We bought a great house that had a few previous fur tenants. David M. came out and made sure they all had moved out and there was no way to get back in. He was friendly and diligent in his inspection. The next day, Brandon P. and Chase C. arrived right on time to sanitize and put new T.A.P. insulation in (old had been removed). They were so curtesy, efficient and clean. What a difference T.A.P. made, my a/c isnt running all the time and the house stays nice and comfortable. Thank you to the guys who did a phenomenal job. Will absolutely recommend Northwest and T.A.P.

We inherited this company for our termite prevention service when we moved into the house. We have subsequently used them for general quarterly pest prevention as well and have been very pleased with their service. They use natural pesticides that are safe for pets and children after they dry which is reassuring. Because the pesticide is all natural sometimes you have to give it a little time to work, but it always works within a few days. If there is any issue they will come out and take care of in between the quarterly visits at no charge which is really nice.

Informative, responsive, timely. We had a new technician (Jason) come out on the most recent monthly visit. We absolutely loved our last technician we had for many years (Kevin). However, after only one visit, we know that we are going to love Jason also. He is obviously very knowledgeable, very helpful and very attentive to managing (not servicing) our home pest control program.

Ive been with Northwest Exterminating since January 2002. The service is outstanding. I will never leave for another company. The technicians are friendly, informative and professional, and I have never been let down by any of their products. They work so well on the outside that technicians never have to come inside to spray. Customer service is also phenomenal--theyre attentive, and they follow through. One of the best consumer experiences Ive had for nearly 20 years!

Great communication, teams showed up on time, did quality work. Definitely recommend!

Northwest is very quick to respond to our needs and address any concerns we may have regarding pest issues. The service tech (Antwon) who comes to our place is always friendly, professional, and timely. We’ve had a few emergency situations and Northwest has always jumped into action to fix our problem. Thank you Northwest!

Thank you for your quick and easy removal of the nasty hornet net on our porch. Great service, timely, and professional.

Weve used Northwest for years and had a great experience. Very responsive and great communication. We love Antoine, our guy. He’s very kind, friendly, answers all our questions and goes above and beyond. Antoine is the best!

The technicians are always friendly and professional and we have gotten to know them over the visits. The consistency is nice!

Very responsive, highly professional, and exceptionally high quality work.

Great customer service. Ive used northwest for years.

Friendly techs, effective service.

Our technician, Austin Partin, is always a joy to work with and he takes extra care of our home!

Have used Northwest for years and love the service I get with them. Always there whenever we need.

They do a nice job keeping the pest away in my home.

Northwest recently completed my bi-annual service for insects in my home and on the outside.

Nathan is always very professional - he calls 20-30 minutes prior to arrival, always asks me if Ive had any problems or issues since his last visit, explains to me exactly what hes going to do, etc. etc. etc. Shortly after I bought my townhouse, I had a really bad ant problem in my kitchen so I called Northwest Exterminating to start a regular pest control service but explained I needed someone out ASAP in order to take care of the ants. Initially there werent any appointments available for almost a week but then the gentleman with whom I was speaking (I believe his name was Eric) was able to find an open slot the following day after I reiterated the severity of the problem. After scheduling the appointment, he went over payment details and immediately sent me a copy of my contract. It was great customer service! After that initial appointment, I had to reach out ot Nathan a month or so later to see when he was available because the ants decided to make a new home in my master bathroom. He was back at my house within 24 hours to lay the bait traps and spray again. I havent had an ant problem since. Again, exceptional customer service! I would absolutely recommend Northwest Exterminating to anyone in need of pest control services!

Overall just a great company to be watching over my home

I’ve been using Northwest for years. Great company!

We have multiple services with NW and they are on time and very professional

Excellent service for more than 20 years

Good experience.

I use Northwest Exterminating as part of quarterly pest control and yearly termite application.

Professional, polite, knowledgable, and on time!

Quaterly pest control service.

They are great! Cured our pest problem. Super professional team!! I would recommend them to everyone.

Responsive to making sure the job was done correctly. Willing to work with me as I schedule roof repairs from squirrels as they were managing the trap.

DO NOT USE NORTHWEST! You will pay for a service and then they will call you months later and tell you that you did not pay to try to get more money out of you. I had bank documentation! They are shady crooks!!!! I feel bad for people who dont realize they already paid for a service and end up paying again. Use Breda. They dont charge you a first time initiation fee for the first service (Northwest charged me $125 first service the $85 every time after that). They actually will call you to set up a time to come out to your house as well, unlike Northwest showing up when youre not home and claiming they sprayed the outside and now you owe them $80.JUST SAYING... BUYER BEWARE OF NORTHWEST!!!

COLE IS THE MAN!!!!! ....I WORK AT A RENTAL COMPANY AND WE HAVE COLE COME OUT TWICE A MONTH FOR TREATMENT AND PREVENTION. EVER SINCE COLE HAS BEEN TREATING THIS STORE WE HAVE HAD ZERO PROBLEMS . EXCELLENT CUSTOMER SERVICE, VERY FRIENDLY AND PROFESSIONAL. IF / WHEN YOU NEED GREAT SERVICE I HIGHLY RECOMMEND HIM . AGAIN GREAT SERVICE

Vesta Byers has an apt for helping people. She is so patient, articulate, thorough, understanding, friendly and humorous while maintaining a respectful and professional demeanor. Out of all the people Ive spoken with over the years, she is the only one who thoroughly answered my questions without skirting around them or putting me on hold a million times through out the phone call or sounding exasperated. Vesta understood my confusion/frustration regarding billing/services/timetables and really enabled me to understand and appreciate the N.W. system. I get stressed easily and was about to close my account if it werent for Vesta, so now I can continue enjoying the benefits of a very good pest control company and things are set up for future ease. What a refreshing relief! Thanks again for all your help, Vesta.

