LA Fitness has all the amenities at a fair price. I love the free weights and all the unique machines. Facilities are clean staff are knowledgeable and respectful. Keep up the good work.
Never had a problem until it was time to cancel my account. Apparently you’re only allowed to terminate your membership during a certain time, while not everyone can do that due to having a job. Front desk guy gave me the wrong information making me go twice and still can’t cancel my account. Their supposedly manager Jessica left me a RUDE & UNPROFESSIONAL voicemail. The AGM ended up helping me out Daniel Ramos very professional and prompt !
I’ve been going here for a few years. Staff is great. 90% of the equipment works fine. The basketball court could be bigger. Weekend hours should be longer.
The equipment is rusty and some machines cant be used since the pin is rusted in the weight. The carpet and overall facility has not been maintained. The staff is nice but you can get a much better facility with new or well kept equipment for the same price at just about any other gym.
Had a great time hooping with guys here; lots of equipment and very friendly staff, gave me a free pass!
Great place great people and great instructors were back to normal.
This gym is trash, also don’t sign up anyone can sign up any day anytime, but to cancel is nearly impossible
Excellent Service very helpful nice
Just joined. I see a lot of people saying theyre not enforcing a mask mandate anymore, but the state government did away with that anyway. I encourage people who arent vaccinated to continue masking up and maintaining social distance, but with that being said, a gym is really not the best place for that anyway. The facility is large, not terribly crowded and clean.
Great zumba/HIIT instructor and everytime Ive gone the place was clean and well kept.
This is a great gym to work out at. Clean and open atmosphere. machines are cleaned constantly. Masks are required when entering and exiting and for those scared of catching the flu or corana are welcome to wear a mask. If you are not concerned about increasing your risk of getting sick you are welcome to workout without one. Freedoms a wonderful thing!
Great but the hours Of operation should be expanded for the price. And the should have more basketball goals
The worst security guard in the park a lot!!!!!Dont leave your car
The place is extremely crowded, impossible to maintain social distance!Shouldnt there be a capacity limit?We are in the middle of a pandemic and this should not happen.A great risk to everyones health!
Good work out just have to get use to different instructors but, very crowded for silversneakers classes.
Cool gym cool layout
Love this gym. They are always very clean and makes sure that you have everything you need to do a really good workout
Was very impressed, customer service was great 👍, the pool was clean which is my favorite overall pleasing.
Don’t even think about trying to get a swim in during an Aqua Fit class (9am and 6pm). Apparently the 6-10 ladies here need the entire pool! It’s always half empty and I get kicked out of swimming laps. What a waste; maybe limit it to 2 or 3 swimmers in the shallow end pool is half empty? Training for an Ironman and need access any time I can get it between work schedule.
Theyre really nice and just a good experience overall
This gym DOES NOT enforce the mandatory mask 😷 mandate. It gets pretty crowded and I’ve seen many people either without a mask or it pulled completely down under their chin. I think it’s pretty disrespectful to those who are following the rules and trying to be safe.
Mathew is one of the best customer service oriented people I have encountered in my 65 years. He took a bad situation created by COVID and some lesser talented folks, and stayed with it until a good solution was found for my wife and the company. Great guy. LA Fitness is lucky to have him.
Pretty decent gym overall. Nice layout with cardio area upstairs.. Basketball and handball courts are cool if youre into that. If not you may find they take up space that could be used for more equipment but they are nice amenities not all gyms have. Only complaint would be the fact that there only 2-3 of each bench/rack in free weights area so during busy times it can be annoying if theyre full.
A good amount of space and the gym doesn’t ever seem to be too crowded. Staff regularly can be found cleaning machines and have been pretty friendly. I miss having the basketball court open, but that’s not LA’s fault.
Havent had an issue and its nice having a gym that lets you have freedom.
Unprofessional and incompetent staff. There was a sewing needle on the edge of the pool that eventually ended up in the pool. I brought it up to General Manager Xavier Cruzs attention and he had done nothing about it. It was still there when I came back the next day. The staff doesnt wear masks when speak to customers within six feet proximity stating it is optional when their own signs state otherwise. The front desk doesnt ensure everyone is checked in properly so there could more people checked in than what is current allowed capacity. The safety is definitely not a priority at this location.Take your money somewhere else.
