My car was hit, almost totalled. After a horrible experience with progressive, I got my car back 2 weeks later from Billion... with no lights working and it sounded like it was going to blow up! Because I drove it before it was fixed, I damaged my control arm or something to do with the tires. They say its wear and tear even though I spoke to a different shop that said theres no way theyd give a single mother a vehicle back in this condition after JUST doing insurance work on the same area. Now Ill bring it to one of the 600 dollar quotes and be without a car AGAIN just to never deal with any of these people again.The receptionist was great...

Billion Collision doesnt stand behind their work - In 2010 after hitting a deer I brought my 2005 Nissan Titan truck in for repairs. I worked with Dave Ling who was responsible for the repairs. When I left the shop it was pouring down rain and I proceeded to drive the vehicle some 90 miles home. As I was driving the vehicle began to shift hard and surge ultimately the truck was unable to move when in gear. I called Nissan to get a tow to the nearest Nissan Dealer, Sioux City IA, and the Sioux City location informed me that the transmission cooler was not connected after the repair which resulted in all the fluid draining and causing the transmission to fail. I contacted Dave Ling and he essentially said that they should add some fluid and will be fine. It was not fine the vehicle would not move and needed to be towed back to Sioux Falls. Dave told me it would be $6,000 to replace the transmission that they failed to connect hoses to after replacing the transmission cooler. I contacted Nissan Corporate and they said that this is clearly the Collision centers fault and that they would replace it at no charge. I called Dave Ling and he said that they would only pay half of the cost. I called Nissan Corporate again and then Dave agreed to cover the full cost.After the transmission was replaced a couple months had passed and the clear coat paint began to peel. I took it in for repair and Dave Ling claimed that they had a server crash and had no proof that they repaired my vehicle. When I produced the paperwork he agreed to fix the paint issue. About two years later it peeled again and in another location, again he claimed that he had no proof that they had done the work and again I produced the documentation. Approximately two years later the clear coat peeled again in another location and it was painted again but Dave Ling said that he wouldnt fix it again. I told him that if it peels again I would bring it back. Well the paint has peeled again and fading badly on the hood and on 9/23/20 I brought it in again, this time Dave Ling is claiming that it is the Nissan Factory paint that is peeling and not his problem. I took the truck to a Nissan certified paint shop and they verified that it is not a Nissan paint issue but rather from the Billion Collision center repair. I am now taking Billion to small claims court and filed a complaint with Attorney Generals office and the BBB. I had only asked that Billion stand behind their work and fix the issues and gave them the opportunity to make it right and they refuse. I have written statements from certified paint professionals and Nissan, have contacted Billion customer service and no one is willing to help, only trying to get out of fixing it. I would not recommend working with Billion Collision center and specifically Dave Ling.

Fair and did the job right. Had a loaner to use while my car was in the shop. No complaints here.

What an easy experience! Its not pleasant when your vehicle has been damaged but Billion turned a bad experience into a stress free one

Fast and efficient to let the insurance adjuster do his work.

I bought the Valpro package for my 2018 Hyundai Santa Fe sport. With this package, I was told that any scratches dents, anything that would take away from the value of the car at the end of the lease would be fixed. They fixed it all right! However it looks way worse when they were done than when I brought it in. The rep I spoke to about my concerns was anything but helpful. I found him dismissive and rude. The touch-up jobs look like a four year old with a bottle of nail polish dabbing on the color, just blobs of color. The rep said the color was too hard to match and they werent going to spend 3 hours trying to match the paint. For what I paid for that valpro package, they should have taken the time.

The owner is a egotistical maniac that doesnt give 2 cents about his employees. Dare I say more?

Very professional staff and fast service

Awesome experience, courteous and professional. I had a loose piece of trim on my vehicle and Nick Brock went above and beyond to help me!

They did a fantastic job on repairing my company car.

The guy named Andrew was kinda rude to me.l asked him about the scratch that was still on your truck they were to fix said they tryed to fix .l dont think they ever tryed to fix it.

Brought our Toyota truck in to have repairs done from vandalism that had occurred. Very friendly and welcoming and even dealt with our insurance directly. Super easy to work with and the finished work on the truck was amazing. Looked brand new! So happy we took our vehicle here - highly recommend!

