user
GEICO Insurance Agent
1403 Spring Cypress Rd Suite 104, Spring, TX 77373, United States
Appearance
GEICO Insurance Agent

Comments
Me
Review №1

This weekend I went online to get an auto insurance quotes. Two days later I received a phone call from Erik to see if I had any questions that he could help answer regarding a new policy. He was very helpful. We discussed exactly what I wanted. He answered all my questions and I decided to insure my truck with them.I highly recommend them.

Tr
Review №2

I submitted a request for insurance online and Chris called me back. Hes very knowledgeable and super nice! He was able to save me money on my policy and even provide me with more coverage than I had previously. Highly recommended!

Mo
Review №3

We reached out to GEICO for our rental property home insurance. Andrew Mercado was fantastic through the whole process. He not only found the policy that we needed which covers most than most other insurance policies but at the right price. His patience, professionalism, and customer service oriented attitude was outstanding. We highly recommend to ask for him for any insurance needs.

Ba
Review №4

Andrew had called me Wednesday. I hadnt called back because Ive been extremely busy with purchasing the home and work. Since I didnt call back, Andrew called me, today (Friday). I was so happy that he did because I hadnt taken the time to get insurance quote other than online. Andrew was very professional, courteous and thoughtful and might I add understanding. He took my mortgage company information and told me he would send the information over for me.I hope and pray that the rest of my GEICO experience continues to be this exemplary service. I know it will because I have my vehicles and my current rental insurance here.

j_
Review №5

Andrew Mercado with GEICO insurance provided top quality customer service when I called on my new homeowner insurance. He took the time to explain the policy in detail and answered all the questions.

Tr
Review №6

Chris was extremely helpful, clear in his explanation of the coverages and very pleasant. What a warm welcome he gave me to the Geico family!

Mi
Review №7

Krystal Anderson assisted me with setting up my Auto insurance and was extremely helpful on getting me the best rates for my renters and auto insurance! She was very informative and made the process super easy and efficient!

Ur
Review №8

Erik did an awesome job walking me through the whole process and was very professional. I would recommend for anyone to ask for Erik as he will take the time to take care of you.

Je
Review №9

I would highly recommend the insurance agent Andrew Mercado . He was very helpful and knowledgeable on finding the best rates that worked for me . He was able to save me a lot of money on my homeowners insurance.

Jo
Review №10

Juan Hernandez helped me from the Spring office location. He was very professional in his mannerism and very patient with me as I asked questions and he answered them all. I must admit, I was a little frustrated at the beginning of the call, to no fault of Juans but thru speaking with him, he was able to professionally resolve the issue I was having and he he handled himself very well that it reminded me that the issue I was experiencing was beyond his control but he certainly addressed the issue and fixed it. Thank you Juan !!!

ar
Review №11

Erik was very helpful. Cancelling and starting a new policy for my sons new apartment. Straight forward with the information and explained in detail the policy. Very smooth transaction and that is what customer service should be about. Listen to all my questions and answered very professionally. Thank you

Ho
Review №12

Had an issue with a tire and no spare. Geico dispatched a tow truck and kept me absolutely updated throughout the entire process. The commercial is true, I was the Gekko crying on the side of the road. Geico was the cavalry charge to my rescue!

Da
Review №13

Andrew is my go to guy. My first port of call when am considering insurance. He is very responsive and efficient in getting me setup.I am also reminded of him being like business partner.Thanks Andrew and keep on doing what you do. Continue being your best self

Ma
Review №14

Andrew Mercado was very professional and very helpful. Helped me twice now with homeowners quotes and took his time to get me the best coverage at the best price. I am very pleased.

St
Review №15

Samantha did a great professional job at quoting our home owners policy. She was able to answer all our questions, quote us a fair price, and get our policy in effect all in one call! What great customer serviceThank you so much

An
Review №16

Thanks Erick for taking my case and offer me the best options for my car insurance

Ad
Review №17

I would like to thank Christopher Solis for all of his help yesterday with getting me started with my auto coverage. He was so patient and very detailed with informing me with what options I had and breaking down my coverage. % stars for you Chris keep the good work up!

Co
Review №18

I had Erik help me get auto insurance. He was very professional, fast and got me a cheaper quote then others.

