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Cumberland Diamond Exchange - Appointment Only
2800 Cumberland Blvd SE, Smyrna, GA 30080, United States
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Cumberland Diamond Exchange - Appointment Only

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Da
Review №1

I went into Cumberland Diamond Exchange with very little knowledge about engagement rings, so I really needed someone to help every step of the way. Thankfully I met Monique in the store and I couldnt be happier with the result. She has a lot of knowledge and great taste in rings, and she was very patient with me as we worked together to get the perfect engagement ring. Monique will be my go-to for all future jewelry purchases, from wedding bands, anniversary gifts, and even the Im sorry for what I did jewelry purchases I will inevitably have to make throughout my marriage.

sh
Review №2

We were shopping around for the perfect wedding ring and Mr. Marcus Luck, made it a wonderful experience. He kept us in budget and even searched for hypoallergenic material since I cannot wear much metals. He definitely highlighted the best part of our wedding and I’ll definitely be coming back for an anniversary gift

De
Review №3

I have been a client of Cumberland Diamond Exchange for over 20 years and I go them for everything - from my engagement ring (well, that was my husband who knew where to go) to watches to everything in between. Mark always has something special to show me and knows my taste so well that I typically walk out with something new, even if I just went in for a watch battery. They are truly the best!

K
Review №4

If I could give 10 stars, I would. Everyone Stop shopping around and visit Todd @ Cumberland Diamond Exchange! Todd is the BEST and gives Excellent Customer Service. My husband and I initially went in to get my Diamond ring that we had custom made 17 years ago repaired and we ended up with an upgrade. He had a ring similar to the style that I already have and felt I would love it. He was right!!! I had to have it! Hes very professional, gave great suggestions and Friendly. I felt like we already had a history of doing business with him. In the end, I LOVE LOVE my new ring and we now have Todd as our personal jeweler. Thank You Todd and Cumberland Diamond Exchange!

Em
Review №5

I have been a customer at CDE on several occasions and I have always been satisfied with my service! Our most recent purchase was an engagement and wedding ring. Amy Wells was excellent to answer any questions and helped my husband select the perfect ring! Customer service in the jewelry industry doesn’t get better than this!

Ha
Review №6

Absolutely the best experience picking out wedding bands and repairing family heirlooms here! I had a 150 yr old engagement ring that had been in my husbands family for 4 generations that had seen some wear and tear. Melissa was so sweet talking about how to turn the diamond and rebuild the basket to make it look like new without taking away from the original history. They did a beautiful job engraving my husbands ring and the wedding bands were gorgeous. Amazing customer service, great prices and beautiful craftsmenship. We couldnt have found anything better.

Je
Review №7

Friendly service, always a great experience. Stopped in today to have my rings cleaned. They did a wonderful job, I forgot how sparkling and shiny they could be! Recommend for any jewelry related needs.

Br
Review №8

While helping someone out, my ring got caught on something. It bent completely out of shape, and a couple of the small stones fell out. While the ring itself was nothing too fancy, it held sentimental value. Cumberland Diamond Exchange popped up in my search for jewelers in the area, and they had great reviews. I can totally see why! Im seriously in awe with my ring! They did a phenomenal job, and it looks brand new! The staff was super nice and helpful, and the cost to fix the ring was very reasonable. I would highly recommend them, and they now have a customer for life. Thank you! ❤️

Ry
Review №9

We stumbled into Cumberland Diamond Exchange after seeing other great reviews. We met with Amy Wells and she ended up helping us pick out an engagement ring as well as wedding bands. She was very patient and friendly the entire time, it definitely felt like a personalized experience and we would highly recommend to anyone looking!

Ki
Review №10

I stopped in bc my stone came loose on my wedding ring. I was traveling and being from out of town and had never purchased anything from them I was shocked at the kindness and attention given to my piece of jewelry not only did they tighten up my stone but they also cleaned it and made recommendations. I so wish I lived closer to such a great jewelry store.

