One would think after speaking to 6 different individuals that one of them could grasp the concept of integrity and be able to provide their clients an accurate delivery date or close to one. NO. I am super patient I dont care if it takes a year all I care about is a company that can provide accurate tracking, shipping and, delivery dates. I understand stuff happens. My original eta was August 7th, my package was in Smyrna, GA around the 9th, I call customer service since Smyrna is about 15 minutes from my home but only 8 minutes from work, I ask if I am able to pick it up or can they deliver today to my work which is closer, keep in mind I said I do not want to do anything that may further delay my eta so if it could cause issues please leave it be, she said definitely no problem that I can not pick it up but it will be to work address by 3pm tomorrow. I call at 1230 when I notice the tracking said that my box was on it way to Cincinnati! The guy that answered said ignore the message it will be there no later than 5pm, I was off work at 1pm but waited like a dummy until 5pm thinking he was honest, nothing at 530pm call in sure enough they flew my box from Smyrna GA to Ohio! Then after wasting hours of my time being lied to twice have still not delivered my box. I ordered 1 piece from numerous providers to see if I could find one that was reliable so that I could offer products to a larger market...Not this one! I paid extra for them and the free shipping option thru USPS was sent 4 days later and has arrived. Only use their services if being reliable, honest and timely are not important.

Every time I come to pick up a package it’s a 20+ minute wait even if there’s no one waiting. They have very poor customer service. They don’t even apologize for the wait. On both separate occasions the packages weren’t even attempted to be delivered. They came to the residence gate instead of the guest entrance and marked my package as undeliverable. Lowest paid delivery service and for good reason.

Shows incorrect info when tracked the package as ‘ Delivery attempted; recipient not home’. This is the third time i’m having the same issue. I’m always at home. If not me, someone else is always in the home.No attempt was made, but the status shows that a delivery attempt was made.All Parcels from India somehow are delivered via DHL which offers worst service!The package arrives to Smryna DHL location in 3 days from Indian to US, it takes a few days to deliver it to a local address which is 15 miles away.The worst part is, updating false information on the website everytime…

The most incompetent logistics I have ever experienced. Twice they have placed my shipment on hold, claiming that it is a wrong address. Allow me to enlighten you, it isn’t incorrect, at all. Your slack-jawed team is simply too stupid to realize when they shouldn’t follow incorrect GPS directions. Instead of constantly turning off of the address’ road onto an irrelevant street, maybe look five feet in front of you and see the clearly marked mailbox.

Worst service. I was supposed to receive a package with 1 day express delivery, but the delivery person couldn’t find the address and he didn’t care to call and verify, simply updated as incorrect address . None of the customer support team have a contact number of the facility or the driver. Inefficient drivers, customer representatives.

The associates were VERY helpful and I appreciated their efforts to process my transaction. It did take much longer than anticipated, due to a glitch of some sort in your computer system. The billing a/c # that Ive used on several occasions at this location was now not going through, and the tech support were unable to fix the problem. I was there for 1hr and 40 mins when eventually the tech support processed it on their end, and did say that the ac# was not set up to be used as It was used in the past (which didnt make sense to me). It just took a big chunk out of my day. Thankfully I had the day off!

DHL is an internationally reputable company. But unfortunately I have a very bad experience with this particular branch ... They have delivered my packages to the wrong address (twice!!!) There is no way to call this branch. This is the only way I can talk with you. Please dont deliver my package this time because Im sure that you deliver it to the wrong address again. I personally come and pick it up... I know you guys are hard worker and I really respect you all... But please please keep my package in office so I safely pick it up... So much love and respect ... Lets work through this harsh time together my dear fellas

PLEASE DO NOT USE this location. They lost my package and the last update states it was being delivered. Package was not delivered and now they lost it.

This place is horrible! My “expedited” package was held at the facility for days and when they finally sent notification that my package was delivered, it actually was not. I really hate that I had to deal with this company and if I could give zero stars I would. This was a horrible experience and I do not recommend using this carrier for any shipping needs.

I do not recommend using them. Cant get a return phone call. Cant talk to anyone. Its a joke of a business. Over 3 weeks on a supposed to be 3 day package.

