I contacted MRS Restoration for an estimate on mold removal. The receptionist was very courteous. I spoke with Joe who really was very honest and helpful. I am impressed with the integrity of this company, and it is clear they truly care about their customers. Finding a business that sincerely cares about their clients instead of just making money is very rare now and days. I appreciate all the help and gladly recommend them.
There is one thing missing from some companies in the world today, that is integrity. That cannot be said for MRS Restorations. They told me exactly what was needed, they put the equipment in and it did it’s job exactly as they stated. They were here when they promised, their quality of work was excellent, and the value was great. I would rate them a six star on a five star scale. Simply said they have the integrity the world needs. I would recommend them to anyone that needs this service. The owner showed up today just to ensure that everything was up to my expectations. Best service I have ever received. Integrity at its finest. .
Fast, professional, and easy to deal with! After we discovered a mushroom sprouting in our bathroom shower, we started searching for a mold remediation company and came across MRS Restoration. Chris and Moses came out the same day to inspect the bathroom. They spent some quality time listening to me and then explained how they work and what to expect. On the day of the demolition, Alex and Moses arrived promptly and worked steadily. They did a great job! They carefully sealed off the job area to contain any mold spores, stripped the bathroom down to the studs, treated the whole area, and removed the demo waste. I give MRS Restoration top marks for being on time, keeping everything clean outside of the demo zone, having genuinely courteous employees, and most important of all, being honest and responsive! If we ever encounter future mold problems I definitely will call MRS Restoration.Joey & Lilli I.
Christopher came out almost instantly when I was under distress after my water heater started leaking and damaged my floors. I didn’t know how to handle the insurance company and the amount of knowledge provided by Christopher and his team was exactly what I needed. I’ve tried doing things on my own my entire life but calling them was a true blessing and they handled everything from my claim to all the repairs and I didn’t have to provide any money upfront and no payment was required until I was satisfied. I would refer them over and over again. Thank you Mrs Restoration.
Chris is one of the most knowledgeable fellas I have met in this business. He made my insurance claim turn from a nightmare to a bearable process. Highly recommend and do quite often!
Had a water leak that was hidden in my brand new home. Didnt know if I had mold damage but pretty sure of it. Call MRS, and talked with Joe. Very knowledgeable and pointed me in the right direction on how to begin to handle things. Will definitely be using them for remediation.
I had a wonderful experience with MRS Restoration. Two weeks ago I had a water leak in my condo; MRS had a technician at my place within hours and help resolve. They were very pleasant and proved they care about customers by making MY problem THEIR problem. They saved it from becoming a major issue. Thanks, MRS Restoration!
Do not make the same mistake I did. I would not recommend. If you do happen to choose this company (again, not recommended), make sure you take a picture of every wall in your home, and make a detailed inventory list before you let them take any items from your house.
Very professional and enjoyed the service! Literally, I called up and they came out within the next 20mins! Very fast! High recommend this service!
Our company has worked with MRS Restoration multiple times now on a professional basis and can only say good things about Chris and his team They are so easy to work with and take care of their customers. Their quality of work is admirable, and they always make sure the customer is thoroughly informed about the work to be done. We look forward to continuing doing business with them.
Our water heater broke late last night and MRS Restoration came out first thing this morning to fix our flooded living room. They were friendly, knowledgeable, and great to work with. I highly recommend them!
Very profession business. Had a flooded living room from a ruptured water heater. This company wasted no time in getting to me and controlling the damage. Very polite and friendly and would recommend to anyone I know and dont know. Thank guys!!!
Awesome company to use. Chris is very knowledgeable and will explain everything throughout the process of the cleanup.Used them when a pipe bursted in my house. He knew just what to do and was able to work with my insurance. It was a better experience because of him and his team. Thank you guys!!
Hands down an incredible company. My aunts is an elder women and I live 4 hours away from Smyrna,GA where she lives. Knowing I couldnt be there for a week due to work l, Christopher said some very incredible things to me. I was stunned. Christopher had his guys leave drying equipment in the wet part of the house, they built a really interesting plastic wall to divide the area, Christopher told me and my aunt that he would wait until the adjuster was satisfied with the value before he would even have my aunt sign a contract for his work completed. Our adjuster with State Farm said he has heard some pretty nasty things about other companies not coming back and completing their work. Christopher asked me to be certain to quote the adjuster in my review. Amazing team, Christopher is an outstanding young man and I really believe he has the kindest heart. I would recommend MRS Restoration my friends and my family.Wells Fargo Personal Banker.
