DONT GET YOUR LEXUS DETAILED OR SERVICED HERE! VERY UNPROFESSIONAL AND RUDE STAFF. Calcium water spots ALL over my car, floors not vacuumed or steam cleaned, did not wax my car. When I had an issue with the quality of the interior/exterior DETAIL, I was told from their staff dont come back and take my business elsewhere. I was told $400 was a SALE price and that my standards are too high. what part of detail means not doing the job and not paying attention to the details?Not only that but they were supposed to replace the bad actuator on my tailgate. This is the second time and they did not replace it. only greased it. Currently still has same problem.Attention Lexus owners. do you really want to get sub par service on your $50,000 + car?

Todays experience was the best! Highly satisfied with the service! Love this place! Brittany Mclean was so helpful and fast! No pressure at all and even saved my money and time! My car is clean and as of now no tire sensors are going off. Recommended!

We came to look at a car and met Roger. He was friendly, honest and no pressure. He answered our questions, was efficient and very personable. We purchased the car after test driving it. The entire process was completed in 2 hours and we drove the car home. Love doing business that way.

Chris Biggs is a terrific guy. He’s very helpful, solid, not pushy, knowledgeable and pleasant. I would recommend him highly.

Trust. I have been a Lexus service customer for 16 years. I have always thought of their service department as friendly, with high quality work. My mother only owned Lexus vehicles, my siblings own Lexus vehicles, I have numerous friends who own Lexus vehicles. On August 8, 2021, I took my 2005 Lexus 330RX into the service department for an oil change. I requested the tires NOT be rotated. The next day I drove my car on the freeway. At 72 MPH, my steering wheel began to shutter/vibrate. It had not done that prior to the service. I pulled over and called the service department. They said to bring the car back in. After waiting an hour, I was told that they had found the problem. The explanation was that the weights in all four wheels were incorrect. They told me they had adjusted the weights and charged me $65.00. Now I don’t claim to be a tire or service expert, but I am sharp enough to know that the car wasn’t vibrating prior to the service, I had requested the tires be left alone, and I am now being told it was suddenly the wheels and was charged for the correction. Rather than question the service personnel at the time, I decided to do a little research first. I contacted two tire dealers who agreed with my speculation…it didn’t occur before the service and adjusting weights in the wheels all of a sudden didn’t make any sense, especially all four. I contacted the service department with my complaint. The result was they stated they would remove the charges. That’s it. I was furious for numerous reasons. 1) Obviously they had made an error during service. Rather than take responsibility and fix it, they put the blame on an extraneous reason and CHARGED me to do it. 2) The trust I have enjoyed between the service department and myself eroded. 3) The response was not taking responsibility or apologizing for my additional time and their mistake, simply applying a refund. 4) It has been almost a month and the refund has yet to show on my charge card. After 10 business days, I contacted the service department about the refund and was told it would be taken care of. Not yet. You can provide all of the wonderful coffee and Uber service you want, but ultimately it comes down to trust…can you TRUST the service department to be honest with you and fess up when they make a mistake. Apparently, Larry H. Miller is not prioritizing that value.

Lisa made my entire experience worry-free. I had already decided on what I wanted and she worked with me to find a car that fit my needs and was very communicative throughout the whole process. When my wife and I drove up to pick up the vehicle the entire staff was friendly to us and our daughter, treated us as if we were family. Cannot ask for a better experience!

Love this place! Mike was so helpful and I didnt feel any pressure at all. He wants whats best for you. The financing part was also very enjoyable Christin? was very personable, friendly, professional and is just beautiful. Love these guys.

Absolute best service! Highly recommend taking your Lexus here.

Ive been to Larry H. Miller in Spokane recently to have some routine service on my RX. Also in the past Ive had some rather large recommended mileage services completed. In both cases Asa has been my service technician who Ive been very satisfied with. The overall experience has been great and I will continue going there with my business despite being from out of the area. Well done 🎯

I have had my previous Lexus vehicles serviced here for years and decided to purchase a new Lexus last week. 10/10 recommend, Roger was a wonderful sales person, worked with me via phone then in person to get the exact model and trim I wanted. Very respectful, low pressure experience, super great process overall. If you are in the NW looking for either a new or used Lexus, this is the way to go. Definitely was made to feel welcomed and valued, felt like a premium experience start to finish.