DO NOT USE THIS COMPANY FOR RODENTS. We had an attic rat problem and called Northwest to come assess it and fix it. They charged us $1400 and though I was concerned about the cost, I said This will fix my problem? and the man shook my hand, looked me in the eye and said Guaranteed. Well, they came and patched holes around our house and set traps. We caught rats. And kept catching rats. And kept hearing them. I called them every couple of weeks for the next year, and on the plus side, they came out every single time I called in a very timely manner to remove the dead rats and patch more holes. On the minus side-- they never fixed the problem! Also, the way they kept patching the house, made our the exterior of our house look ridiculous— bits of metal and mesh covering holes everywhere. Finally after a year, the man said that we should pay them $3000 to redo our insulation in the attic as the rat urine scent was attracting more rats. Well, the insulation was a mess when they first came out the first time, but they never mentioned that replacing it would be part of the method to get rid of the rats. Also, why would I replace the insulation, when rats were STILL getting in to mess it up? Long story long, I called a rat specialist in the area, who came out, and fixed the problem for good, removing all the weird patches Northwest put on the house and fixing the holes properly. We havent had a rat since. Not for nothing, he said hes been cleaning up behind companies like Northwest for years-- says they got into the business of rodent removal without really knowing what they were doing. I consider it a $1400 hard lesson. But at least my home is now rat-free! Finally.

All the service technicians have been very professional and provide attention to detail. We use Northwest for maintenance, critter proofing the home and termite protection. Their work is excellent. The technicians explain their work and have returned whenever needed. I highly recommend Northwest Exterminating.

It is not structured really well, no leadership. Thats the only thing I seen wrong with this place, everything else is perfect!

Nothing! Your so called professionals do damage. 1 guy broke a light fixture in our house another guy did half the job and yet another guy today decided to drive over my zoysia instead of using the driveway.They suck!

WOW! Mr. Russ our technician is amazing. He is always meticulous, professional and benevolent.When we first called NW we had a spider problem that was frustrating and scary. Now, we have been spider free for months, and we are more informed because of Mr. Russ’s abundance of information. Thank you for helping us to love our home again...:)

Great value, and feel like all the employees I work with are friendly and get things done right. Good communication always and feel like they respect your home and tread lightly. Im on their quarterly plan and love that I can call them out anytime its needed for a flat fee.

3 month maintenance.

Roaches

Tom Abernathys service was great! He is very knowledgeable and provided excellent service in diagnosing and addressing our pest issues. We certainly recommend Northwest Exterminating.

Tom is an excellent service technician who displays great attention to detail. His expertise in diagnosing and servicing pest issues is unparalleled and he always shares detailed information about the issue at hand. I highly recommend Northwest Exterminating, especially Tom Abernathy.

I have used Northwest for years. Love the focus on customer service. Great people working in the field. I would recommend their services to anyone!!

Eric Ramirez in the Smyrna office is top notch! He helps with all our property management companys needs! If he cant do he finds someone to get it done!

We moved to GA from a northern state....didnt really have to deal with roaches etc up there. NW Exterminators have taken good care of us for over 12 years.

I highly recommend Northwest Exterminating! They take care of all of our pest-related needs. As a landlord currently living in another state, their immediate response to any tenant requests has been much appreciated. When my tenant calls me to request an indoor spraying, Northwest is scheduling a visit the same day that I call them. They are very customer-friendly and Ive never had to follow up on a request. They have two different termite prevention plans for you to choose from. Give them a try!

I have used Northwest Exterminating for years - they are the best company in Atlanta, hands down. No other company places more emphasis on customer service and satisfaction than Northwest - and they deliver. My technician - Al - is knowledgable and helpful each time he visits.

Top notch professionals from office to filed: they have excellent suggestions for control and even found places I did not know bugs were able to get in! What a team!

They are excellent. Tyrel Walker is very attentive to details. He really cares about his clients, which is refreshing in this industry. Thanks again for such a great experience Tyrel!

Russell was great and professional and even remembered to wear his booties in the house!!! My spider and roach issues are no longer a problem!

I have to say NW did follow up with me and did a great job to rectify my issue below. I am happy that they took responsibility for a mistake and made good come from it. I would do business with these guys again.Pretty disappointed with the level of communication I recently experienced. Office staff and sales people told me I had to be home to let the techs into a locked crawlspace for a retreat job to renew my bond. I came from out of state to let them in only to find out from the techs that they didnt need to go in. When a company doesnt communicate between their own people well, I feel like they are not doing their jobs right, nor can they properly serve their customers. These guys cost me a lot of time and money for nothing.

Kelvin is the man.

If you live in Ga. there is not a question of whether you will have termites...its WHEN will you have termites, a realtor once told me. Recently I had difficulties with termites that threatened my sanity if not my home foundation. We were contracted with Northwest and withjust a call, I cannot even begin to tell you the expertise, diligence, and workmanship that was displayed to resolve our problem. Professionalism extraordinaire, Kenny, construction manager, and his team were more than exceptional. Our situation is not one that is often seen Im told however it was very forturnate we had Northwesst to handle it. Do yourself a favor and check them out. Many thanks you guys... we can breathe again.

Thank you to Fred for a friendly, thorough and efficient first visit! We appreciated his excellent service.

Love this company! So professional! Great job all year round!

Best exterminating company ever!!