Every trucker has a different experience. mine was excellent.May be, because it was the start of the day. my appointment was at 6am. i arrived there at 3:50am. just went to security to ask what time they start.He asked me to bring paperwork so that he could check me in.which was absolutely unexpected for me. they start at 5am. 5:10 got the door actually i was the first one to go in. Technically, there is no night parking but i believe it is up to the guard if he allows you or dont. when i got there, already there was a truck, sleeping there on the pavement whereduring day we make a line.it means that purely it is up to the security guard. No need to say about Capstone. we all know how they work. enough room for back up. new facility. due to covid no use of inside washroom is available. only outside. I would like to appreciate the security guy for his kind gesture.

Can only arrive 1hr before appointment and NO OVERNIGHT PARKING. Park where the curve begins and or guard will make you back up THEN walk paperwork up to guard. It took them 3hrs to unload me. They called me when done and paperwork was in the back of trailer 🇭🇳👍🏽😎👍🏽🇭🇳

Got here at midnight for a 0800 apt. Told me to come back at 0700. Come back at 0645 and walk to the gaurd shack from the back of the line about 10 trucks long. They check me in and say theyll call me when they have a dock. They called me with a dock at 1120. Done unloading at 1220. Its now 1300 and still waiting on paperwork. Trash place

It has already been more than 6 hoursThis is an awful place to get unloaded. One of those places you come to, sleepy, get plenty of sleep, and they still aren’t done unloading you. Make sure you have plenty of time and patience on your hands because your reload will surely get cancelled 😡

Been here for 6 hours already. Took 3 hours to get checked in and another 3 to unload yet still waiting for paperwork and green light. So ridiculous, if there were 4 people unloading my truck it shouldn’t take more than 10 minutes. I recommend have a lot of time and patience when you come here.

Another food warehouse that has no respect for drivers time an hour past appt. Just getting into door 2hrs plus getting unloaded beyond that and only bathroom is port-a-potty with no hand wash set-up... Capstone overcharging lumper service... Sad what things are devolving into...

Very slow process, have you sit outside of gate for door for awhile then take their sweet time unloading. Only had 11 pallets of boxed drinks, took them over 4 hours to unload me, pallets weren’t any higher then waist

Pull into the 1st drive and hug the driveway to the left. Take paperwork up to guard shack and check in. They will call you and let you know what door to drive to, I was an hour early and sate for about 45 min before being Assighned a dock for unloading. Trailer tandems have to be slid to the rear of trailer prior to driving in.You drive in take paperwork and brake seal, place all items in back of trailer prior to docking. Cap stone is the lumper, and they are sooooo slow, over 5 hrs to unload. Once unloaded they will send you a text message to pay lumper.Not sure about restrooms could not find one. Again take a snack because you will be here a while, slow like a snail 🐌 crossing the Antarctic

This place is a joke unloading! Done unloaded & set 1 hour just to get paperwork back to be able to leave. Noticed they were done unloading. No green light. Went to office they said we text you. Never did. Then waited another 1/2 hour to be able to leave. Total of 3 hours!

Only 3 Pallets to Unload. Appointment @ 11 am. Check-In at 9:45 am. Had to wait for 4 hrs to get the dock.No overnight parking.You have to pay Lumper fee 79$ USDLeft the place at 4 pm

Showed up on 12 th . As scheduled by broker .Warehouse system said I was actually scheduled for the 14th .I’ll blame Coyote logistics for that, Anyhow after 2 days of layover .I showed up an hour earlier than “scheduled”Parked outside guard shack, walk paperwork in .Checked in .Got me in ASAP, unloaded in an hour and a half .Capstone lumper fees paid over the phone .

Hey don’t come here they r so slow

Very unprofessional when it comes to receiving! You make an appointment for no reason. You get there early you’ll wait even longer. Don’t ask for a completion time because you’ll be shunned like a dog!

The worst and I get to Houston Monday. oh joy going make more on detention time. Then miles

I was close to cancel this load after I read the comments but when I came in I guess they cleaned up their acts, my appointment was at 10:00 checked in at 8:00 and get a door at 9:00 so far so go and it’s seems I will be done fairly on time, will update if otherwise

This place 100% will go out since no one will bring any freight to them.Receiving Manager Derek is an garbage person - no information could be given about unload time, no information what is happening. The guy just sits there and pretends a god.Fellow drivers, if you respect yourself, dont go here.Situation - Checked in 10.30AMAppointment 11.00AMDock 13.00Unloaded 17.00Paperwork is still not in hand at 17.46.Guys, avoid IT FOR ANY COST!

Worse place to deliver to they take forever to get you in a door forever to unload you and then 2 hrs to get you paperwork...

I recommend you all drivers avoid this place for delivery!!! Nope not a place for delivery!!!

