I enjoy my massages when I can get them. However I am paying dir a memebership and can never get scheduled, either ther is no availability because of their shortage of therapist but I am not getting compensated for the inconvenience. I work and it seems as though their therapist are only available up to 5pm, although they stay open till 9. I understand that covid has played a part in this, but im still getting charged and nit receiving service....totally not good!

Not really sure what the big deal about it was. Yeah, it was relaxing and all. It just was not for me at the price they charge. And mine was free.

First and foremost, I am always greeted when I arrive. The front desk staff are nice and professional. Customer service is one of my greatest pet peeves, and they happen to exceed my expectations. Rachel is an awesome Massage Therapist. She is very kind, and detailed oriented. She ensures that you leave relaxed!There was a discrepancy during my checkout transaction. Ms. Kenya was nice, and she apologized for the mistake. She was able to get her manager Ms. Jenicka to correct the miscalculation. They both resolved the situation promptly, and with reassurance. We were all joking, and laughing about the mishap, and they had a great attitude about it. Customer service shouldnt always be uptight, its great to have a sense of humor along with great attitudes. I enjoy coming here, and I most certainly recommend this location to anyone!

Real nice staff and overall good message therapist. Prices are pretty high if you dont get the membership.

Rachel and Connie are two of my favorites. If you need some R&R please give yourself some self ❤ care! Its work it. You pay for what you get and the value here is perfect.

I made an appointment and was not informed of the cancellation policy. I learned about the policy when I called to cancel. At that time I was informed that I “might be” charged 1/2 of the rate. However, I was initially told that my card would not be charged until after the services were rendered. No mention of a cancellation charge. Guess what??! My card WAS charged and full price at that!!I will take ownership for not asking enough questions but, I also feel that ALL information should be disclosed at the time an appointment is made. Any staff member answering the phones should be trained to do so.I should have taken the advice of others and not given them a second chance but I did, much to my dismay. I’m very disappointed and annoyed in their unprofessionalism and selective communication.

Really enjoyed my facial. Jasmine was wonderful!

Rachel did an awesome job. I am more relaxed and calm!! Thanks Massage Envy!!👍🏽👍🏽👍🏽👍🏽💯💯❤❤

I didn’t know a massage could feel so comfortable, relaxing, professional, and great !!!

Go to Ms Connie is if you need a awesome massage therapist 😃

Sticklers on hidden policies and very inflexible. Too many fees. Not customer focused. massage is not for the full time. Don’t waste your money here. There are better places with more qualified workers.

Tremayne is the best masseuse Ive ever had.

Although my first experience was pleasant and the massage was amazing, I still have a bad taste for this place. We have been in a pandemic and no one has been able to go out, let alone get a massage, however my card was charged for $130 for the month of March and May... (April was waived apparently) when I called to inquire about it I was told multiple lies regarding receiving a callback from their supervisor. I was told he would call me that same day and then I was told he would call me the next day and when the next day arrived he wasn’t there and no one else could cancel my membership. Three different employees apologized for the issue and the frustration it caused but only one of them truly seemed genuine. I no longer want anything to do with this company. I’m very disappointed because I thought the professional relationship between myself and this company would be long term. Pending a callback I do not want to do business with them any longer.

I walked into Massage envy with a lot of pain and pressure in my shoulder/neck. Within the hour, my therapist had it completely gone. Melody was absolutely amazing! 100% recommend her!

I highly recommend this Massage Envy!! The group that works there are amazing. I felt like I knew them my whole life. It was so easy to relax and unwind here. Facial was amazing!! I had such a great experience! Will definitely be going back!!

I had a wonderful experience at Massage Envy. Vanessa was my therapist. I am not a regular massage-goer, but was using a gift card. But I let her know that I had been having some issues with my arm and shoulder. Before the massage I couldn’t lift my arm and shoulder above my head without pain. One day later I have almost full range of motion back and very little pain!! I will be booking a second appointment!!