Machines are old, machines needs to be replaced other than that clean facility.
Very clean building, nice staff, but equipment is a bit older
BE AWARE! They DO NOT enforce the mask mandate!!! Many younger people are working out with the mask under the chin, talking on the phone or with friends in less than six feet apart. The staff does not care, I did not see anybody taking any action even I brought this problem to the attention of staff. That’s a shame and disrespect to all of the other membership members wearing responsibly a mask. Yes, there are signs that mask should be worn at all times !
When I tell you at least 16 of the cardio machines are broke its unbelievable and when I tell you theyre dishonest about pricing my husband talk to them about overcharging us and operation manager had the audacity in with this go to another gym so unprofessional and no customer service!!
The basketball goals are still down! At least put the goals up and allow few in at a time.
They dont require masks and the mask order by the state has not been lifted. There were so many people not social distancing, no one really cleaning. I felt very unsafe. Covid 19 still exists. This shows how much LA Fitness cares about their patrons. Smh
Great place to get a good workout... great staff!
Gym is always nice and clean. Front desk is always welcoming. Marlene in the childcare is wonderful! My daughter loves her. She is the most friendly and caring. Definitely feel safe leaving your child with her.
Nice atmosphere
I’ve been a member for almost fourteen years at this location. Today was the first time I returned since the virus outbreak. They are not enforcing the mask mandate. Members are walking around and working out without them. There was even an manager sitting at his desk without one on. There was no paper towels or hand sanitizer upstairs in the cardio area. Come on down if you in joy playing Russian Roulette with your health.
Locker room lockers need to be kept up with.
Awesome work out
Very pleasant atmosphere, clean and convenient to home for me.
This is a nice gym but the members are not wearing masks and if you ask them to stay six feet back they get ugly. Not a healthy place to work out.
Just signed up they have a great safety practice
The staff here is very helpful and kind. Theres an abundance of equipment to work out and whether it be to lose weight or tone your body its here. This location offers access to a sauna, pool, and showers. Membership is required, but it is well worth it having access to such great things. The environment inside is very welcoming as well. There is music constantly being played through the speaker system. Loud enough to be heard, but low enough to not become a nuisance. Out of the different locations in the Houston area Ive been to I can say that this is by far my favorite to come to. If anyone is looking for somewhere to lose weight or tone up this is the place. There is also a kids play area so if youre a parent this place is great.
Decent facilities, although lacking in basic amenities like towels, considering the price. The tap water here tastes off too, so bring your own.Membership pricing is unnecessarily convoluted, with large up-front cost and an extra annual fee. Is it so hard to just have a reasonable monthly payment?I like the pool and racquetball courts. I dont plan to keep my membership in the long run.
I absolutely love this gym. Its really close to my house, swimming pool is always clean and the gyms big enough to work out without much delays because a machine is occupied. Kudos to Matt for being an amazing host and to P for being an badass trainer!!
If I could give zero stars I would. I am so sad that this company would rip people off. Sometimes in life you meet a kind company that is working to serve people. Unfortunately that is not this company. Be warned that if you go here they will pressure you into taking your money and then lying about the fine print.
Update: speak with manager Matt. While I didnt get everything I would have liked, we came to an agreeable solution. Ive changed my review to reflect my interaction with him.Update: They say only one manager can help and that manager works mon-fri, 8-3 only.They will not answer the phone so we can not cancel our account. We have called 10 times and can never get through to anyone. They continue to charge my card and I have no way of stopping them. This is the least customer friendly company I’ve come across during COVID. The number 1 reason we joined the gym was for the child care so we could work out. They are not offering that service and we have had to pay this whole time.
LAFitness thank you for yalls broken equipment! I have reported the problem with this one last November and one of your professionals said that theyre gonna fix this. Cool. Nothings changed! So in February I had to repeat myself again and I was assured the problem will be fixed. Now its April. Same story! This thing keeps on adding me 5 extra pounds which I dont need ! Thank you! Seems like nobodys even concerned! Feels like your staff just wanna get rid of you as fast as possible. LAFitness
This is a very good gym. I’m surprised the reviews aren’t higher, it is always a very clean and nice environment to work out in. The staff is usually pretty friendly as well. They have every piece of equipment I need as well. I wish they had a second basketball court though! I would highly recommend to anyone.