De
Review №11

Cumberland Diamond Exchange has always been my go to place for beautiful, unique reasonably priced jewelry. My husband and I have been coming to CDE for 10 years now for all of our jewelry needs. The quality of service makes you feel as if you are the only person in the store, they are THAT focused, that is why try are my jeweler!

Cr
Review №12

This was one of the best small business interactions I have had in my life. There is a reason its 4.9 stars! I wish it would round up to 5.

Ti
Review №13

I had a wonderful experience at Cumberland Diamond Exchange thanks to Todd. He was very knowledgeable and helped me pick the perfect wedding bands. :)

Ta
Review №14

My husband and I decided that it was time to buy a new setting and wedding ring this year. He originally bought my ring at Cumberland Diamond Exchange back in 1999 and had a wonderful experience so we didn’t even think twice about going back there for this purchase. Todd took great care of us and was so patient with our questions and the length of the process as we are very particular and thorough. He makes you feel like you are part of their family. We had a wonderful experience, the customer service all around is impeccable and the prices cannot be beat. I highly recommend them!

Ni
Review №15

I went to Cumberland based on great reviews and also had a recommendation to ask for Todd. He is kind, patient and very knowledgeable in his craft. He helped me find perfect diamond that fit all of my needs and requirements and learned a few things along the day. Highly recommend!

C
Review №16

I was looking to change my engagement ring setting (my fiance did a plain one so I could later pick out what I liked) and came across Cumberland Diamond Exchange during a google search. I scheduled an appointment with Marcus expecting to just look and probably not find anything I loved but I was wrong! After we discussed our budget and the style I was interested in he took his time and found exactly what I was looking for. Even better after dropping it off it was ready in 2 days. The ring is absolutely beautiful and the customer service is even better. I will definitely be back to get our bands from them and for any other jewelry needs in the future.

Ah
Review №17

Great experience! Picked the perfect diamond for my soon to be wife. Came back and picked the perfect wedding band to accommodate the engagement ring. Todd is amazing and knows his stuff! The remaining staff were also great. This will be my go to store for all jewelry needs. If you’re not sure what to do or how to do it, ask for Todd, and it’ll be cloud 9 from there. Great Place!

Na
Review №18

Enjoyed every step in the process in putting together the perfect ring for my fiancé. Can’t say enough to how great Todd was and all his help along the way. Seriously I couldn’t have asked for a better place to go and would recommend to anyone. Thank you again to the whole Cumberland Diamond Exchange team and especially Todd!

Di
Review №19

Cumberland Diamond Exchange is our “go-to” jeweler.Their inventory is always unique and we feel like their quality is very good and the prices are very competitive. The staff is always pleasant and very personable, but never pushy. We have used Todd as our salesman for years and we always value his opinion and he has never steered us wrong or given us the hard sell. And I appreciate that he keeps a little list of the jewelry that I have admired, and when my husband goes in to look for a gift Todd has me covered!

Jo
Review №20

This review will come across on my late husbands google and name, but the review is mine, Melinda Stephens. I have been doing business for years with this store, because they they do tremendous quality work with fair prices. The staff is kind, helpful and very knowledgeable. Go here!!!

Ja
Review №21

Wonderful jeweler! They offer a wide selection of jewelry and the employees are always there to help. Highly recommended!!

ta
Review №22

Walked in to request a cleaning on my tiffany bracelet and necklace. My bracelet had been exposed to bleach so I thought it may have been ruined. It was a charcoal grey color. Walked in. Service was quick and professional. My bracelet turned out great!! Thanks so much!!

Ja
Review №23

Todd helped me with my engagement ring and our wedding bands, and it could not have been a better experience. He was helpful, knowledgeable and accommodating without pressuring us into anything we weren’t set on. I cannot recommend him and Cumberland Diamond Exchange enough.

