We just purchased our home and the previous owners had indoor pets with fleas. We called Terminix and they were very responsive and helpful. My tech reached out to me in advance and made sure we were prepared for the visit. Before and after the service he called and made sure I was aware of what he treated for and answered all of my questions. He was thorough and very helpful.

They go up on their price every 4 service calls and when I called them about it they said its in your contract. This company is going to cheat you out of your money. They didnt even try to keep me as a customer.

I requested a free inspection on Tuesday afternoon, was contacted about earlier availability the same day, had my inspection Wednesday, decided which option I wanted Thursday morning, and my barrier was completed Thursday before dinner. Everyone was friendly, I never felt pressured, and the price was reasonable. Definitely would recommend!

We used Terminix for our inspection when buying our new house and also have the quarterly visits. Our tech William is great! Hes very friendly, professional, knowledgable and punctual.

Last year they stopped by here going door to door. They made me what sounded like a good deal. I needed help with mice and spiders espically brown recluse. They came over over and used a duster like you would use in inside to reach high places. He dusted the out side of my windows. I found out later they claimed it had bug killer on it. He had 1 mouse catcher linked you get in a bag of mouse killer. Oh I also had ants I dont remember for sure but I dont remember them doing anything for that. After they left and I had time to really stop and think k about the 100.00 plus dollars I was going to pay every 3 months. I called and canceled. They still tried to get me to keep it for half the price. I said no. They are still trying to get me to sign up for somethi g I can take care of my self. Im a widow on disability I feel they tried to take advantage of me because of that. Make sure you can take care of the problem yourself before paying out a ton of money for 1 mouse trap and having your windows brushed off.

Called to get a wood bee problem fixed. They said they were booked that day so I made an app. In less than an hr. SARAH, my regular tech was at my door. She said she was passing by and did not want me to wait. Problem solved. She is the best.

Our service tech came and sprayed inside and out to take care of our spider issue.

Great service! Awesome company

I already explained my idea of this tech.

Very good technician, both professional & personable.

Last year they came to get rid of a racoon in my attic. And they put a trap in my attic and on my roof however they put screws through my roof without using silicone or anything which made it leak into my attic and garage causing massive damage. Ive called 3 different times to get them to make this right!! And all they say is the manager is busy or out ill take message for the manager to call you back. Not a call at all. I definitely shouldnt pay for their mistakes!!. I DONT nd WOULDNT RECOMMEND USING THEM!!. They caused so much damage to my home and wont do anything to fix this...big thanks Terminix!!

I have a very large property with lots of wooded areas. My service tech Sarah comes amply prepared with enough treatment for mosquitoes, ants, spiders, etc. And if I ever need anything else, she is more than happy to accommodate. Im very pleased with her professionalism. She is an asset to the company!

Very knowledgeable and professional. Excellent attention to detail!

We have worked with Jim Burnett, Chandler Henry, Sarah VanHimbergen and a few others but I did not get their cards and unfortunately do not remember their names. Everyone has been extremely professional and great to work with, however, Jim Burnett has continued to go above and beyond. He is one of the most dedicated people I have ever met and will make sure you are always 100% satisfied with the work being done. If you need an inspection or specific work being done, I would highly recommend that you reach out to Terminix and specifically request to speak with Jim. Thank you for all of your hard work!!!!

They put in the vents quickly and left no mess behind.

So far I have gotten fast and friendly service from them. I even got 50$ off my first service. Waiting to hear from them now to do a follow up treatment then every month service after that. I do have to say if you call and have to leave a message they are prompt about returning your call. I give them 5 stars. Thanks Terminix.

Good service but they lie too much!They (people in the offices) keep pushing back the cancelation date further and further back. First they said to cancel in February now they want it april. My advice to anyone going with this company is jott down all names and worker ids.

Didnt schedule appointment and charged me for poor walk around. But they really did a great job with the bed bugs.

Even in the tumultuous times we are faced with, the people I have dealt with so far, Jake and Robert, have been absolutely professional. They quickly and smartly answered all my questions and addressed my concerns adequately. Their reassuring and sound, sage advice for how to best treat our property was exactly what was needed for a Family new to the region, and who recently purchased their home. I look forward to years of working together with this core of professionals who are dedicated to ensuring our property is well taken care of- Thanks!