Just had my 15k mile service. It’s always a pleasure dealing with this dealership. My salesperson Chris and service advisor Asa are both top notch. Easy to get an appointment for service. Service is fast and accurate. Love the convenience of having them drop me off at home or my office while my car is there, or being able to get a loaner if I need one. Always treated as though they value me and my business. Five Stars!

Every time I get my Lexus serviced I am thankful I purchased my carat Larry H. Miller. The service is always above and beyond and usuallyno cost to me. They are courteous and fast and clean my car always.I can sit in their comfortable waiting area, or if I need a loaner they are always accommodating. I cannot say enough about my positive experience EVERY time.

Wonderful experience with DJ and the entire team at Lexus of Spokane! Second car purchase after a 12 year run with the first one, and I am loving it! Overall was a quick and streamlined process. We were able to complete most of the paperwork over the phone and then when it was time to drive the car off the lot, we were in and out with signing the final docs and getting the keys. Love my Lexus GX460! Thank you DJ!

They were honest and did what they said they would do. Very courteous and pleasant throughout the purchase.

On time, update as mechanics completed work and shared their recommendations, provide ease to connect or get a ride/loaner. Clean and socially distance waiting area with great coffee options, soda and water. Great communication about appointment and support with oil special. Will use again next time I’m in Spokane!!

I had a very pleasant experience and was given plenty of welcome attention on all of my issues. I will go back when I need to, the service was great.

People in our family have bought 5+ cars from Ervin Johnson. He is so helpful & personable, we feel lucky to have met him.

Britt was absolutely outstanding assisting me in this very challenging repair. We ended up being Friends by the time it was all done. Well done Britt. Sheis a testimony to your high quality, fine organization. -Brian Mennis in Darby, MT

Lisa Borrego at LHM Lexus is a salesperson extraordinaire! I live in Montana, where there are no Lexus dealers. I purchased a Lexus RX350 after doing my own research, plus phone calls, text messages and emails to Lisa; she responded to messages quickly. She is knowledgeable about what she is selling and works to make sure you are getting the vehicle you want.

Lisa was a pleasure to work with, I spent less then an hour and a half at the dealership this included picking out my car and signing papers. This was one of the smoothest car buying experiences I have ever had. I highly recommend doing business here. Thank you Lisa for a wonderful experience.

It was my first time at this dealer and I was very satisfied. Service work was done promptly.Service advisor answered all my questions and explained everything thoroughly.Good Job!

Pleasant and very attentive - while they over-charge for basic service. Every reason why people are leery and untrusting of a dealership service department. Because you can’t trust the bill. Once my warranty is expired - I will never have my vehicle serviced here. Between now and then, scheduled service and repairs will be done by mechanic I can trust.Edit : $99 to change mounted wheels and tries during a scheduled service that includes tire rotation. The bill claims mount/balance fee. The follow up conversation about the bill claims reprogramming of the sensors. Both explanations are BS. I switch mounted tires every 6 months with no charges at major tire retailers - even with no other billable service preformed. This is the industry standard. I’m not wasting one more minute trying to reach anyone. You’ll either fix the bill or not. My time is also money. Now you’ve disrespected my intelligence and time.

We had an incredible experience at Larry H Miller Lexus. We worked with Mike Bartlett and ended up buying a GX 460 that we love. We test drove a couple cars with Mike and he was incredibly knowledgeable, accommodating & professional throughout. Mike worked hard to find us the right car and made the experience of buying a new to us car extremely easy and stress free. We will continue to buy at LHM and hopefully always from Mike!Cheers!Jeremy & Rachel Wood

Bought our first Lexus here. What an amazing group of automotive professionals. Our salesman was polite and not pushy. The finance department did not try and hard sell anything to us, just made us aware of what they had available and left it at that. Would definitely do business here again.

Brittany is a joy to have as a service advisor. She listens to what I am saying and works to understand what I am talking about. Great to have her ask clarifying questions to make sure we are on the same page. The repairs are always great. Fixed my issue no problem, and if I ever have questions or concerns, they are right there ready to help. The dealership also works to follow all the current covid guidelines. Thank you.