Eu
Review №24

With the world being in such a crazy place right now and so many people on edge, I want to thank the staff at Cumberland Diamond Exchange!We are all consumers and whenever you encounter people who are genuine and sincere it makes you feel warm and fuzzy inside.MARCUS was my Jewelry consultant today and he was very professional, patient and was more focused and concerned about helping me than being a salesman and for that I will return!! If you like being treated with respect than you should definitely put this place on your shopping list!! Thank you Mr Marcus!! Amazing experience!!! 👍🏽👍🏽

Da
Review №25

CDE is the absolute best! I had such a great experience and I was able to get the most perfect ring for my fiancé. Mark is great and the staff is very diligent and helpful. Thank you Cumberland Diamond Exchange!

Gr
Review №26

I wish I could give 10 stars. Mark, Todd, and the entire group at Cumberland Diamond exchange have been amazing. Customer service is outstanding. Prices are great. I have a very happy bride. I even got a diamond necklace and earrings there for less than the other jewelers quoted for just the necklace to me. And it was much nicer.They have gone above and beyond so many times. I only wish I could give them more business, but I surely will in the future.

Ky
Review №27

Everyone at Cumberland Diamond Exchange, especially Amy, was so helpful in finding the perfect engagement ring for my fiancé. Walking into the store, I knew very little on the topic, but Amy walked me through every aspect of choosing the right custom ring. When I picked it up once it was ready, I couldn’t believe how beautiful it was! Thank you so much for all your help, Amy and the rest of the Cumberland Diamond Exchange team!

Er
Review №28

Todd Tainer, GIA AJP was outstanding. I stopped by on a Friday after work at 5:01pm; I had no clue that CDE closes at 5pm (COVID Hrs I’d assume). Todd went out of his was just to come to the door to see what I needed...just screw-on earring backs for my daughter’s earrings. Instead of redirecting me, Todd put in an order for the backs and had them ready early the following week. The level of service, hospitality & care punched several classes above my tiny purchase. I’ll be back.

Lo
Review №29

Wonderful service! Todd Trainer took so much time to answer all of my questions and was a great help in getting everything purchased

Ma
Review №30

Cumberland Diamond Exchanged provided a smooth and stress-free process. It was a pleasure working with them, and it brought great peace of mind knowing that I could fully trust both their advice and pricing options.

Je
Review №31

Best jewelry store! Very personable service!!

Sh
Review №32

We have been buying from Cumberland Diamond Exchange for years and wouldn’t buy anyplace else. Their quality and prices are the best around. Todd Trainer always takes such great care of us!

Mi
Review №33

Every time I deal with Cumberland Diamond Exchange it’s a great experience. Todd at CDE is very knowledgeable and great to work with.

Ro
Review №34

My husband and I purchased new wedding rings, as well as a watch. John was charismatic, he listened to the details that were important to each of us and delivered. His rapport And customer service was unlike anything I’ve experienced at a jeweler. It was an absolute pleasure!

Ta
Review №35

Highly recommend CDE and Todd Trainer! My fiancé and I stopped by looking for an engagement ring and fell in love with one. Todd helped us every step of the way and even contacted Gabriel & Co to add a customized feature for us. Even though we no longer live in Atlanta, I drove back to order my wedding band. Highly recommend this family owned business, nothing but top notch service!

Do
Review №36

Very experienced jeweler with good ideas and pricing. I would use again.

Br
Review №37

Very helpful! I worked with John and he helped me find the perfect ring while staying in my budget. Will come back!

De
Review №38

Amy did an awesome job redesigning a ring I inherited from my Mother. I get compliments every time I wear it.

Ma
Review №39

I am writing this review for the amazing and excellent customer service we received. The team who helped John, Richard and Bill were very professional knowledgeable, and patient with our multiple back and forth. They are very reliable and make it a family experience. We thank them for their help and amazing 5star service. Thank you again.

Br
Review №40

When shopping for an engagement ring I visited all of the locally owned and bigger box Atlanta stores, and can honestly say that once I visited Cumberland Diamond I didnt think about looking elsewhere. Todd made the process fun and relaxing and CDE was able to customize both the engagement ring and her wedding band to exactly what I wanted. Cumberland Diamond will be our exclusive jeweler for many years to come! Thank you CDE and Todd for being a part of our wedding journey and making the process fun. We look forward to working with yall for all of our future needs.