We are very pleased with the service we have received from the Technicians thus far. They are very professional and knowledgeable about the problem. They have been very patient with me asking detailed questions about the treatment we are receiving and what to expect. They have promptly returned my calls when there is a question.

Everyone was so sweet, polite, quick, and efficient. I was pleasantly impressed with the whole process and the communication that I received from everyone involved. Very very awesome!!

The products work, and your service technicians are professional, prompt, friendly, and thorough.

They do a great job, but the prices keep going up and are more than friends of mine are paying for the same type of service.

If you’re looking for termite treatment, I suggest you look elsewhere! The inspector is basically a salesman. I had Terminix come out to do an inspection. Since it was the weekend, and all of the other companies were closed, I went ahead and signed a contract for treatment. After being unsatisfied with the response time for them to get back with me about setting up an appointment for treatment, I started to look elsewhere. I’m so glad I did! I ended up going with a local company that charged me over $1100 less than Terminix. After I called to cancel the contract, they told me that they would do the service for almost $600 less than what was originally quoted. Why couldn’t that have been the price from the start? Obviously they don’t have set prices, and rip off their customers when they can.

Technician was professional and very friendly. He was thorough with his work. He even educated me some on the sticky traps.He was on time and adjusted his route to help me.

Robert is our regular tech. he is outstanding. He knows what to do to rid us of whatever kind of pests we have. This last visit we had ants in our back yard. He said they would be gone on a few days. I havent seen one since. we have a lot of wasps and such nesting in our eaves. he knocks them down and keeps them from making nests everywhere. I guess they are nesting at the neighbors because I havent seen em back. thanks Robert !

Not sure why the stars were at 4. Do not recommend Terminex.

MariJo Martinez is professional and friendly. It’s a pleasure doing business with her.

I had just moved in and noticed I had a bug problem. I called Terminix in the afternoon and they came out the next day. The technician answered all of my questions and since the first treatment I have not seen any bugs. Terminix costs a little more but their service is worth it.

Quality workmanship, truth and honesty is the only way to describe Terminix.

They wont answer their phone. Ive been trying to cancel my service for over a month. No returning calls.

Gage, our service tech is the best! We would prefer he always be our go-to guy. He has been so hospitable when coming into the home and courteous to my mother with her disabilities. His respect for our home and our families dynamics has impressed me!

Two consecutive quarterly visits now - I have been home waiting for them to come treat my home. No show either time. Yet, I get an invoice stating that they removed spiders and webs (which are still there - lots of them, even a big writing spider) and treated the yard, and no house ant activity spotted (even though there are huge mounds in my front yard). 1st time, CEO called me and assured me they came so I gave the benefit of the doubt. Now, it happened again. And they cant reach the tech. This is what Im paying $100 a quarter for? This is good business? I think not. Time to look for another pest company.

Josh Maynor and Darren Kidd were at our house today and were so helpful in instructional information. They are very personable and I felt t home with talking to them. We decided to get the extra coverage because of them and know that they are available for any other questions we may have.

Technician was great and addressed all of our needs even outside of our normal scheduled appointment. Been using Terminix for years and based on service, will for years to come.

We are always impressed with whom ever comes out and does our annual termite inspection, this year it was Chris Sterling. He was very personable and presented Terminix expertly and professionally and conducted a through inspection of our home. It is nice to know that if we have the unfortunate find of termites that Terminix will have our back! Thanks Terminix

I Recently became a widow and I have moved into a new house. I quickly realized that I had a problem with ants. BIG PROBLEM!I was referred to Terminix by a friend so I gave them a call. They came the next day! I was very pleased with the service tech. He was super nice and helpful. I am glad to report I have not seen one ant since the guy left my house!! So happy!!!

Happy with my TermInix experience for pest and termite control!

If I could give them negative stars I would. They came and installed termite traps at my house and cut through my irrigation system wires. At first they were very cooperative and said that they would gladly pay for the repairs but they did not have a company to do it so told me to have my service company repair the system and send them the invoice. This was May 18. Today is Oct 12 and the irrigation service company has still not been paid. I have officially lost my patience and I will be registering a complaint with the BBB.

We have been with Terminix for years, and we have always received excellent, friendly service...absolutely no complaints.