My wife and I just moved to town and did not know a good quality collision repair center. I went to Billion on W 41st St. I am very pleased and amazed. Mine was an insurance claim. You cant even tell where the damage was. Fast service, polite service and very friendly from start to finish. Even the courtesy ride, fast and friendly. Very professional. 5 star treatment. I recommend it to anyone.

Great place ever more egregious workers.

Great service, they worked with me ahead of time to fit my schedule and got it done by the time I needed it. Everything looks fantastic and they even cleaned both the inside and outside of the vehicle as a courtesy! Well done Nick and co.!

Insurance gave me a quote for auto repair and with out showing them the quote they quoted me over 2000 more then insurance!

Do a good job

We were on vacation and hit a deer outside of Sioux Falls. We made a last minute appointment through Billion Toyota and were directed to Billion Collision Center. They quickly made sure our car was safe to drive and helped us figure out our next steps. Everyone was so friendly and helpful! We are so thankful we found Billion Toyota and Billion Collision Center -- we couldnt have asked for a better experience under very stressful circumstances!

Was very disappointed with the delay and my whole experience. They had the vehicle for 11 business days when they said it would be 5. The loaner vehicle was below standard. They did not complete all they said they would so I have to go back again. Parts were left on my vehicle.

They took longer than expected to get approval from Valpro after I went there for a quote. Also, I didn’t feel welcomed by the staff when I went there for the first time to file a claim. Not too eager to help, especially the receptionist. Poor customer service for me in that regard. They don’t offer free carwash like other dealerships. What a let down. My car was dirty when I picked it up and they just cleaned the side of my car that needed to be fixed. On the other hand, they got my car fixed and ready within the time frame they said it would.

In short..... OUTSTANDING job!!!!Longer details.... when I came out of a local grocery store there was a basket next to my truck and sure enough, a nice crease on my front fender where either the basket or the door of the car beside me hit the fender/wheel well...... either way, the crease ran north to south through the horizontally sculpted wheel well fender flare.I knew most of it could be rolled out with a skilled person doing it, but figured the part where the ding and the intended sculpted lines met would forever be dinged...... sigh.What a wonderful surprise when I went to Billion..... the estimator took a look and stated that most of the damage could be reversed, but he to thought there might be a ding left over.Well..... when I picked up the truck (on time by the way) there was absolutely zero evidence of the damage either visually or by touch and the fender/wheel well looked exactly like brand new once again.Im REALLY OCD when it comes to my truck and I simply cant say enough about how happy I am with the job the tech did and wouldnt hesitate to recommend these guys and gals to anyone!

Replacing rear glass. Missed large scratch on replacement glass on initial inspection. Managed to run over piece of spoiler with another vehicle. Forgot to mail the replacement part. Installed rear wiper blade incorrectly causing an arching scratch and rework. Scratched rear bumper.

Good work but it could be a lot better I wont go in to detail that would take to long.

Friendly service and timely fashion for my work being completed

Good experience. Will go back if I ever need collision repair

Awful. Do not recommend.

Excellent Service

Not really impressed with the service we recieved when we brought our car in after an accident. We recieved a call late on a Thursday afternoon that our car was ready, as it was too late to get it that day and couldnt pick it up on Friday we had to make arrangements to pick it up on a Saturday. As the collision center isnt open on Saturday we had to pick it up from the service department. When we showed up we couldnt find anyone to help us. We had to walk around the entire store to even find someone to help us. When we finally found someone, he had no idea what we were talking about. We had to explain we were here to get our car and he seemed annoyed and told us he doesnt work there often and no one told him we were coming, so poor communication on their part. It was snowing and they left our car outside instead of bringing it in to the heated garage that was entirely empty. When we dug it out of the snow it was buried under we found the car to be dead and again had to go in and track someone down to jump start our car. Same guy now even more annoyed that he had to help us...again. Once we got in the car I was disappointed to see it was flithy. Now I know we didnt bring it in to them in the cleanist condition, but in my 35 years on this earth I have had several car go into the shop and I have never gotten a car back that hadnt been washed and detailed. I am sure never bringing my car there in the future and very disappointed in the service they provided.

Great service with Jason Carda and Doug Schuster was a wonderful salesman. He got my husband and I exactly what we wanted within our budget!

These people know what theyre doing. The quality of work is top notch.

Very Friendly Staff and very quick customer service. They did a great job on my car!!

Super friendly and quick to provide a quote.

Please never take your vehicle to this place.

Had my windshield in and out the door in no time

Great service