Do
Review №41

I had a wonderful experience with Cumberland Diamond Exchange. I had visited a few other jewelers before my brother-in-law recommended CDE to me, and I was blown away by what they had to offer. I walked in and was greeted by Marcus, who answered all my questions and helped me find the perfect diamond for my fiance. He showed me multiple diamonds and was very knowledgeable about each diamond that was shown to me. He recommended a diamond in the first set that was perfect, but I had to be sure He was very patient with me and showed me as many diamonds as I wanted - without being pushy or annoyed, like many other jewelers. I left without the diamond that night, feeling that I needed more time to think about it; but I just couldnt move away from the first diamond Marcus showed me. I came in the next day to purchase the diamond and was introduced to John, as Marcus was busy. Marcus gave John all the details of the diamond, he showed me the day before, and John helped me pick out a band. Unfortunately, they did not have the specific band I was looking for, so John had one made and it looked better than I had imagined. I am thankful for John and Marcus, as they made the entire process so incredibly easy and made recommendations based on the descriptions I presented as a first-time diamond buyer. The ring was fashioned like her mothers ring, a solitaire diamond with a solid gold band.

An
Review №42

Todd customer service was beyond amazing. His knowledge of the product and helping me find the perfect ring was definitely on point. Thanks again

Ke
Review №43

Cumberland Diamond Exchange is awesome! They have an amazing staff of non-pressure sales people who genuinely care about each customer who walks through the door. The store is clean, well organized, and features tons of options to choose from!

Ca
Review №44

This place is the BEST. I will not go anywhere else. They have a perfect selection and variety for any occasion. Every gift I have bought here has been a huge success. They also do a wonderful job cleaning jewelry. I brought my earrings here and they feel brand new again. The whole staff is knowledgeable and kind. If you ever need help picking something, Melissa is great!

Et
Review №45

We got our engagement ring resized there as well as purchased our wedding bands. Todd helped us on both occasions. He was very thorough, patient and personable. We will be referring all our friends/family to Todd and Cumberland Diamond Exchange going forward.

Ba
Review №46

Mark and Rhonda Jacobson are so nice and easy to work with. They are experts and have the best inventory and pricing for the high level of jewelry in Atlanta and anywhere. I would only purchase my jewelry from them. They have the best jewelry business money can buy. Don’t go any where else. This is your place forever. It’s mine.

An
Review №47

My first time visiting a REAL jeweler and let me say Todd and the rest of the staff put me at ease and made me feel like family. I had a loose stone given to me and I needed to pick a ring setting and have the stone set. Todd was patient, helpful, and helped me stay within my budget on picking the perfect setting for my stone. I was quoted 2 weeks for the ring to be shipped and set and Todd was able to have it shipped and set within a week! I am truly in love with my ring and am looking forward to my next jewelry purchase with Todd and the Cumberland Diamond Exchange family. Thank you! Thank you!

Ca
Review №48

I wish I could give Melissa Jacobson and Cumberland Diamond Exchange more stars!!!! They went above and beyond with our experience in purchasing an engagement ring! Melissa really took to heart our requests while staying within budget and made a beautiful ring happen. Melissa and several of the other staff we talked with were so friendly and went above and beyond with customer service. It was truly a great experience and our family will definitely be returning for all of our fine jewelry needs in the future.

El
Review №49

When it comes to jewelers, I definitely want to give my business to a company I can trust. Cumberland Diamond is honest, reliable, has an amazing selection, and has such a wonderful staff. Theyve been so kind in helping me re-size pieces that werent theirs, and are always happy to clean any jewelry I have. Such a warm and inviting environment every time I enter. You cant go wrong with any member of their staff, but if shes free...ask for Melissa! Youll leave with a close friend!

St
Review №50

Marcus was fantastic and helped me pick out the perfect ring/diamond! I honestly could not have done it with out him. I would highly recommend Marcus and Cumberland Diamond Exchange.