DONT GET YOUR LEXUS DETAILED OR SERVICED HERE! VERY UNPROFESSIONAL AND RUDE STAFF. Calcium water spots ALL over my car, floors not vacuumed or steam cleaned, did not wax my car. When I had an issue with the quality of the interior/exterior DETAIL, I was told from their staff dont come back and take my business elsewhere. I was told $400 was a SALE price and that my standards are too high. what part of detail means not doing the job and not paying attention to the details?Not only that but they were supposed to replace the bad actuator on my tailgate. This is the second time and they did not replace it. only greased it. Currently still has same problem.Attention Lexus owners. do you really want to get sub par service on your $50,000 + car?

I went to Larry H. Miller Lexus in Spokane to check out a specific car with no intentions of buying it and ended up driving something completely different back home. I hadn’t even considered the model I bought, yet it turned out to be exactly what I wanted. I have enjoyed driving it every single day since I brought it home. All of this is thanks to Roger who helped me find the car of my dreams. It turned out the car I went to see had already been sold, but Roger suggested I try out a different model as long as I was there. What I appreciated the most about him is at no point of time did I feel any pressure to buy or commit to anything or to hurry up and make up my mind or get out of his way so that he could make a sale. It was like talking to a friend who listened and cared about what I really wanted. He helped me pick out the perfect car for me that I had not even considered buying. I test drove so many cars over the last few months, and every single one was missing at least one feature I was looking for. The car I bought had it all and more. I couldn’t be happier. And what I appreciated the most is Roger took the time to entertain my 2-year-old while I was emptying my old car and also brought him toys (indoor cornhole, anyone?) and coloring pages to keep him entertained while I was going through some paperwork. Thank you so much, Roger! If I ever get tired of my car, I will make sure to go to Larry H. Miller Lexus Spokane and ask you to help me find my next favorite Lexus.

Brittany was great to deal with. She was very knowledgeable and followed up immediately with emails as needed. This was my first experience with a Lexus dealership and glad to be an owner. I would highly recommend this dealership and especially Brittany in the service department.

Our RX350 Lexus could not have been in better hands. This was our 40,000 mile routine service but the attention we get when we are at Larry Miller’s is far from routine. I know this might sound like a sales review but they really do provide personal attention that makes one feel very special.

Roger engaged us in a pleasant, low pressure experience buying a used vehicle. He was knowledgeable, patient with our attention to detail and responsive in meeting our needs.

Noe and his team did an excellent job during the entire repair/replacement service experience. I strongly recommend them for the service of all Lexus automobiles.Jerry D. Abrams

Excellent experience. No pressure, honest. Chris Biggs was well informed on the product, great personality, easy to deal with. He and his manager were fair, ie. cracked windshield, (which they will replace) and air/wind noise from the sun roof which they will look at/fix on my next visit. Didnt plan to buy a vehicle that day but the easy, casual, process made it easy.Great folks, Great experience.Thank You,Steve

Service was a breeze. Came in from out of town, was taken in promptly, received a loaner to keep me going since it was the 30K check everything service, and back on the road home in no time. Finally, a dealership that views my time as important.

My wife took her car in to get the headlights adjusted on her 2020 RC Lexus. Not only was nothing done, there remains to have a dark spot when driving. The tech told her they didn’t see anything because it was “too light” out. She drove 2 1/2 hours each way for absolutely nothing.UPDATE: called twice to the general manager, no response!

Mike Bartlett and Christen Manduara made the process super easy. They treated myself and brother very well. I really enjoyed my time with them. Mike even went out and helped me get familiar with the car. Great experience.

Lexus service is so great! They were super fast and efficient..and even gave us cookies after providing transportation for us. Wonderful service, thank you!

Had a great experience purchasing a used Subaru. The sales woman and the manager were very friendly and did not pressure me. The only reason I did not rate 5 stars is because the detail job they said they did was not very good. I had to do more interior cleaning when I got home.

Fastest, easiest and best car purchasing experience I’ve ever had! Tyler Pettit was the greatest salesman I could have ever asked for and Christen in the financing department is great as well. I look forward to working with them again and would refer anyone looking to buy a new or used vehicle to them before anyone else. Thank you Tyler and LHM Lexus!

You guys get better every year. We have been extremely pleased with the friendly staff and quality service over the last 30 years!

Kevin was very helpful and informative. He knew the details and answered all our questions. I feel we made a win-win deal. We are excited to pick up the car when it arrives.L&G...