Had a Very bad experience service from this location. delivery person sent package to wrong location and updated the package as delivered, ignored the signature and uploaded a picture of random apartment as proof of delivery in the tracking portal. When filed the complaint on missing package, they were unsure if they delivered to correct location. I was in my place whole time, delivery person never knocked the door and no notification sent even though had signed up for notification alert. Customer care were not helpful, they prolonged for days for investigation without any update.A woman named SARAH called from this station, number displayed as (private number) talked like irresponsible as does she does not care for the missing package, providing no updates and hang up without completing the conversation.Package was not recovered due to their irresponsibility. Filing a claim may not know how far it will helpful as my Package had many customized items which took lot of manual effort. never suggest their service at all.

I ordered item from Venice Italy that is supposed to be delivered on Friday May 7th 2021 by end of the day. DHL in Smyrna Georgia received my package on Thursday May 6th 2021 and placed in on hold. They never attempted to deliver it on Friday. After waiting all day on Friday I called the customer service number and I was told my package may be delivered the following Monday May 10th since DHL does not deliver packages on the weekends. I am very disappointed with DHL.

The Indian lady who works there does not have knowledge about anything related to her job nothing at all! Also she mislead customers with wrong advices.

Wow DHL is so bad im going to start asking people who they ship with and if they say DHL im going to find someone else or miss out... This is the WORST company to deal with

I would give them a 0 if I could. Waiting for my package, courier did not deliver at my address. Said it was signed for. I hate DHL!!!!

So. I am mixed feelings about this, I had a package supposed to be delivered 7/24/20, however it says “package hold”. So this item is for a customer of mine, so I wanted to see what the hold up was I called and spoke with 6 different employees, 4 of which said my package was coming today!! I said really? It says it’s on hold, they said yea it missed the truck yesterday. But it’ll be delivered by 8pm tonight I promise.I noticed no updates or anything by 1:45pm, so I called again, the employee I spoke with promised me, that a driver was finishing his route early, and my package would be put on his truck and he was delivering it to me today, no exceptions.I said great I’ll wait here then, I offered to each employee including this one, that I could come pick up my package if needed as I believe in standing by what I had promised my customer, even if it is an hour each way out of the way for me, I am ready and willing.They all assured me that’s not necessary, that it’s coming today.So I wait until 4pm, still nothing, I call back, but this time to the Smyrna office, I speak with one guy who combative and kind of rude, so I got kind of mad and rude back, which I admit is very unprofessional, I was very irritated and upset by this point and lost my composure, and I apologize for that.So I called again and left a message for mark the manager, a very rude message, out of character for me, and I feel terrible about it now.I called again as I was going to just keep calling until I got the manager, on the phone, lo and behold, he answered, and I must say, he was very nice, understanding, and 100% professional regardless of the things I said, he let me vent, and understood and at the end of the conversation, he said he was coming to work Saturday, and he would make sure the package got delivered to me Saturday (not Monday as the new delivery schedule stated)Now I know it’s not Saturday yet, but his professionalism, his reserve to allow me to vent and go off the way I did, and still offer to do everything he can to make it right, that almost negates all of the other stuff that happened. I can honestly say, if every experience I had with dhl was like the one I just had with mark the manager, I would come back after all of this, he definitely earned my respect.I’m not excusing what happened previously, just stating facts, and that the manager himself is a man of principal and willing to go the extra mile to ensure customers are treated fairly.

Although I didnt end up using them, the service agent went out of her way to be helpful!

I would give 0 rating if that option was available. Worst service. They never deliver on time nor status updated properly. They say out for delivery and immediately end of the day they change the status to On hold with no reason. I would prefer to go to other service provider. Never use DHL again

Nope, will not use their service again and won’t recommend to anybody in US

I had very bad experience with DHL. First the driver disregarded the signature required option and dropped the package at wrong address and attached an image of the package at the WRONG front door. When i called to check the status of the complaint i have raised, each time i was transferred to different departments and each person was giving different information. I was told my package will be delivered the next day morning and when i called the afternoon next day to check, i was told delivery is between 12 to 4 pm and ultimately after continuously calling by 7 pm i was told the package cannot be recovered and the sender has to raise a claim. No idea what will happen to the claim. I was following up continuously as the package was a custom made order meant for a function and no refund can ever replace it.