Pack a lunch and plan on staying for 3-6 hours each visit! Capstone is great but can only do so much and prepare to walk a stretch to the guardshack to check in !!!!!

Arrived 45 min before appointment at 7am and still in door after 1200 noon. After paying $300+ lumper to crapstone 2 hours earlier. Count your freight on your own time. Refuse freight to this DC.

4 hours to door and not start unloading yet. 16 pallets not able to pull out. I make a note not to come here no more.

My app 3/8 was a busy day : 1300, at gate 1220, call for door 1358, send capstone text 1419, unloading complete 1522, call from gate to good to go 1552, total spend my time in this facility mclane just 03h 40min in a busy day so good 👍 thank you mclane🙏 👍👏

Bad Place like every mclane takes for ever to unload your truck, after you paid the Lumper they put product back to your Truck saying that is outdated or Over, also leaving you garbage on your trailer for you to deal with rejections and Garbage, this is typical from any Mclane warehouse, I totally dont recommend this palce.

Extremely slow as hell. Get here early. Long lines start at 9am. Receiving hours are from 5am - 1pm. Walk your paperwork to the guard to check in. I got here at 9am and they didnt start unloading me still 3:15pm. Lumper surcharge fee applies if your paying by Check and not cash. Not sure if they allow overnight parking on property but I guess you can park on the road that leads to the guard house. O yeah make sure you have food on your truck. Nothing near by to eat.

Don’t come here worst place crazy people are here it is my first to come here and I will not come again here

They don’t care about your time at all. Terrible. The McLane at Jean st is a thousand times better.

Arrived 40 minutes early, almost 6 hours to unload and then had to pay almost $400 for Lumper. I will never go back.......

Avoid this place terrible lazy workers lumper text me 2 hours ago its done i paid lumper and still on the dock 0 stars

I have delivered 3 plates of beverages it took 4 hours they charged lumber fees $98.00 dollars these facility you may try to avoid if you could.they suppose to change their behaviour.guardhouse people are good.

Check in at 2.30am they told me that I cant wait parking on the street its too early i need to leave and come back at 5am i ask security guard if i can park on the street he called his supervisor women pick up and he had her on speaker she asked it is that roadtex driver with russian accent he responded yes then she said he needs to leave and come back at 5 am but after i leave other driver shows up American with no accent they let him parked on the street without sending him away Im American to but if you have accent you going to be discriminate against in this company

Company rescheduled appointment due to weather delays, didnt make any difference sat from 11 am until 2:45 pm just to get assigned a door. Then from 2:45 to 5:17 pm and still waiting, paid them a $400 lumper fee for them to jerk me around! Horrible place avoid if at all possible

Very unprofessional when it come to receiving, Garbage place,only 3 pallets to unload my appointment 9:30am check in 8:45 am had to wait for 4 hours for paperwork don’t come back here

0600 appointment time, 7+ hours later and just got a dock assignment. What a joke of a place!!

This place is garbage. You are expected to be here per appointment but on their end they will line you up at the entrance and call you when they’re ready. Normally you’ll pull into a shippers property and pull up to the guard shack to check in unless there’s a sign that says otherwise. Here they expect you to somehow know that they want trucks to line up in the driveway and then walk to the guard shack. It doesn’t take much to know why, they simply do not have the skills to operate on schedule. There is no onsite parking here, you will be held hostage here for many hours and then rushed off the property when they finally decide to finish. There is a lumper payment required for this garbage service and they are expensive too. If your going to pay out of pocket and then get reimbursed, make sure to bring around $350. Clearly this is common practice here, just look at the other reviews. You might ask how can companies like this stay operational with such horrible treatment? It’s through deception. When booking loads you only see the the city and state of the pickup/delivery. Brokers need to hide this information because a simple google search prior to booking the load would expose dead beat shippers like this and it would allow carriers to avoid this scam. And it is a scam as carries are not a part of the loading and unloading process therefore keeping a truck around for many hours while they count the load is a complete waste of time for the carrier. The shipper is required to put a seal on the trailer, the receiver is required to verify the seal is in tact. Whatever is over or short is due to the shipper over or under loading, again, not the concern of the carrier to wait around and see if this was done properly. The national average rate for Van right now is $1.87, it is not profitable for carriers to spend a day of driving plus another day of unloading on 1 load. They are deadbeats over here, yes the are because they will take their time to do whatever they have to do with as many trucks as they need, to move as much freight as they must in order to stay profitable while they do not care at all about what you need to do to stay profitable. This is in simple terms referred to as taking advantage of someone. It looks like many of us have been taken advantage of here but it won’t happen again, I’m going to remember this place and it will not get another shipment out of me.

3 hours from check-in to bills in hand to unload full truck. $180 lumper. All payment is electronic so no comchecks accepted. Also, no overnight parking. All staff were nice and professional.