Called and started services that day just over a week ago. Didn’t stop the ants and now they’re in more places so I called to have them come out again to re spray. They can’t find my account by two numbers, address or email so I started getting annoyed when a five minute call turned into 13 and she wasn’t answering me when I asked a question so I would ask 2-3 times before she’d respond. I kept having today hello because I literally thought she hung up more than once. Then I said you know what transfer me to a supervisor and she said well they won’t be able to find your account either. So I said well unless you had a system malfunction or someone screwed up there is no reason you shouldn’t find my account. Then she says well I’ll transfer you to the local branch and of course she didn’t but put me on hold and came back to verify the address. Which I had already given her about 5 times and guess what she finally found my account, miraculous! After 27 minutes I hung up before I lost it with this woman. Still no appointment scheduled and told it would be free this time but extra services aren’t free. Then why do I pay you to treat my house for three months if you’re not going to come out when the stuff you did didn’t do anything...?? Looking for a local company and cancelling. Not to mention I was told one price and charged way more. Terrible.

Reasonable prices and there products work!! I tried everything to kill the Stink Bugs and within 2 days I was seeing them DEAD thanks!!

I choose and recommend Terminix because of the effectiveness of their insect control and the quality of service. Some specifics include: I always get a call telling me when they will be here. They always arrive in the stated time frame. They actually observe insect activity and take specific steps to control it. I get an email or call telling me what they did when the service is complete. It is easy to pay by check, on line, or set up automatic withdrawal. The pest problems I had when I moved in (ants and spiders in the house) have not recurred since I have had regular Terminix service.

Their technisons are friendly do a great job they took a little to long getting rid of my bug problem partly due to the lack of preparation by the roomies but two years fighting with beef Bugs is too long

I have been a long term customer but recently decide to switch to a local company. I’ve made numerous calls and been told it was canceled, but they still charged my credit card. I made numerous calls again to resolve the issue, and someone is supposed to call me back. Frustrating to say the least!.

My current Terminix Technician, Josh Maynor, is very knowledgeable about pest control. He was very courteous and considerate. He arrived on time for our scheduled appointment. He took pictures, which he shared with me, to document his findings. I am very pleased with the service that I have received thus far from him. I have dealt with other Terminix technicians in the past and had a similar experience. I have been a customer for approximately 18 years.Judy D. Holmes, MBA, PhD

The manager was absolutely unwilling to help me or stand behind the money back guarantee. I asked for corporates number to go above his head and low and behold he can suddenly honor the guarantee and issue me a refund. How about that? Although I was dissatisfied with the service itself, I would not have left a bad review if it wasnt for the terrible customer service I received.

Josh Maynor provided professional work, customer friendly service, did a double inspection (before and after). He explained all steps in the crawlspace encapsulation process thoroughly and showed before - and - after photos. Excellent job, very polite and conscientious.

Had a great experience with Joshua Maynor from Terminix, not only was he on time but early. He’s very pleasant, fair, and very kind and very knowledgeable of his work. I would recommend him to anyone.

This is the worst company I have ever dealt with. Their “notes” on the account are either non-existent, or else I can’t imagine why after talking to a total of about ten reps/supervisors over the course of a year, no one was ever able to see what I spoke about with anyone else even though I was politely assured that the account would be noted and any rep could see it. I was misled, lied to, and talked down to. When I was finally able to cancel the service and contract time was up, it took three follow up calls to finally actually get the service canceled and I still remained on their automated caller list for several months. I would not recommend this company ever to anyone.*Point of referenceI have given:23 *****5-star ratings for businesses10 ****4-star ratings1 **2-star rating2 *1-star ratings

Joshua Maynor did an Encapsulation on our crawlspace. Very knowledgeable, on time, called when on way, courteous, didn’t drink all my coffee. Would recommend to anybody needing termite or crawlspace worked on.

The technician was extremely thorough and is very friendly.

Its always something. Today the jerk left my gate open (has happened several times) increasing the odds that my dog will escape. Once the tech let himself into my garage uninvited and sprayed all over the floor so we had to walk through the solution to get into our cars (was supposed to only treat the outside). There are many other stories I could share but you get the idea. Im a renter so I have no say over whom my landlord hires, but I guarantee you that I would never hire terminix!