Sk
Review №51

The staff at Cumberland Diamond exchange are not only professionals, that can offer excellent coaching to make decisions easier, they treat you like you are the only customers they have... Mark, and his colleagues Prentice, and Todd are always willing to show us the best value for the budget... Ive made small purchases, and large ones... and I will be back..

Ma
Review №52

Cumberland Diamond Exchange is the only place I will ever go for jewelry. The staff is so warm and welcome and treats me and my jewelry with care every time. They are fantastic about over-delivering; the few times I have had to leave a piece of jewelry for cleaning or repair, they have always finished before they estimated and never make me wait.In addition to the staff, their jewelry is incredible! I could spend all day drooling over their cases. I trust Cumberland Diamond Exchange with all of my jewelry needs and would recommend them (and have!) to everyone I know.

Mo
Review №53

I’m a customer of Cumberland Diamond Exchange for life! I have turned to them for help picking the perfect gift many times! I am always greeted with a smile and amazing customer service, and their selection is amazing. Melissa helped me pick beautiful necklaces for my bridesmaids and a gorgeous pair of earrings for my mother. They also found two precious sets of pearls for my flower girls! I am so happy with the pieces they helped me find! They even cleaned my engagement ring while I waited! Five stars all around! 🙌🏼

Er
Review №54

I am so glad my husband bought my engagement ring here! We just adore these folks! The best jewelry experience ever, time and time again. Truly the best!

Li
Review №55

The team at Cumberland Diamond exchange was so helpful to us! They modified my great-grandmothers ring to make it exactly what we wanted for an engagement ring and found a beautiful band to go with it! They kept detailed notes and I was able to ask questions and get my husband the perfect wedding band as well. The team here is not pushy at all and is truly interested in helping you find exactly what youre looking for. We had a great experience and definitely will use them again in the future.

Je
Review №56

I love these people. You are welcomed every time you go in -- whether its for a repair (and they are so knowledgeable) or a purchase. If they dont have it (which rarely happens), they will find it or make it for you. Superior customer service doesnt even begin to define Cumberland Diamond Exchange. They are my go-to jeweler for everything.

Ry
Review №57

Had to go virtual with my decision and couldn’t be more happy with the service doing business over the phone. Got shipped and received immediately and my Fiancé is extremely pleased with the ring I chose.

To
Review №58

Customer service is always top notch here. If you want great service this is the place to go and its worth the drive. They are very accommodating and easy to work with. Ive been dealing with them 3yrs now and its 5 star customer service. Ask for Richard.....

Pa
Review №59

I purchased my fiancees engagement ring from here. The service was exceptional as well as the environment. John Statham was extremely kind and patient and helped me find the perfect ring without trying to up-sell or pressure me into a purchase. I had a great experience and she loved the ring. We came back and purchased our wedding bands from here recently and were given the same kindness and care as I had experienced previously. We found the perfect rings and we are thrilled. This place is amazing and they treat you like family. They will not steer you wrong and will help you find exactly what you are looking for. If you visit, see if John is there and I promise you will have a great experience. Everyone there is so kind and always ready to help you.

Ca
Review №60

The staff at CDE made my wedding day perfect. Buying our wedding bands and wedding gifts was so simple and stress free. I enjoyed working with Todd and Melissa. They were so professional, knowledgeable, and helped us work within our budget. We got some amazing pieces. Thanks for your excellent customer service and gorgeous inventory.

An
Review №61

Excellent experience after going to two other jewelers in the Buckhead area. Looking to have engagement ring resized, as well as purchase wedding bands. Wedding band selection was great, and very nice, affordable options. Marcus Luck did a wonderful job helping my fiancee and I through figuring out what we would like. Engagement ring was resized the same day. All in all, exactly what we were looking for and would definitely use their services again.

Cl
Review №62

I had a great experience here. They were able to fix two bracelets for me for a great price. Everyone who works in the store is really nice and helpful.