I have been going to this gym easily for the past 10 years straight. A couple of years ago, I enrolled into personal training with a gentleman by the name of Forrest Carr. He is an incredible trainer. We started with small goals and worked up from there. Today, I am stronger, leaner, and more conscious about my diet because of Forrest and the LA Fitness personal training program.
The gym is fine and I like it there; however, Personal Training is another matter. They require you sign up for a long time for personal training - 6 month and 1 year slots. It is $160 a month for one year, one day a week. It is more expensive for 6 months. They promise you 6 free sessions, which they do not honor. If you do not wish to have personal training for the entire time, you have to pay half of what you owe for the year. There is no way out of this commitment unless you become completely disabled. I know, I had to pay half for the remainder of the year I did not use. It is ridiculous! Training sessions are slotted or 1/2 hour time frames, mine were about 20-25 minutes. I would go in and my PT would tell me to warm up for five minutes on my own while he talked to his fellow personal trainers. Then the session would be about 20 minutes. You then do the rest on your own throughout the week. My trainer told me not to go outside and run and to do my work outs at the gym, although running and being outside is my favorite way to exercise. I felt like a hamster on a wheel. I am more fit now than when I was in Personal Training, as I am actually working out again. Trust me, if you sign up for once per week, you will not want to keep this commitment for a year. After a few sessions you will develop good form, and kick yourself for signing up for something you basically are doing totally on your own. You can u-tube good form and get a trainer elsewhere for a few sessions to learn form. I admit, I am bitter because they refused to let me off the hook without paying half of what I still owed for the year in order to drop Personal Training, but I want the public to know whatthey are getting themselves into when they sign up. Also, there were two guys who talked me into signing up at the time with high pressure sales tactics. If you are considering a long term commitment, I would advise you to think long and hard about whether you mind throwing money to the wind.
Why are you guys charging members a fee to use your club when they have a “any club” membership?? There’s nothing more special about your club than the one I came from. If anything it’s smaller. I feel completely taken advantage by this company. Of course the only solution is giving this company more money.
Literally no one wears their masks huh?
I go to a few different LA Fitness locations. They are similar in layout and have a good selection of equipment to choose from. The one thing that I find odd is that every location I have been to has a few pieces of equipment that have rust on them. I really like the pool and spin class options. Overall its a good place to stay in shape.
One of the worst LA Fitness facilities Ive ever been to. Clearly customer retention is not their priority. Theyll be behind you until they get you to sign the subscription and then thats it. Theyve got a cocky manager and a cocky receptionist who thinks he owns the gym. Im not paying $350 a year to get this sort of treatment. There is no clear communication and all they care about is the money. Would absolutely not recommend this place. Most unfriendly staff. I would give it zero stars if thats an option
Love it.
Good gym, it has the same layout as other LA fitness. Bathrooms and showers are clean. Sauna heats up really well. It has busy and slow times like any other gym. I will continue to go to this gym.
I love it here
This is the worst location you can go to. I got robbed from the locker rooms, literally someone broke my lock and took everything. I reported it and was supposed to meet with the manager and nothing. I keep bringing it up but Im ignored. Im not the only one as I know other people that had experienced this at the same gym. Also the staff doesnt really care or dosent know what they are doing half of the time. I have a Membership with a guest, some days I have no problem, other days I dont have guest privileges like WHAT? Very unprofessional except for like 1 or 2 people. Besides that the gym is always packed but thats not a big issue.
Half the people there aren’t wearing a mask.
Me and the wife moved to Spring and wanted to take advantage of the this gym because it was close to the house and they would watch your child for an additional fee. Great because we had a 4yr old and 5 yr old. While working out they told me my 4yr old had a busted lip. Im thinking nothing major and go check it out. My son had a gash that was dang near though his bottom lip. When I asked what happen they could not tell me. My oldest then told me he was push down by a big kid. That is when I noticed only two people were watching 13 kids from one new born to a boy that was around 11. They then told me that boys will be boys and that they were not a day care and would not give me an accident report. After urgent care visit and a night to cool down I called the manager who was just as rude and seemed to not care. Corporate office refunded me my balance and deposit. That was one of the only positives about the whole experience. Never will return to any of their establishments. Lost a customer for life and anyone else I can spread the message to.