Your service is terrible. They can never schedule you at the proper date/time. Theyshow up at your house when youre not even got it scheduled. came end of August. Only sprayed on the outside cuz I was not able to be at home. I told them I was not going to be there. They said thats okay well just spray on the outside. We will come back and spray on the inside. Guess what. I got two bills for one service. I paid the first Bill. Said I wasnt going to pay the second one and Im still not going to. Ive called twice and the first person acted like I just didnt want to pay my bill which is not correct. Ive always paid my bills but Im not going to pay two times for one service. The second time I called they promised me they would call me back within 24 hours which they did not. I have yet to hear from anyone. Im not paying twice 4 one service. The customer service stinks. all theyre worried about is getting their quarterly visits in. I dont even have a contract with them and the guy at customer service said I still had to pay the bill because they come four times a year. I said I dont have a contract with you. I have never signed one. Still shows on my account that I owe $97.20. And still no one has called me back. I told him to cancel my service with them and Im not paying the bill. Doesnt seem to bother them because according to all the reviews on here I can see they are having problems with a lot of people. They wont be in business at the rate theyre going. I do not recommend them at all. I would give them minus five stars if I could

We had the most wonderful experience with Joshua Maynor. He was very thorough and informative. He was professional and considerate. Thanks for the great experience.

I am pleased to have such a professional work on my home for me at 2410 willow drive. The water damage under my house was removed and it is dry all year. Thanks Mr. Maynor for saving lives.James F Pinkerton.

Very professional, friendly, & cared about providing great service for us.

Joshua Maynor came today to give us a termite inspection. He is very respectful and knows his job. I was very satisfied with the job he did. He went into our attic and took pictures of everything. It was very helpful. I would recommend him and terminix to anyone.

My wife was very please with the service that we received our service tech was very professional and courteous and really paid attention to details, looking for to a pest free summer.

Josh maynor did an inspection for us and was very knowledgeable and helpful with his recommendation. Seemed like a really nice guy. Very helpul and extremely polite. Would recommend him to anyone needing their crawlspace or home looked at.

Terminex saves the day- again and again! MariJo does a great job answering my many questions every spring and Lisa was great at scaring the nasty red wasps away (and killing them!). I highly recommend Terminex in Middle Tennessee because of these fabulous women.

Always a good experience. On time and willing to do whatever needs to be done to my satisfaction.

Always great service and they have always been good at making sure that we are satisfied and that we know what time they will be here ahead of time and they are usually early which is great.

Never called on phone to arrange service. Sent email and I was not available to get the emails. Found the service treatment on the outside of the door. Not acceptable. I was in the E/R at the time he arrive and the time he sent the email. Not acceptable!

I have had so many problems with Terminix that I would never recommend them. Unless Marijo is your tech, dont expect your bait stations to be serviced at all. I had to file a complain with the BBB to get them to finish sealing two vents in my encapsulated crawl space. That took over a year. They bill early for each contract. When I called to complain, they said they were giving me time to plan. If so, why did they give me a deadline of two weeks to pay it? What they are trying to do is shorten each year so you are paying a years worth of service for about 9-10 months time. Want a call back from the manager? Forget it, he never returns your calls and he never answers as he is always on the road and they arent allowed to answer while driving. I am so disappointed in this office. My late husband worked for them nearly 50 years ago and the customer came first. Now, the customer comes last. I am just deeply disappointed to say that I would never recommend this office of Terminix to anyone.

Courteous service man, just not satisfied withResults of service.

Excellent care of our home and prompt service. Very professional!

Josh was very knowledgable about the services and was able to provide me with the most accurate information to make an informed decision on what I needed to do for the repair. I would highly reccomend to anyone.

My case worker Josh Maynor was very helpful with the problem i was having with my dehumidifier under my house.. He actually fix my problem we was having..And was ontime and very friendly and very knowledgeable about the product and services. Would and have recommended him to anybody that has a pest problem. Thank you Josh..

The employees we have interacted with are always friendly and professional. They make us feel that they really care about us, and doing a good job.

These guys do what you need them to do. They do a quick,complete job. I know my problem is gone,and havent seen any more of the critters.