Ka
Review №63

Cumberland Diamond has always gone above and beyond for my Wife and I. They helped us both with each engagement ring and then both of our wedding bands - they feel like family at this point! We love working with Cumberland Diamond and cant thank them enough for all they do!

Ha
Review №64

I dont know why anyone would go anywhere else for diamonds in Atlanta. This is a wonderful store owned by a very sweet family. They give the best customer service Ive ever received in a jewelry store, no snootiness here like some stores! The complimentary cleaning was a nice touch too, my ring is unbelievably sparkly. Ask for Melissa.

Da
Review №65

Our experience was AWESOME because Marcus and Bill ARE awesome. We were in the market for a diamond solitaire. They didnt try to sell us on something out of our range. we inspected loose diamonds (and they even helped us decide if the less expensive option we had considered would be the way to go (not a diamond) by bringing that stone out too). Marcus listened intently and was able to pinpoint what we wanted relatively quickly. My wife REALLY enjoyed being able to actually handle the loose diamonds and basically designing our own ring :)THE BEST PART: we ended up spending LESS for a bigger, more sparkly diamond than we would have spent at the mall jewelry store that we had stopped at earlier in the day.Happy, happy, happy!

De
Review №66

Courteous and professional. I brought a watch in for repair. They repaired it immediately and didnt even charge due to the minor work involved. It was done before I had finished the cup of coffee they had offered me! Will be going back to them for my jewelry needs.

Jo
Review №67

I did some shopping around at other jewelry stores and did not feel satisfied after any visits. I remembered several friends recommended Cumberland to me. Once I arrived, I was immediately greeted by an associate and promptly helped once someone was available. I could tell I had found the right store. I worked with Bill during all of my visits. He walked me through all the details, educated me on any purchase I would eventually make, and was very easy to work with.

Al
Review №68

My family and friends have been going to Cumberland Diamond Exchange for several years now. It is the best jewelry store around! The owners and employees are wonderful! The customer service is excellent. My husband had our family stone redesigned for my engagement ring at CDE and we wouldn’t have taken our precious stone anywhere else. Their work is truly impeccable and their jewelry is the best quality. You will always have a great experience at Cumberland Diamond Exchange!

Ty
Review №69

Mark is the man!! If you are looking for an engagement ring, make this your first stop. Mark will work with your price range and teach you everything you need to know about finding the right diamond. Great shop with excellent prices and people who want to make you feel good about your decision. Highly recommend. Thanks, Mark!!

St
Review №70

It had been a while since I had purchased some nice jewelry for my wife, but I wanted to get her some earrings or a bracelet for her birthday. I decided to research the best jewelers in the Vinings area, where we would be shopping. I run a business myself, so I pay a lot of attention to the online reviews. I knew that their numerous 5-star ratings meant they went the extra mile on customer service. So, Saturday we went and found a spectacular set of earrings AND a complementary bangle bracelet. It was a no-pressure experience with folks who are not just trying to make a sale, but who are looking to establish a long-term relationship where they are able to meet all your future jewelry needs. Bravo to John and the rest of the team. Well be back!

Ma
Review №71

I went to get an appraisal on my ring, I was greeted immediately with the super friendly sales associate. They made me feel very comfortable. They got my appraisal done very quickly and cleaned my ring! It looked brand new again (its 8 years old!). I will definitely be going back!

Is
Review №72

Great customer service was given to us. No pressure sales. Lots of options.

Le
Review №73

My wife and I couldn’t have been happier with the service we received. My wife brought in three rings to be repaired. Not only did they do a great job but their price was almost half of what another jewelry store quoted us. The salesman Marcus was very friendly and professional. I totally recommend Cumberland Diamond Exchange.

Ma
Review №74

CDE is a gem of a jewelry store. I love that it’s a family, locally owned and operated small business. They provide exceptional customer service from the moment you step in the door. My husband went here without a lot of knowledge of diamonds to look at engagement rings after a less than stellar experience elsewhere - John was so helpful in answering questions and corresponding with my husband to design the perfect ring for me. I went to get my ring re-sized and experienced the same great customer service from Melissa and then again when we went to purchase our bands. Truly a 5 star experience!

