Great Customer Service from Tasha and Noemi.

Jacob Cintron-Jameson was amazing and had great energy. Is extremely friendly and I would only want to work with him on my account. He was by far the best and was patient and helpful. 3000% recommend!

Just had what has to be the best customer service experience ever. Joseph just helped us switch from Verizon to Sprint on 4 phones and it was Easy, Fast and Friendly. He made sure we got All discounts, was organized and switched all the phones and was super friendly. This is a million dollar employee you cant teach that type of attitude.

Does Sprint/T-Mobile allow their employees to vape in the store with customers present? I have seen multiple employees do this every time i am there. Also, the language used by employees is consistently profane and unprofessional.

Super nice people! Awesome experience! Saved me money and got new devices! Shane and Kwan are the reason I still have Sprint! Seth the Manager was polite too. Thanks guys!

Kelvin was absolutely amazing! He sold me a great phone, answered all my questions, and was very helpful and friendly! He did an excellent job and I will definitely be back! Take care Kelvin!

Shane and Seth were awesome! Great customer service and very knowledgeable of the products. Highly recommend this store to anyone who has Sprint or is thinking about switching to Sprint!

I was promised a Samsung watch as a free promotion which I was charged $450 for when I switched to Verizon. Melissa Alaina lies and says she cant get a manager to help me with the high bill on my account. She then proceeds to call a manager and then say I should go to another store. I call the other store and they say to call customer service. I call customer service and they say to go to the store. Everybody gives the runaround.

Kelvin was extremely helpful and friendly. He offered exceptional service. I will make sure to do business with him in the future.

Kelvin was so excellent with both customer service and deals for my account!! Would recommend him to everyone especially someone new to Sprint or new tech. Hes the man!

I just had the best wireless experience in this store with Cameron, Matt, & Joseph. My new favorite location. They truly took their time helping me and my family. Im truly pleased with the service they provided us. Great great job guys!

Great customer service!! It was my first time at the store, and Shane was really helpful and nice! I’ll definitely be back!

I upgraded my phone via the web ( Sprint’s website). This was the only store to have the iPhone XS Max 256 gb, although it wasn’t the color I wanted, I’ll just get use to the Rose Gold. Although the process was a little lengthy, my rep. was very thorough. A good experience .

The service we got from Cameron and Mathew was exceptional. They went above and beyond with every issue we brought forward for them. I’ve never had such a good experience like that at a Sprint store. We highly recommend them and the store.

Kelvin was very courteous, professional, attentive to detail. I would give him a 10 out of 10, 10 being the best!

Great customer service.I love this location.I never have a problems here thanks so much. Thank you kelvin for helping me upgrade and being patient.

Negative one star....Went in to get my son a phone. We were acknowledged as we walked in the door . Waited over an hour and they both were helping customers. One finished with her customer and began helping other clerk. She got her phone and went to the back. We left. Unfortunately I dont think we will choose sprint.

Ive been with Sprint for 9 years now and today I received the best customer service in my history with them from a young man named Shane. On tip of that, Sprint is having some great deals right now.

Great friendly staff took fantastic care of my ailing phone!Thank you Kelvin for extraordinary support including my own tool!

Kelvin was so Amazing he was very informative and wasnt just trying to make a sell he was really making sure you were getting the absolutebest product and deal he helped us all the way He was so Great .I HIGHLY Recommend You See him personally Thanks Again Kelvin friend for life 👌

Kelvin did an excellent job. He went above and beyond. Highly recommend!!!

Kelvin is awesome! He was very helpful and made the long switch to sprint enjoyable.

At first I was doubting the customer service at this location by looking at the reviews. But I took the risk (because it was the nearest store) and it turned out GREAT. I was greeted by everyone. They were friendly and very helpful. I had my phone activated and all of my questions answered. I would definitely recommend this location.

Awesome crew, Dakwan 10 out of 10 would recommend for any of my phone needs

Got me the s8 and its awesome. The 2 managers showed me all the cool stuff I can do with it and were really helpful. Definitely going back

