Rented a minivan from the Canal St New Orleans Budget location to drive to Slidell for a swamp tour. Immediately after leaving from the swamp tour the tire on the rental started to go flat. Called the Canal St location because I thought they could offer some assistance. I purchased the $30/day full coverage and incorrectly assumed that covered roadside assistance issues. The rep from the Canal St location was rude and offered me absolutely no sort of assistance as to what I should do. I called the Slidell location thinking maybe they could help and I could swap out vehicles or something. Shawn was awesome! He said there were no other vehicles available to swap but if we could get air in it and get it to him he would try to patch up the tire. Luckily we were only 2.5 miles away and made it to Shawn who saved the day. He patched up the tire and showed us the huge chunk of metal that we apparently ran over. Because of Shawn we made it to the airport just in time to make out flight. Not only was Shawn a lifesaver for us, he was so kind and happy to help us. He easily could’ve gave me the old “not my problem/there’s nothing I can do” line, but instead he went above and beyond. We really wanted to give him a tip because we were so grateful for him, but he wouldn’t even take it. Budget is lucky to have such an awesome employee to represent their company. Thanks again Shawn!!

Do not rent from this company! I was denied my reservation because of a low credit score, but was not advised of a need for good credit until 2 days before, or else I would have gone elsewhere to begin with. After being denied, I was advised that I was locked out of their system for two days, and to maybe try getting a U-haul van for my vacation. I went to Enterprise across town and had a much better experience.

Sean was a great help and got me taken care of super fast! The 1-800 customer service people not so much, a complete JOKE!!!

The were very helpful and polite. Definitely recommend this place.

Reasonable price. Patient representative.

Courteous and efficient service got me on the road fast!

Great selection of the latest cars. Become a Rapid Rewards Customer saves a lot of time.

After the agent was unable to use the remote unlock to open the rental, she succeeded with unlocking the hood, I used their emergency roadside assistance to come out and get the keys that were locked in. I asked multiple times if it is free of charge and got a response back multiple times YES. That was on October 1st on October 8th I got a $218 bill from them. I then disputed the charges with the manager on duty and he said it is an upper management decision and he is sending the complaint to them and there will still be a charge. I was told upper management does not accept calls and I will not be getting a call back on my dispute. I then called my insurance agency which i utilized my own insurance not budgets and will be reimbursed. The manager couldnt listen to the call which knowingly it was recorded for training purposes. The fact of the matter is i was lied to and knowing what i know now i would of utilized pop a lock for $98 and avoided this hassle

I will never rent Anything from them! I was been harassed by my landlord, she was harassing me calling them, I have three police report, The manager of the store even called me to saying my landlord was harassing them, I couldn’t move my truck for three days, I called them also the police called, money was still taken off my card for those days, I even told them to take the truck back they refuse to do so, I was left to pay for days I never use, I will not recommend anyone to deal with budget At all, I could’ve been killed or anything they didn’t care...

Awesome customer service! We had to wait a while because of a very rude customer, which she handle gracefully. This is our new rental spot! I believe her name was Amber. So great!

Sold out

Whoever gave them a 5-star review must work there or something because my experience was terrible. Godawful customer service. Went to Enterprise and twenty minutes later I was driving away in a rental.

Fast and friendly

Good location to drop off and pick up, good service.however, upon reviewing my contract i noticed that the mileage is wrong,i only drove 46 miles and he entered a total of 85 miles,increasing the odometer reading to 9493 instead of what it was,9456.if you drive more than 75 miles, and automatic check goesin for the 14.99 and gas fill up.just to mention. dont know if he did that by mistake or what.thomas :)

Very friendly location. We had to rent a second car due to a family emergency. My husband was able to rent it online, walk in, sign, check car and go.

Ive been going to this Budget for the last three years and Ive always received good customer service

The lady I talked to was severely rude and the whole budget process was a nightmare do not recommend for anyone to use budget go with Enterprise!

Horrible service at this location, customer service was awful, I waited 40mins only to be told that I needed a major credit card to rent a car. they could have told me this information over the phone when I talked to them. I wish they had a zero star option because one star is to much.

Ok

Do not go here.

Good prices