J
Review №75

Did work on a custom ring and it turn out brilliantly. Cant wait for my next piece to come from here. Staff always helpful and with a smile!

or
Review №76

Great experience! Thank you John and Bill the ring was amazing after sizing and polishing. The appraiser Bill was great appraisal was very detailed and easy to understand. Everyone was very professional and I look forward to doing future business .

Pa
Review №77

What can I say, they are perfect. Elizabeth went above and beyond to get every single detail I wanted. Even going so far as allowing me to custom make a ring from another they had in store. Even though we had some issues with financing approvals she reassured me that we would be successful before I left with the perfect ring. I cant wait till I propose now knowing Ive picked out the perfect ring. Thanks guys!

Jo
Review №78

This team of people are beyond exceptional, family owned and operated which shows in their passionate customer service! I have gotten repairs done here and they do an exceptional job, I LOVE getting my jewelry cleaned here- they always make sure my diamonds are secure and sparkling. Beyond 5 stars for Cumberland Diamond Exchange!

Al
Review №79

What an amazing experience it was being at Cumberland Diamond Exchange. They worked together with my husband to create my dream engagement ring, and also provided my wedding day jewelry. The team is top notch and always willing and ready to help. Thank you for making my day so special.

Em
Review №80

I absolutely love the Cumberland Diamond Exchange family. Melissa, Rhonda and Mark helped my fiancée (at the time) design the ring of my dreams; helped me with the most dazzling diamond jewelry for my wedding day, and have consulted with me to find sparkles for my family, friends (and ME) since then. The entire team is warm and professional. I cant say Ive experienced better customer service any where! I will continue to return to Cumberland and encourage anyone in the market for beautiful jewelry and watches to go and visit them.

na
Review №81

Exceptional customer service. The staff is just wonderful. I cant say enough positive things about my experience shopping at their establishment. A family business like this is hard to find. Put your trust in Cumberland Diamond Exchange; you will be happy you did.

He
Review №82

My “go to” store for jewelry and jewelry repair. Excellent customer service, knowledgeable salespeople. Shop here for all your jewelry needs!

Ta
Review №83

My new friend is Amy.... she is the truth! Best customer service with a great personality. She promised perfection and I got just what I wanted. I will be a returning customer. Thanks Amy!Talisha #25

La
Review №84

I had the best experience at CDE. From the moment my boyfriend and I walked in, they welcomed us with open arms. Elizabeth did an amazing job calming my nerves when looking at engagement rings and showed us many different options. They really do make you feel at home from the moment you walk in the door to the moment you leave. We also felt no pressure to buy that day. All our questions were answered with ease.

Sa
Review №85

My fiance and I went to Cumberland Diamond Exchange for all of our rings for our wedding. Impressed doesnt even begin to describe our experience with them. They provide wonderful service and great products. I highly recommend this place of business. Ask for John, he is STELLAR. I couldnt imagine going anywhere else for my jewelry needs in the future.

Ca
Review №86

I love this place! My older sister purchased her wedding bands from Cumberland Diamond Exchange so I heard about the Prosecco & Pearls event. I had the best time! They were so welcoming and worked with whatever budget I gave them! It’s SO nice to have go to people you can trust when it comes to jewelry!

Sa
Review №87

Cumberland Diamond Exchange has done nothing but provide the best customer service. They truly want their customers to be happy and will do what it takes to get them there. I would absolutely recommend doing business with this company.

Ma
Review №88

I had my Citizen watch band repaired without appointment or much of a wait. My wife and I have been here several times and the staff are consistently professional and happy to help. Thank you Marcus!

Le
Review №89

The Absolute best in the industry! Customer Experience, selection, knowledge the list goes on and on. We have been loyal customers of CDE for almost a decade. They stand behind everything they sell 110% and the service is second to none. I wouldn’t go Anywhere else.