We went to the store and talked to Seth about 2 weeks ago. He gave us the deal to switch over from another carrier: Free iPhone 11 if trade in iPhone 6s and up, or $10/month if we take Samsung Galaxy S10. We specifically told him we have 3 brand new phones which haven’t paid off yet from the other carrier, 1 Samsung S9+, Samsung S10+, and 1 iphone 6S. He said Sprint will buy back up to $650/line. For the record, this deal is on their Sprint website too. I asked Seth about the website stating Samsung S9+ and Samsung S10+ still be able to trade in for free iPhone 11, he said yes. Also on Sprint website.The next day we gather all phones to trade in. Kelvin was really nice, he helped us with the deal that Seth has offered us. We have 9 lines total by the way, so it took a while for Kelvin to process. Thanks to Kelvin for that. I asked Kevin what about the buy back program since I haven’t paid off the 3 phones from the other carrier. Kelvin said wait until I get the last bill, which shows how much we still own, then bring it in and Sprint will register for us, we will receive the master card in the mail.The day I got my last bill from the previous carrier, I brought it to the store and talked to 2 employees, before they called Seth out. Seth said I misunderstood. They don’t offer buy back if we get free iPhones . The other employee kept saying we just call the customer service and they will process, but Seth kept saying no, He don’t do that. I gave him the papers which have the deals he gave me. He still said no, he made a mistake.Then I asked Seth about the price of the plan he gave me, which will go down after we paid off the phones. He said he made that mistake too.So after all, he conned us, tried to get us signed the deal, switched over to Sprint, then told me the deals that he gave me were all his mistakes. And now I have to pay for his mistakes?I went home and checked Sprint website and chatted with Sprint . They said the Clean Slate Program( buy back) didn’t state that if we get free iPhone then they don’t offer buy back. To me, Seth was just trying to get us signed the deal, whatever happens next is on us. I just wonder what did he do with the new phones that we traded in?How can Sprint hire people like that to work for them? Where is their reputation?Seth told me he will talk to district manager and let me know. I’m still waiting for his phone call or text. I told him either honor the deal he wrote down for me with the buy back or I will return all 9 phones. He still has 1 more week to let me know. Then I will post the solution that Sprint came up with, if they solve this problem.When my friend referred me to Sprint, I thought I will save money and headache when I switched to Sprint but it doesn’t look that way. He was so nice the day my husband and I stopped by to talk about what can Sprint offer us to switch to Sprint. Then the day I came back with the final bill, he was like a total different person.I just hope Sprint will solve this problem for me.Updated: 01/29/2020After we posted the review, we were contacted by Mr. Gordon, Sprint Customer rep, yet nothing has been solved. I told him we want to return all the iphones and get back the old phones which we’ve traded in, he said Sprint will only give us the check for the value of our old iphones and the new Samsung S9+ and S10+. Sprint won’t return the phones which we had traded in. So basically, we either stay with Sprint, or get the check which I don’t think will cover for the phones. Just a bunch of scammers after all. My recommendation: Stay away from Sprint. Now we can’t wait for the contract to be over and switch.

If youre in the Spring, Texas area you should definitely consider coming to this store. They are truly amazing there. Great job Matt, Cameron, and Joey!

It sucks that the reviewers feel the way they do. I had a great experience at this sprint. Not only were the employees friendly, they made sure everything worked well with my purchases.When I bought my phone, i was offered a case and they took the time to take the case out of the pakaging to make sure it fit! It made me feel like i was taken care of!

This store was awful... I am reluctant to leave one star.. I had every intention of switching from AT&T when I walked into the store. I asked basic questions and none were answered. The young man helping me was incompetent. If I were the manager I would fire the staff, not even the slightest sarcasm in that statement. They are unfit to present to any customer as Sprint professionals. Comical in a sense. I cannot see that store surviving long. I asked the young man what the different rates were and he literally picked up a sign and handed it to me then said, this is them.. Please, do not waste your time. I know Sprint is a good company but this store is a poor example.

Seth is awesome! He was openly honest, and very patient while assisting me. Thank you!

Kelvin invited me from Facebook and he gave me excellent service I would recommend him to anyone trying to switch to Sprint 🙂 great job and keep it up! Will be back

The Sales Consultant named Manny is awesome! He was very patient with assisting me with my new phone. Great customer service!

Kelvin is so helpful, professional, and the best customer service ever! He is a rock star!

I was having trouble activating my new phone that I had ordered online-I brought it up to the store and Matthew fixed issue in less than 5 mins. He was so helpful and friendly-amazing customer service!!! He will be my go-to Sprint guy from now on!

We received very good service when my husband and I went to replace our current Sprint phones. Im sure that it helps when we went there were no other customers. The sales person that helped us was knowledgeable, offered information on current promotions, and looked up information about our account for us so we could upgrade our phones.