TA
Review №19

Im extremely excited for the help and great customer service that I received today from Agent America Gonzalez.I truly appreciate her helping me save over $800 than my previous Homeowners insurance.Thank you so much. 😊😊😊

Ro
Review №20

I spoke with Andrew Mercado for my home insurance needs. He was very knowledgeable, clear, and patiently answered all my questions. Id recommend him to anyone.

An
Review №21

Samantha was very helpful getting me the best price and coverage possible. She is very friendly, responsive, and professional. I would highly recommend her as an agent.

Pa
Review №22

Andrew was very kind and called me back after I didnt call him back. Good thing he did. Thanks for the great experience and great job!

Ni
Review №23

I had a great experience speaking with Christopher Solis. He was very professional and knowledgeable. He made the process so easy and I feel very welcomed to the Geico family!

Vi
Review №24

We had an excellent experience with Samantha. She was very helpful, friendly, responsive, and professional. I would highly recommend her as an agent!

Fe
Review №25

Had a great experience. Chris was very patient with answering my questions and was extremely professional. So surprised at how much I was over paying. Glad I switched!

La
Review №26

I just want to thank Loni Sutton for helping me switch my auto insurance to Geico. Not only did she help me save money on my premium but she made the whole process quick and easy. She was wonderful to work with.

Ea
Review №27

Andrew Mercado was very personable, knowledgeable & was able to get me a really get quote on my homeowners insurance quickly. I really appreciate him taking the time in answering all of my questions.

Sa
Review №28

Contacted GEICO to make a change to my Homeowners Policy and spoke to Mr. Andrew Mercado. Andrew was able to make the change and provide confirmation in minutes. Outstanding service!

Ce
Review №29

Excelente customer service by Andrew Mercado. He was very professional and knew exactly how to help me.

Ja
Review №30

I am writing this review after my conversation with Eric Hernandez, he was incredibly helpful, kind, and answered all of my questions with patience. He helped me find the best insurance deal for my family and understood our needs. I am really grateful for his customer service, I only switched to GEICO because of him!

Sh
Review №31

I’ve been using this agency for three separate home purchases. They are professional, responsive and have great rates! Andrew Mercado is a great insurance agent who helped shop our recent home policy and get us a great rate!

la
Review №32

Chris s. was Very helpful saved me hundreds of dollars a year and thousands on my extended warranty. $3620 to be exact.

Ch
Review №33

They handled my new quote brilliantly. Very helpful and informative. Not pushy in any way. Listened to what I wanted and explained the insurance coverage to me and asked leading questions to make sure I got the right coverage. I highly recommend using them.Andrew Mercado handled my homeowners insurance and Christopher Solis handled my auto insurance.Both were handled professionally and I will recommend to anyone needing Insurance.

Ad
Review №34

Ms. America Gonzales is very professional, knowledgeable, and patient and she will run your home quote with multiple carriers to find you the best coverage. She was honest and she saved me money. I recommend the agency. Thank you Ms. America. You are the best.

Mo
Review №35

Andrew Mercado was very helpful and professional in helping me with the information I needed in obtaining a quote for my insurance. Great job!

ch
Review №36

I never left a review based on a conversation I’ve had with someone at an insurance office but after my call with Khara this afternoon I had to share how amazing she was. She’s extremely professional and friendly. She went through everything with me in no time and answered all my questions right away. She took care of all my needs in such a short amount of time I’m extremely impressed. I saved the number in my phone to make sure that I only speak with her if I needed anything else. Thank you so much again.

Ta
Review №37

I was shopping around for Home Insurance a couple of months back and I had the pleasure of dealing with America Gonzalez, the local Geico agent in Spring, Tx. I found her very friendly and helpful in explaining the various details about the coverage and available discounts. I was extremely impressed by her patience, co-operation and professionalism in her dealing with me, which surely played an important part in my decision to go ahead and firm up the policy with Geico. Recently I had some issues with the policy which required some clarifications with the underwriters. I again approached America, who was very responsive and knowledgeable about the issue. She, in her usual professional approach, immediately took the helm and steered me to a quick and satisfactory resolution of the issue.I can confidently say that I am very satisfied with my interactions with America Gonzalez and give her five stars for her pleasant demeanor and work ethics.Keep up the good work, America!!

Vi
Review №38

Andrew Mercado answered my questions thoroughly and sent me everything I requested within 10 minutes. Great service! Thanks, Andrew!!