I had a waste pipe burst in my crawl space. It was a total nightmare. Mrs Restoration saved me with the clean up.The crew was very professional and the work was done in a timely manner. Thank you so much!
If you have a flood, this is the company you should call. They have the equipment, the knowledgeable personnel, and the resources to get your home or business back to normal faster than you can imagine. I couldnt recommend them enough. Im beyond words for what they have done for me.
I love the service! I believe this to be the best restoration service provider in all of metro atlanta! extremely educated owner!
MRS Restorations did excellent excellent job remediating a mold problem in our basement. They were honest, reliable, and thorough. Their pricing was competitive and worth every penny. I would highly recommend them to my friends and family. - Lena
They are great! Very professional and knowledgeable staff. 10/10
I had a water leak in my apartment, and Chris and his team came over and evaluated what my apartment complex had done for the water damage in my apartment. My complex did a poor job in acknowledging to me the mold and mildew build up in my house. I was able to get my problems solved by him and had the complex pay for my water damage. This company is upfront and knows the risks and costs of the business. I’m glad I called him for a second opinion.
Used mrs restoration for moms condo when she had flooding. Very professional and clear. I recommend using MRS restoration for your restoration needs.
We called MRS late at night after discovering our ejector pit flooded our finished basement with sewer water. We were expecting a callback in the morning, but Christopher Cestero immediately called us back that night to assess the situation. He gave us upfront pricing on a reasonable quote.His crew (Alex & Moses) quickly arrived and managed to remove over 600 sqft of damaged flooring/baseboard as well as uninstalling all cabinetry, granite countertops and bathroom fixtures without damage to them. All flooring was treated and industrial fans & dehumidifiers installed. They did all this in less than 7 hours without a break.Chris checked in daily during the drying process to make sure things were satisfactory. I cant say enough on how pleased and satisfied we are with these guys. Made one of the most stressful homeowner nightmares a smooth process.
Leaking HVAC in attic that ran through the ceiling. As good as new with no surprises. Highly recommend
FMS CAT solved our mold problem!This company responded quickly to our need while some others were hard to get to answer our calls or come out and give us a quote. FMS gave us a plan to fix the mold problem that was reasonable and only targeted the specific area than needed to be treated rather than a larger area that did not. FMS staff were courteous, professional, and neat. They cleaned up after each trip. When they finished treating the areas needed, they did an amazing job of finishing and painting the walls to the point that they looked brand new. You couldnt even tell there had ever been a problem. We have had no further mold problems in the area treated. We would recommend FMS to any of our family or friends who have a mold problem.Drs. Stephen and Marianne GarberSandy Springs, Georgia
Cant say enough good things about MRS Restorations services. I had an upstairs toilet leak overnight,sending water into the kitchen of the main floor. After the toilet was fixed I needed someone to comeout and assess the damage to the kitchen. Christopher immediately came out (on a weekend, too) andwas able to give me some options to consider. Thankfully, it turned out that the sheet rock and floors inthe kitchen did not need to be replaced and only needed to be thoroughly dried and ventilated withfans/humidifiers. I appreciated his honest opinion and speedy response to my issue. For the couple daysthat the fan needed to do its work, he was in constant communication and checked in on things. Verynice guy and works with a great team. I would definitely recommend him in the future.
I don’t right many reviews, if any. I could not let my great experience with MRS Restoration go untold. I came home to find water pouring through my Sheetrock from the bath area above. Being a plumber I was able to stop the leak but needed someone to do the restoration. Chris came out in the middle of the night. I chose Chris because you could tell he was very knowledgeable and just seemed trustworthy. He helped me with talking to my insurance company and walked me through the process. I now refer MRS Restoration to my customers and they do a great job time and time again.