Good service, lady gave clear & friendly assistance.

Terrible. Awful, Joke. Good luck to anyone using this place...

A worker stole my package at DHL and ran off when I was supposed to sign for this package

Worst experience ever with this location. There is no way to call them and the customer service doesn’t seem to help though there is a glitch from their end.

If i could give them 0 stars i would. My package was supposed to come today and it was getting late and i saw that it said “attempted delivery”. Yet no one knocked on my door (I was home all day). I called customer service and they weren’t much help so don’t expect much from this place.

Worst service. They give estimated delivery as arriving today and I was waiting all day but evening suddenly there is a hold on my shippment with no clue. Customer services are meant to help customers in such unexpected situations but here the customer services will not operate on satruday/sundays. But my package which was supposed to be delivered suddenly goes on hold and noone to provide an answer!! Waste of money!!no proper reaponse and status is not updated promptly

This DHL is the worst ran company I have ever seen. No ice or snow outside but they have refused to deliver my package all week due to weather.

Quick service, no line..great.

The worst carrier ever!!!!!Extremely slow delivery!!!!There is no any tracking updates for more than 5 days!!!!

I honestly wish I could rate this company zero stars. Worst communication, drivers never show up, provide no way to retrieve package and you might as well report your packages stolen because thats basically what they do. Do not use this company if you can help it

Worst service ever my package was not delivered on time day late and trying to get someone to help you > THE WORST

A nightmare experience. My package arrived to Smyrna Ga facility, which is 5 miles away from my home, on Tuesday for delivery and it has been 4 dats and is not delivered to me yet. Everyday they keep saying it will be delivered next day but it never happens. I wish I just put a h9ld on it and go there and pick it up myself. I will never use DHL again. Worst experience ever!!!

Great staff friendly customer service representative

Fast easy well organized and friendly staff

I did not get the Reps name but she was very helpful with my process in mailing my package out of the country. If I have to send something again in the near future I most definitely will be returning to this location.

I wanted to give zero stars BUT that’s not a possibility. So, one it is. They have the worst customer service EVER. I don’t even care to elaborate. It’s not even worth it.

Awful customer service. Driver decided since he didnt have gate code he would mark me as not avalibile at time of delivery which was false. All he had to do was type my apartment number into the gate for it to give him my code to enter. I then had someone tell me if I came back after 7pm the driver would be back and I could pick up the package so I went there after 7 only to be told the driver still had 12 stops to make. The supervisor claimed he would call me to come pick it up as soon as the driver arrived back even if it was after closing time. It is almost 930 at night and I still have not received a call. Horrendous customer service I do not reccomend using DHL

There really isnt a customer service department. I was extremely frustrated. DHL needs to hire some people who can help people regarding their packages.

My package was never Delivered! But the driver scanned my name and said I signed for it! Thats a lie! Because LEASING office Manager said they have nothing in my name. Until this matter is resolved you only deserve 1star for my handling my package.

Excessive holds and delays in delivery with no apparent reasons ever given. This is my 3rd shipment with DHL that has sat at this servicepoint for days on hold with no explantions given when calls placed. No option to pickup at the service point where it is sitting and phone number provided is NOT for the servicepoint but the main phone number that has excessive wait times only to be transferred to a customer service rep that has horrible reception/connection with no explanations given for the excessive delays in deliveries. You are told that someone will call you with an update within 1.5 hours or call back if you dont get this update. You guessed it - I NEVER receive an update and get to call the 800 number to start the round robin process of getting nowhere all over again. Packages clear customs fine, but then get placed on hold at this last servicepoint before delivery every time. Zero issues with other international carriers. Beyond frustrating.

Horrible! They marked my package as delivered and signed my name as well! I was told they would investigate it but still not a word from them! My package was stolen and is probably sitting at that drivers house! I don’t know if it’s just the Smyrna office who has employed thieves or if this is DHL everywhere. Beware of this office in Smyrna Georgia.

The Lady that helped me tonight was very friendly and very helpful even tho I was super unprepared and needed a lot of assistance!