Da
Review №39

Erik H was great. He helped make sure I got a great and affordable policy. He also went above and beyond to make sure I knew what each category in the policy meant.

Ne
Review №40

Andrew was so helpful and explained everything to me with patience. Very knowledgable and friendly. Would highly recommend him as your insurance agent.

Di
Review №41

Krystal and Andrew are amazing. Quick, professional, and super nice. Answered all of my questions. Krystal saved me 50% on my car insurance and Andrew got me the best price on my homeowners insurance. Thank you both! So happy that I moved over to Geico!

Ke
Review №42

Erik was great on phone I was struggling with other company he came thru with a great quote

ly
Review №43

Samantha Baker is SO good at her job! Thanks for being so helpful

Gl
Review №44

Andrew Mercado was the best representative, I have ever experience while doing business with an insurance company. He was very professional, and personal all at the same time. I actually, enjoyed talking to him and asking him questions that he explained so I could understand my policy, better. I will definitely, ask for Andrew by name when it is time to renew my home policy and flood insurance.

Jo
Review №45

I had this geico office reach out to me and offer me a lower rate than I was recieving at the time. Its also important to mention that I recently left geico because they wouldnt lower my rates at all. When they reached out to me they told me they could offer me auto insurance for 121.00 a month and renters for 29.09 a month. Now Im receiving bills for my auto policy only that are 147.00 a month. Way more than I was quoted and told Id be paying. When my 6 month policy is up I will be going back to start farm and ill never let geico trick me again. State farm is way more transparent and I never had issues with my bill just mysteriously going up without me knowing. Terrible way to treat people geico.

AI
Review №46

Chris was absolutely awesome! He answered my questions in a professional manner. Glad to be part of the Geico family 🐸

Ol
Review №47

Erik H was very nice and excellent! He made the process so much easier for me! Amazing service

Ma
Review №48

Ive been working with Andrew for more than a year now and hes always been professional, responsive and very helpful. I recommend working with him!

Ca
Review №49

Andrew Mercado was very knowgedgable about home owners insurance & provided me with a great policy at a good price.

Jr
Review №50

Andrew Mercado help me get my Home Owners insurance updated immediately. Thank You for the quick response. Couldnt ask for anything better. Thank You!!!

Al
Review №51

I just had a wonderful experience with your insurance company!!! Niko was my customer service agent, and he was just GREAT! We had our car insurance in like, less than 20 minutes on the phone. He was smart, very responsive and sensitive to our needs, helpful, extremely nice, the whole 9 yards. Thank you again, Niko for your help and your service. This Geico store is the just awesome. I am very happy with our price we got, and will always refer people to you.

SY
Review №52

EXCELLENT CUSTOMER SERVICE! 😊 Please request for Erik H!!! Helped me out so much! Finally got good coverage that I have been searching for!

NO
Review №53

I RECENTLY RECEIVED MY HOMEOWNERS RENEWAL POLICY. IT HAD INCREASED OVER LAST YEARS PRMIUM, SO I CALLED AND TALKED TO ANDREW MERCADO AND HE WAS ABLE TO GET ME THE IDENTICAL POLICY FOR $779.69 LESS THAN MY CURRENT RENEWAL POLICY!!! WAS I A HAPPY CAMPER??? YOU BETTER BELIEVE I WAS!!!! IM ON A FIXED INCOME (AS MANY OF US ARE!!!), AND THIS WAS A GREA SAVINGS TO ME!!!! HE ALSO HELPED ME (TWICE) WITH MY FLOOD INSURANCE!!!I HAVE HAD MY GEICO HOMEOWNERS AND AUTO POLICIES FOR SEVERAL YEARS NOW AND WOULD HIGHLY RECOMMEND THE SPRING, TX LOCATION!!!! IF YOU ARE INTERESTED IN HOMEOWNERS INSURANCE, PLEASE REQUEST TO SPEAK WITH ANDREW!!! HE WAS REALYY AWESOME!!!!

Ma
Review №54

As soon as I submitted my request for a quote, Sherry Casterline agent replied, called me and explained in detail all the coverages. I asked her to call me back at a certain time and she was very promptly and returned my call. I will recomment to my family and friends.

Ef
Review №55

I have recently joined the Geico family and the experience with my agent, Krystal Anderson, was excellent. She was very professional and actually helped me-suggested the coverage that best suited my requirements, while keeping pricing within the desired range.I highly recommend to check them out periodically, as they might save you a lot of money while helping you protect your assets.