I have been coming here for years and have a membership. The staff is great -they get to know you and your needs. I do find, however, that there is turnover in therapists, and when I work with someone I really like and they move on its a little hard. But I have always found someone who can work with me. I highly recommend Elizabeth. She is extremely well trained and knowledgeable.

Sticklers on hidden policies and very inflexible. Don’t waste your money here. There are better places with more qualified workers.

I’ve been coming here for 6 months and I’ve had a hard time finding a therapist who fit my needs. Finally by the 6th therapist, Brianna came along and she is wonderful! I will be back and book with her again and again. She’s awesome with medium to deeper pressure, without hurting, but really gets into the tight spots like neck and upper back and around spine. Cannot wait to go back. Thanks!

My mother and I came to get full body massages. We truly enjoyed our experience. Unfortunately without a membership it costs $95 for a 1 hour massage. I would love to come more often but I dont want to commit to a membership.

Great customer service from the staff up front. Scott (massage therapist) is extremely knowledgeable in the bodys muscular, skelatal system and overall well being not to mention breath taking working hands and consistency . Would absolutely refer anyone looking just to relax or even get out of chronic pain. Absolutely life changing! Thanks so much Scott and the rest of massage envy staff! Membership is definitely worth it!

I bought a $75 gift card online for my wife for Mothers Day. In the description online, it says at the $75 price point you get a 60 minute massage or facial, with gratuity included. Upon arrival for her appointment, she was told that itd be $95 and she would be responsible for the difference. Upon confirming this on the website, the employee said that was for returning customers, which didnt make sense, because its a GIFT CARD! Seems real shady. There were apologies offered and my wife got her massage for the cost of the gift card. She said it was wonderful either way. But what kind of business offers gift card packages and then tries to not honor what was advertised? Buyer Beware!

Since I moved 3 years ago to Michigan I havent been able to get regular massages like i used to. So I jumped at an opportunity when I came for vacation. I received an hour and a half massage from Vanessa. She was great! Like she knew exactly what was bothering me (neck and shoulders mostly) it was great. I left feeling relaxed and sleepy :-) which is exactly what I wanted. At the end of my session she recommended a fee things and gave me a brochure on myself lol and what we worked on, and what she noticed. I will make this a routine stop on vacations now. I cant wait to move home so I can her back on the membership!! Thank you!

I loved it, I enjoyed the atmosphere and the staff was polite. Emmy done a great job and I would recommend to anyone that suffers with Sciatica and Fibromyalgia. This was my 1st time and after having a full body massage and stretch, I tell you, I feel a difference and overall I feel better. Thank you Emmy see ya soon.

Kind & Helpful staff, Excellent massage.Highly recommend this location.I was in a lot of pain from 2 days of very hard work and then driving 16 hours straight, Melody gave me one of the best massages Ive ever had (Ive had hundreds) and got me feeling normal again.. I plan on coming back next week.

I have paid for 3 massages and I called to scheduled my appointment and was told I couldn’t use the massages that are PAID.. I feel like I’m being robbed. Not professional and no one tried to make a effort..I was told I couldn’t use it because their waiting to take my money out on their own time instead of calling me and saying they tried to take the money out of my account.I believe that if I have already paid for 3 then I should get my three and if I have missed a payment let me pay it and continue coming..I’m so upset and never have seen such.

Always a great experience!

Massage was great. I received a gift card for Christmas for a massage... The gift card that i received was for a 1 hour massage. When i redeemed the card I was told that my balance was $30. When i asked why the balance i was told bc i had been there before. When i was receiving the explanationis was with attitude, i explained to the receptionist that i just asked a question abd wasnt arguing with i just sisnt understand why it was so much. I had not been to massage envy in over 8 years. And i must say with the front desk treatment.... i.will never be back.

The only reason why I’m giving this place even 2 stars is because the massage itself was relaxing. However, my appointment was at 3pm. I got into the room and started the massage around 3:20, and looked at the clock when I was done and it was 4:00. I PAID FOR AN HOUR! When I left the room, she was greeting her next customer and said “I’m sorry I’m running late, I’ll make it up to you”. She was more concerned with that client then a potential returning customer. Never will go to a chain like this again.