Kelvin gave us great service and very nice

Daniela Hernandez is the hardest working sprint employee i’ve ever worked with. She went over and above for me, without a second thought. There are very few people i’ve met that are quite as professional as she is. Rest of the team was just as professional

Amazing staff, I had some issues with my phone and they completely handed it in the most professional way possible. While I was in there they even looked at my bill and found I wasnt using enough data to justify having unlimited and saved me $40 a month and thats saving $40 while adding a tablet and mobile hotspot.

This has to be the most incompetent sprint store out there. Actually this is not a true Sprint store and you should avoid like the plague. First I had been a sprint customer for years before leaving and going to Verizon. I decided to give them another chance as they were cheap and I figure the service couldnt be that bad. After one day of service, I figured that wasnt the case. I immediately returned my phones to Sprint the NEXT day and was told everything was taken care of. I started getting bill notices and went into this store on three separate occasions and was told this was taken care of. Today, I got a notice that sprint had placed a collection account on my credit report for $649 when they acknowledge on multiple occasions that all their devices had been returned. Do not go this location or any sprint location for that matter.

Excelente customer service by Shane, he took care of us and was very knowledgeable even if we were late, amazing and happy. Always want to come back!

Best service Ive experienced from sprint. Matt was very knowledgeable and patient. Go visit this ASAP!

Kelvin was a huge help. Great customer service.

Very friendly people love coming to this location very patient to sometimes when they are really bizzy takes a lil longer . But its worth the wait if you want someone to help you with a great attitude very much worth the wait.

Hands down the best sprint experience Ive ever had. Happy I went to this location.

Matt was amazing!! He was very knowledgeable and helpful as we purchased a new tablet for my son. Great customer service!!

Terrible service! The sprint website said the note 10 was available at that store but apparently not the employee took a whole 2 minutes to look for it but spent 20 minutes trying to figure out the website for the company he works for. It took me 5 minutes to find and it was my 2nd time on the website. All in all i was not able to get the phone i wanted and didnt get help to find a store with one.

Great store! New store manager was super helpful and was able to answer all of my questions. Definitely my store from now on.

Nice cool store... very helpful.... got a great deal...no complaints

Alright the Staff here is Fantastic.:) Joseph, Matt and all. Dialed my Wifey and i in on our new LG V20s from our old HTCs. Made it so easy. all there knowledge.What a breeze.:) Thx :) AAA+++

Great customer service! I was immediately greeted when I came in the door by two people and my billing issue was resolved with 10 minutes!

Cant get service anywhere ... just terrible, I think they ripped me off

Great just great couldnt ask for a better experience at this store!

The staff is very good at explaining plans, devices and costs. Often there is a wait, but be patient, they take care of their customers.

Nice and very friendly people, very helpful and great deals.

Matt is the absolute best manager ever... Super speedy and efficient!

Great store...best wireless experience we’ve ever had!

Best experience EVER! Matt and his team are the best!

Always friendly and helpful. Not the most experienced staff but they have the skills and resources to get the answers you need.

Great service from Joseph, quick & easy will be my home store going forward

I Spoke with someone over to phone to see if they had a product and the whole he was distracted and hung up the phone on me.

Best service ever. Courtesy of Dai! And she needs to stay at this kuykendahl location!

Cameron is the greatest! Go see him & Matt asap

Shane D has to be one of the worst employees there said that hes not able to call customer service with in store to help me out would highly recommend another sprint

Best wireless experience, visit asap energetic and funny staff

Great staff! Matt is awesome!

Best service Matt the manager was beyond GREAT! Go visit him and his team!

Best store and service... Matt & Cameron are hilarious and a joy to be helped by ☺️

Very unhelpful employees. First time Ive ever been treated poorly at a Sprint location

Very good costumer service

Good service

I was helped by Moiz and this young guy is GREAT! Very patient and solved my problem with my IPhone and IPad.

Chris was extremely helpful! Could easily answer questions that gave other Sprint stores difficulty.

Could not fix my phone was acting slow and they did nothing. Literally didnt try or look at my phone.

Great staff and wonderful service.

Helpful but long wait time.

Best experience Matt was GREAT!

It wasnt very crowded, so they saw me at my scheduled appointment time, and they had what I needed. There are only 2 chairs in the entire place for waiting though so be prepared to stand or sit on the floor.

Awesome service.

Great experience, Cameron was awesome!

Great store great people

Best store ever!

Awful store.....do not use. Will not help you in anyway.

Cell phone issues resolved

Indifferent staff and limited phone choices.

Good shopping experience

Great company!

Incompetent reps, except for Edwin, he was great!

Great service!

Great service!

Terrible service

Good store

Nice service

Great service

Great service

Good stuff

Awful, juvenile, empty, incapable...