Bl
Review №56

If you call ask for America Gonzalez... I wouldn’t ask for anybody. She answered all of my question without hesitation, and was able to help me out not only with home, but auto as well. She was very knowledgeable and was able to help out in anyway that she could.

Sh
Review №57

Eric Hernandez was extremely helpful and professional. Excellent representation of how a team player and asset to your company.

Ka
Review №58

American Gonzalez, provided exceptional service. She was very informative and professional and kind. Important talents when dealing with customers searching weeks for a new policy. Highly recommended!

Sc
Review №59

Krystal was AMAZING! She helped me save so much money. The amount of money she saved me today was not even comparable to the amount of money 4 other insurance companies were trying to “save” me. Everyone else was telling me “they had the best rates” and that no body could get my price lower, and that’s when I called Krystal and she got cut my price of full coverage insurance in almost half. And I am a 25 year old young man with a sporty/luxury new car and my rate should probably be very high but Krystal was able to get my price lower than what I was asking for and added a few extra benefits for me at a very affordable price. Ask for KRYSTAL!!

Br
Review №60

Ive always heard that GEICO has the best customer service, and after my quick call with Chris Im convinced these are true facts. For weeks I have been getting the runaround from multiple insurance companies but within minutes he was able to pull up my information and locked in the best rate. Instead of waiting days for my ID cards, they were already in my email before I even hung up the phone. 25 minutes - easy breezy.

Ci
Review №61

Andrew was very helpful and knowledgeable. He answered all my questions and didnt put me hold to find the answer. It was a pleasure to speak with him, he has a great sense of humor.

Ma
Review №62

So I called to get an insurance quote. James was amazingly professional and walked me through my options. By the end of the call I had gotten 2 vehicles covered and renters insurance for an amazing price. James saved me $169 a month from my previous policy. I highly recommend calling james if you really want to save some money on your insurance needs.

Ly
Review №63

Erik was very helpful in helping me with my auto insurance needs. Thank you for lowering my rates!

Ch
Review №64

Great service from Erik Hernandez. Got me a great quote that was $150 cheaper than my current quote.

Er
Review №65

Erik was very professional and kind. I Would recommend for anyone looking for anyone looking to switch to Geico.

Jo
Review №66

Krystal Anderson was very friendly and helpful. She took time to go over coverages I didnt need and saved me more than half of the high rates I have been paying at Farmers. Great service!

Ma
Review №67

I had the pleasure of working with Krystal Anderson for my vehicle insurance needs. I dont know where to begin to describe my experience! Krystal is topnotch! She is very professional, very knowledgeable and very patient! I spoke with Krystal on numerous occasions and she answered all my questions with expertise! I called her many times before actually switching my policy to GEICO. She made this experience such a pleasure! I highly recommend Krystal when you are shopping for insurance!

Da
Review №68

Samantha McCullough is the best ! She went over and beyond to find me the best rate. I haven’t had good news in a while and she just made my day.I am extremely happy with Samantha’s service ! She goes the extra mile ! Thanks

Ca
Review №69

Thanks to krystal, my new insurance agent at Geico who provided with so much information that I am excited about joining the Geico family.The quote she presented allotted me the opportunity to save on my car insurance and I am so thankful . Again, thank you Krystal.

Le
Review №70

Andrew was very knowledgeable and helped me understand homeowners insurance much more definitely looking to do business with him once we purchase a new home!!!

sh
Review №71

Ashley was patient and informative. I would recommend her to family and friends. I hope baby shark is not still stuck in her head. we joked about the song as it played in the background.

Ir
Review №72

Erik .h.really help me out on my geico insurance...he make sure he explained everything to my understanding.

Pa
Review №73

Eric was excellent in providing me with superior customer service!!! Thanks so much…

Ti
Review №74

Erik amazing help with my 1st time insurance quote.

Ro
Review №75

I shopped around with every major insurance company and wasn’t expecting to switch, but Chris found me the best auto rate by far for the coverages I was looking for. He was efficient and answered all my questions. Samantha also did a great job finding me a good rate and coverage bundling my Homeowners and getting everything set up.

Ma
Review №76

So I have to say this is a very well deserved 5 star rating. Ashley Kaster was exceptionally professional, answered every question and walked me through everything. If you need insurance she is the person to work with!!

