressed and upset. They don’t even smile. Please change the attitude. You just lost one customer that will never come back 😓😑

Right on time for holidays....Party Depot is always our favorites. I got easily what I wanted...all the time auxiliary items are abundantly found and you pick them at ease.

Ok service ok variety mmm a little overpriced...

Had a good selection of party stuffs

Awful! The store has potential but will not go anywhere with the ineptitude of their staff members. I hope they realize it soon so they can stop loosing customers. I rather order or buy from them but not even worth loosing my time again.

A great selection of so many things for celebrations and parties! The employees were kind and helpful. The only downside is its a bit disorganized. I had to ask to find a few basic things and it turns out that party hats, for example, are located in more than a few locations in the store.

My company was participating in a community event and we discovered that we needed balloons to hand out to children at the last minute. We went to the store and the staff were extremely helpful. We need it somewhere between 50 and 60 balloons and they were able to accommodate us in a very quick manner. We had a great experience and we will definitely be back!

Great service!! Very fast and helpful!

A wide selection of around the year party supplies for birthdays, weddings, or formals. They do a great job categorizing the party items by theme. They are a go to for lowest brick and mortar prices, always! There Halloween selection wraps all the way around the store.

Employees look very unhappy and unfriendly. They kept popping balloons while I was waiting and they over inflated mine too. Two popped as soon as I got to my vehicle.

Always go here for birthday supplies and Halloween stuff. They always have a good selection.

Love it!! Gotta have it. Cant live without it.

The only place in town that had metal lids for the half pan serving pans!!The manager even called another store, because I bought every lid that they had, as. I was cooking for my girlfriends father celebration of life! So used up the 30 lids!! Lots of roast beef, roast turkey, ham! Plus all the other goodies for the celebration!!

I live walking distance to this place, and have visited fairly regularly to get fun supplies for parties I have thrown for over 4 years now. They have a great selection of supplies and decor, and the store is usually tidy and in good order when I am there. The staff have never been anything but helpful and courteous when I have asked where things might be in the store.

Great Halloween gowns, toys, candy, party selection all under one roof. Good prices. Some product prices are not labeled though.

Best place to order helium balloons, excellent service and fast

Great place to buy birthday party items. They have cards, banners, and lots of items with 40, 50, 60, and 70th birthday on them.

Excellent. Ive made some new friends (employees) over there. We have been friends for a very long time. Im so glad they came over to my house for my 38th Birthday last year. Most of them moved on. I bump into them and socialize. I plan on helping them out in the future. I also wanted to take them out, when ever they had some free time. Its a great store. Got to buy some souvenirs for my bowling bag equipment. One of their employees in the past went to my school over at NOVA.

This is the third time Ive gotten balloons here and theyve been done incorrectly! This time I asked for over 50 balloons with SILVER RIBBON for a sweet sixteen. They wrote SILVER RIBBON ONLY in all caps on the receipt. Guess what the balloons came with? White. When I asked why this change, were they out? Etc. They said that sometimes silver looks like white. Um. No. Its definitely white. Their solution? Wait for them to replace all of the ribbon on 50 balloons. I dont have time for that! Who does? When I said that, in the snottieast tone I have EVER heard, the girl behind the counter goes, Im sorry. She didnt give us a discount, a coupon, nothing, FOR THEIR MISTAKE! This is the LAST time I go there. Their supply stinks, no prices are updated, most things arent labeled, its dirty and run down. Dont bother. Go somewhere else. Even giant gives me better service. AWFUL. STAY AWAY!

Super friendly staff and pointed me the right direction for what I was looking for.

Decent place, not well organized but good prices and a good selection.

Great store! They have everything you need! Friendly staff!!

Absolutely and completely no customer service. Some employees are absolutely and completely clueless about items that customers need. Very disappointing.They need a bigger space for those who use wheelchairs or scooters. Very disappointing.

Im a frequent customer because I buy supplies for church. This store is always well stocked with seasonal party supplies.

Go there every year for Halloween supplies great store.

Too expensive and the customer service not so good

Called to speak with manager/president Manuel Pereira in reference to an employment verification received for a resident. Manuel first lied and said he did not complete the form. After several questions and the threat of fraud Manuel finally stated that he signed the form. I then stated I would like to ask some questions in reference to the form and he hung up the phone. I called back to request his manager and was told he did not have one and again was hung up on. Thank you for the poor customer service from one business to another.

No the place to be... they only have one person working on that store and she seems unhappy about her job

Return policy for unpackaged item is terrible. They need to advise people when purchasing items like this

Great party supplies.

They got what you need and for reasonable price.

I always had a nice experience in this store and I been shopping a lot for bdays decorations and stuff but today I had the worst experience with a employee name Maria. I asked her if she have spongebob balloons because I wanted to order 20 of them for my nephews bday. She was like Whatever we have is on the wall I was like I am sure I can see you guys have balloons on the wall but you didnt answer my question then she ignored for like a minute and she was like its 078 number. I was like okay and then I asked do you have bigger size? Its way too small. In that mean time another customer walked in, she started talking to her like How can I help you mam I was like ARE YOU SERIOUS??? Then I walked away to the cashier and told her how rude your employee was. Im never coming to this store again. I didnt get to order 20 balloons and I decided not to order from them ever again!!! Thanks to Maria for putting their business down.

Large floor plan means you can almost always find what you need.

Good selection, good prices. Staff was friendly.

Made orders for balloons and other products for a birthday. Was very satisfied with their service.

Excellent Selection of Items and Friendly Staff

Awesome CUSTOMER SERVICE

Great customer service

Has what I need for decorations

Called to coordinate a delivery my company had for these guys, asking for a manager or owner and was told by a young male that nobody like that was available and got hung-up on. Very professional.

Everything you need.

Long s take