After several attempts at delivery where apparently I wasnt home and wasnt answering the phone even though Im working from home and staying indoors like a good citizen, I eventually had to drive out of my way to go here and get my package. I never got any calls from them and no-one delivered my package. DHL is the worst.

This is by far the worst experience with shipping. I have been told my package was lost for over 3 days and still is no where to be found. I am beyond frustrated and ready to close my business account with this company. Not once but twice there will not be a third time we trust our products with this company. If only I could give them no stars would be equal to the respect that I received as a CUSTOMER.

I never find a place like this,people very kind,so in few words I happy for the service

I was expecting a package today at home and suddenly I received an message with failed delivery attempt because no one was at home ...

I like to appreciate the customer service provided by Adrinn of Smyrna,GA in delivering my shipment today. I had ordered package from India and it was supposed to be delivered after couple of days only. I called in and Adrinn and explained to him, that the date of delivery being a holiday and like to pick up my shipment today. He mentioned that they cannot do that and I have wait for couple of days.But, behind the scenes and worked with delivery support and it got delivered today, which was extra ordinary.I take this forum to APPRECIATE his effort and big kudos to himRegardsMahes

Great service in this times we are in and fast delivery.

Not satisfied . It can be organized more properly

The local office woman was fantastic and more informative than the 3 people(and one was a manager😂) that I talked to at the call center. At least one employee knows how to do her job and fond some answers. Thank you! Computer system says I can pick up my package by end of day, I call for a rough time estimate and guy told me I can go pick it up now. The woman whos name I did not catch gave me a weird look when I told her all this because its coming from Hong Kong. We call the 1800 number again for the lady to tell me I I cant give you an estimated time but I can give you an estimated time, does this help? *wow. this is what Im trying to get help from🤕* I should have my package between 1 and 5 today and then suddenly oh wait... It hasnt left Hong Kong yet so obviously it wont be today and she couldnt give me any idea of when it could be. Neither could the manager. Best answer I got was at the earliest, tomorrow but keep watching your account Oh. thanks. 🙃 she asked if I had any other tracking she could help me with I sure hope not because you didnt even help me with that one And just hung up. I pray I dont have to deal with these people again. Not for something I actually want to receive. I sure hope its here within my expedited shipping time frame ☺

The customer service is good but the rating is from my last experience. I order quite a bit and they missed delivery to my P.O. box so I scheduled it to go here. I was told with confidence it had been delivered to the P.O. Box. In actuality it was still there. I called their customer service hotline and received horrible service. The young man was combative and tried to blame me...the person who had wasted her time burning gas. I will never send it here again.

Paid extra for expedited delivery no later than the 17th. Its now the end of the day on the 20th and still no package. Tracking shows its been in town for 2 days, but they cant seem to make it to my house. Customer service is very nice and apologetic but worthless - cant do anything but say sorry. Heck, I would go to the ServicePoint and pick it up, but they said I cant. Never ever EVER use DHL. So disappointed.

Great staff. They were very professional.

This company let someone else sign my package that wasn’t my name

I have been checking the tracking on my package all day and it was supposed to be here by now but it’s not. I got an update saying that I need to reschedule my delivery date because they attempted to deliver the package today but no one was home. There was no sign that they had attempted delivery and I didn’t have to sign for the package so I don’t understand why they couldn’t have just left it at the door. I called the company and they said that the carrier couldn’t get to my front door because something was in the way like a dog, fence, or gate. I do not have any pets, there is no fence, and I do not live in a gated community. We received two other packages today from UPS so I have no reason to believe that there was something in the way of my door. I can’t believe I payed extra for express shipping and it is a week late.

I would have give 0 star very frustrating I did not receive my package but the status shows delivered with sign and front of the door,how worst service is this we r following everyday but no proper response, pls don’t use this service.

Customer service was very polite, knowledgeable, and took my call after only a 30-second hold. this was a much better experience than i was anticipating!

DHL IS HANDS DOWN THE WORST DELIVERY SERVICE EVER CREATED AND ANYONE WHO HAS HAD EXPERIENCE WITH THEM KNOWS THIS

Wish I could give 0 star.