My experience with Kevin was great. I leased a new ES300H and returned my leased car IS 300. The negotiation didn’t take too long, they gave me their offer, I gave them what I believe was fair offer for both and told Kevin this is my only and final offer. It took about another 15 minutes and they accepted my offer. That’s the second time I deal with Kevin, very friendly and professional. I have and I will recommend him for other friends who are looking looking to buy or lease a Lexus.

Brittany, the new person is polite and honest. I did not feel any pressure from her to buy any additional services. The after-service car wash is near perfect this time. Would definitely go back again.

I recently visited Larry H. Miller Lexus Spokane to take care of a recall on my 2002 SC430. It couldn’t have been a more pleasant experience; everyone I dealt with was very knowledgeable and courteous.

Lisa was very patient with me as I tried several models before settling in on my favorite. She followed through on her promises after the sale, and made sure I had all my questions answered. Check the hours as I was surprised they were closed on Sunday. LUV my new Lexus!

Lisa was great to work with and I felt very comfortable! She helped me find what I was looking for and the process was quick and easy! I would absolutely go back and recommend Lisa and LHM for future Lexus purchases.

The 2006 GX 470 was delivered beyond expectation, the buying experience was seamless with well sorted communication from Kevin Rotchford my salesperson as well as a professional and efficient back end document closeout.Larry H. Miller Lexus Spokane, buy with confidence.-Kevin Rice

Tyler went beyond the call of duty to find the exact car I wanted..

Salesperson Lisa was fantastic! Little disappointed because when we went to pick up car, it wasnt ready with options we purchased through finance. Lisa went out of her way to get things corrected. Would recommend placing all weather mats, transferring plates, etc be done when customer arrives for pick up. All the associates we worked with were friendly and helpful!

Always great service. Asa is always professional and thorough. Thanks!

I called to make an appointment for my vehicles first service last week (purchased brand new from Larry H Miller). During our phone conversation, I was clear in saying that I need a service loaner. The gentleman I spoke with said to bring my vehicle in on Monday as this is when they will have a vehicle available. I live in Idaho, it’s a long drive for me. I needed a service loaner to visit my Washington commercial clients while in town. When I arrived, Brittany told me there was not a vehicle available. Frustrated that I’d driven all this way and scheduled appointments with clients, I postured up and explained I was told there will be a vehicle available for me. Brittany then agreed to get me a vehicle. I was forwarded to another employee, she said, “you’ll have to be patient with me as I’m filling in for a few weeks and have never done this”. After sitting there she tells me that although my vehicle is licensed and insured in the State of Idaho she will not give me a service loaner due to having a Florida license (in fact, she said it is ILLEGAL...ha). I explained I own a home in Florida and go back and forth. I must keep a Florida drivers license due to my homeowners exemption. After proving to her that it is NOT illegal, she proceeded to tell me that it’s Larry H Miller’s policy!?! Interesting that when I purchased the vehicle with my Florida license and explained that my main concern is having something to drive when the vehicle is being serviced, there was never an issue with my drivers license. I’ve owned a fleet of different makes of vehicles, NEVER in my life have I experienced such unprofessional service. I strongly advise if you would like service after the sale, DO NOT PURCHASE YOUR VEHICLE AT THIS DEALERSHIP. I will add, I have never taken the time to fill out a review, but after today’s experience it is a must! This situation is very disappointing and I am frankly outraged that these people wasted my time.There are a ton of options when it comes to purchasing a vehicle, service is vital.

Very Friendly and helpful when it came to giving more information about the vehicles and what would be the best fit. I recommend coming here to buy your cars the staff here cares for you like you’re part of the family.

I can’t say enough about the warm make you feel at home feeling good people down there… Lise borrego She made my day I couldn’t afford the full price and she works with me and got me out the door with a great car great price and she’s just gonna break version nice personality makes me feel real comfortable thank you very much can’t thank you enough have a great day thank you very much you really saved my day thanks again my day thanks again

Service was exceptional and the staff are as well. Prices for service were a tad high but overall it was a good experience.

Experience was amazing! Roger Borrego assisted me and ordered our family the perfext Lexus GX 460. I HIGHLY RECOMEND Roger and Lexus of Spokane!

My whole experience was amazing! DJ was great, made us feel comfortable and took great care of us! We love our new car!!