Mel is the best massage therapist here but they have several other great ones too. Facials are great quality for the price but, they push products pretty heavy. Counter staff needs to answer their phone though... It always goes to voicemail. Really annoying when you want to schedule an appointment.

Got my first massage today. It was fantastic. My therapist was Casey and she made it a wonderfully relaxing experience. I highly recommend her.

Best staff, very relaxing, very clean and very safe. I have never been made to feel uncomfortable during my massage. My therapist is just the best. She knows me and my needs and works closely with my Physical Therapist to keep my back and shoulder in good working order.Update: Ive been a member now for almost 3 years. Best decision I have ever made. I was able to avoid a very bad neck fusion surgery because of the care given to me from my physical therapist and my go to girl Melody her at Massage Envy. Melody and I have more of a family relationship than a therapist client relationship. She never fails to address all my concerns, but she also listens to me brag about my grandson and she tells me all about her two little girls. Thank you Melody for being more than a therapist, thank you for being a friend and a confidant.

Scheduled a couples massage for Our Anniversary a week in advance only so show up 15 minutes for before an appointment and have then tell me that the system must have deleted it or double booked. We were there and no one else was. This was the only time off we had together for probably more then a month. They did nothing to fix this. I wish I could give 0 stars. Thanks for messing up my Anniversary. Dont use this place go somewhere nicer.

Bought my best friend a prenatal massage here and recommended this place to my sister for a couples massage which she followed up with and purchased one. I went to schedule my OWN appointment for reflexology and they refused because I didnt have a credit card. Sorry Im a college student who dont want credit cards because Im too young to handle them. Change the policy......IT SUCKS! No more business from me or my family! No wonder even previous employees have such bad things to say about this company

I love this place. There are massages to suit your need. I have favorites on the staff,but I dont dislike any of the staff. Been going here for years.

Very nice but too expensive for me

I would rank 0 stars but this program makes me give at least 1 star to be able to post.I had the worst massage ever!The table was cold and I was about to freeze. Then got rocked like you would rock a baby in a cradle and then karate chopped! Then spoke to the clerks up front just to be blown off. Told they would talk to her about her techniques. No consideration for the customer and now my back hurts worst than before I went there. Had to leave my number in hopes that the manager or owner will call me!!!!Such an awful massage and awful customer service!Never going back to that establishment again!!!!!!!

I called early in the day to set up an appointment and left a messag. By the time I got home at the end of the day I remembered I did not recieve a call back. I called back and was asked to hold and left on hold after 30 minutes I hung up still have not recieve a call back from my voice mail. Customer service at its worse.

Literally had the worst massage I have ever experienced in my life today. If zero stars were an option I would have given that. I have lower back issues on and off and my back was not hurting at all when I came in. She only massaged my back for about 10 minutes of the hour long session and either dug her elbow into my back to the point I was in horrible pain or she used 2 fingers and barely massaged me at all. I am in so much pain now, more than I have felt in a long while, thanks to that horrible massage. I am a member (because I loved the massages I got from the Gastonia NC location) but I will never go here again, I would rather not use it than have to sit through that torture again. WORST MASSAGE EVER!!!

Went in for a facial and came out with skin so sensitive I couldnt touch it and tiny cuts all over my face. I know its natural for skin to be a bit sensitive, but I have multiple little cuts because the woman rubbed my face so hard with an exfoliator.

Ive been a member at this location for well over a year. My husband also has a membership. The staff is friendly. I always have the same esthetician, who I love. The facials Ive had at ME are the same quality treatment you would receive at a place like Urban Nirvana but for a much more reasonable price. I highly recommend the facials at Massage Envy. I have 2 issues that are minor with the first being they sometimes dont answer the phone and it goes to a recording. The second is they advertise a 1 hour facial but its technically only 45-50 minutes, with time for changing your clothes. Overall, I really enjoy my time at Massage Envy Spartanburg.