Water aerobic classes are great.Pool is showing age and needs some algae and plaster work. Dressing facilities and showers are always picked up and clean. Staff is very friendly and helpful!!
I love this gym, been going there for almost 4 years. Everybody is so friendly! If you need to get a membership started, go talk to Jake, he is very nice and professional. Daycare providers in the kids club are very sweet and I like all my instructors.
I love this gym, the daycare, staff is great but atm Im so disappointed with the sales and management. Ive been a member since 2005. I was told I would be grandfathered into the new signature club when I got my friend to sign up which she did under the impression she was signing up for signature club. To be told the next time we came in we needed to cancel our membership pay initiation fee all over again, pay 1st and last month again and our monthly fee would double. How does this make sense? Shouldnt I just be able to upgrade my membership and pay the difference.
The ladies locker room is always clean I see the cleaning lady vacuuming the floors everyday. This location has been open for 10 plus years and they always have it clean, painted, and updated. Also, Carla who has been teaching the Aqua Fit classes Tuesday, Thursday, 6p-7p, and Sat. 9a-10a is an excellent teacher. She constantly have us doing the water exercises non-stop with several short water breaks.
Really good value. I have gone to some of the $10 cheap jeans that are a mess I have gone to some the cost upwards of $200 a month. This one seems to be the best value bang for your buck. Reasonably clean. I have not tried the pool facilities. But the weights are new equipment in the cardio machines and TVs appear to be in good condition gets the job
Spoke to matt over the phone about a guest pass for my mother, I have a gym membership through my blue cross blue shield health insurance. I asked him if I would have to pay for a guest pass and he came back with it’s 15.99 per day or that person can go online to the website and get a guest pass that way. He told me I cannot add anyone to the gym membership because it’s a 3rd party. Not once did I ever say I wanted to add her to the gym membership. So I ask him why would I pay 15.99 a day if the guest pass is free and his response was “liKe i sAiD - yOu CaN gO oLiNe “ i hung up the phone this location needs a serious attitude adjustment.
Never over crowded, great atmosphere. However can you clean over night or after the morning rush. Trying to dress and the floors are wet from fresh mopping. Also showers go from warm to cold in split second and no warning. But for the price it is still a fair deal.
Hours need to be adjusted for more convenience. Other than that its a great gym.
Great environment to work out! All machines are clean and ready to use. Gym is well taken care of. If you ever come to LA fitness ask for Jake, great guy.
Honest Al here. Ive been a member of LA Fitness for about 7 years now, and I frequent this location the most. Just like with any gym, there are slow and busy times. Definitely try some of the classes that are offered!
Great gym and people, I feel comfortable here when working out. Of only I could stay injury free I would be in here more. 😆
I am a member here. Earl is a great personal trainer. They remodeled the locker rooms and those are nice. However, there is always equipment that is out of order. At peak times ita irritating because people are waiting even longer to use equipment. Especially cardio equipment.
The staff is super friendly and knowledgeable. I felt welcomed as soon as I walked in. Also, the gym looked super clean which is a big thing for me. Love the amount of classes offered also.
This gym is great. staff is cool, place ia clean. been coming here over a year and nowhere else seems to have the right vibe. Looking for a new gym? come here!
This place is outstanding, the whole setup is very simple and easy to learn. The management is spectacular and they have really changed the gym completely. I will be definitely returning here from now on. Jake did an amazing job showing the gym, and showing that the staff has really changed. He has very positive attitude and understands customer service completely. He also reinsured me that this gym has changed and this is the place to be.
Friendly, competent staff. Facility is maintained. Easy parking. Good pool. Dont leave visible valuables in your vehicle.
Ive been going to this gym for a couple of weeks already. The gym is pretty big and has lots of good equipment. The facilities are clean.I usually do my daily work outs in the mornings at 6am and the place is pretty empty so I never have to wait for any machine. Ive yet to see a broken down treadmill or elliptical machine.I go the gym in the evenings for the group classes or a swim. The group classes are really amazing (in particular Tracis Kickbox Cardio). Ive always been able to get a swimming lane without an issue. Ive used the hot tub plenty of times and usually theres only 1 or 2 other people in there.I really like that they have child care (for $10 a month) so I can always bring my daughter in the evenings. The ladies who take care of her are really nice and caring.Overall, its a good gym at a good price and a perfect location for me.