1 star is to much unload slow will never be back again

This place is horrible to deliver. Ungodly wait times. Completely ridiculous

The security guys is nice but I think the company is not able to deal with i got here at 8:23am my appointment was at 9am I have done unloaded at 1:03pm 4 hours for unloading

This place is among the worst recievers in the country. Avoid this place!!! They are very disrespectful to drivers and you will lose time and money here.

8 hours to get unloaded by appt. show up 2 hours before appt. NEVER AGAIN ALL MCLAINES IN MY DO NOT WORK LIST FROM NOW ON!!!

Havent even got a dock yet and i can already tell this place is a nightmare. Heard they take forever to unload and there are over 10 trucks waiting past the gaurd shack, line stretches all the way out to the highway. There are no signs warning you but park at the end of the line dont pull up to the shack or the gaurd will have a hissy fit. Got confused there because most trucks had curtains pulled, thought they were here way early and sleeping. Arrived 30min prior to appointment time and waited for 2hr. Unloading also took 2hr, at least backing into dock was easy.

Bring Your Lunch.. Youll Be Awhile Unloading!!!!

This place is a joke, they charge you to unload and it takes anywhere from 4hrs or more to get you unloaded

I already waiting for unloading for 8 hours and still there ... Bad experience, stay away, period !!!

You want do restart this company perfect to you !!! Check in 6:45 am appointment 8.00am now is 1 Pm give me door. First and last time /-10 🌟/ empty 4 PM

In and out pretty quickly. Thank God! It was a good Monday way to start off the week. 👍🏼

I would give negative stars if that was possible. 9 AM appointment was here at 8 AM it’s 12:30 PM and I still do not have a door, for a whole six pallets.I think it is all Mclane locations, I’ve experienced this exact same thing in Colorado and many other states.Total disregard for appointments. Companies like this are part of the problem in the trucking industry that creates a domino effect on everyone else’s appointments and your other pick ups and deliveries.They are definitely on my blacklist of losers to never go to.Don’t arrive more than one hour early (appt is a joke anyway) park on the side walk up to the guard check and check in. Go back to truck go to sleep you’re going to be there a long time.

If theyre running behind... youre gonna wish you brought lunch. Its true most days

Arrived hour and half early they took me early and had me out in about 1 hour.Security was nice.Park in drive way and walk up.

I hate McClain’s. They are so anti trucker. I always lose money when I have to deliver one of their loads

Do not deliver to this place they have NO Respect for drivers. Appointments mean nothing you will be there all day. Very bad place to deliver.

I would have to give these guys 5 stars. I had a delivery for them and my appointment was at 5am. I had a full floor loaded trailer. I was empty at 8am and I would have to say not a bad job at all.

2h delivery. Not to bad, there is a lumper fee

Fast unloading 1 hour out gate

Cool place

This is probably one of the worst McLane in the Country. They are unbelievably slow. If you have an appointment expect to not get a door until 2 to 4 hours after your appointment time. Just 100% one of the worst

2.5 hours to unload 20 boxes. Shame Shame.

Took them 3 hours to unload 3 pallets and had almost a 100.00 lumper fee?!?! No overnight parking. Do not drive up to guard shack to check in. U had to pull in the drive way and walk up to guard shack. But backing into the docks are easy peasy. 2 star for the long wait for little pallets and crazy lumper fee

Suprisingly fast for capstone. 9 am appointment checked in 830 out by 930. Only cost $74.00 to unload and break down a full load of bottled water.

Guard very cool..once u hit the dock they take care of business..

Capstone is slow they should not take 5 hours to unload a truck they need to hire more help or better help. This will make me late for my pick up.

If offered a load to this facility, DONT ACCEPT!!!! ZERO RESPECT FOR DRIVERS TIME . SHOULD HAVE LEARNED THAT THE FIRST TIME.. HORRIBLE!!!!!

To all first time Delivering too this location. Park and walk to guard Shack to check in. Wait for phone call... NO overnight parking. Standard-Times on unloading 2 to 3 hrs. On me... yes there is Lumber, your favorite Lumber Company Capstone.. receiving office at door 31.

Charged 335 dollars to unload 15 pallets and took over 7 hours to get it done. Mc lane is always terrible to deal with. I will never deliver here again.

Damaged my trailer they said didnt do nothing rude capstone manager

Great people ! We got empty right away !!! The ya allowed us to check in before the appointment time.

ALL MY DRIVER FELLOWS PLEASE PLEASE JUST AVOID THIS PLACE AT ANY COST!!IF YOU DO END UP IN THIS DUMP JUST START YOUR 10 HOUR SLEEP CLOCK!!THEY DO REQUIRE APPOINTMENTS BUT IT DOESN’T REALLY MATTER IF YOU ARE ON TIME OR LATE ONCE YOU ARE HERE SINCE THEY ARE GOING TO TAKE ATLEAST 8 TO 10 HOURS TO UNLOAD!!THEY DON’T EVEN DESERVE 1 STAR.TO BAD GOOGLE DOESN’T LET YOU GIVE NEGATIVE STAR RATING!! FIRST & LAST TIME HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dont come here!!!!!!! 6 Hours waiting for the dock!!!