I had some unusual minor repairs done here, as well as a 10,000 mile service. It was all done efficiently and professionally. I am very impressed with the timelines and cordiality that this dealership showed me. Ill be back.

We were greeted right away and treated well by the salesman, Irvin. He even gave us some of his granola bars when I said I was starving lol. The process overall was easy. The only thing that made me leery was that there didn’t appear to be as many pandemic precautions as I would have liked. They didn’t seem to be too diligent about masks or distancing or not touching, shaking hands, etc.

Excellent job and fast service.Jim is always with a smile to listen to your car issues. He gives some good honest options for you to decide before starting any service order.People in this office have good teamwork, manners and public relations. I cant see anything to complain about being a meticulous woman.Try to have your car service done here, to experience their expertise.

Buying my Lexus was the best car buying experience Ive had when purchasing a new car. No pressure!

Hands down the best experience of buying a car ever

Larry H Miller has always done a great job servicing my automobiles. My most recent visit I brought my SUV in to have its rear brakes replaced. (A tire shop said they needed replaced). After a thorough inspection I was told they have a lot of life left. Additionally they put my snow wheels on and washed my car all at no charge. Nice to see that type of character in a business. Also, Asa and Jim do a great job as advisors each and every time.

We had a great experience buying our new Lexus and Chris was wonderful to work with. The easiest car buying transaction we have ever had!

Asa is THE BEST! No matter what our ‘99 & 2001 Rx300’s need...scheduled or unscheduled, he always makes time to figure out their needs & get them fixed!! We purchased both cars at this Lexus location & through the decades... Asa & crew have taken the best care of us & our cars. We feel great trust in Asa & the service crew & appreciate the TLC they give our cars to keep us safe on the road. THANK YOU Asa & service crew! {P.S. We miss the cookies this year!} 😆

This is the third Lexus that I’ve bought from Chris Biggs. It’s always a pleasure to deal with him and I’ll keep coming back as long as he’s there.

We drove to Larry Miller Lexus because the Toyota dealer wanted $350 for a repair. Lexus ordered our part for free and is sending to us, then a recommended a repair place in tri cities that is Lexus trained for install. They were great as always to work with. Thank thank

As usual, a very good experience working with Chris at Lexus Spokane.

Lisa very was extremely helpful, responded to all my questions, very knowledgeable and professional. She made buying my car very easy and fun. I highly recommend LHM and working with Lisa!!!

NO change - ALWAYS perfect service by cheerful and professional staff!

Brittany was very patient and accommodating. Excellent customer service. Thank you!

Brittany was absolutely wonderful! She was informed and informative and very helpful. I will use her in the future.I am also looking at trading my car in for a 2022 Lexus 450hL or full hybrid in 2021.

They always do a fantastic job, especially Brittany in the service area, in trying to do what’s best for the customer.

ASA was great to work with again. Also they held onto my car for 2 weeks as I was traveling. Car came back cleaned and all service items performed perfectly. Lexus and Larry H Miller continues to get my business. I have bought 3 cars from them so far and won’t go anywhere else. By the way...service was cheap! Don’t know how they make money!

Great service. Lisa Borrego was especially helpful and pleasant to work with. Beautiful car.

Did all the work (that I had added to my regular service appointment) and still got me in and out in a timely fashion!

After many negative experiences with spokane mechanics with misguided and selfish exploitation of my unknowing hand, I was scared to bring it in to get any work done,However after arriving at Larry h Miller I was met with smiles and care, they addressed the issues that I was told was wrong with my car that would have costed me much more money and debunked these fraudulent claims, and got to the real root of the problems. Saving my pocket and much heart ache/anxiety. My car has been a problematic car for a while and since I got it back it has felt brand new. They shined my tires and washed it to give it the fresh feel and I cant thank them enough for their help.

I have used the LHM Lexus maintenance services since 2017. I am very satisfied with their services. They provide professional advices and services without pushing for unnecessary repair and maintenance.

Phenomenal service....first class - led by Irvin Johnson....such a great experience. I have purchased two Lexus vehicles here and will continue in the future.

Yet another regularly scheduled (70k miles) maintenance visit and surprise.....no surprises. Just the same friendly and timely help to maintain our 2014 Lexus ES300H.Thanks Asa and Lexus of Spokane.

Efficient, friendly service including a brand new car loaner and cookie at check out.