Best gym in town with most amenities, but you pay for it! Very expensive membership upfront. Not as much equipment as fitness connection, but well maintained, and they have a pool
The people that work out here are very helpful and friendly. But Im kind of thrown off when I go into the Mens Locker Room and there is a Woman in there cleaning while were in there changing our clothes...🤔 They let the men go in the womens locker room to clean? And if so I might be changing professions...
They didnt disclose online that Id have to pay $5 for each of my children to try the guest pass. I wouldnt have minded normally, but I dont bring money to the gym and they dont include it online. Also, its $10 per child monthly if you join. It seems clean and comfortable, but if you have kids, you may want to check out fitness connection.
Good gym, but here are the draw backs: They are super slow for to fix broken equipment. When you walk in look at every piece of equipment well and you will see a sign saying it is scheduled for maintenance and this sign will be there for weeks many times.Heaven help you expect all Cardio equipment to be working. Also the TVs upstairs are not broadcasting anymore and cardio equipment is only facing one direction toward the one bank of TVs. Low rating for being so slow to fix their machines.
Newer Hoist machines really help isolate a particular muscle group. Clean, newer environment. If you dont mind paying for a longer term membership, the resulting discounts are good.
Love this gym! Its my second family. The instructors are great and the members are super friendly. Clean and awesome. 💗
Racist manager, he doesnt accept my Passport and he said that I need to have a state ID or driver license for the purpose of identification. I came here today for a guest pass because my cousin who has a membership at LA fitness introduce me to come here. The heck? He said that passport and visa is just for immigration, and that my passport cannot solve for any legal problem in the US, if i go to any company or to the police. Screwed him. I have been living and studying here legally for 4 years.
I went in to get my wife and I a membership. We got to talking with our sales rep Robert and our kids got brought up. Needless to say Robert guaranteed us that I could bring my 9 and, 7 year old boys to play basketball and swim sometimes. So we went ahead and got our memberships. Finds out on my first trip to the gym that Robert was lying to us just to get our business. Must not be that great of a gym if you have to lie just to get members. Thanks for letting my kids down Golds Gym.
Tip top shape, very clean.
I joined 3 months ago great experience
This place is great! The manager (The guy) is kind of rude but other then that the staff is awesome and the ladies who work in the childcare center seem to really care about the kids. They have a play area for the kids and even a little kid table for them to do artwork.
The Zumba instructors are outstanding! The staff is friendly and the locker room is always clean. I usually dont write reviews, but I thoroughly enjoy going to this gym.
It was a pretty good gym. A good in between for someone who doesnt want a powerlifting gym but doesnt want an all out spa. I would say check out the guest pass and see if it would be a fit for you.
Love my class
The staff is always friendly and ready to help. It is a clean environment with all the exercise equipment you win ever need.
Machines have to be fixed regularly but alot of people use them. Had problems with a man here before but they took care of it. I come here almost everyday to lift weights and to use the sauna.
Overall a good gym but room to improve only been going there a week so far but it has been enjoyable pool temps been nice hot was cold one day but they said they had drained it and refilled it had not warm up yet but it was fine the next day so I guess at least I know it gets cleaned every two weeks
Let me start with the positive, nicely laid out gym, with ample workout choices including a pool. The issues are as follows, one, hygiene is horrible, the place is gross including the pool where it is not uncommon to see debry like phlem floating around. Second, gym etiquette are not enforced at all, the biggest problem is with people sitting on machines staring at their cell phones with not a care in the world about the person waiting for their turn. Also, simple signs that explain gym etiquette are missing, it is not uncommon to see people having worked up a sweat getting into the pool and Jacuzzi without showering. Its cheap and I guess you get what you pay for, which in this case could easily be a communicable disease.
The energy level in the gym is low. I guess they are trying to save money because its hot in there all I do is sweat cant get a good workout. Turn up the air conditioner please.