YB
Review №77

Erik H. was very very professional, friendly, and very informative on helping me with my plan. Love the way he explained my policy and help me get the best policy at the postwar price.

Na
Review №78

I called Geico and spoke to Erik H. for a quote and he was perfect on answering all my questions perfectly as well as getting me all the discounts i qualify for and getting me an amazing rate. Thank-you Erik!!

pe
Review №79

Erik was a great help, and made me feel aware of my coverages!

Ka
Review №80

Eric was very clear and concise on the policy options and coverage! Thank you so much!

De
Review №81

I needed a quote for a new auto insurance policy and ultimately had my save money by switching to Geico moment courtesy of James. He was very knowledgeable about all of the discounts that were available for me. I was in disbelief when he first quoted me my rate. I completed the entire process over the phone in less than an hour. My expectations were exceeded!

Jo
Review №82

Erik H did a great job offer advice and assisted me with my new policy. THAnk you!!

Aq
Review №83

Erik H from the Spring Office was very professional and he explained the whole policy to us before we agreed to anything and made sure we understand what we are getting and I really appreciate all he done for us. Thank you very much Mr Erik H

Ju
Review №84

Erik Hernandez has great customer service! 10/10 would recommend

Je
Review №85

James did a great job helping me find a great rate with geico! He was very efficient and got the job done. I usually avoid these things because it’s a pain to switch and deal with these tasks but James made it super easy on me

Cl
Review №86

The agent Mr Eric Hernandez was very knowledgeable and he got me a good quote!

Lo
Review №87

Erik Hernandez was very helpful in getting me the insurance I needed. Dont ignore their calls, this local office was able to get my a great rate.

Li
Review №88

The experience I had with James today was phenomenal. He was very informative & very professional. He was patient & thorough when I asked questions.

Ka
Review №89

Thank You Sherry Casterline for the Excellent Service you provided me with my auto insurance needs!!!

Ro
Review №90

Eric Hernadez was very helpful today. Very professional and answered all questions. I switched to GEICO

Mo
Review №91

I have used Geico in the past and changed carriers due to price increases, but I never had any issues. I am changing back to Geico from Allstate after issues with a roof claim. I feel confident that Geico will not give me the run around if I need to make a claim in the future.

Jo
Review №92

Spoke with several different Insurance companies. Niko was the only one to provide me with a better deal and a reason to switch. He took extra time to make sure I get the same level of coverage I was getting with the previous company and at a price that was comparable. Thanks Niko!

Jo
Review №93

Erik and America were Amazing to work with, they listened and understood what we were wanting. We got a way cheaper rate for auto/homeowners insurance bundle and we switched from USAA. A big thank you for y’all’s help for.

WW
Review №94

Erik Hernandez made the process very simple and provided the options I needed. The entire process was clear and relatively quickly and it was all completed over the phone. Thanks again, Erik!

Be
Review №95

Mr. Erik Hernandez Sr is an awesome agent and makes you feel welcomed. He looks out for you and your family.

La
Review №96

Andrew Mercado was very professional and patient with us as we were trying to understand our coverage and transfer over to Geico. cdfr45

Ki
Review №97

I always ask for America to help me with my homeowners insurance. She researched very quickly and gave me the best price for great coverage while I was on that phone with her. Shes so nice to deal with too! No one really likes to deal with insurance, but she does!

Ro
Review №98

James Bergerson was GREAT!! Very personable, friendly, and helpful. He walked me through the entire process and helped me get some discounts applied to my policy. He helped make my experience with Geico fun rather than boring frustrating. Didnt even realize I was on the phone for as long as I was.

Ch
Review №99

Eric H. was a great help. Made this much easier during a hectic time.

Ma
Review №100

Erick Hernandez is my agent out of the spring location and he is very professional and helpful does not rush customers off the phone, a real class act...

Information
21 Photos
100 Comments
4.3 Rating
  • Address:1403 Spring Cypress Rd Suite 104, Spring, TX 77373, United States
  • Site:https://geico.com/insurance-agents/texas/houston/jerry-coker/
  • Phone:+1 713-224-3426
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Insurance company
  • Motorcycle insurance agency
  • Renter's insurance agency
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:9am–4pm
  • Saturday:Closed
  • Sunday:9am–6pm
Similar organizations