This company is a rip off! Company collected over $500 on the monthly plan, which is fine, but once I called to cancel they informed me that I only had 1 month to use the 10 services left. I was unable to do 10 massages in a month, who can, and they cancelled the membership at 12:00am on the last day of the month and did not even allow me to try to get a service on that day. The Massage Therapists are great but I would stay far away as possible from their monthly scam.I guess that is why they currently have a lawsuit on them about this same situation.

Tamara is an absolute jewel. I trust no one else. If firm pressure is your choice, shes the one to see.

Its good massage service. Most therapist very competent.

Terrible customer service and as others have noted do not sign a contract. After I got out of mine I needed a massage and since the therapist were good I tried to go back but they wanted a credit card to hold an appointment. I have never had to hold an appointment for a massage with a credit card. Just part of their racket. DO NOT GO

Was just as good as my first visit. Angie was amazing as always.

Excellent and friendly staff. I see Ciera and she gave me the best deep tissue massage Ive had in years. Highly recommended.

Didnt give my mom her hour session!!! Poor customer service!! She said because she didnt get there at 6 oclock 15 before her appointment then thats why she didnt get hour session!! Also she had to wait because there was another aesthetician finishing up so the rooms werent ready I think this is very unprofessional and I would never recommend this place again !

They steal from you. You pay for services and if you dont use them in their allotted time frame (which is a ridiculous one) you lost it. So you pay for services you dont get. DO NOT DO THIS. THEY SCAM

Loved it so much joined as a member!

Do NOT sign a contract! The contract auto-renews at the end of twelve months, and they make it as difficult as possible to end it on time. The therapists are great, but a contract is NOT worth the hassle.I signed a contract when I was pregnant because of back pain. I developed preeclampsia and HELLP syndrome at 26 weeks and had to have a C-section. Facing a mountain of medical bills, I asked ME to release me from my contract. They refused but did freeze it for ten months. At the end of ten months they began charging me without notice. Thankfully I noticed since I check my credit statements each month. I started going again, and once it seemed around a year, asked a receptionist when my contract was going to expire. She told me this was my last massage and I didnt need to reschedule. But then I received a call six weeks later that I had a massage credit. I suspected something was up and called and asked if my contact was going to renew. I was finally told yes, so I asked what I needed to do to keep that from happening. Oh just come in any time. I dont need an appointment or anything? No, just come in whenever. I drove in and was told only the manager can do that and she wouldnt be back for a couple of days. I asked if I could have the forms emailed to me and the receptionist said yes. I waited several days to receive the forms. After several phone calls later I was finally told that they didnt email the forms because email addresses are easily misspelled. If thats not dragging your feet I dont know what is. The manager tried to charge me an extra month because I didnt give them 30 days notice, but I insisted I would have given them 30 days if the receptionists had given me accurate information. Before all this happened I was thinking about going back when we are more financially stable, but I will never give them my business again. A company should keep their customers coming back because of their great service, not because they make it impossible to end a contract.

Cancelled my membership without my knowledge and charged me $190 after the fact!!! Ruined my opinion of this company. Will never go back. Will never recommend their services!!! Thoroughly disappointing!!!

If ridiculous policies that justify outrageously priced massages are your thing, this is the company for you.

The staff here greet you by name and are professional and will try to accommodate your needs. However there have been times when I have been disappointed in my service but it has always been taken care of.

They have terrible customer service and business practices. I had an appointment with an appointment card showing my appointment for a specific date and time and upon arrival was informed my appointment had been the previous day even though I had the card THEY had given me showing my appointment for the time I was there. I was expected to pay for being a no show even though I was told the wrong date and time. It was thier mistake and I had to pay for it with my paid for massage for being a member.