The process of using their computer is a time taker but its pretty easy to do so. I would of like for them to have at least 1 attendant present at all times to be able to help. You use the computer by yourself and then they come to help finish the process once youre done

They are really irresponsible people and do not care their customers

I don’t normally write reviews, but not delivered on day as said, bad customer service. Stay away they don’t deliver on time.It was supposed to deliver on Friday as agreed which they not delivered and I have to wait till Monday EOD

I was told my delivery was going to be delivered in between 8 am and 8 pm. I waited all day and nothing came. I finally left my house at 9 pm I get a text saying I missed the delivery. That was strike number 1. I rescheduled my delivery for a couple of days later when I knew I could afford to not leave the house all day . I waited around and I finally see the dhl truck, but at the wrong house . I try to wave the driver down but he just drives past me! Strike number 2. I called and they said he would redeliver . He never came . Now they are saying I have to pick it up but they are closed and I won’t even be able to get in ! I needed the package before the weekend and now it will be useless by the time I get it Monday . Strike number freaking 3! Terrible service

HORRIBLE, HORRIBLE SERVICE. RUDE EMPLOYEES. INCOMPETENT TO THE CORE. Had an urgent package that needed to get to me on a specific day so i was tracking the package online throughout the day from 8am in the morning. At 10pm at night the package still hadnt been delivered. I called the station and they LIED that they came by to deliver it but no one was home. I checked my door and no notice of an attempt to deliver was left. I called them back and obviously caught them in a lie so they shamelessly made the trip to my place and delivered my package at 11 PM AT NIGHT. This is not my first horrible experience with them. STAY AWAY FROM THIS FACILITY. HORRIBLE FRUSTRATING EXPERIENCE. TRUST ME!

I Waite inside the restaurant my car outside the driver scanner the delivery but I DHL never show up DHL lie

No one at DHL has the ability to follow simple instructions. I am very disappointed with the level of service and completely flabbergasted at the level of stupidity. I would guess all DHL employees have the education of a third grader. Then again, that may be giving them too much credit.

Lobby is very small and the paper work is too much also they keep a copy of your Id for some reason hopefully they wont share it.

If I could give them zero stars I would have. I ordered a package and needed it delivered on the 1st which would have happened if these people (wanted to use a different word) had not delivered it Cincinnati Ohio and then had to reroute it to the Atlanta hub. This was a corporate event and the was ruined because of there horrible customer service and poor technology. I have NEVER used DHL and will NEVER use them again. DO NOT USE DHL AT ALL EVER IN YOUR SHIPPING LIFE. All they would say is Im sorry ZERO regard to how this affected my business.

I keep filling out alternate address forms and they keep ignoring them. Ive changed my address on their site, Ive notified the driver prior to moving, Ive contacted DHL on Twitter. I keep wasting time on forms and they keep giving my things to the new tenant. The new tenant keeps the stuff and refuses to give it back, DHL refuses to contact the police. I do reviews for a living, this is my income and I dont get paid until a package is delivered correctly. Ive lost a lot of money due to DHL being a complete disorganized disaster.Update 3/21/20 DHL has corrected the issue and Im getting all of my packages without issue. I cant give more stars due to the monetary damages caused by DHL, it was a few grand.

Tell me whats wrong with this picture. Someone goofed pretty bad and sent my packaged to my door then back to the sorting place. After that, all the way back to Ohio. It took a week longer than it should have to get this package here. Not to mention, the delivery person called me 4 times in a row with no message. I was away from my phone. Overall, this experience was an unfunny joke.Update: the unfunny joke continues. Another package lost and claimed delivered by DHL. Lets see where this goes. USPS, FedEx, and UPS all can get it right. Why cant this facility?

They are People Who do not care about their clients!!

Very kind and helpful.

Hello they couldnt find my address Im wondering why because I see drivers over at my townhouse everyday overall customer service was very nice and helpful seems like a nice company but they really need to get a better GPS system thanks

Marked my shipment Delivery attempted on a Sunday, but Im home and the package never left the facility. No way to contact them. Lazy.

Package arrived 4 days late. My package was on a truck IN MY CITY for three days after it IN MY CITY. At the 3rd day of being late I asked them to hold my package at the facility and ill pick it up. Which they said they could do. Get there the next day and im told my package was put on a truck by accident. Finally received that evening!

