Joe and his team really helped us out. My husband and I were on our way to vacation and just heard a noise in the engine. Got off the highway and found this place after several failed attempts else where. Joe and his team got us in and out with an alternator replacement in 1.5 hours. And we made it to our destination with no issues! Grateful to his team for their quick and quality work as well as the reasonable pricing! Would recommend to anyone- especially Springfeild residence!

The repairman put on the best brake pads and rotors. Its been 2 weeks. They are completely rusted really bad. How could they be the best. In my opinion. It sucks $700.00 JUST FOUND OUT I COULD HAVE GOTTEN THEM ANOTHER PLACE THAT THEY DONT RUST FIR 400.00 I GUESS WE ARE PAYING HIS RENT. SUCKS ALWAYS BEING TAKEN BY SOMEONE.

Good work. But pricey

Had a great experience today and fair pricing. I highly recommend going here. My new muffler sounds great. Thanks guys

Great service with integrity. Trust is important when seeking vehicle repairs and I am a loyal customer based on the service they provide me.

Great Service. Once my vehicle was looked at I got a call telling me what was wrong and how much the price of the parts/labor would cost. Most places dont take that extra moment to tell you before you rack up a bill you cant afford. I was blown away at such great service. I will return whenever Im in need of a car repair. Thoroughly satisfied customer!!

Real disrespectful, wanted to buy his scrap and in the middle of my sentence he closes the door on me. Really shows a lot on how unprofessional they are. Guys name was Jim I believe. Toodles

Tuffy has the best customer service in the Springfield area. They have earned my business over the years and go out of their way to insure my satisfaction every time I bring my vehicle in for service.

Same day service and came in UNDER the expected price.

I received great customer service here at Tuffy. They thoroughly inspected my a/c cooling system, and provided an accurate diagnosis, along with all of my repair options.

Joe is a great guy

Very professional and did not lie....cant complain.

Straight up honest place to get your mechanic work done. Estimates done quickly and not bad prices by market comparison

Theyre always fair and fast with their services..

The staff is awesome.

Thanks for servicing my AC. I was told by the dealership that I had a MAJOR leak and that it would cost me $1600 to fix. I was just going to suffer through the summer with no AC. A friend referred me to you guys and now I have AC and I paid no where near $1600. You guys are my new favorite people!

Outstanding! Car had noise and vibration issue. They checked underneath and found nothing. Two servicemen drove the car and suspected a bad bearing in front left wheel. Quoted price of a couple hundred and said it would take about 3 hours. Gave the OK and took a walk downtown. When I returned the serviceman said when he started to take the lug nuts off he discovered they were not on tight! He rotated the front tires and checked all lug nuts. Charge $30.00. They could have changed the bearing but chose honesty and integrity instead. They are now my go to mechanics. NOTE: We could not figure out how the lug nuts came loose. I had the tires rotated by another business about a year ago. If the lug nuts were not tightened then I would have had the problem sooner.

Ive been to this shop a couple of times and have always had a good experience. They provide friendly and quick service. I have never felt they were trying to take advantage of me. I would definitely recommend!

Ive been to these guys a few times very nice people and they know what they are doing they have never let me down so I completely trust them with my car and would refer anybody to them as well. Keep up the good work guys! One satisfied customer!

Every experience I have had at tuffy has been absolutely wonderful. I am always given recommendations on what exactly needs fixed, and the pricing is very reasonable. I am also able to get my vehicles into Tuffy much quicker than other shops. Everyone is very friendly, and i appreciate the time they take to explain my options and fix my cars correctly.

I always have a positive, professional experience. Ive never felt taken advantage of and have never been made to feel small due to my lack of car knowledge. Have been taking my car to this Tuffy for 3+ years. Good value. Always recommend.

These guys always do amazing work. They are fast, friendly, and affordable. Ive referred family and friends and they always tell me they were happy with Tuffy. Great guys

Always do wonderful service, give you a fair price, and tell if a problem come up or something else will need replaced. Joe is pretty nice and calm dude to work with, while Eric will tell you straight what your problem is and how to fix it. They even looked at my car when I thought emergency brake wasnt attached after a recent job and told me it needed new cable and that its not something ill need to drive the car. Recommend them both to my father and some of my friends and will continue to do so!

Excellent work, quick service. Told olny muffler needed, didnt try to sell more.

I have been doing business with them for many years, and they have always been very honest and done great work.To the person that said that they broke there bolts, if they broke, it because there was some defect and they wouldnt come out like they should have, and that does not make it their fault. It sounds to me like there is a lot more to the story they left out.As to the person complaining that work was done under their business name, how would they even know your business name unless you told it to them, or unless it was on your vehicle which would make it commercial. They wouldnt have put your other vehicles under the same name unless that was the information you gave them when you got the work done. Otherwise they would have had not way to know that you were associated with that business. A commercial vehicle is going to be used a lot more than a personal one, so its understandable that it would not have the same warranty.

Best in town

They do good work

Always great service and knowledgeable staff!! Wont go anywhere else for an oil change best price in town!

Joe Fazio is a good guy and will do what is needed to repair your car for a decent price.

They did diagnostic work on my air conditioning and brakes and did not recommend unnecessary repairs. They did not charge me for the stand-alone diagnostic work. I am impressed!

I own a business and had work done on it.When I took my personal truck in they put it under my business name (it was a new exhaust).I called them today to tell them the muffler was bad it had a lifetime warranty.They said it is a commercial truck and only has a year.I told them it is not commercial it is personal it even has personal tags on it. So they got all my vehicles even my wifes under my business.Nice way to get out of a warranty. Rip offs.

Its hard to find a good mechanic who has integrity. I was refered to them when my out of state trucks muffler came toppling down busting my brake line and at that point I had no choice but to bring the vehicle to someone else then my normal mechanic from Indiana. These guys have been nothing short of fantastic to both me and my family. Ive had 3 interactions with this location in total over the past year and all 3 interactions I was in a position to be screwed over, in all 3 of these interactions the staff remained honest with me and went the extra mile to not only help me out of the jams my vehicle and I was in, but remaining honest with the work theyve done and being sure to alert me when things like a suspected ball bearing that needed replaced was simply bad tires (important to note tuffy doesnt sell ties so by doing this he lost a $275 sale).Ive found some places that claim to do similar work for cheaper but the flip side is your paying a couple extra buxks for a strong piece of mind. Theyre worth every penny.

Joe has helped me every time Ive gone in for mechanical help. He doesnt put on airs. Hes there to help. For all my underbody work, its Tuffy.

Always treated me fair and they do good work at a reasonable rate

Great price and service. Had new Y pipe installed within 24 hrs of walkup

Felt pressured to purchase items. Was there only for a a thermostat replacement. Came up to over 600$

Great and honest mechanics that have been in business for years.

The only place to get an exhaust system. Joe and Eric are Master benders. If you want custom go see Joe......

Great service and amazing staff!

Great job

Honest.fair prices.locally owned

Not happy at all with the service