Awesome, Melody is the best

Its a racket. DONT SIGN ANY CONTRACT. they will tell you anything you want to hear to just sign. Tianna or however you spell it is the rudest coldest henchman you ever seen. The owners obviously hired the girl to do their bidding. Its a bait and switch game. Im surprised they havent been shut down. The management will tell you that they will not honor anything one of their representatives tell you to get you to sign. BUYER BEWARE AND STAY AWAY. OH, the massages are good but dont sign anything. contact me for the whole story. From other people that I have talked to about them...thats the way they operate. the whole place is ran by a bunch of thugs.

Not a good place to get a massage

Its great awesome experience.

Great place, staff is super friendly and helpful.

Let me start saying I love massage envy! Ive worked for them before and i loved it. HOWEVER, this is the WORST massage envy ever!!! If i didnt have to rate a star inorder to post this then it would be at 0 star. But i only did one star since i want my voice to be heard!!I understand the policy, im not complaining about that what i am complaining about is that i DO NOT feel like im a value customer of massage envy. Im just another dollar for them and as i read these other review i agree with it! I do not have any against the managers and front desk however they do need to brush up on their customer service skills. I ve worked for massage envy for a year and a half. Recently i did not have time to continue working at massage envy for a parttime job so instead i became a memeber.I pay my dues on time (even way early most of the time). Ive only complain once bc i after so many times of trying to book appointments as a member i was never able to get in so i was debating to keep my membership or not. ive been with them (at this location) for 5 months never miss an appointment. Until today, I had to go out of town bc of family matter. Who the heck is going remember first about a massage when family matter is going on. Anyways so they i missed my appointment along with my little sister appointment. I understand that the therapist have to get paid but im requested to only get charge for half of each session instead of full for both session (which was about $100) bc they had canceled on me before for previous appointment.I ask the manager (lindsey) so how come its okay that you guys can cancel a massage on me but im not allow to cancel 1 with you all? her respond there are times when a therapist gets sick and are unable to come to work. so i asked when a therapist get sick its okay to cancel but when it comes to my family matter its not okay for me to miss? there was no good response back from her. Secondly i ask her so since i was never able to get an appointment with you all and already debating to keep my membership if she can terminate my membership early bc i only have a month on it. she said she cant cancel it bc im still in my intentional term and i have one more payment due. I said so what if i just changed my charge bc they are unwilling to work with me and so i dont feel like as a value customer i should not work with her either. Then she threat me that if i do not pay they would sent me to collections. That PISSED ME OFF! DO NOT THREAT ME! i simply said well i guess ill take my chances with the collection company and will refute it with my bank!OVER ALL! dont fall for this LOCATION! if you want to enjoy the benefits of a wonderful massage which will make you relax (not stressful one) PLEASE SIGN UP WITH A DIFFERENT LOCATION who is willing to give you warning and treat you as a value customer and not just another dollar!!!!I LOVED massage envy but now with this experience I am not too thrilled with the company. For the past 4 years of being with massage envy i never had any issues until this one. At first i did not believe all the little bad saying about this location but believe me I AM A FULL BELIEVER!

Take heed before signing a contract for a membership with this location. It is indeed a contract - not just a membership agreement. Their front desk sales associates will tell you that you can cancel at any time (they told me repeatedly to my face that what I was signing was NOT a contract and can be cancelled with 30 days written notice at any point), but it is not the truth. You can only cancel after a full calendar year with them, if you move to a location where there is not a Massage Envy within 25 miles of your new home or receive a doctors note that says you cannot participate in their clinic services any longer.If you ask to be released from the contract, the manager will refuse. They will tell you they can only go by what you signed. Do not listen to what they say in person... read, read and read the paperwork.

Great!!!

Loved my massage great service

Scott is AMAZING at what he does.

Juanita was Amazing!!!

Got a great massage!

Great customer service

Not good at all

Angie is the best.

Great staff.

Very overpriced with pressure sales and hidden costs

Fantastic service.

Worst company ever. They trick you into signing a contract. No matter what they say, dont believe it! Just walk away, and find somewhere else to go.

Great Relaxation Massage

Relaxing.

Great service

Emmie was great

Great massage

Relaxing.

Great

Emmie is GREAT!!!!