I live in Nashville,TN and was very worried about my mom who lives in smyrna,ga after she told me her pipe busted and that the insurance company sent out a 1 man company to do the work. she was so uncomfortable because the guy drove his personal car and didnt have any credentials, not even a business card. I spent the evening doing research when I found Mrs. Restoration located in Smyrna,ga just minutes from where my mother lived. we found amazing reviews on Google, yelp, and the better business bureau. I spoke with the owner Christopher who gave me such a guarantee that he would take care of my mother there was no way to pass up using his company. Christopher walked my mom hand in hand through the entire process and made it very easy for her to decline using who the insurance company preferred. It took a few days longer than he planned to have the project finished but the final work was better than it was before the damage. Never was my mother asked for any money upfront for anything. The project was completed and Mrs. Restoration billed the insurance company directly and when the project was finished. I truly wish Christopher was capable of performing all trades of business so everyone would always have amazing outcomes when getting services performed.
We are first time homeowners. Right after we purchased the home, we needed to do some repairs which included replacing the wood floors. Not even 6 months into our first new house, the laundry room washer floods and soaks about 3-4 rooms. Lots of water. We didnt know what to do nor did we understand at that moment what had just happened. We just soaked up as much of the water as we could, and tried to dry things up. Went to Home Depot to try to get some things to help, and ran into someone there that recommended Chris. Serious god send right there. We talked to Chris and made time to come over immediately. His knowledge in the water repair and adjuster world is vast. Super confident and works very fast. Nice and personable person as well. Chris quickly educated us on what had just happened and how this story was going to play out. He talked some numbers (big numbers) in terms of insurance coverage and what they pay for things. I had not even considered insurance being new to homeownership. Chris followed up with his team to take measurements, etc., and gave me an adjusters estimate for a significant amount. Chris was confident that the insurance company would pay this amount and offered to come and be onsite for the insurance companys adjuster to determine how much the insurance company would pay. Well the insurance company came, looked at the damage for like 1 min, and just before Chris got there gave us a VERY low ball number. Chris arrived and promptly reconciled the adjusters notes and work. In the end, the insurance company ended up paying MORE than Chris predicted for the repairs. If Chris had not come to sort out the insurance companys adjuster, we would not have been able to afford the repairs. Chris was so straight on this process that he didnt even make me sign a contract to begin with him. Honestly it was all a bit too good to be true, but this story is coming to an end, and it played out exactly as Chris described. It was true, and it was good. I cant say enough about Chris and his team for helping a young couple in their very first new home deal with a disaster. Chris was easily accessible, trustworthy, confident and simply helpful. I feel so lucky that I got his contact info by way of a random referral while at the hardware store. Thank you!
Had a series of floods happen in my condo, back to back years... one from the upstairs unit flooding into ours... the other from heavy rain pour... the first time it happened I called a few companies to come out and access the damage but all indicated they would come by on the next business day. I then called MRS Restoration and spoke with Chris C. Not only was he extremely professional and knowledgeable of what I was experiencing, but he empathized and instantly came that same evening to inspect the damage and had a crew start THAT SAME NIGHT! I was blown away by such a quick response and instantly became a fan. Will forever be appreciative to Chris and his team and highly recommend them for ANY size job!
They were awesome
My fiance and I had a water leak in our laundry room, which soon spread to our dinning room. It took forever for us to get someone to find the source of the leak, so mold formed. We contacted Chris with Mrs-Restoration, and they immediately, came out and helped us start the process. They did an amazing job getting everything cleaned up and completed. We were kept in communication on how everything was going and the expected time frame for it to be done. If we ever have a leak again I will for sure be contacting these guys again! I would recommend them as they are great people, are willing to work with you as a person, as they are not just looking to get paid, but they actually care about their work, and want it done correctly the first time! A++ people
Chris and his team are life savers. First, they are available at all hours for emergencies. We called him late, after business hours and his answering service took our information and promised a call back. We we surprised when the owner called us personally as he lives nearby. He was at our door within an hour to evaluate the water damage and figure out best steps. He had water drying equipment in that night, and managed everything from working with the insurance company to ensuring that repairs were fast. He even goes to bat for you with the insurance company to dispute unreasonable short cuts and ensure they pay for whats right. Dont trust anyone else! Fast, honest and reliable.
Excellent