Me
Review №90

Love CDE!! Everyone there is so friendly and super helpful and attentive! Theyre not like any other. I recently went there to buy my Mom a gift and I had the best shopping experience! I even got myself a little something :)

As
Review №91

Cumberland Diamond has been my family jeweler for many years. And when my now husband and I were talking about getting engaged, I encouraged him to go see the folks at Cumberland Diamond. He told them what he wanted and his price tag, and they helped create a beautiful engagement ring I absolutely love. We also bought our wedding rings from there too. They have fixed and cleaned numerous pieces of jewelry for me, and its always great to see the entire team at Cumberland Diamond every time I go!

Sh
Review №92

Love CDE! We are repeat customers who have bought everything from wedding gifts to birthday gifts to anniversary gifts - and their selection, service, and price have always been outstanding. We highly recommend them to everyone we know!

XX
Review №93

Went in for cleaning. Great service, great facility. Marcus was awesome. Definitely recommend.

Co
Review №94

I can’t believe it’s taken me this long to review. 100 out of 5 isn’t even enough. Amy is an absolute All-Star and deserves a big raise (put me down as a reference any day)!I shopped at several locations, and never visited another twice after coming to CDE. The competitors would’ve had to come in substantially lower for me to consider - that’s the kind of impression that Amy left after visiting for the first time. I felt like I was going through this process with a relative that had no incentive with a sale. No pressure, no shady sales tactics, no pushing. Just wanted to ensure I was happy with my purchase regardless how long it would take, but would also provide honest pushback if I was going down the wrong path. Fortunately, Amy’s an expert and an incredible listener (somehow with my inconsistent answers) and guided us faster than I would’ve anticipated.It says a lot when competitors ask where you’ve been shopping and everyone’s curious about CDE. Never got asked about another location.They educate you through the process, not figure out easy ways to win business based on the customer potentially being uneducated.This isn’t an industry known for customers to feel safe and trusting given the magnitude of the purchases, so it’s a big leap to hurdle - I can assure you they’ve pulled it off. I can not see myself shopping anywhere else.

Ma
Review №95

The team at CDE is top notch! Having visited multiple stores in the area, only one place felt right to purchase my engagement ring at. I was so impressed by their professionalism, product quality, and non-pushy tactics when it came to making a sale. My fiancé love her ring!

Su
Review №96

The customer service here is the absolute best. John was wonderful to work with and I receive so many compliments on my engagement ring. Thank you for providing a wonderful experience!

Ga
Review №97

Well after visiting numerous jewelry stores in the Atlanta area, we visited Cumberland Diamond Exchange. Im so glad we did. We were pampered by Bill, cared for by Prentice, and loved on by Todd. The owner Mark was also directly involved to make sure we felt special. Everyone enthusiastically worked to stay within our budget and answered all of our questions to our satisfaction. This is a legitimate business that is also supporting several community charities. They just do business right. Thank you CDE staff for helping us make our anniversary so special!!! Highly, highly recommended.

Ri
Review №98

Love the great customer service I get here and the awesome jewelry choices. Truly a gem of a find in Smyrna. The only place we buy jewelry from!

Pa
Review №99

Very helpful staff and good place to purchase jewelry.

SU
Review №100

Bought my first piece of jewelry from CDE in 1985. They are absolutely fabulous!

Information
40 Photos
100 Comments
4.9 Rating
  • Address:2800 Cumberland Blvd SE, Smyrna, GA 30080, United States
  • Site:https://cumberlanddiamond.com/#utm_source=google&utm_medium=local&utm_campaign=Smyrna
  • Phone:+1 770-434-4367
Categories
  • Jewelry repair service
  • Jewelry appraiser
  • Jewelry designer
  • Jewelry engraver
  • Jeweler
  • Jewelry store
Working hours
  • Monday:10am–6pm
  • Tuesday:10am–6pm
  • Wednesday:10am–6pm
  • Thursday:10am–6pm
  • Friday:10am–6pm
  • Saturday:12–5pm
  • Sunday:10am–6pm
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health and safety
  • Appointment required:Yes
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • LGBTQ-friendly:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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