I had a wondeful expierence with our Terminix man. He was very knowledgeble. he knew alot about spiders and mice and he taught us how to prevent them from coming back. he also told us how to stop the mice from getting in. he worked very hard to spray and mice treat our huge farm house. he also did our 3 outside porches. He also did our attic and he worked very hard to make sure wevwere completely satisfied. we were blown away from this young man who worked extremely hard to make sure we wont have any more problems

My experiance with Terminix was outstanding. Josh Maynor gave my house a thorough inspection and made recommendations to correct problems with my crawl space and attic. Josh was even able to make the situation understandable to my wife. The crew that performed the work was very knowledgible, efficient and courteous. I highly recommend these guys to anyone who needs to upgrade their management of insects, critters, crawlspace moisture and attic insulation. 5 stars!

They always let me know when theyll be here, arrive on time, and do their job thoroughly and professionally .

They do not stand by their 100% money back policy. Corporate Terminix does not even back up their branch manager! Came out treated house and yard and I still have bugs and ants.

Very unsatisfied with the services. They signed me up for autopay without notifying me that money would be drawn out of my account every three months. To top it off the services never even helped, the technician asked about the problem areas and only treated that area making the bugs relocate to a difftent area in my home. I feel like they scam and dont stand by their 100% money back policy at all. Very unhappy with the services and the professionalism.

Did encapsulation and Josh Maynor did great job explaining all services.

BJ was very nice and answered all questions. Seemed to be diligent about the job.

For pest control and termite protection only. No other services.

Didnt get rid of the problem and made me follow up with the finance company to get my money back. Use someone else.

Was never told this is a AUTO Pay where they come out on unannounced and charge you for the service. I was told it was a 1 time payment and I have 2 additional services within a month of my first payment. They never mentioned that they will charge you each additional month. And what makes it totally ridiculous is I was suppose to get 2 more services under my first payment. They been here 1 time since and now I owe them another payment. Had to call HQ to get the situation taken care of but watch out... They tried to rob me. They wont mention to you its a recurring payment at all!!!!

Excellent Richard explained as he went along doing his job and answered all are questions and was so nice I cant wait to tell everyone about terminix.

I am not Karen Durham Your posting is fouled up.

Outstanding service. ANDREW IS AN AWESOME TECH!!

The representative was friendly and competent.

Brett is always great. I know the work will be done right.

GREAT service - and we especially appreciate the helpfulness and professionalism demonstrated by technician Maryjo!

Reliable and dependable. Treatments are effective

While selling a home, the buyer had Terminex conduct a termite inspection. The buyer was present, but I was not. The inspector barely went into the crawl space but discovered termite tubes on the concrete block foundation. He then started a high pressure sales pitch with the buyer.The inspector called me with a high pressure sales pitch claiming that the house was infested and that we needed to meet immediately. I was at work an hour and a half away and was able to meet with him a few hours later at a restaurant.He stated that I needed to immediately sign a $1,700 contract with him. Numerous statements were made inferring that he would turn in a bad report that would cause the finance company to decline the loan if I did not sign. He also tried to impress upon me how time sensitive this was so that it didnt interfere with the closing date. Additionally, he also wanted to conduct several thousands of dollars worth of mold remediation. I told him that I would have to get back with him about the work he requested be done.I left our meeting and drove directly to the home to meet with a trusted local termite company. We inspected the crawl space together. It was obvious that the Terminex inspector barely went in because we became covering in dust and cob webs. This is a fair sized space with easy access and minimal obstructions.We found only two old termite tubes next to each other by the crawl space door. The tubes only went up 3 of the 4 foundation blocks and never came in contact with any of the wood structure. There was no evidence of a current or previous infestation and no damage to the home.My inspector completed the required inspection form within minutes on site. It has been almost a week and the buyer has yet to receive anything from Terminex.I am mold remediation certified. There was a minimal amount of mold which is common in most middle Tennessee homes. For less than $200 I completed the remediation to industry standards.At the end of the high pressure, exaggerations and lies, the Terminex inspector had the nerve to tell me to have a blessed day as if to insinuate he was an honest, dependable person. Despicable.

Great people to deal with!!

Great professional service. I have used Terminix for the past 12 years

Always professional, timely, helpful, and job done as expected.

Still no resolution from this company as of 8-2019.Terrible Service, Trick you into services you dont need, dont listen to their customers payment needs and are just out for money, Go To Cooks instead.

Highly recommend.

I keep it to myself or just let me say micro management is toxic

Called me at 4:15 pm on Thanksgiving day! Enough already! Kindly stop calling me! Take my number off of your call list!!!!!!

Awesome service and staff!!

Great service

Great service

Best and reasonable