DHL is such kind of waste, please don’t give your shipment here, I waited for almost 10 days for my shipment, they delivered to wrong person, no answer from them, I keep called them, Ms. sherry she is such kind of waste officer, she doesn’t even know how to talk with customer, for their fault, she just left me voicemail, that they shipped back to the shipper. I wasted my time and money.

It was fine. The person I talked to for my package was nice and helpful.

To begin with, I received a message that my package will arrive on Monday which never came then on Tuesday I received another message stating that I shall receive my package today and I should be at home to sign for it. Again it did not arrive... Later when I check online it said delivered.....but there was a surprise....I checked everywhere my leasing office, mail box... But no clue.... Then I called customer service... As always we will track it and then call u blah blah blah.... Waited and waited no return call... When I tired calling the customer service....a long hold like for 10 mins.... Then some one suggested to check with the neighboring apt ....I tried that.... called 3 neighboring apt and yes I found it...i just have no clue how it can be dropped 2 apts away.... Also the highlight is they dont care about who should receive the package....Anyways still have not received any call....so never ever will use the courier service again.

My package was supposed to be delivered a week back. When I called in customer services, I was asked to update the address and I did. I understand that my community is new but we have been getting letters and packages from ups, USPS, FedEx EXCEPT DHL. I have been with the customer service daily and all I have been hearing is that I will receive the package by EOD today and I am still waiting for it. Extremely frustrated and disappointed.

DO NOT EVER TRUST this shipping DHL compay. They are the most scam people, they steal and open your package. Im suing this company now for they attitude and stealing people packages. They will be on the news

These people are horrible there has to be a way I can edit where I get my packages from!!!

Best shipping company I use them offten

I went In at 11:50 6/4/2019 and rang there bell and awaited service.... for ten minutes before I felt like an idiot and left. I could clearly hear voices in the back and Noone’s seems to care to answer the bell or the phone for that matter as after I left I called multiple times to no avail. I suppose this location just doesn’t serve customers!!!

I am very disappointed! I had one package showing delivered on Feb. 3 to my apartment #3223 but could not be found at my door/mailbox or the leasing office. I called DHL office and they said they would have an investigator look into it. The local Smyrna DHL called me a couple days later asking me if my package went missing, but not politely at all. Several days later, the investigator called me saying they contacted the local driver and he/she indeed delivered it to my apartment #3223, but since I released signature, they would not be responsible for the lost package. But guess what? A guy at #3232 (my apartment is #3223) received my package and gave it back to me yesterday! Releasing the signature does NOT mean they can deliver it to a wrong apartment without responsibility! I am really mad at the Smyrna DHL.

Always fast! Cincinnati one day, next day delivered

Rude deliver person. that the reason DHL lost to Fedex and UPS here

Service was quick and friendly

Its cool

Their dumb driver couldnt find my address, so I requested to pick up my package here. They had it and thats all that matters.

I’ve been waiting on this package because I needed it ASAP so I take off and wait for my delivery ALL DAY. I put my apartment number on my address info and what does the delivery driver do? Delivery it to the leasing office at 5:53 PM and they close at 6 which did not leave me enough time to get it before they locked up (they lock up a few minutes early). Now I can’t even get my package until the weekend because unfortunately I work until 7PM so I took of FOR NOTHING!!!!!!!!!

Quick service, no line.

Worse service lost my shipment. No response from customer service department. Never trust or use this again

Hello, I just had a bad experience /With one of their delivery drivers/They claimed that person came to my house which was a big lie I took today off to get a surprise package for my wife and I checked the tracking because it was getting late and it said that the driver attempted to deliver my package and could not leave a slip /I did not stay in a gated community or have a fence around my house I have landscapers working at my house since 2 oclock today and theyre just now leaving at five Ive been at home with my door wide open with 5 to 7 other guests at house no one came or attempted to deliver this package

The packages didn’t get in time and when I call to find out what happened they didn’t answer the phone!!! Come on DHL I am paying for a service!! I will never use this company again!!!

Very helpful

Friendly and helpful staffs

Always great service

Poor service

They are slow and dont meet deadlines