Awesome - washed car and gassed up for the trip back home some 140 miles. No Lexus dealers in our area, but enjoy the day trip for servicing.Serviced car and updated a couple of recalls due on our car.Thanks Jim.L. Zeller, Tri-Cities, WA

Got us on the road again. We were stuck in Spokane, on a family road trip, with a blown suspension airbag. I put in a service request at 10pm. By 7:30am I had an email from Jonathan and a call from Brittany. Brittany and the tech were patient in helping me sort through options and getting us going again. Thank you!

Excellent customer service. Car was ready when stated, no extra wait time! Highly recommend them for purchases or repair.

Bought a very nice used rx350 here. Good experience. Nice people . Fair price on it too. I would highly recommend them.

Very professional people . Very nice dealership to work with specifically MIKE . he was very helpful, deal went pretty smooth .LISA with sales she is great, help me out even after the sale . Very happy to deal with them . Highly recommended 👌

Jim saw that my car was serviced as quickly as possible.( early in fact). I felt very safe as they use all CDC guidelines to protect against COVID19. Everyone was friendly and accommodating . Thank you.

Camera was great, made sure our car was picked up in whitefish and transported to the car dealer for a fuel pump recall. Service was promptly performed. In addition tires were rotated and a service check of most of the systems in the car which was then promptly returned to our home in whitefish. Good job.

Had a great experience at LHM leasing a 2021 Lexus NX 300 H Sport, it was quick and easy. I had researched and decided on this model, took a quick test drive then went online and filled out quick credit app and scheduled pick up. I showed up, papers were ready to sign and Kevin Rotchford was great to work with, he spent time showing me all the features of the car making sure I was comfortable. Highly recommend them.Thank you!

Ive been bringing my care to Lexus for over three years. I arrived early and no one greeted me. I had to ask who my service representative was for the day. I got a routine oil change and had my winter tires put on. The dealership had my car for over 3 hours to do these two tasks. The next day my tire pressure light was blinking. When I brought it back in I had to wait for over an hour. They informed me that only three of the sensors on my tires had been programmed the day before and not all four. I understand they are busy but quality service is something that they pride themselves on and this was short of quality.

Always excellent work done and great service. Highly recommend .

My wife and I went in to look at vehicles and was assisted by an awesome gentleman named Irvin he was very nice, respectful, and knowledgeable. Next time you plan to look for a new car please make sure you stop in and ask for Irvin!

I cant say enough about how impressed I am with the customer service at LHM Lexus. We brought the car in for regular service and asked them to look at an issue with wind noise coming from the sun roof. The car was ready when promised and no more wind noise. Thank you to Asa and all others involved.

We have a 2005 Lexus RX330 and it just turned 200,000 miles and I had the oil changed this week. They did the oil change and check-up and it came back all good with flying colors! I keep all my rigs clean inside and out always, and fixed mechanically too. The service rep told me that my rig will be good for another 100,000 miles with the condition it is in. I thanked him, but also said the dealership, (LHM LEXUS SPOKANE) has been a big part in helping me keep my RX330 mechanically sound. I can always depend on them being honest when repairs are needed or not needed. They deserve the 5 star rating...

My service was great! A loaner was ready and waiting. Very friendly staff and my car looked great when I picked it up! Will definitely use this dealership for my future Lexus needs.

Did a great job of listening to what I needed in a car Erwin answering all my questions the sale went seamlessly very happy with Larry H Miller thank you

Asa is a excellent service writer courtesy and efficiently at its best

Lisa Borrego did a great job in helping me get my wife into a nice Lexus GS. She worked well with us and got us into a car that fit our budget.

I always feel taken care of by the Service department at Larry H. Miller Lexus Spokane. They ensure the schedule the appropriate checks for my car and take care of all recalls. I like that they have a space where I can just set up and work while I wait. And the cookie at the end is nice too! ;)

Love this team! Friendly people with great services, clean environment, beverages, refreshments, and more. Brittany was super helpful, informative, and communicative. So happy I went Lexus this time and so happy this is my local dealer 💯

Lisa Borrego did a fenomenal job from the first time I spoke to her inquiring about a truck. She jump right into the details so she can have everything ready by the time I got there since I was driving in from out of town. She made everything smooth and very pleased with my purchase.

Chris Biggs got the vehicle we wanted and followed through in every way.