Horrible horrible horribleAvoid this placeIf your broker offer this place to deliver to just take a huge passThey are super duper slowOver 5 hours for 6 palletsCan’t wait to see what capstone expects for a lumper feeI could have done this in a 1/3 of the time myselfThis is the kind of place that the government should fine for holding up commerce

You could be more Driver friendly Folks. Drivers DO NOT know they are to park and walk their paperwork to the guard shack. Would be helpful if you had it posted at the entrance----

Garbage place they didnt care you just they say we willcall you.

People are friendly and actually pretty on top of it today ..only there about 3.5 hours which is really good

12pm appointment, checked in at 11 am, backed right in.

I had no problem. Simple drop and and hook.

Showed up over an hour before appointment time...assigned door 2hours past...almost 4 hours in door...empty, but no action...I don’t like delivering to any McLane because they’re slow, because of Capstone...this dc is probably the worst yet...won’t be coming here again

Surprisingly fast unload for McLane:In and out in hour and twenty minutes.

Upper management of this place is horrible. They are so diconnected from what goes on in their facility. Can ask for better equipment in the cooler/freezer for months on end for no response and havent seen any bit of better equipment .If hired for cooler/freezer overnight be prepared to get destroyed by too much work not enough people and bad management .

I am going to remember this place not come again in future

Freindly staff all aver this facility from guard at the guard shack to the lumper helpful people love it staging area is in the driveway to the right and theres enough Stace for like 10 15 trucks give or take so please please come an hour before your appointment once you park walk up to the guard shack with your paperwork and sign in

Saturday appt at 1100. Arrived 0945, door at 1145, unloaded 1540! Gate person was friendly and helpful, BUT Capstone, as always, SLOW. Very few trucks delivering at the time, and looking in warehouse, not much going on! From my previous Mclane experience, this is about the best it gets.

Dont show up more than 1 hour of your appointment time to check-in, theres nowhere to park and they wont let you park in their property if you are more than an hour early.Smart wheel chocks onsite. Wheel chock must touch tandems for dock light to turn from green to red to be unloaded.Plenty of room to turn and back. Happy and respectful employees.

Good place to unload at friendly

This place is a joke. Wont be returning.

Appt 8amcheck in 7am out 8am

To dam slow

A load of candy took 6+ hours to unload. I realize thats a capstone job, but thats rediculace!!!! McClain needs to step in & get that fixed.This was all palletized. Not floor stacked.. no regard 4 peoples time.Im not coming backReceiving starts at 3am, but appt time is struct!

Worked here almost 5 years, worked every single weekend. Single dad never got to see my kids. Always at the mercy of the system so when it goes down prepare for a long night or day cause they wont let you leave. Poor poor leadership, very selfish looking out for their end of year bonus. The pay is great, but not worth it. High turnover rate....only positive aspect is the people you work with and the pay.

Horrible . Very slow and non efficient. They need to work on people skills and stop looking angry all the time. 0/10000

Delivered a load and was in and out in 2.5 hours. No complaints from me.

One of the better Mclanes. Dont show up more than 1 hour early for appointment. If there is a line at the gate dont assume its moving. Walk your paperwork to the guard shack. Easy docks.

Park in the road and walk to the guard shack. Appointments mean nothing. Guards are friendly. Lumpers are pretty good and are friendly too. Lots of room to back.

Horrible place to deliver to... would give them negative stars if I could. Arrived 30 minutes before my appointment time. Going on 6 hrs of being here.Very unprofessional and inconsiderate. Wont be back, I guarantee that.

The guard guy was friendly, got unloaded for 1.5 hour

I delivered here, I cant believe they charge you for lumping, and pellets

This Place is pathetic. Super, I Mean Super Slow. 1st and Last Time Here. Feel sorry for them. Straight up Trash!!!

Park truck in driveway and walk up to guard shack to check in. Appointment was 1pm, checked in at 11:30am, assigned dock at 12:30pm, unloaded and leaving at 2pm. Expect a lumper charge. All employees friendly to me.

4 1/2 hours later I’m rolling no biggie.

Lazy careless people work here. Looks like management dont care paying salary for doing nothing.If you want to loose your next appointment go to Mclane! Youll wait there for 6 or more hours to get unloaded even if there no trucks but you!!!

Appointment time end were slow unloading 😪

Guard Shack= nice people. But they dont hav much power. Very strict appointments. If u delay 30 min, u will be re-scheduled like after 4 or 5 days. Be carefull. Not Driver friendly.